This was one of the worst customer service experiences I've ever had, and what made it truly awful…read morewas how the owner, Britt, handled it afterward. The appointment itself was already a mess. My sister and I had scheduled 5:00 PM appointments, arrived early, and still waited over an hour before our IVs were even started, with only ONE other customer there. No communication, no check-ins, nothing. At one point my sister pressed the call button multiple times because she urgently needed to use the restroom and was literally stuck with an IV in her arm, and no one came for nearly 20 minutes. We didn't leave until 7:15 PM. Over two hours for something that should have taken about an hour. I was already sick and this experience made it worse. But honestly, the real issue is how Britt handled it after. Instead of taking accountability, she immediately jumped to excuses. She blamed "unforeseen circumstances," another guest, prep time, anything but her own business operations. Even when we clearly explained that we had scheduled appointments and there was only one other person there, she continued to deflect. Then came the communication issues, which were honestly shocking for a business owner. She ignored our emails for days at a time, pushed for phone calls but would only offer weekend availability even after we repeatedly said we were only available on weekdays, and then justified it by saying weekends were the only time she could talk because she has kids. While I can empathize with being busy, that is not the customer's responsibility to accommodate, especially when it is her business that failed. At one point, after a full week of no response, she replied to our availability with a single word: "Ok." That alone tells you everything you need to know about how seriously she takes her customers. She also tried to shift blame onto us, saying there may have been a "lack of communication" on our end and even questioning whether we actually pressed the call button, despite us clearly stating we did multiple times. Being told "our staff said that didn't happen" instead of addressing the issue is incredibly dismissive and unprofessional. And after all of this, she flat out refused a refund, stating "you both received the therapies you ordered" and ended the conversation with "I think it's time for us to move on." That is not how you treat paying customers, especially loyal ones. This was not just a bad appointment. It was a complete failure in customer care, accountability, and professionalism from the top down. I would strongly recommend going anywhere else.

I have never felt more dismissed by a business owner in my life…read more My sister and I booked 5:00 PM appointments and arrived early, only to sit there for over an hour before anything even started. There was just one other client in the entire place, yet no one checked on us, no one communicated what was going on, and we were left completely in the dark. Our IVs were not started until well after 6:00 PM. Once we were finally hooked up, the experience only got worse. I finished before my sister and urgently needed to use the restroom. I pressed the call button multiple times and waited nearly 20 minutes for someone to come remove my line. Being stuck in a chair, unable to move, and unable to get assistance is unacceptable in any setting, especially one that claims to be in the health and wellness space. We didn't leave until around 7:15 PM. What should have been a straightforward appointment turned into a two plus hour ordeal with zero care or urgency shown toward us. What makes this even more disappointing is that I have been going to Replenish for years and have spent hundreds of dollars there. Despite being a long-time, loyal customer, my complaint was not taken seriously in the end. But the most shocking part was dealing with Britt, the owner. Instead of taking responsibility, she immediately went into excuse mode. She blamed timing, another guest, prep work, anything she could think of. When we pushed back with the actual timeline and facts, she continued to deflect and downplay the situation. Her communication was incredibly unprofessional. She would disappear for days, then come back pushing for phone calls but only offering weekend availability, even though we clearly told her multiple times we were only available on weekdays. She justified this by explaining her personal schedule, which again, is not the customer's problem when we are trying to resolve an issue her business caused. At one point, after not responding for a week, she replied to our message with a single "Ok." I genuinely could not believe that came from a business owner. She also tried to turn the situation back on us, suggesting there was a "lack of communication" on our end and even questioning whether we had pressed the call button, which we did repeatedly. Being told that their staff "didn't hear it" instead of addressing the failure is incredibly dismissive. In the end, she refused to issue a refund and instead told us "you both received the therapies you ordered" and that she thinks "it's time for us to move on." That level of disregard for paying customers says everything. This experience was not just disappointing, it was handled poorly at every level, especially by the owner. Save your time and money and go somewhere that actually values its customers.

I've been here twice and I had a really good experience. The staff were super friendly and answered…read moremy millions of questions lol. They made me super comfy during the process. I needed up buying membership.

Harrison did a great job assessing my needs and the procedure was painless. I would recommend this…read morespa to anyone who needs this treatment. You deserve to feel your best and Hydra+ can do it.

Christen was amazing and very professional (cool...not stuffy). She came to our hotel room the…read moremorning after a concert and hooked us up , literally, with IV hydration after a fun night! The mobile service is MUCH better than having to find an office, ubering there and back, etc. We had the IV hydration in the comfort of our own hotel beds! I will definitely use iHYDRA8 when I am in ATL! I only wish they had a set up where I live!!!!!

From the owner: On-Demand Concierge Healthcare Service - IV Hydration…read more - IV Vitamins - Vitamin Booster Injections - Lipotropic Injections - Nurse dispatched to your Home/Office/Hotel - Special Events (Weddings, Bachelor/Bachelorette, Production Sets, Recording Studios) - Perfect for: immune system boosts, hangover relief, beauty/cosmetic enhancement, athletic performance, weight loss, overall wellness.

Had Chris come out to my business and give me the optimal wellness IV! I felt so great that I had…read morehim come the next day to my home to give my husband one as well before we left for vacation! Highly recommend!! :)

Chris was absolutely amazing, he came to my house because I was feeling under the weather, hooked…read moreme up to a immunity cocktail and was feeling amazing later that night. Smooth, painless, and convenient. Highly recommend!

Thank you! Grateful to access your service during an illness. This is a comfy setting and relaxing…read moreatmosphere. The staff are friendly and kind.

From the owner: We are offering $119 founding memberships for our first 50 members! Hurry before this incredible…read moredeal ends. Our goal at Hydrate IV Bar Glenwood Park is to help you feel better, stay well, and show up as your best self. Whether you’re recharging, recovering, or simply want to maintain your wellness, our IV therapy and vitamin shots support the energy, clarity, and balance you need to thrive. Our experienced Registered Nurses and friendly spa coordinators create a calm, caring experience from start to finish. Book an appointment and experience what feeling your best truly feels like.

I went on a month's vacation to France, I got sick the first week there and just got back…read moreyesterday. Still feeling sick and with no energy, I was recommended to mind-body, and soul, I booked an appointment with them for the next day and I didn't have to leave the comfort where I was staying, it was a great experience. I Ordered the immune booster for 140.00 after the coupon. The experience was very relaxing and she will explain everything that's being done while working on you. I started feeling better in about an hour my headache was gone and my energy was coming back. I recommend mind body and soul Hydration+spa for a wellness day right from the comfort of your home.

Tamika was great! She was extremely sweet and professional and provided us with great information…read more We will definitely be rebooking ASAP!! 20/10 service

This was my first time, but definitely not my last. I unfortunately needed some help to get going…read moreone morning after a night of celebration. The Cure drip got me right and I didn't have to spend the day recovering. Thrive literally saved the day. The tech was friendly and comforting. Her IV skills are impeccable, didn't feel a thing. I'm scheduling the slim down next...

This is one of the greatest services available to those needing their fluids replenished. I had…read morerecently overcome an illness and sometimes got dizzy if I moved around too fast. A good friend, a licensed medical professional, suggested I try a hydration service instead of going to the ER. I searched the Internet for hydration services in my area and came across Thrive Wellness. I'm always looking for a way to save money and Thrive was offering a Labor Day discount. I booked the basic hydration package. They communicated very well after I submitted my information. Teresa, the provider, arrived at my home at the time she said she would. She was very friendly and explained everything she was doing and answered my many questions. I could immediately feel the difference in my energy once the process was complete. There was no more dizziness when I moved around too fast, and I was energized. I will definitely do this again in the future.

I have been a loyal member of Hydra+ for years, and today I unfortunately experienced the worst…read morecustomer service of my entire life at the Buckhead location. Jade was at the front desk when I arrived this morning and was unbelievably and unnecessarily rude to me. I had just gone in for an IV, but her abysmal attitude made me turn around and leave. She is not the type of person who meets the standards of decent customer service for a fast food service, let alone a wellness therapy provider. I would hope the owners of Hydra+ do not find it okay to speak to another human, let alone a paying customer, in such a way. I have only had positive experiences with Hydra+, but as long as Jade is with the company I will not be returning to the Buckhead location

Great people, love the results! It was a casual and welcoming environment, and I'm bringing a…read morefriend to join with me, today!

My hubby and I are in Atlanta passing through to the UK...he gets cold symptoms and so we decide to…read moreget mobile IV therapy to boost us for our trip and fight off any viruses. Oasis had the best pricing so we tried to book with them online but they were booked up to 2 days in advance! I called them just to make sure they didn't have any cancellations and spoke to John. He was awesome! Asked me where we were located and then gave me a referral to another iv therapy place nearest to our hotel within the sane price range! We got in at that place which we didn't even find with our own Google search. So even though we didn't get to actually partake in the IV services of Oasis- their work ethic is amazing and we will make it a point to book with them on our trips to Atlanta in the future!

John came to my home and administered the IV perfectly. I am a cancer survivor and my veins are…read moreterrible. John is by far one of the BEST I've had accessing a vein for an IV. The whole process only took about 40 minutes and I trust it will help. I give this business 5 stars. I give John 5 stars as well. He is professional and caring. That's an amazing combination. Alison S

Clean and cozy facility. Great staff and services. I went in for a hydration boost after a busy…read moreweekend 10/10 would recommend.

I had an amazing experiencw. From the moment I walked in, the atmosphere was calm, clean, and…read moreprofessional--exactly what I was looking for The setup is relaxing with comfortable chairs, soft lighting, while listening to soothing sounds