I scheduled an appointment with SteamPro to have my carpet cleaned. On the day of service I learned…read moremy brother-in-law was rushed to the hospital with a stroke. My mother-in-law called in a panic asking if we could immediate leave for VA. I received a text from the tech who advised he was en route to my home. I informed him of the situation and he shared his best wishes and told me it was fine (see attached text). I called today to reschedule and informed them of the severity of my brother-in-law's condition and that my cousin died on Friday from a stroke. However I was told I had to pay a $25 cancellation fee. Let me be clear, it's not about the money, it's about a lack of compassion!!! I am in a customer facing, customer-serving role and I would take a $25 hit vs upsetting a customer when they're dealing with a loss and ultimately losing their business.

First I need to commend Tony's wife Julie for being persistent (without being a pest) in getting me…read moreto set up my appointment. I had several HI projects I wanted done and wanted the carpets cleaned last. She periodically emailed me to inquire about my progress on my other projects and to ask whether I was ready to have the carpets cleaned. She was always polite and pleasant to communicate with. Tony arrived at the agreed upon time, was friendly and professional, and got right to work. My carpets honestly now look brand new. The results exceeded my expectations. He was able to completely remove stains that I didn't think would come out because I had tried to remove them with a steam carpet cleaner I purchased for home use. It didn't remove any of the stains but Tony did. The cost was not only reasonable, it ended up being less than the amount that was originally quoted to me. I wouldn't hesitate to use them again or recommend their services to someone else. I am so impressed I am considering having my hardwoods cleaned by them as well.

Serviced today. Hired for the first time. Returned initial call promptly, It was easy to get an…read moreappointment that was convenient. He called prior to arriving and arrived at scheduled appointment time. As good as it gets for septic pumping!

After having concerns regarding our home inspection the owner Steve came to our home personally to…read moreaddress and discuss w us. It was extremely responsive and took ownership of the issues we had. I cannot say enough about this company and the owner. We will only use them moving forward!!

The team at Steve Smallman Property Inspection does a fantastic job. I would recommend them highly!…read moreGreat attention to detail and customer service.

John was very responsive, on time and very professional. He explained how to do it and the tool he…read moreuses. Very reasonably priced too! I highly recommend this company.

I had no idea! After replacing the burner unit twice and the belt on our dryer, It never occurred…read moreto me that it may be the vent system until a coworker heard my story. She asked me when was the last time I cleaned the dryer vent with in the house. What?!? John taught me what to look for going forward. He was able to clean my unit out which was pretty extended of 33 feet, due to the way the house was constructed. John said that we made the top 10 list of the amount of lint and dog hair that came out of our system, over a 5 gallon bucket!!!!!!!; which consisted of Over 21 years of not knowing, the longest we have ever stayed in one house, many dogs, two kids and an active family life. John was professional, and personable. He provided more education on how often to clean, signs to look for if cleaning is needed sooner. He was very comfortable working while I watched. I'm looking forward to seeing John in two years and hopefully we will be off the Top Ten List with our new knowledge of what to do.

Our gas fireplace had not been working correctly for quite some time. The flame would go out after…read moreburning for less than a minute. I called Josh and was impressed with his knowledge and attention to detail. He took our gas fireplace completely apart and worked to figure out what was going wrong. He replaced a part and thoroughly cleaned our fireplace. Josh made sure everything was working properly before he left. If you need your fireplace serviced or have a major repair, I highly recommend Josh to take care of it. Josh has 26 years of experience and is someone you can trust to do great work. Highly recommend!

Josh did a great job cleaning our gas fireplace. I had no idea the glass was as dirty as it was…read moreuntil he cleaned it. What a difference. The logs had also not been positioned correctly and after he repositioned them, the look of the fire itself was so much better. I highly recommend Josh for all your gas fireplace maintenance. Oh, and his rate is very reasonable.

We recently moved and soon discovered that our AC wasn't quite carrying the load, so we started…read morecalling around. We got fair quotes from a handful of other companies, but they were all the same - replace everything. Kaleb was our last estimate and gave us an option that ranged from repair and modify to replace. Options! We had some information with all the quotes, but we had all the information from Langley. The work was done a week or so later. He stayed until the job was done, checked back in to make sure everything was working, and didn't ask for a penny until after. Professional, informative, realistic, reasonable, and well-priced. Best of the best.

Great service! Their men are always informative and knowledgeable. Pleasant to deal withread more

First let me make a Public Service Announcement: If you are in need of dryer vent cleaning, I…read moreHIGHLY recommend Mike. I have been putting off getting my dryer vent cleaned professionally for the past 2 years and knew I needed to get it done soon, since my dryer took several cycles to dry my clothes. This young man answered my call on a weekend when he was off the clock relaxing and was able to schedule me within a few days. He was very responsive, while some other companies I contacted, I'll leave nameless never returned any of my many calls. He kept me informed of his ETA and arrived right on time. He took the time to cover his shoes as well as educate me of the cleaning process. He explained everything in such great detail so I could understand. He went the extra mile and even explained how I could clean my upstairs dryer vent myself. He also changed the dryer vent hose to the correct preferred one the manufacturer recommends and not the Big Box stores cheaply made ones. Now this next step is what makes him stand out from ALL the rest, he opened the back of my clothes dryer and thoroughly cleaned all the years (probably about 12 or more to be exact) of lint built-up which is how the fires start. I want to thank you Mike for quality service at a very reasonable price. Although you educated me well, I probably still use your services for my dryer vent cleaning needs. Thanks again!!!!!!!!

I highly recommend this company for residential well pump service…read more My well water had recently begun to deliver sand and higher than normal levels of fine silt. The 20 year old submersible pump had become mired in sand and was extremely difficult to pull up by hand but was eventually recovered and replaced. From the initial contact to the job completion, the staff were courteous, concerned about the problem I needed to be fixed and prompt to respond. The technicians and office staff were technically knowledgeable and had all the parts needed to diagnose and correct my well water problem. I judged the invoiced price to be fair and competitive.

This is not a company that I would recommend. Very poor customer service, unprofessional…read moretechnicians with no real experience. They arrived at my home and procrastinated for about 45 minutes until Pam the owner had to tell them what to do. Talk about milking the clock! I explaind to to Bryan the situation and he convinced me that the problem was the Check Valve which he said was on top of the well pump. This information was totally incorrect, he really had experience he would know that, Most high quality submersible pumps will have a check valve built in from the manufacturer at the discharge. So again waisted time, trying to diagnose something that was not correct. I think that he must have been on drugs or something because he was extremely figity and bouncing around like he just couldn't stay still. He was saying not so nice things about the boss and he was just on his phone constantly, whispering to the young man who looked to he about 18 and was not talkative at all. So they pulled the pump out put a check valve on the pump didn't even show me what they did before putting it back in the well, which seemed very shady to me. I turned the breaker on for the pump and again it was not fixed. Doing the same thing it did in the beginning. Why was the pump not tested first before installing the check valve, again lack of knowledge and experience. So needless to say the pump is ruined and will have to be replaced. The owner tried to con us into spending $2000.00 to replace the pump which they ruined, Pam acted like she couldn't get in touch with my father so that she could convince me to agree to the repair. I will add that the time they waisted for me was unacceptable and an inconvenience. I did not appreciate the unprofessional approach of the technicians and Pam. I would not recommend this company for any kind of water repair, they can not be trusted.