Me and my daughter had a very terrible and awful experience here. lied to and over priced. new vehicle had 651 miles on it and they would not come down. thanks read more

When I arrived for my appointment I was greeted by a very courteous and friendly staff. Andrew and I discussed the maintenance needed and the job was completed in a timely matter. I look forward to my next visit. Thank your staff for the high standard of excellence they provided to me. Sonia Bly read more

Great experience with Chase Channell and Mike Sullivan! They made it so easy to buy a car with no pushy sales!

Looking forward to purchase a Honda didn't need to be new used was fine Don't think our experience is up to what Honda's standards are suppose to be First car we where going to test drive was not in it was given to another person who has there car in the shop and they where in Florida Second car we wanted to drive Was sold Third car we wanted to test drive we couldn't the windshield had a crack in it We had a car to trade and the offer was 1,500 less then we where offered at 2 others dealers in Jackson What do they say 3 strikes and your out Recommend going out of Jackson to another Honda dealer or try Toyota or Kia read more

they are overcharging customers with overpriced add-ons and as a bonus you pay an additional $4999.99, "economic recovery fee" (this is a dealer inflated BS charge to improve the bottom line so the owner can keep his private jet). The vehicle I was interested in ended being almost $15,000.00 over MSRP. Honda makes a fine vehicle, but not so fine that I allow Victory Honda to rob me. read more

Usually, I have a great experience at Victory Honda. This past week was a let down. I took my 2016 Honda CRV in for 100,000 mile maintenance. (Clean valves and replace spark plugs). Service representative didn't seem to know what was needed. Left my car. He called me about 3pm to say it was ready but they couldn't get rid of the noise. I told him there was no noise when I dropped it off. Told me he would check and call me back. Almost 2 hours later, I called him. Stated they would keep the car overnight and would readjust valves in the morning. I am not happy with the service I received. My car is working fine but customer service was terrible. read more

I cannot say enough positive things about our experience here. I ended up in Jackson while road tripping with my mother, baby, and two dogs. Having car issues 600 miles from home is less than ideal but everyone here was amazing. Every single person we dealt with was extremely friendly, professional, and helpful. Jakob assisted us quickly, determining and fixing the issue promptly. Not only were they efficient and effective, but they were so kind and even brought a giant tub of water out for my dogs while we were waiting. I would absolutely seek services here again and highly recommend this team. read more

Late on St.. Paddy's Day afternoon I was having some major trouble with a sensor in my 02 Civic, rendering it essentially undriveable. Judy made sure I was able to get Bridget Honda in and get the job đone before the shop closed. Thank goodness because I don't live in the area and would have been stuck otherwise. She's super-efficient, nice as pie, and a blast to talk with, besides. Great shop, lots of bays, and lots of service techs. I'd say go ahead and bring your Honda in for whatever it needs. read more

Zero Stars! Another con dealership from the GM, he said that he will match prices on new car from his competitors. Then he turn around by trying add more money in his pocket by not agreeing in writing on the deal. Lies! Just like the con dealers that they are. I hope that he don't con someone else. Walk away. read more

Apparently the finance department and the sales people don't have the same instructions. My son went to look for a car and he was misled to believe a deal that according to the finance dept wasn't going to happen. The finance department ran his credit 5 different times for absolutely no reason. Then the salesperson told my son anyone regardless of their credit could co sign, which anyone knows is utter bull. Then after I confronted the sales manager on the phone he proceeded to go outside and berate the salesperson in full view of everyone. Very very unprofessional. read more

We have been loyal customers of Victory Honda since moving to Tennessee 3 years ago. We have used their service department and have been very pleased. Last year we purchased a new Honda Pilot from this dealership without incident...and love the car. We received an unsolicited email from Victory Honda, because of our service history and low mileage, to come in and check out the possibility of upgrading our Pilot. Tyler was our salesman...and this is where our previous good experience with Victory ended. From the moment we arrived, we felt that Tyler was trying to push his agenda, his wants and his sales quota. We made it very clear what we did and did not want....and Tyler listened to NOTHING. He spoke to us like we were ignorant, trying to change our minds at every opportunity. We are seasoned car purchasers, and know the car salesman drill. We had not experienced this unpleasant pressure at Victory before...the "talking to the manager" method, the obscene trade in quote, the attempt to upsell at every turn. Victory had been the example of southern ethics...and that was the reason we kept coming back. I'm hoping someone sees this and educates Young Tyler how to treat good customers. read more

I agreed to co sign for a friend of mine on a used Honda Pilot. I agreed to do it under the condition that we have gap insurance and credit life. When my co signer (who was supposed to be the buyer, but Chase could not get him financed, so he put me first and my friend second) passed away the insurance company said that the dealership filled out the wrong paperwork so the insurance policy was canceled and the premium minus the commission was applied to the principal. When I reached out to the general Manager Chase Channel he said sounded like I had a problem. He said he would check it out and get back to me. He never got back. Then when I asked again he just told me to call his attorney. And He blocked me on all social media because he is less than a man. So if you want to buy a Honda do yourself a favor and find someone that will handle problems that arise and not shirk his responsibilities. The buck has to stop somewhere. read more

We took our Ford F250 to the Ford dealer across the street from this Honda dealer. The Honda dealer made an appointment and when we arrived we were told it wouldn't be done until the next day. We arrived the next day. We dropped the truck off for the windshield to be pulled and resealed. The windshield had a loud air whistle on the highway with cross winds. They said they test drove it and didn't hear anything...they were done. We told the SPECIFICALLY to pull the windshield and reseal it. SIMPLE!!! They just couldn't do what was asked of them!! I don't recommend anyone/any place that can't follow a simple request...you shouldn't either! read more

just bought my new 2022 Honda Accord 2.0T from these guys last week! I had an amazing experience that I just want to share! Anthony Perry was with me from the get go and 100% committed to making sure that I got the exact car that I wanted! AJ in finance was a Rockstar at getting my payment and financing where it needed to be and for that I am so very appreciative. And last, but certainly not least, Jamal the Finance Manager made the paperwork as seamless and painless as possible! I didn't get to meet everyone but these guys went above and beyond to give me a great experience! if you are in the market for a new car, please go give these guys a chance to take care of you like they did for me! read more

My family was traveling through Tenn on vacation and we broke down. After two quick stops to other auto places with temporary fixes, we limped into Jackson at 3 pm, still 10 hours away from home. After getting my wife and 3 kids settled, I was in Victory Honda at 4 pm and told them my story. No one seemed to care that much. They said they couldn't do the work that day because the mechanics are off at 5 pm so there wasn't enough time. They said they open at 7:30 and could look at it first thing in the morning and have a diagnosis by 10. The next morning no one called. Anxious called them at 11. They had a diagnosis they just didn't bother calling me about it! The tech just read me a list of things to fix including alignment, power steering fluid, windshield wipers, etc. I said "I am stranded 10 hours from home. I just need to get on the road." This was really frustrating as I felt I had a unique circumstance and they were trying to upsell me windshield wipers!! It's like they had no idea about anything I had tried to explain the previous afternoon. They had no idea of my story because the person I had spoken to had not shown up to work that day, and apparently no one had found any of his notes (Their filing system was not impressive. He had me write my information in a spiral bound notebook--not a computer system). The "real" diagnosis was that I needed a new part (one that had been recently replaced) and it would be a 4 hour job. I told them to wait so I could call me mechanic back home to discuss a warrantee. I said I would get back to them to give permission or not. I tried calling back within the hour and was promptly sent to a call center in a different state. When they tried to transfer me to the service department in Jackson, no one picked up. They said they would leave a note to call me. Nothing. After an hour or so I called again. Same song and dance. This time the call center rep said they would keep trying to call them for me. Nothing. Apparently they don't like to pick up their phone in Jackson. After another hour, nearly 4 o'clock (when mechanics go home) and running out of time for a "4 hour job" I gave up for the night. Keep in mind that my family is patiently waiting this whole time at a location 20 min away. The next morning I managed to show up bright and early at 8 am to make a face-to-face appearance and insist on service. They still hadn't even gotten my permission yet! They tell me it was now a 2.5-3 hours job and to not expect anything until 5 pm!! This is ridiculous. I wanted a discount. I tell them that despite my somewhat urgent situation (not being at home) they lost my information and blew my off for an entire day! When I tried to negotiate the guy cut me off and said "Let's cut to the chase, what do you want?" which is to say "Shut up, I didn't listen to your story the first time so why would I listen now. I already know what consessions I will make so let's get on with it." I was a little taken off guard, especially because this was in front of a bunch of staff and customers looking on. He suggested 10% and I hesitantly accepted because I was under duress (by design). We shook and I left. After arriving back at the place I was staying, I had decided that I was not satisfied and called back to get more of a discount. This may have been a poor move but they cost me an entire day of wages wasted on incompetence and I had already spent $400 at Honda a couple days earlier for the same issue! When I asked for 30% the manager didn't just politely decline, he accused me of being dishonest, disrespectful, and said he was personally offended at my attempt to get a discount. He acted petulantly and immaturely and became quite rude. He also said "Your car is already ready just come and get it." Its ready?? I just gave you permission to do a 2.5-3 or 4 hours job an hour ago and you said not to expect anything until 5 pm!? Given his attitude I honestly thought they might slash some hoses or deliberately disconnect some caps because of his anger and was just saying "Come get it." I pressed to clarify "Is it ready or are you just giving up because I have so offended you?" He said it just needed a test drive and then it would be ready. I said "Then it is not ready (This was his negotiation tactic). Call me when it is READY." 2-3 hours later I get a call (that was a pretty epic test drive apparently) saying it's ready. When I showed up, the manager that I had been talking to looked up, saw me, then walked out on the service floor to avoid me. A pretty frustrating and disappointing experience. The car works. read more

I drove from Memphis to Jackson, TN to view a certified pre-owned Honda I saw online and for a trade-in appraisal. Mike Sullivan ended up giving me a great deal on a 2020 Honda Civic Sport instead. It was the first time I did not feel pressured, and felt very relaxed about this big purchase. I recommend anyone to take the time to visit Victory Honda of Jackson, and chat with Mike! Definitely a customer for life! read more

Ace is by far the most knowledgable, caring, honest salesperson I have ever dealt with! Victory Honda is blessed to have him on their team! read more

Victory Honda of Jackson - Car Dealers Near Me - Jackson, Tennessee

One of the worst experiences I've had at a car dealership. Ace is probably one of the worst salesmen I've interacted with. Terrible communication all the way around. Also, I asked him questions that I already knew just to see if he would lie about the car, and of course he lied or misrepresented. But I still wanted to purchase the car because it was a good price. I told him I was on the way to purchase a car and he never texted me back. I drove two hours to Jackson only to find out the car had been sold. Ace could have told me that the car was in the process of being sold instead he ignored my text and I was just trying to give him my business and do him a favor. Instead I get burned. Avoid dealing with Ace at all cost, very unprofessional. read more

Used service dept for AC problems on 2016 Honda Civic. They are either incompetent or dishonest. Told me different information about what the problem was and different prices to fix it each time we talked. Paid $98 diagnostic fee and left. Not trustworthy. Beware! read more

I looked online at a 2022 Honda Pilot at this location. I called and they confirmed it was there. The business manager even text me pictures of the vehicle as "proof". When we arrived the next today to look at it, we were told it was a demo and not for sale. We drove 1 1/2 hours. After talking with the sales person, he said the price was $7,000 more what was advertised on the internet price. It wasn't a wasted trip though, we went a few miles up the road and bought a 2022 Toyota Highlander at an even better price. Do not buy from Victory Honda. read more

They had the old changed on their 2009 Honda and my mother noticed that it was dripping oil on their drive way. So they called Victory Honda where the oil was changed and they said bring the car back. They live 50 miles from the Jackson, TN so it took them an hour to get there, an hour to look at the car and hour to get back home. They checked the car and said that the mechanic didn't clean off the oil that he had spilt. So they charge $90.00 for an oil change and did a sloppy job. They offered my parents 15% off the next time they come in for an oil change. Why would they go back to a dealer like this??? My elderly parent bought a Honda Civic Hybrid from Jack Parietal Honda, it's now Victory Honda. Next ime they're going to Walmart and pay $45.00 not $90.00 save yourself some time and greef and avoid Victory Honda for oil changes. I received this message from a Brad Martin I'm guessing he's employed by Victory Auto Group. They said my review was "Very humorous" Apparently they think that worrying the elderly and wasting 3 hours of their time is "Very humorous" read more

Just purchased a 2020 Ridgeline from Victory Honda of Jackson! Excellent process all the way around. Danny was great during the sale. The truck was delivered when promised as promised. Definitely recommend doing business with them. read more

Ask for Bradley Y. He is the BEST compassionate and honest sales associate ever. Not pushy just helpful. He will help you leave in the ride of your dream!!! Can't say thank you enough to this team of amazing people. Honda is the best brand with the best coworkers ever!!! read more

This place is a joke. Tried to get us to trade a 2014 for a 2011 same car, same miles. For over 400/month. Zain the salesman's kept making faces and lying. Lol read more

I've been dealing with the team in Jackson tn for 3 years now...Suzye is just great, they always take care of our Crv, always have hot coffee n snacks...shuttle gentleman are very accommodating...mechanics are top notch, always going the extra mile, Jennifer Britt is awesome as well read more

Had a great experience with this dealership! I was coming from Memphis so I called ahead to make sure they still had the cars I was interested in, and they had them waiting for me at the front when I got there! Nate and Bill were both wonderful, they even offered to return my rental car for me since I didn't have an extra driver. Fair prices, good people. read more

They were honest and easy to work with. Drove from nashville to do business with them!

Excellent job by all the staff! Sean did a great job finding the vehicle we wanted and worked with us on every aspect of the sale. We would certainly recommend Victory Honda of Jackson and look forward to doing business with them again in the future! read more

Victory Honda is nothing but a big joke. They come off as super nice and helpful while trying to get you to buy a car, but afterwards they change completely. They do not try to work with you for anything. Their service department is very slow. Even if you make an appointment, it will still take you a while. I will never ever recommend them to anyone. Please be careful if you buy from them. read more

Great service by Gregg Rivers. Fast easy deal and excellent, friendly service!!!! Top notch!!!!!!

We were very pleased with the service we were shown at Victory Honda of Jackson. Our representative, Christian Pereira was so tremendous! His knowledge of the vehicle which we had an interest was superb. His expressed interest in us was very apparent. He listened. His response to our questions were "spot on" and his patient, professional courtesy was deeply appreciated. WE can highly recommend Victory Honda of Jackson as a dealership and Christian as a salesman. Thank you. read more

Huge SHOUT OUT to ALL the guys at Victory Honda for the awesome experience with my recent new car purchase!! Thank you Sean Pazin-you're the best! Chase-thanks for your help in the finance department! read more

There body department is an absolute joke. I purchased a brand new honda and within 2 weeks the sunroof leaked. The service manager came to speak to me and was very hostile from the beginning. All I want is an answer as to why a 2 week old honda has a leaking sunroof. On another note the sales department is great. Just don't expect much after the sale. read more

Wonderful. It was the kind of car-buying experience you always hope to have, but usually don't. I drove 2 hours, from Nashville, to help my niece and nephew buy a used car. We began shopping at a different dealership, and after an hour, we decided to continue shopping as we were disappointed with the selection and the lack of knowledge and interest by the salesman. He spent more time looking up car info on his cell phone, using the dealership's website, than he spent communicating with us and wouldn't budge on the list prices at all. He also made no effort to explain any of the car features and didn't offer to accompany us during the test drive. At Victory Honda, it was the complete opposite. When we parked, we were greeted by a sales rep, Christian. He was friendly, knowledgeable, and he immediately worked with the sales manager, Gene Curtis, to find cars that met the criteria that we were looking for. Gene and Christian worked with us on a deal to get a 2014 Honda Civic LX that was just traded in while we were there. Christian took the time to review the car with us and explain all of its features. The car was perfect for what we were looking for and it was a great deal in comparison to offerings by other dealerships, which I had researched in both Jackson and Nashville. A pleasant surprise, overall. No games or pushy sales tactics. Special thanks to Gene and Christian for communicating in a sincere, thorough, straightforward, and professional manner; for your fun and refreshing sense of humor, and for being down-to-earth and respectful. After today's experience, I wouldn't hesitate to recommend these gentlemen at Victory Honda, and I will seriously consider driving the 2 hours again, when I decide to upgrade my vehicle. Thank You! read more

This is for the service department. AVOID LIKE THE PLAGUE!!!! I had heard they were sketchy before I took my vehicle but it had some open recalls that needed servicing by a certified technician so when it didn't start on Monday morning and wouldn't jump off, I decided to have it towed to my local Honda service center so I could have the recall stuff completed while it was there. Day 1; I actually broke the positive battery cable when taking the battery off to have it checked that fateful morning. When that happened, I just said forget it and called a wrecker. I called the victory service department and spoke with a female, told her my car was on the way and the tow driver said where he would leave the car in the normal "drop lot". She said ok, I'll call you when we know something. Well about 5pm, I hadn't heard from them so I called and inquired about my car. What car? She says. It took 3 more phone calls to the tow place and the manger of the victory honda to find the car. They apologized but blamed all fault on the tow driver for not telling them it was there (of course my response was , the tow driver didn't have to tell you, I called this morning and spoke with _______. That's when you were informed). So day one completely wasted. Day 2; They call me about 1 pm and say it needs a battery and a positive-side cable for the battery. I complain saying there's nothing wrong with battery . Tech claimed to have jumped off battery twice. Now remember, I tried for 20 minutes Monday morning to jump the battery and it wouldn't start. However, it was supplying power to the car (for radio and such) I subsequently broke the terminal cable when attempting to remove battery. I still believe that battery was fine. It was only a year old. She tells me they need to put positive cable on car and get it going so they can assess the not starting problem. Day 3; I CALL HER about 4 pm because I haven't heard anything. She says they had to order the cable and car didn't get worked on today. I say go to autozone and get a cable and fix my car. They say has to be factory honda parts. She assured me the part is being overnighted and my car is first car to be looked at Thursday morning. Day three completely wasted. Day 4 I call about 11am to Check status, my service girl is "in a meeting" but the lady who answered the phone says she can go check status for me. She comes back after a brief hold and says "it's almost ready". I Will have your assigned rep call you later when finished. She never called. I went to the dealership to inquire in person and found my girl. She pulls my sheet and says, "that will be $486." I say for what? She says, "well, a battery and a cable. That cable was a booger to install according to my tech". So folks, they had my car for 4 days to put a battery on it? Then they charged me $500 for that battery? That's right! Then it took them about 30 minutes to find my car. Actually, they couldn't find the keys to the car parked in front of it. I hope they enjoy that $486. It's the only money they will ever see of mine. And I own 5 Hondas. I never got an apology. I never got an offer of compensation. Just excuses. The tow drivers fault. The overnight parts company's fault. Leon's fault for losing the keys. Update... 3 hours later. Car won't start...... And I am NOT JOKING read more

A lot of bait and switch on used cars. Stay away from the advertised price, it is a gimmick and do not let them call you back after you have left their sales floor. They will tie you up for hours trying to sell you something that you are not even looking for. What a waste of time. Terrible ways of doing business. read more

We were treated so well at Victory Honda. We worked with several different people who were all genuine and professional. We didn't even negotiate because the price was so good.... and I always negotiate! We also loved the Honda guarantee. Thanks so much! read more

My used "certified" honda 2012-CRV from Victory Honda Of Jackson,TN has defective headlights/inadequedate lighting (We cannot see without a lot of street lights and we replaced the bulbs at our own cost).I had the car for 3 weeks but because there wasn't a recall, all the managers deny any problem (three adult drivers cannot be wrong!) but will fix at buyer's cost(who knows if new Honda headlights would be the same?). So I decided to get a refund for the car yet they won't do that (seems they don't want their "perfectly fine car" back!) Also we see a suspicious gold paint blob ( about the size of a dime) on the headlights like it was marked and they knew it all the time.Safety of their customer is not a concern for them.I guess they'll recall it when a sufficient amount of people get killed! read more

I was pressured into buying a 2011 pilot from Victory Honda a few months ago, and I have regretted my decision ever since because the pilot is not the best vehicle for my family. (I have expressed this concern with multiple staff at Victory.) I finally found an odyssey that I have been looking for. I plan to go to Victory Honda today to check it out. I hope things go better than last time!!! read more

Engine light on vehicle was on, so we scheduled an 11am appointment. We were told over the phone that the diagnostic work would cost $85, but if we had service, the 85 would go towards that. We arrived at 11am, they began working on it at noon. After the diagnostic, we were told we had a bad battery, bad ima battery, needed transmission service, and a new cabin filter. Knowing we did not have enough money to have all those services performed, I told the receptionist that I needed to do a little research then get back to her. After about 5 minutes of checking prices online, I decided that we should just have the battery changed and work out how to have the other service later. By the time I went to let them know our decision, the first receptionist was gone to lunch. I asked the receptionist who was there about the cost of a new battery and asked if it would be alright to change the battery on my own, because I am completely capable and saw no need to spend the time and money for them to do it. I asked if the $85 diagnostic fee could be applied to the cost of the battery. She said she didn't think it would be a problem. I asked if it was ok to negotiate this with her or should I wait for the original receptionist. She said she could handle it and would notify the technicians. Later, the second receptionist came out and asked if we could return the old battery and we would be refunded, and we said that would be fine. After another 45 minutes or so, the original receptionist came to the lobby and said that she had heard we were mad and did not seem to understand why we had chosen to simply buy the new battery. We explained we were not angry, we were just sitting in the lobby waiting for what to do next. She verified that we did want to just buy the battery and seemed surprised that I wanted to install the battery myself, but didn't say anything else. After about 15 more minutes of waiting, I went to the reception desk to check out and found that the bill was $235, rather than the $135 I expected (since it was explained to me that I would only pay the cost of the battery when I asked. I was sure to clarify with the second receptionist). I was visibly frustrated and asked why it was so expensive, and the receptionist got defensive and explained that the $85 would only apply if they did service on the vehicle. I told her that that was not what was communicated to me, or clearly I wouldn't have chosen that option. At that point the manager, Kevin, approached and began explaining, once again that service was required to waive the $85 fee. I told him that would be fine if it had been told to me when I asked the first time. He offered to cut part of the price, but it was still far more than I was willing to pay just to buy a battery. He continued to explain that it wasn't their policy, as if I hadn't heard him. I explained that my issue was not with the policy it was the misinformation. At this point, my wife entered and he felt the need to re-explain the problem to her. She was more frustrated than me, due to the long wait we had already experienced and the unexpected price. They spoke in a defensive, patronizing manner, only trying to defend themselves and make us feel like we were making a mistake and disrespecting them. If they had simply said it was not their policy and the earlier receptionist was mistaken, I would not be so frustrated, but they were completely unsympathetic and unapologetic. Kevin said that he thought what was really happening here is that I was being "indecisive," and made a mistake. Nearly every time I have gotten service here, there has been some sort of hidden charge or some way of getting out of deals I thought I was supposed to receive for my Honda. When I bought the car from the dealership, free lifetime oil change was part of the deal. I asked if there were any strings attached and they said no. But, my second oil change, they found other maintenance and told me that to get the free oil change I had to use them for all maintenance. I feel that every thing someone tells me has to be in writing, signed or there will be some policy brought up later that I cannot argue against. From what I can tell the actual work done is great, but I cannot afford to use them for all my maintenance and repairs. When I've tried to find other options they act as if I'm insulting them. I love my car, but this dealership and service center make me never want to buy or repair a car again. I will do everything I can in the future to avoid this place. read more