This Victoria's Secret is a nice size. It has the typical layout of VS stores. They have a nice selection of items and offer a wide variety of sizes for each item. I've found that the stores in the Charleston area have limited sizes in certain styles. The associate was helpful. All employees had on masks. Hand sanitizer is located by the registers. read more

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The customer service is horrible, especially during such trying times as the COVID-19. I exited the store after having the associate at the front entrance speak to me in such a rude way about the stores policy's. In the future put a people person at the front so that any race can be made to feel like a valued customer. I've been a card holder for 10 years I will no longer support this company. read more

I will never buy anything from Victoria Secret again this place is so sad an racist I have spent thousands of dollars in this store an have never taking anything back so for some reason my PINK sign started to peel after 2 months so I went to go exchange them an these ppl was so rude an racist that I just left an kept my tight I will never shop with them again... that was a wake up call because I have been spending money here for years I dnt have anything but PINK, Victoria secret and bath and body works... now I still love bath an body works but the other two will not see another dime of my money.... EVER!!!!! read more

The worst customer service experience ever! Ok one of the worst! I went to the10 for $35 panty sale on 07/13/17. I took my items to the register and the girl behind the counter advised me that in order to get the deal I will need a Angel Credit Card or I have to download the app. The problem is: 1. The store has terrible reception and I advised the girl who was assisting behind the register this and with a smirk on her face, she told me to leave the store, download the app and come back. I asked her if I could my items with her behind the register and she said "No". 2. The app is a very large app and could only be downloaded onto my phone via Wi-Fi. Again the store and Carolina Place Mall has terrible reception. So I left the items in the store and walked out into the mall area to download the app, the process took over 20mins! I returned to the store and of course my items were gone so I had to start all over again! I was unable to retrieve some of the items because other people brought them. I went back to the register and unfortunately the same girl assisted me, I advised her I downloaded the app and as I was about to show her the picture, she stated that she didn't need to see it! Are you kidding me!? All of that for nothing! I will definitely shop at the Victoria Secret store in South Park Mall! read more

After my local VS store being permanently closed down, this was my first time shopping at a VS store again since February, this time at the Carolina Place Mall (one of my childhood malls that I haven't gone to in almost 20 years). However, the first few seconds at this location weren't the best, since as my boyfriend and I were approaching the store, we almost entered through the exit, and just as we were turning around to the entrance, the security associate HARSHLY pointed us to the entrance and didn't even welcome us as we entered the store, just told us with a rude attitude, "GO ON!" However, things started to slowly get better as we have entered the store, with so many options to choose from and so much to look at, despite not being greeted or asked for help (maybe due to the store being rather busy and full of customers, which is truly understandable), I was able to buy myself a panty that I really liked, along with a Christmas present for my mother, both combined for a very reasonable price, considering the gift set was on sale for $15, and this was my first time using my new VS Gold credit card, so I got a $10.00 discount on my entire purchase. Plus, the cashier was very kind, friendly, down-to-earth and understanding, and her gentleness helped ease our anxiety caused from the associate outside the store a few minutes prior. Despite the ordeal at the beginning, I will definitely shop at this location again, as long as I am a true fan of Victoria's Secret, but will try to be extra careful for just in case of a repeat of poor customer service. read more

Service here is bad. Cute high school girls working here taking selfies & texting when they should be working. Victoria's Secret may be that her employees are not well trained & don't help they're customers. I wasn't greeted or asked if I needed help with anything. Sorry Victoria, but I can buy over-priced lingeree & cheap perfumes & body sprays anywhere in the mall & their girls will want to help me & greet me with a smile & a friendly hello. Bad Service = No Customers... Bye Felicia!!! I mean Bye Victoria!!! read more

Zero stars. The only reason I came back is because my 2 day old bra that I bought from this location started to fall apart, and I had no receipt so I had to come to the same place I bought it from. When I came the first time, it was during the semi annual sale. I chose a $14.99 bra, tag & sign in FRONT of it told me so. When I went to check out they argued with me and ended up charging me $19.99. They called the manager and even she insisted the $14.99 was wrong. There was a sign in front of it AND a tag on it, let me remind you. When I went to the South Park location, the manager validated my complaint stating that I was correct and couldn't believe they treated me that way. Next no one greets you, stuck up employees, no smiles, rude, rude rude. The corporate office should take note that their customers are having issues with this store. Very unacceptable. read more

i had a couple returns because of wrong size and i got nothing but an attitude. she told me she needed tog er a manager because "their was too much going on over here" she said as she waved her arms. then i asked her if i needed to insert my card and got another attitude. she said "for what" in a nasty tone. just very rude. not helpful. always rude workers at this place. read more

Worst experience ever, manager was so rude and they charged me for 9 underwear when I only bought 8 and the manager was so rude when I asked for my money back. It's better to go to the one at South Park!! read more

I went in today to do a return/exchange. Bridget, one of the assistant managers was EXTREMELY rude to me. She had an attitude the entire time, then I decided to keep the item and she basically shoved the receipt back to me and said nothing. I already contacted corporate and issued a case. I've been in that store plenty of times, and each time she is very very rude. I definitely won't be shopping at this location anymore, simply because of her. If you work in a customer service based job...have good customer service, it's not that hard or maybe find another job. read more

I would give you 0 stars if it was an option! This is by far the worst VS store I've been to. They're customer service is so bad and the worst thing about it is they don't even care. It's like they pride themselves of their nasty attitude. Never again!!! read more

Saw bad reviews about this location but didn't understand at first. So first of all I was just trying to get in and out of here fast because I had to get to work. I only needed to buy some underwear and fragrances. My friend at work has the Wild One lotion...it smells sooooo good! So walked into the store...no one greeted me. Took me a second to find the fragrances because they are in the back in a different section...didn't know that. Finally get to the back and I am looking around for the Wild One fragrance for like 15 min. No one asked me if I needed help or what I was looking for. Finally I walk to a service counter, where the girl has been watching me look for this, and ask where can I get the Wild One fragrance. She tells me that most likely it is only online. Then I spent about 15 min looking for the underwear I wanted. No one offered to help with that either. Checking out the girls were very friendly. But a trip that could have taken me 10 min took 30 min because no one offered to help me with anything read more

If I could give zero stars I would. I walked in today, wasn't welcomed, had to get an associates attention and she was very unfriendly about my coupons and promos questions. I continued to look around the store anyway and even had some things in mind to purchase but the associates were not friendly, helpful, or welcoming so I put everything back and decided to come back on another day, hopefully when nicer people are working. Poor job guys read more

Victoria Secret is a horrible place. i would not recommend , they have an incredibly horrible customer service and didn't help me solve any of my issues with them. The store itself was an absolute mess, the ladies at the cash register stole money and they refused to believe me upon telling them of the incident, even with providing them with the evidence . I don't think i will ever shop here again. read more

I wasn't impressed by the service. The employees weren't competent & didn't know one bra from the other. I asked to be measured & had to jump through hoops to find someone who knew how to do it. And unprofessionalism is all over the place. Management needs to do a better job monitoring their employees. Two or three are great, but the others should be evaluated for their knowledge of the store period. I wouldn't recommend shopping here. read more

The worst Victoria Secret I've been in! When I first entered the store no one even greeted me. Even when I walked around not one associated acknowledge me in the PINK Section of the store. I continued to shop and made my selection when Penny on the Victoria Secret section. Asked if I needed help but by then I didn't. Waited in a very long line because only one register was open. Even though there was plenty of floor staff that could have open up another cash register. When I was ready to check out I had two coupons. One for 20.00 off and another free fragrance. Ask her because I wanted to use them both. She stated that I could so I gave her both coupons. Once I completed my purchase I left to fine out that the 20.00 off was never taken off. So I called the store and spoke the manager to get my 20.00 off. I HAD TO COME ALLLLLLLL THE WAY BACK,. Wasted my time and money. Never going back. read more

Don't understand why people always bash on this VS. They always have a better selection than most surrounding locations and the staff are always very sweet and helpful when I visit. read more