Very thorough evaluation and diagnosis of the furnace. System working well again. Customer…read morecommunication was excellent before and the day of service.

Warning: Review Coercion & $1,100+ Pricing Discrepancy…read more I used Santa Air for five years and recommended them to many friends. Unfortunately, their business model has changed from "honest and hardworking" to "opaque and manipulative." The Technical Issues: In 2020, Santa Air installed my trane system but failed to properly connect the emergency heat strips. I spent five winters wondering why my house wouldn't stay warm below 30°F. They missed this mistake during every subsequent maintenance visit over the 5 years. Recently, they tried to charge me $1,700 for repairs I didn't need. A second opinion confirmed their diagnosis was wrong; that technician fixed Santa Air's original installation mistake and the actual sensor issue for a total of $575. The Billing Issues: Their current pricing "tiers" (Bronze, Silver, Gold) are incredibly over-inflated compared to other local HVAC companies. And if you only need a repair included in the Gold tier, you have to pay for all the things you don't need in the tiers below it. When I realized the invoice was vague and the work wasn't needed, I cancelled. The Ethics Issue: The most disappointing part was the office's response. They tried to emotionally guilt-trip me. They held my refund hostage, telling me they would only return my money if I removed my negative reviews. I refused to be coerced and had to fight for three months through my bank to recover the funds for services never rendered. Don't let the high star rating fool you--they are actively pressuring customers to delete bad experiences. Always get a second opinion!!!

Jay was very responsive and professional. He provided valuable advice and insight. I will be…read moregetting more information from him to assist me going forward

I lost cooling last night & called Jays early this morning. Dave came out promptly & had me all set…read morein no time. He answered all my questions & did a great job! So grateful for Jay's fast and courteous response :)

I received BP's information from someone I've worked with over the years as our home hvac decided…read moreit did not like power anymore. Brad was out first thing in the morning after we spoke and was beyond helpful. I am in the industry (Though not a licensed repair technician) and my initial troubleshooting was right on track (per Brad) but he found the actual issue pretty quickly, all while explaining some of the nuances here in NC to me and things that are different than back home (tips to keep things running smooth and lower house humidity.) - the issue turned out to be a pretty simple one, and the price for the service call was VERY reasonable. Being in the industry (on the commercial side) I've seen some things and BP's pricing was more than fair. Would absolutely call again if and when I have the need.

I had an emergency and not only did these guys come out on a Sunday night they had things figured…read moreout and fixed within hours. Their lead service technician is very knowledgeable and precise in diagnosis. I could tell you that if anyone has a problem with this company there must be a good reason, they are spot on. There are many companies I would not trust in my home, but these guys are honest and really have a good knowledge base of this business. Very happy with my choice and will continue to deal with them in the future. So happy I finally found someone I could trust.

I changed my review after the owner John made everything better. They really know how to take care…read moreof their clients.

Never heard back. Really need help but contacted twice with no help at all. Even if you are busy…read moreeveryone needs a call back event when you can not help.

Excellent service from Jordan. Very sincere and reliable. He explained the issues we are…read moreexperiencing with our HVAC system. Highly recommended!

Everything went well. They did the semi-annual maintenance and installed a new thermostat. Very…read morecourteous and and respectful of my property. I signed up for ongoing maintenance schedule.

Prompt, friendly, and fair…read more Our blower fan went out on us right at the start of the weekend. We had to go out of town but had someone watching our house for us. Chris came over on a Saturday and was extremely gracious about working through a proxy and kept me informed of everything through messages. By Monday morning he had already secured the necessary part and was at our house ready to install it. I can't thank him enough for not only coming over as soon as he could to take care of it for me and my family, but also for being pretty easy to talk to and for not even hinting that there was anything else that needed to be done except the job requested (no up-selling here!). I highly recommend Ambrose Heating and Cooling if you need someone honest, prompt, friendly and fairly priced.

SO how many HVAC guys have only 5 star ratings? Not many. Chris fixed the issue and was on his way…read more No up sale for BS you don't need. BEST HVAC guy in the business!

We called Wake Forest HVAC to come check our system that had issues with the heat exchanger and…read moreleaking coolant. They came the same morning. They found the issue and proposed a repair option along with new unit options. Given the repeated issues we had with our Lennox unit, we opted for a new Trane unit. They were able to get the new unit and installed it the same day! Their entire team from diagnosis to install were extremely professional, courteous and did a professional installation. They kept us informed of each thing they were doing from install through final inspection. I highly recommend Wake Forest HVAC for service, repair and install. Prices are fair and the team are happy to see you.

My go to HVAC guy is not around any longer so I went researching for a new go to so I could have my…read moresystem checked in regard to a known issue as well as get a preventative maintenance check before the heat hits. I called late Friday afternoon and received an appointment for 10AM Monday. The tech arrived just a few minutes after 10 so no problem there. I went out and described my initial concern and then stated that I wanted a general check as well for both units. He worked my primary concern first and identifed the issue quickly and even took a video to show me what was going on. He quoted me the price for that repair and I was expecting it to be another day or so but he left to get the part and fixed it today! After making that repair he checked the rest of the system and that one is good to go. He then proceeded to check the second unit and also checked the comonenets under the house and in the attic and found an issue with the equipment under the house and photoed that and those issues were relatively small so he fixed those on the spot as well. I feel the pricing was fair for the amount of work that was done and the fact that he did everything today and we are now comfortable. I really like how the teck (Caleb) took pictures and explained everything as he came across it and was efficient in what he did. This will now by my go to HVAC service! Not sure how far they cover outside of Wake Forest, but if you are in Wake Forest I highly recommend!

My AC went out this Sunday afternoon. I was frantic to find a repairman. I did a search on Heating…read moreand Cooling near me and found Doug Holm in Wake Forest. He had good reviews. He came quickly, very knowledgeable and found the dead capacitor. Swapped it out and I have AC again. I highly recommend him. He is polite, very well priced, and professional. See https://www.holmheatingandcooling.com/

Needed a new hvac system for our upstairs and went through the process of gathering quotes, and of…read morethe 4 I received I didn't get warm fuzzies from any of them. So I got one more, Holm Heating and Cooling. First, Doug is a straight shooter and tells you what you need and what you don't need based on data that he collects from air flow, etc... I had several companies try and sell me on new duct work, Doug simply pointed out that who ever did the original install of the ductwork did a poor job and just needed to be adjusted some. He represents and sells reputable products, versus products I never even heard of before. He is very professional, registers your product and just a good guy. He's not the cheapest, but he's not the most expensive but I found him to be the best value... and would highly recommend him and his service.

Pleased with the HVAC replacement system installed by Southern Seasons and its workforce several…read moreweeks ago. From its Comfort Specialist, Tony Parnell, who first visited our home and suggested which system would meet our needs, to the technicians who did the installation, I could not be more satisfied. Technicians arrived on time on the replacement date, worked diligently throughout the day, treated all household obstacles with care, were courteous, explained all aspects of the system's operation and finished the new installation in a clean and speedy fashion. Anthony Johnson was very responsive to all inquiries regarding the system and could not have been more helpful. Without hesitation I would recommend Southern Seasons for their professionalism, responsiveness, knowledge, competitive pricing and overall work ethic to anyone in search of HVAC answers.

I have been using Southern Seasons Heating & Air Conditioning services for more than five years…read morenow. I am always amazed with their impeccable customer service, robust skillset, and attention to detail. As a first time homeowner years ago, they were able to take care of the maintenance and repair of my system without any worries on my part. This past summer 2024, I moved to a larger home that needed a full overhaul for the HVAC system. I was ready to replace the AC, furnace, ductwork, and have a dual-zone mini split installed. I immediately knew to call Southern Season's Heating & Air, and they handled the job quickly and with ease. As a homeowner in North Hills Raleigh, NC, I highly recommend their services and will be continuing to use them for decades to come.