I had the best experience at this Rogers Fido boutique. The sales associate, Fawad, helped me with…read moremy IPhone problems and spent over 1 hour helping me figure things out. This customer service was the best I've ever received! Fawad can solve almost any technical problem. I highly recommend this hidden gem of a phone boutique.

I really appreciated this service, but moreso their customer service…read more I had excellent connection quality, speed, value and reliability, while I was subscribed to them (Cable). The only reason I left them, was due to Ebox no longer offering Cable connections in my area. While there was a bit of confusion in the end-of-service procedures, they were very understanding and ensured fair outcome. Again, I really liked their service, and would return to them if they came back to my area of Mississauga (they still service other parts of the city)

Very bad customer service. Their customer reps are all outsourced with no power. Any issue has to…read morebe done through a ticket system that takes WEEKS. Billing mistake? 8+ weeks...cancelling? 2+ weeks...contract issue? 8+ weeks Really crazy how they can string you along. I'm still waiting for a promo to be applied to my account on sign-up. I've already paid the normal price for 3 bills and they are still stringing my along saying the ticket is still in process and hasn't been looked at. This carrier customer service is beyond bad...

I'm done with Videotron & Bell and waiting forever for customer service. I wanted to support a…read morehomegrown local internet provider and HeroNet caught my attention. No contracts. And all their packages are unlimited!! - what a relief!! - Updating almost 2 years later and 100% satisfied :)

From the owner: Fast and reliable unlimited internet, no contracts and no cancellation fee…read more Here to save day!

I am with Altima Internet for over over 3 years and has no issue whatsoever…read more I will leave Altima by the end of the month because of my moving and it's more advantageous for me to bundle everything with another provider. I called them once as my download speed degraded, but it was addressed rapidly: the cable company had some works in my area and Altima used this cable service. I had good and reliable performance. Billing was straightforward, no explanation needed. It's true that I don't have phone service with them, besides Wi-Fi calling.

These guys are Scammers. They gave a us a two week estimate to restore our internet after it…read morefailed. We canceled our internet service because it was choppy and cut out for hours at a time. They then charged us for devices we had already returned, saying that we had not sent them back even though we already did. They are still trying to charge us a fee for not returning their devices to this day and they also want the previous devices that we have as well. The person who helped us didn't tell us to get proof so we didn't save a receipt. We should have gotten a receipt because now they are still trying to charge us for the devices even though we have already sent them back! SCAMMERS. Do not get service from this horrible company.

I had to quickly update the quality of my internet connection because of the COVID-19…read morecrisis,transitioning to working remote. Even during this high stress, high volume activity this company was under, I received a very friendly professional and efficient service. Everything is up and running in record time and all that seamlessly. Pleasure doing business with you guys :)

A wonderful company with great customer service and good products . They are there for their…read morecustomers and you get tv , internet and phone for way cheaper then you would pay with the big providers . . I am so glad I went with them and highly recommend their services.

They retain your credit card info and run a credit check on you…read more They outsource their service from Bell. Very unreliable.

The moment I became a client customer service went downhill, it's hard to even reach a…read morerepresentative using the chat feature, they just tell you to call and dismiss you. I signed up for a mobile plan, and ordered the SIM card. They said, I would receive it within 2-3 days. A few days later, I called because it hadn't shipped yet. Then they said it takes 2-3 weeks. I asked her to cancel everything, she told me she did. I asked for an email confirming the cancellation. She said they don't do that, but I will receive a cancellation notification of some sort. I then signed up with a new company, and within minutes of the call I received an email stating that the SIM card shipped. I called Virgin, they said they never cancelled. I asked them to cancel, and was told that they can't.

Always unstable, paying for 10mbps and only getting 1.1…read morea real joke. can't wait to switch company. I do not recommend this company at all !!!!

Packet loss, high latency (ping) is an issue seemingly reoccurring. Upload speeds are usually…read morefractions of what we pay. Tests to google.ca, 20 counts are at Avg: 107ms, Minimum: 17ms, Maximum: 515 ms. (SPEEDS TESTED ON WIRED & ON THEIR PRIMARY SERVER) I've also experienced many intermittent connections. Many months contact with support and issue is still unresolved. When service is stable it really is a "hallelujah" moment.

If I could give a negative rating it would be well under -10000000!…read moreThe ppl in customer service are nothing short of pathetic, uneducated, impolite, group I've ever had the misfortune of talking to. I called on September 18 to order internet, they immediately took payment on my credit card WITHOUT EVER MENTIONING THAT I HAD TO PAY IN ADVANCE AND WAY BEFORE AN INSTALLATION DATE WAS ISSUED!!! I canceled their damn service on September 19, before an installation date could be set, but they refused to refund my credit card before "the end of the cycle" in which is October 25!!!!!!!!! I NEVER HAD TIME TO GET AN ACCOUNT, BUT I HAVE A BILLING CYCLE????????? REALLY??? A-HOLES!!!!!

They upgraded my service and gave me a new modem and Wi-Fi hub. First of all they didn't set up my…read morenew service to be installed correctly. Then when I called the technician told me he had set it up and all I had to do was wait until the light turned green to set in the password and it would work. I did that; I tried every password could fin. (on the modem, on the hub and in the booklet) nothing worked. Iwill definitely be switching to Bell