The employees were not very helpful or friendly. The older cashier was rude and yelling at her customer. Made the shopping experience very unpleasant. They did have good deals. Most items were in stock. read more

Victoria's Secret - Lotions - Lingerie Near Me - Reno, Nevada

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Donita the manager truly has the worst customer service I have ever seen, I live far away and had to drive back to Reno because their machine wasn't working which was a huge inconvenience and all the other staff were trying their hardest and were very kind but Donita was truly the rudest manager I have ever met, don't even know how she got that position. I have had not one but TWO terrible encounters with her and I will not ever be spending a dime there again. read more

Omg FANTASTIC VALUES I love this place!! The manager is so helpful and always makes sure we get our items that are on sale. All of the deals they had for the holidays were just insane! Buy 2 get 2 was bomb!! The employees helped us so much because our bags were so full. The staff didn't hesitate to go in the back to look for items for us that have run out on the shelves. So so helpful and such a great customer experience for us each time we shop. We buy things for our disadvantaged population and this store makes it possible for them to have a little piece of heaven!! Thank you so much!! read more

Terrible manager, did not help what so ever when i asked for a certain size. As well had up offer for a buy 1 get one free pj set. At checkout i expected that offer because the signs were up! when i asked why it was still the original price she said the offer ended, so why was it up??? Then she tried gaslighting us that there wasn't a sign but there clearly was and thats the only reason i would go buy those overpriced pjs. (Side note) When we asked the cashier to call her up she told us to go find her because she was scared her manager was going to yell at her! This was an absolutely ridiculous situation, do not recommend. read more

Review #155 - 2017 Came in to buy a new pajama set on Black Friday because my daughter got sick & ended up throwing up all over me. I only packed one set of PJ since we were only staying at the hotel for a couple of nights and didn't quite plan for any emergency situation to arise. I mean, it's not like I really need an excuse to shop at VS, right? They had a "buy regular priced pajama set and get free slippers" sale, so I just bought a set for $54.50. The slippers retail for $29.50, so it was a pretty good deal. However, I'd probably never buy the slippers on their own...but slippers are always useful when you're staying at a hotel. Haley assisted me in finding my matching slippers. She was very sweet and friendly. Very pretty young lady, as well! I ended up picking up a few other things that I didn't quite need, but was nice to have. Luckily, I had a $10 off coupon, if purchased with my VS card, so my purchase ended up being an even better deal. Yeah! read more

Victoria's Secret - 11/24/2017: "Buy regular priced pj set and receive free slippers" sale - Lingerie Near Me - Reno, Nevada

I think overall the experience was really good- The staff at both location (Pink and Victoria Secrets) didn't hover over you or engage in such a way they shoved all the deals down your throat. I simply asked where the correct item was and they directed me to my size. The Pink Store has a student discount which saved me $7.71 Victory Secrets doesn't have a discount which was disappointing neither a Military discount. I mean who doesn't enjoy saving money? Though Victoria Secrets had there entire body splash and lotion priced at $6.00 where Pink had them 2 for $20 or one at $16.50 which makes you obligated to spent $20. read more

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Victoria Secret is situated in Meadowood Mall nearest to the food court which is located on the Southern side of the mall property. Came in here for a gift certificate (I hope it works) thinking to myself how long the lines are going to be but in actualality they were not that bad. Registers are located in the back right corner of the store and there were plenty of people back there to assist which helped keep the lines to a minimum. All the people at the register's seemed accommodating and friendly. First impressions of the store was how clean and organized it looked. Not something I'm use to, when entering the store there greetings and when browsing around nobody asked if I need any help. It was during the holiday hustle so that could be why too or maybe this is normal employee interaction. read more

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I visited this location multiple times while I was living in Reno, and I've come to the conclusion that they use a standard set of hiring criteria for everyone that's selected to work in this store. It goes something like this: - Shmooze with your friends behind the counter and ignore customers when the store gets busy? CHECK! - Make a point of not restocking items that run low? CHECK! - Leave the dressing rooms looking like Custer's Last Stand? CHECK! The customer service here got so bad that even before I left the area, I stopped visiting this location and starting buying what I wanted online. Now that I live elsewhere, maybe I'll put my toe back in the water and visit another brick-and-mortar location, but I'll never go to this one again! read more

I agree with the tip from the Yelper that said she received the "Worst customer service from any VS store"... My tip: If you want to be completely ignored by the employees, then please come here!!! Upon entering, no greeting, no Hi or Hello from the sales girls that were on the floor near the door, organizing the hangers. The girls did not attempt to greet me even though they were literally right next to me, nor did they ask me if I needed assistance. I would understand if their store was at the very least, clean, spotless, or organized, but as I was rummaging through the boxes for the semi annual sale, all the sizes were mixed up and in the wrong boxes, different bras everywhere, no organization at all, messy store, items not sized properly, items falling off hangers, sloppy merchandising, and unhelpful unfriendly associates, etc. So my question is, WHAT are these associates doing standing around if they aren't fixing anything NOR selling or engaging customers that walk in and are browsing the store? I love VS... just not this store. read more

Victoria's Secret - Lingerie Near Me - Reno, Nevada

Nothing wrong with the store, it's the manager that's the issue. Thank you for completely racially profiling me, those two $6 perfumes that you chased me around the store for? I bought them. I didn't steal them, and you can tell your friend, too, the one that loudly said that I put them back after you made a point to make me feel utterly embarrassed over them. Maybe don't worry about the only of color woman in the store while you have an entire crowd to look over next time! :) read more

Victoria's Secret - Green one isn't even good, I bought it just to make a point that I AM A CUSTOMER NOT A SHOPLIFTER - Lingerie Near Me - Reno, Nevada

Such a Beautiful store. Fantasy and High Fashion. Dreamy potions and lotions. Was checked out by Rebecca. She is the epitome of Great Customer Service. So Friendly, So Charming, So Helpful. I will definitely be back because of her Help. Thanks Again. read more

Would love to try things on. I especially Love the employee who suggested that I could buy things, then take them across the mall to Macy's to try them on and return what does not fit. How is that any different than just letting people try things on?!?! SMH!! I guess I'll go spend my money somewhere else until that get their act together. read more

I absolutely love this place. Every time I walk in the staff is so nice. They help out out when needed. For any questions you have they answer or get the answer for you! I feel like I get amazing deals ever since I sign d you with their angel card. I received coupons for a free item once a month! When they have clearance items, their deals are affordable for good product. Their clothing is comfortable to wear all the time! They haven't been wearing as fast at other item for different stores. read more

When I was younger I just "had" to have stuff from here. It was all about the name and I needed to be cool. As I'm older though, I realize their products are made very well and last forever if you take care of them. That being said, I went yesterday during their semi-annual sale to check things out. There were a few stragglers but the store was not crowded at all. The inventory was not that great for the sale but it is starting to wrap up so that's understandable. I was on my phone most of the time and the employee walking around the foolery respected that thank goodness! I hate it when I clearly have my phone up to my ear but yet people insist on starting a conversation with me. She kept her distance and was polite. I found a few things I really didn't need but they're on sale right? Checkout was quick and painless. I'll be back for the next sale:) read more

I just had to take the time to write this review because of how delighted I was with the staff at this location . Not only that my issue which Victoria's Secret frankly didn't have to even deal with if they didn't feel like it but they took care of it with a smile and with the utmost courtesy. I mean I was so flipping happy that I just called Victoria's Secret store relations to compliment this particular store. What happened was this: I purchased a bottle of Scandalous perfume a few months before, and the old fashioned pump atomizer stopped working. I wanted to buy a new atomizer top, so I went to the store to ask about doing so. With a smile, they replaced my atomizer top at no charge. Not even five minutes after I entered the store, this was handled. I was impressed. This store also has very helpful staff in general and a great selection of products. Absolutely fabulous, and they absolutely get five stars from me. read more

Pretty good VS. I just knocked off 1 star because some of the employees are bitches. Anyway they usually have what I am looking for here. I never go for the stuff that's usually in the on sale bin. What can I say? My taste is a bit more expensive. It all actuality I don't go for patterned bras. I find patterned bras very tacky but hey, a lot of women find them fun and I am definitely not fun. I stick to solid colors and lace bras in white, black, beige, and my favorite color, slutty girl red. Like many VS locations, if they don't have your size or color they will order it for you with no shipping charge sending it to your house. They also honor any coupons which is a great deal. I find usually VS online is cheaper, however when VS stores have that $15 off coupon, the store itself ends up being cheaper than online. They also have something really cute. The fitting rooms look like a French brothel and you ring doorbells when you need a worker to unlock a door, or to get you a different size. I do find it takes awhile though to get someone to come back to give you a different size. This VS is much better than the Summit location because it's much larger and has more in stock items. When I go to the one in Los Angeles (where I'm from and live at sometimes), the store is always packed with huge lines. In the end I am much more of a kinky, Frederick's of Hollywood gal but the closest one in Reno is in Sacramento. read more

I hadn't been into this store in probably 7/8 years because of having more babies and putting on some extra weight. I was so worried that 1-they wouldn't have anything big enough and 2-they wouldn't be very excited to help someone not a size 0. I'm very happy to say I was completely wrong! Not only did they have everything in my size they also were extremely helpful and so sweet! They helped me find everything I was looking for answered all my questions! So glad I went and I will definitely be coming back! Thank you ladies! read more

The employees at Victoria's Secret were the most helpful employees a shopper could ask for. They were patient and they showed me the best deals that were available. I believe that when it comes to retail, employees make all of the difference and I was so lucky to be helped by such great ones. read more

Victoria's Secret is the epitomy of all things right in female undergarments. Prices are high but you feel like gold when you wear the clothing and it's 100% worth every penny. If you have not been bra shopping in awhile you need to go in and get fitted which they recommend every 6 months or so because your body does change. The employees are very knowledgable in all things bra. If the ones you are trying on don't fit you prefectly they know exactly which style or sister size to try on next and they won't stop the hunt until you find your perfect fit. My only complaint is they move displays around too much so everytime I go in I have to ask where my favorite items went but that's not enough for me to knock off a star. read more

A couple of the employees were very nice & helpful, but I don't remember their names. However, as a staff, I wish they would have a better understanding of they rules & regulations of their promotions. I was told 4 different things for 1 promotional deal. I was rang up one way & my friend was rang up a different way, for purchasing the exact same things. We spent more then $75 worth of stuff & they neglected to give both of us the free blanket, so we both had to drive all the way back hoping that the location wasn't sold out. Luckily for us, they still had them. A huge thank you to Amanda!!! For going above & beyond. When I wanted a specific item, all the other employees said that they were sold out & didn't even double check. Amanda went to the back & got it for me because there was in fact several there in the back. When I was completely confused about how the promotion was working, Amanda very patiently explained it to me like 6 times. Thanks Amanda! I probably would have just said forget it & dropped my $400 purchase & left if it wasn't for you helping me out. read more

Stopped in here for more gifts and to spoil my gal like I always do :). I actually visited the pink store Next door. Very nice selection and really awesome staff. Very friendly and helpful. A lot better than the Victoria Secrets Pink stores in California I have visited. Will return. read more

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Stephanie is great! I came in for a new bra but didn't know my size anymore, and she didn't just size me but ensured me that the bra I choose fit me perfectly. She's so sweet, informative, and attentive, highly recommend her. read more

Bought a Gift Card for my wife on 10/12/2017. After locking it up until Christmas, I finally gave my wife her gift. We went in to this store last week 1/17/2018 and tried to use the gift card. The staff told us there was a $0 balance on the card. This was impossible as its been locked up since I bought it. The staff was very unhelpful and only directed us to call the 800 number on the back of the card. They also mentioned we weren't the only people with gift cards this has happened to. So not only did we call the number on the card but also utilized vs's Facebook and with no luck. They told us on Facebook the card was used on 12/12/2017 and told me on the phone the card was used on 12/11/2017. I informed them that it was impossible that the card was used by myself or my wife. They told me they would open up an investigation and that I needed to wait 4 weeks to hear anything. I asked what store the card was used in and they refused to tell me that information and only provided me with a store number. 50508. That store doesn't show up in an internet search and is different from the store that I bought the card in. So now I'm out money. Good customer service Victorias Secret. Thank you, You got my money and I got a plastic gift card worth nothing. I'm so thankful my wife got nothing for Christmas. *Update. 2200hrs 1/23/2018. The store my wife's giftcard was used in is in Maine. Me and my wife are in Nevada. read more

Drove from truckee to get some Shopping done, opening hours online said 10 o'clock, get there and it doesn't open until 11... Now I got to go home without underwear! read more

The sales team do not know their products. No help in general customer service at all. You are on your own. At check out the cashier would not take "no thank you" for an answer on getting their store card. No matter how far the drive, I will go to any other location in the future. Great products. Bad Management here. read more

I'm in-between sizes and they wouldn't stop helping me until I found the perfect bra. Everyone genuinely cares about your comfort and style preferences and it feels like they're determined to find the best fit for you. I was measured at a 36DDD but ended up fitting best in a 36C! The bra I finally went with fits so nicely and I feel so much more confident now read more

I love VS and Pink they have always helped me find everything I needed! Going to the store they will come up to me and ask me if I'm finding everything alright, which I usually am. But then they would continue my experience with letting me know deals going on which is always a good thing. read more

Such friendly ladies always working! This store is tidy and inviting. The kind of place you can make friends at. Highly recommend signing up for an angel card! It's so easy with so many perks! read more

My daughter likes this location. Employees have been nice but not very helpful. The store is organized but they are out of certain sizes for the most part the few times I have been in here. Its a ok location in general ... read more

Last night I had the best experience at Meadow wood Mall's Victoria's Secret. I had purchased a bra that at the time I thought fit, and was corrected by Molly who helped me exchange this bra I had been wearing for about a week for a bran new one that fits me like a glove. I just wanted to show appreciation for people like her, who actually care about the customer and her needs over the sale. Thanks so much Molly you really make a difference to this store!! read more

Finally a place where my bras and underware fit like a glove!! Very friendly staff who are at your beck and call to help you find the best fit for your needs. One of the ladies there was able to help me find the correct size and style bra for my body type and I couldn't be happier, plus they give you a little pink card with your size and style to keep in your wallet or purse, so you know you are getting the correct garment for yourself each time you go in. Love all their body lotions and perfumes as well and they are always running exceptional deals for them! The bras are a bit pricier than you would find at a department store, but you get what you pay for!! read more

I came to pick up, well, the obvious. As I was shopping, I noticed a gentlemen who worked there following me as I was shopping. When I paid for my merchandise, he walked away to watch me from the front of the store. I don't know if he was making sure that I wasn't shoplifting or of he was just interested I. What types of undergarments I was buying....either way, he was creepy. read more

The manager this morning here was crazy rude. Very disappointed in her customer service skills. Thank goodness the little girl at the counter was sweet though! read more

I like this Victoria's Secret way better. It's open, everything is easy to find things and the staff is for the most part friendly. I love the sparkly floors. It's very VS! read more

Ok I may be a bit weird but, I am a guy that likes to wear bras and panties. I had always been too nervous to buy my own in person until I read that VS had a nondiscrimination policy about men trying on their lingerie.When I was in San Francisco went to Victoria Secret and purchased my first bra and panty sets. I was treated so well that I knew I would no longer be nervous to go into a VS store for further purchases. Last week I was in Reno and went to the VS store in the Meadowwood Mall. I was pleasantly met by a sales associate. I told her that I would like to exchange a bra and try on others. She showed me to the fitting room. The woman working there was Olivia M(I hope that is right). Just like my first experience in SF, she was more than happy to help me. She kept running back and forth giving me other bras to try on. At first, I think she was a bit nervous about helping a guy but, soon she was helping me check the fit and trying on different sizes to get the right fit. She even helped me to adjust the straps to the right length. I ended up buying the new lace covered Body by Victoria Demi bra in antique mint lace and matching panties. read more

Just moved to Reno and came to this Victoria's Secret for their semi-annual sale (which I always love to splurge on), and I was shocked by the state of the store. DIRTY. Messy. Unorganized. Even the dressing rooms were filthy, the stool had clearly never been wiped down, there was what looked to be a blood (or maybe lipstick) smear on the wall, looked as if it hadn't been swept in a month. I was hesitant to even put my personal belongings down while I tried on a few items. The VS store back in my hometown was always clean and organized so I was very shocked to see the Reno location so dirty. It really put a damper on my shopping experience. read more

This store is dreadful.. every time I go in they look at me and run! No customer service. I always feel like they treat me like a criminal rather than a customer!! I love VS, but they need to hire new people here. Oh, and, if you want to use coupons don't come here, shop online. I'm done with this store. Both VS and PINK. read more

Actually, you don't have to have your significant other with you if you're a guy, as long as you are not just loitering, then it's creepy. I purchase gift cards there for my wife on a regular basis. My wife loves their line, and even though it is more expensive than your cheap brands, i am more than happy to let her shop there because their stuff, espescially the bras last a lot longer. Plus, she says they are comfortable. The people there are always kind, and unfortunaley maybe, know my wife by name now. read more

This store is filled with dumb Ditzy girls who stand around and offer no assistance. They also have an attitude when asked for help or Info. Horrible experience and will not be coming back. Outrageous and messy store. read more

The customer service here is great. They are so helpful and warm acting. The selection is great too. I go here because the customer service at summit is really bad as well as their selection. You must have really good managers and trainers. read more