We contacted the dealership in the morning on our way there. They had cars ready for us to drive…read morewhen we arrived. Alex helped us out while Tyler was finishing I with another customer. Tyler was great explaining what was available on the lot and helping us through the selection process. Ty was great explaining extra options available without being overbearing as I've experienced at other dealerships. Everyone was so friendly and helpful. The highlight was meeting Mr. Riley. He's a gem! I highly recommend this dealership for anyone that is shopping for a Subaru.

Great place. Committed to doing right by customers. Salesman Danny was absolutely great to work…read morework.

Sarah Kimbriel and Rob Hoffman were most pleasant and professional in our purchase of a F150. Every…read morestep of the process from learning about us and what we wanted to handing us the keys to the truck was made pleasant and professional. We recommend Sarah and Rob at Finnin Ford when you are looking for both the vehicle and experience you want. - Doug, Jackson Junction

My Son paid $4000.00 for repairs just to get his car back worse than when it was dropped off. To…read moresecure his business a loaner was made available. This morning Nick Slatts said if we had the car towed in, they'd look at it. It was like pulling teeth to get them to do anything. Finally, they sent out a tech to check it out. He couldn't figure it out so they're having it towed at their expense as they should have in the first place. Another day wasted ...... Also, he didn't get a loaner. While they're trying to figure out what they did wrong to his only vehicle, my Son has to rely on the kindness of others to let him borrow their vehicle. Another victim of the service departments nonchalant attitude, some who has no relationship with Ford burning through fuel and racking up miles on their vehicle so my Son can get back and forth to work. I thought Ford was big enough to clean up their own mistakes and take care of the customer while doing so.

Wow!! What a team you have over there. I drove all the way from Cedar Rapids and you earned a buyer…read morefor life!! Thankyou Thankyou Lukas think about management. You deserve it

I had a great experience with my purchase of a Kia Niro a week ago. My experience with CJ and…read moreeveryone else on the team was very positive. I had thought the technology might be overwhelming, but CJ did a great job explaining it in a way I could understand and did all of the initial set-up for me. He accompanied me on two separate test drives with absolutely no pressure to buy.This was the best car buying experience I've ever had!

I am posting this for accountability regarding Anderson‑Weber Toyota and its affiliated dealership,…read moreToyota of Muscatine, operated by the Weber family (Jeff Weber, Tim Weber, Alec Weber). I specifically communicated with these individuals regarding a critical title and registration error involving a 2026 Toyota vehicle purchase. Despite clear instructions, the dealership processed documents under the wrong purchaser using an electronic signature workflow without proper disclosure. This error has not been corrected despite repeated notices and escalation to ownership. Current impact (not hypothetical -- already happened) I was issued a citation for driving an unregistered vehicle The Illinois Motor Vehicles Department refused registration due to incorrect title/assignment I am now facing court exposure, penalties, and inability to legally operate the vehicle This harm is directly caused by dealership documentation failure and delay in correction. What makes this serious This is no longer a customer service issue -- it is a compliance and liability issue: Incorrect MSO/title assignment Failure to correct after formal notice Failure to act after foreseeable legal consequences Continued inaction even after damages occurred The dealership has been provided with a standard Illinois correction mechanism (Affirmation of Correction / POA) and has all authority required to fix the issue immediately, yet has not done so. Expectation I am still requesting only one thing: Immediate corrected title or signed Illinois correction document. Warning to buyers Be extremely careful: Verify purchaser name before signing anything Do not rely on electronic signing without review Ensure ownership and title documentation is correct before leaving This situation has escalated unnecessarily due to lack of timely corrective action from dealership ownership. I expect immediate resolution.

Chase Ebbinghouse Thank you for all of your work and due…read morediligence in helping us purchase our new Toyota. We truly appreciate the time you took to walk us through every detail of the vehicle and ensure we felt confident in our decision. Your thoroughness and professionalism made the entire experience smooth and enjoyable. Job well done--we are very grateful for your support! Thank you again, C & P M

We were on the road traveling from Kentucky and stopped for an event in Dubuque and then heading to…read moreDesMoines Iowa. We have a 2020 Pacifica with the Braunability. Last night we fueled up when we got to town at the Hy-Vee downtown. Drove to our hotel Holiday Inn. Next morning we go to leave for a meeting and the car just smelled strongly of gasoline. It showed 1/2 tank of gas even though we had just filled it. We go to meeting. Leave and then the car shows empty tank! Strong smell of gas, made it like .50 and car sputtered to a dead stop. AAA was quick to get the car to Turpin Dodge and with the Braunability we didn't know what we were in for. Only here for a day an 1/2 we are thinking we lost our trip time here but they gave us a loaner, and we went on our way! We made it to our convention events. They were sooooo kind! They were able to replace the gas line that went bad, gave us loaner for the day, and they were SOOOOO NICE AND ACCOMODATING. We felt blessed to end up here. It was a difficult situation made so much easier because of their assistance!!

The last few years I've had a lot of problems with my car (it's getting old). However, I can always…read morecount on Eric to fit me in ASAP and to get me a loaner so I'm not stranded. He is always so kind and understanding. Eric is always my first call when something goes wrong and the #1 reason why I keep coming back!

I find the service department relies too much on technology to communicate. I receive 3 texts…read morestating first I need over $1000 in repairs. Next text there are supposedly another $3000 repairs. I called for explanation of 3 fuel charges that were the same price and no description. I never received an explanation from Gil or anyone else. I picked up there are 3 or 4 people, again they take my payment no explanation, In this situation, I would hope a Service Manager would explain the repairs and the options. I recently called to get my Tiguan appraised to see if the value justified the repairs or need investigate buying a new car. The Service Manager said I could make an appointment online or he would make the appointment. I ended the call. Do I want to work with a dealership that is clueless as McGrath? As a Sales Person, I would approach this entire Customer Experience differently. I am deciding if it is easier to go to another Volkswagen Dealer that respects me as a customer.

I had the opportunity to work with Ryan and George when unexpectedly having to purchase a new car…read more They both made this an easy process. There was a little hiccup although Ryan quickly resolved and even had a driver send a car from Marion to Dubuque for me! Ryan provided information and stayed true to his word - which is refreshing! The only real problem I had was Clay (finance) really pushed an extended warranty. My father and I had said no multiple times. He even brought in another person to try and sell the warranty. I understand trying to sell you something, although this was a little too pushy!! Even with that, I would definitely recommend anyone buying a car to see Ryan and George at McGrath! Overall, great experience!

Don't shop here. Seriously…read more The salesman helped me pick out a car, between the two I was looking at. At first there was no pressure whatsoever, and he was a lovely guy. Then I bought my car, and that same very day, it began making a grinding noise that I had not heard the many times I started the car at the dealership. It was the oil tensioners, so really, I understood for that make and model of the vehicle, that was a common noise. However, when I was driving back there, I had noticed my windows did not work. I told them this, obviously angry, and all the salesman said was "I guess I looked over it in the paperwork" They were not busy that day. I was the only customer. I asked him to fix it and he straightforward said he couldn't. He had driven the car with me, he had went over the two things they repaired, he even stated that the CD player didn't work. These guys are cheap and will fix the car just well enough for the customers to think they're getting a better car than what they're actually purchasing. Don't come here unless you're looking for rude customer service and stolen money for jank cars.

Recently went there to look for a starter car for our granddaughter…read more I found the salesman, Josh, to be low-key, no pressure in approach. Straight forward, open, he was willing to search his inventory and go on the lookout for a car to meet our needs. I like the approach and would return gladly when next in the market.

The sales team has been amazing! In an unfortunate personal situation with an accident/total loss…read moreof my sons car while in Dubuque for college, this team treated him respectfully, worked well with me over the phone and even provided videos of the car and a test drive. They were so understanding and compassionate for our situation-- Being far away and needing a 20 year old to navigate a car purchase by himself couldn't have been a better experience than it was with Deery.

Bought a used 2011 Ford Escape 1 year ago and brought into the mechanic today (whom I trust) and…read morecome to find out the frame of the car itself was rusted through very badly! There is no way we could have put this much rust in one year, and we were even storing the vehicle in the garage! Don't trust their vehicle services! And they straight up lied to us and did not disclose the rusted frame.