Customer service is horrible. Has to be in the top ten WORST Verizon stores in New Jersey. Waited…read morealmost a half hour to pick up an online order. Seems like you have to be the same ethnicity as the employers just to be noticed. To make keep it simple they SUCK at this store don't go.

Stopped by Sunday at 3 pm…read more Very informative sales people New free iPhones with a 3 year plan

Exemplary customer service. The manager and the sales rep were great. Patient, caring and…read morehelpful. Satisfied customer. DP

Will not go into details but agreeing with all the other comments and sentiment here. The employees…read morehere need customer service and cultural diversity equity and inclusion training. They were rude and dismissive. They made me feel guilty being in the store; the two employees made it seem like I was a burden on them. Customer facing service and support should be key to delivering any service or product - the 101 to any business small or large. So disappointed in verizon. I switched to verizon from T-Mobile and now will look into switching back.

Nice location And right on route one.. very close to residential areas .. had been optimum customer…read morefor more than 10 years and went back to return my router after I cancelled my services. It was a smooth process . The lady there was helpful. She took all stuff but optimum charged extra for one of those components not returned . Had to call them and get the issue resolved. .. lots of parking outside . Nice andd spacious inside .. good experience overall. 4 stars .

In my recent dealings with Optimum, I had two very different experiences with customer service on…read morethe phone and with the representative in the Edison, NJ store. 1) PHONE CUSTOMER SERVICE EXPERIENCE - 1/5 stars. This was a very bizarre and unsettling sequence of events. I called to change my Internet and TV to a different package. I was quoted $140 for this specific package, but informed that the price could not be changed until I visited the store and returned my cable boxes to exchange for a streaming box. Seemed simple enough. When I got to the store, I was informed that I also needed to bring my internet router for exchange, because the current one was not compatible with the new package. I drove all the way home, secured my router, and brought it back to the store for exchange. When I called customer service at the store for them to change to the $140 package, I was informed that that was the correct price, but the change would only be made after I installed the devices at home and called them back. I followed these instructions. The streaming device installation went smoothly, but the router I was given was an incorrect router. After hours on the phone with IT and customer service, I was told I would have to go back to the store and get a different router. This was the third time I was heading back to the store in the same day. I went back, got the correct router, and brought it home for installation. After everything seemed perfectly installed, I called customer service to change the price to the previously quoted $140 package. This is when things started to get beyond frustrating. I was told that there was no such package and that there were no notes on my account depicting these discussions. How could this be possible? I had just been in the store with a representative, who heard the $140 quote and quoted me the same in person. Now, after following all of the instructions, visiting the store multiple times, spending hours on the phone, I was being told that this deal no longer existed? I decided to take a break and call Optimum the next day because it was too stressful. The next day, upon calling I continued getting told that the deal did not exist. Very frustrating and unprofessional experience. Felt completely like a bait and switch situation- "do this and you'll get this price" but then you do what is asked, and Optimum doesn't follow through. Horrible!!! 2) IN STORE EXPERIENCE - 5/5 stars. Andres P. at the Edison, NJ store was incredibly welcoming, helpful, and attentive from the start. He calmly guided me through the steps, and when things started to go awry, he told me he could assist speaking to customer service and would have my back. He had plenty of notes documented on my account and confirmed everything I had shared to customer service. Andres really knows how to deal with clients. He is thorough and makes you feel like he really cares. I am 100% sure that if it wasn't for his help, the deal would not have been pushed through. He verified everything and stood by my side on the phone when explaining the situation to customer service. Thank you so much to Andres P. for his dedication!!!

I completely cut the Comcast cord earlier this year and was surprised to find an email this morning…read moreindicating that rates in 2025 would be going up an average of ten percent. Including equipment rentals my bill for TV, phone and Internet would have been north of $335... literally four grand a year. Now, I pay less than half that with T-Mobile and YouTube. Comcast is completely delusional, literally daring you to drop them. So glad that I'm off of the Comcast hamster wheel. A company that is well deservung of zero stars.

Xfinity customer service is garbage. They nickel and dime you for everything. Home security system…read moreis also trash. Want to charge you for a modem per month, you buy your own to eliminate the monthly fee then nothing else will work on the network cause it's not their modem. Can't wait for there to be a better service provider in the area without the hassle. Do better.

This is the worst service. I live in a "luxury building" where this is offered as a quick way to…read moreconnect to the internet. It's satellite service and drops service repeatedly--anytime there's a fucking cloud or light rain. Your streaming services will make you think you have dial-up. There is no way to transfer service online if you move to another unit. They make you call their number and wait times are 30 mins + for them to tell you there is nothing they can do. I've called about the spotty service and they "reset the router" for the building. I had two accounts because I had 2 apartments in the same building. When I cancelled one account they cancelled both without consulting me. This was in the middle of a work day. They would not reconnect my second account without me paying a fee even though this was their istake. Get a cable internet service. Andrena is not worth it.

Best bang for your buck. Can run multiple devices and streaming services with no issues. Easy set…read moreup and responsive customer service!

WARNING!!! See attached pictures…read more Technology: old Wire job: Horrible wires covered with wire molding? Wtf??? So ugly!!! Service: Friendly but even the installer knew it was old out dated crap! Full notes sent to AT&T: Your technology is ridiculously old gigantic and you have running exposed wires that are covered by square moulding. It's ugly and does not look streamlined or technologically "clean" i would have refused the install had I come home early to see your outdated equipment but unfortunately my partner assumed I had approved it. I am a power yelper and will post photographs of the "huge" system and terrible wiring job I completely disappointed but unfortunately do not have the time to invest in having this removed and a better newer system to be installed. As for Scott the installer he was very nice but agreed when I noticed the huge system in my closet and complained that the cable was hideous! I couldn't even fully shut my closet door wtf?

We had it installed 3 days ago. 2 door sensors, 7 window sensors, a smoke alarm, keypad deadbolt,…read moreand an outdoor camera. $55/month. Free install. Free equipment. We added two more smoke alarms for $50/ea. 2 year contract. It disarmed itself overnight after the first day. It wouldn't arm itself again. Camera stopped recording and live view was disabled. We were told it was a software updated on THEIR system. THEIR software update on THEIR system bricked OUR installed system. Wat. We couldn't log onto the website portal and the app has been useless for over 48 hours now. They don't offer credits for down times but since we were new customers they oh so kindly offered a $30 credit. Their update was supposed to take 12-24 hours but we're almost at day three and we still have a non functional alarm installed. I have a feeling this happens a lot. Not happy and we'll be cancelling before the short 14-day trial period ends.

I thank my Comcast Superviser for his great service @ my HOME!…read more They rush all their work! For their next Job! Really where is the customer service!! Note to all :

they do everything in their power to keep you from speaking to a human being. You're either in…read moretheir automated system for an hour (and get nowhere) or you're texting with somebody who hasn't got a clue for ages (and get nowhere). They refuse to put you on the phone with a human being. The most infuriating company on the planet! The worst customer service I've ever experienced! I literally switched from them just because it was so horrific to deal with this company. no somebody I know got it and they were dealing with the same horrible issues. They're paying for a service that doesn't work and they cannot get a hold of anybody to help them fix it. So I thought I'd come leave another review so people will stop using this horrible service until they get human beings working for them.

Stay away from this ripoff computer service company, they subcontract work to computer technicians…read moreand then overcharge you!!!!! I was told I will be charged $85.00 for the service and when I checked my credit card account, I saw I was charged $136.43 for the service. Don't get ripped off from them!!!! STAY AWAY FROM THIS COMPANY!!!!! Wish I could give ZERO stars to this company!!!!!

From the owner: Supporting the computer and information technology needs of small businesses and residential…read morecustomers. Our services include data recovery, laptop repair, virus removal, computer equipment sales, VoIP telephone services, and internet data services (both telco and cable based from major providers).

Worst!!! Emails not answered…read more Calls unanswered Led me to believe they were a reputable cable company. Unreturnable Wish I could give zero stars

I hardly ever write reviews but hese guys gave me a solid deal and were friendly to deal with. I…read morewas surprised at how fast the equipment showed up. I had to call their support line and they were super helpful. I was hesitant because there were only a couple of reviews and usually I like to see some track record. I will revise my review if needed down the road.