To Amy at Victoria Secret Rockaway Store Mall, It is to my displeasure that I had to leave reviews in the media about this store because of my 2 negative experiences with you. I called with my concerns to corporate and told them about the reviews I left on yelp, social media, etc. The first experience you made a comment about skin tone when I asked for a certain product, and you also refused to assist me telling me the product was not in the store. Another employee got the product for me. The second experience was yesterday when you offered no resolution to the problem of the the alarm stage being left on the bra. I called corporate and was informed that you should have offered me a receipt for lowest listed price even without a receipt. As a so called "manager" I would expect you to display professionalism and tact, not racism or being treated as if I am a nuisance. You working at this store makes me not want to shop there at all, in fear of another negative experience. I copied this note and will send them a copy via certified mail in addition to my phone complaint and media reviews. Consumers are to be valued and you did not seem to value me at all as a customer. read more

Its sort of odd to come across this store in this mall. The mall is a little odd. Was once more highend I think and this may be a holdover from those days. But its a nice enough store. Since its not too busy they will have what you may be looking for. 3 stars as I default all chains to 3. If they go up or down a star I'll outline why in the review. The assumption is a chain will be A-OK. read more

Yes, their clothing and lingerie are pricey but I would like to think that I'm paying for the quality and style. I buy their clothes once in a while like for my birthday or Christmas gift to myself. Besides clothes, they also sell fragrances, cosmetics and recently exercise wear. Woohoo!! I personally like the bare minerals powder, lip gloss and comfortable & stylish undergarments. I feel pretty and sexy in them as should all women. That's what they're selling, so why not! read more

Best experience today!! Natalie was so helpful, from the minute we walked in she was super sweet & educated , helped my daughter and I with our bra sizing and pointed us in the right direction for best bras for our body, and helped us to get the best deals today, buy 2 get 1 free! And Michelle at the register was so friendly and helped me applying for the VS card, and saw we were short 2 items for more free stuff. Great girls at this location. Go shop!! Best 340 spent today! read more

So many employees walking around... 3 just standing by the fitting room, and only two at the checkout counter. Waited in line for 15 minutes. Then when I asked the cashier if they do gift wrapping she said, "um, do you want me to?" Yes, that's why I asked! read more

How in Gods name can you go wrong? Imagining all these chicks wear all that stuff! Come on guys just think about it!!! read more

Victoria's Secret - Gorgeous - Lingerie Near Me - Rockaway, New Jersey

The girls here are amazing!! I've shopped at Victoria's Secret store in the past and have never experienced customer service the way I did at the Rockaway location! I was immediately greeted when I walked in and Lisa helped me every step of the way! I had just recently lost 40 pounds and needed all new bras, but I've always been self conscious about the whole experience. She made me feel so comfortable and found me the perfect bras!! When I got to the register I wanted to use a free panty coupon that was expired by a few days and the manager Amy was so great and didn't hesitate to let me use it! I would absolutely recommend this location, I had the best experience! read more

The absolute worst customer service, stood in line for at least 30 minutes while only two women at registers. They really don't seem to care if people finally just give up and leave merchandise behind. read more

Here's the deal...Certainly do shop there for my wife. She likes their products/cloths. No problem with that. It's the customer service. Overall there are some very helpful folks there and then you catch the one that really shouldn't be dealing with people. Don't know her name, but she's kind short, could use a gym membership and a salad and talks 1,000 mile an hour. Do they drug test their employees?? They should. She went out of her way to try to talk down to me. I was only trying to pick up something for my wife and match the old one. Very nasty. I will think twice before I go back... read more

Worst customer service I've ever experienced...very rude and not helpful at all. I've shopped at this locations for many years but it seems that the quality of the help has severely declined. Twice in the past month I've asked a cashier a perfectly reasonable question and both times I received a major attitude. read more

Hello today I was in the Rockaway Store (Space 2011) for exchange. I really had a awesome experience at the store. The store cashier (Haley) was so eager to help. She went out of the way performed far and beyond to help me out. I didnt have the receipt I couldnt find the email as I deleted it but she helped me and i came out of the store happy. I would always go to the store there and recommend that store. read more

Used to love this store! Went here on a mission for a racer back bra and was told "you have an uncommon size, I don't think we have anything to offer you." thanks for the reality check will not be shopping here anymore! Went to Kohl's who had my size in every single bra- clearly not that uncommon then! read more

Sadly this has been the worst experience I have had in a Victoria Secrets store! I love shopping in Victoria Secrets in PA and NY but I made the mistake of stopping in this mall on the way home. First Let me let you know that spend thousands yearly for myself and my two teenage daughters. My daughter, who I just picked up at college, asked me to buys her a few things so I stopped at the Rockaway NJ Mall Store. When we entered the store I went to the VS side and my two daughters went to the Pink side of the store. My older daughter who looks Hispanic was followed around until she finally changed her mind about getting anything there and came to look for me on the VS of the store, where the same sales person followed her and finally asked her if she needed help. I was listening from where I was standing and I heard her say no thank you. I continued to look for my item that I wanted to purchase and at no point did this person ask me if I needed help. My daughter was over my the "wings" and was going to take a picture when the same sales person approached her again and in a very nasty tone told her not to take pictures of the wings. My daughter said she wasn't aware that she couldn't do that and apologized. The same sales person floated around until I finally was aggravated and left the store. I returned without my daughter fifteen a minute later to ask her why she was so rude to my daughter and why was she profiling her. She immediate took a defense stance with me and told me "I am sorry that you feel that way" I told her that she was unprofessional and not courteous at all. I also asked her for her name so that I could complain to the manager, after all I am a consumer and my dissatisfaction equals loss of business for them. She immediately told me that she isn't required to provide her name to me, I waited for ten minutes at the front of the store to speak to the manager why was helping someone else. A few minutes later another "manager" came up and asked if I needed help and I said that I had a complaint and explained what had happened. She had the same attitude and told me that she is surprised that I would complain about that person (as if I was lying) and that she would speak with her. I asked her if there was another manager and she asked me why, and I was honest and told her that I didn't feel she would handle my complaint and that I was now offending her. I was mortified at this point and saw her name tag was Alexi and told her I would report them to the headquarters and never shop there again. She said ok whatever. So as you can see this was truly a disappointment and I am thinking about never shopping in that franchise again. I if you have a problem with races then you shouldn't work with the public or in customer service. read more