Unreliable and unprofessional. I would not recommend this company to anyone…read more Booked a move out clean 3 weeks in advance after several emails back and forth to confirm what would be completed, time of arrival, and cost. Reservation for 2 cleaners for 3 hours. 3 days before the service was scheduled to occur I received a call rescheduling the cleaning from a morning arrival to an afternoon arrival. Inconvenience sure but not a deal breaker. As a local, small business owner I understand things happen outside our control sometimes, especially in times of a pandemic. Day of cleaning, 6 hours before service is to start, I receive a call stating 1 cleaner has an emergency and they will be sending only 1 cleaner not 2 and they will get the clean done in 6 hours or less now. Day of cleaning 4 hours before service is to start I receive call for cancellation of service. No cleaner will be coming and they can reschedule for 2 days later. Again the service I booked was a move out clean. 2 days later is after the keys will be returned to the rental company. Not only did they cancel but they have my money on bank hold for a service they didn't complete! Horrible experience. Breach of contract. Cannot understand how a business can function this way.

I booked this service for my dad who really let his home go. It was way beyond what I could do…read morealone. The cleaners were able to come out the next day and they worked so hard! They made a mess into a masterpiece! They are now my go to cleaning service. Matthew was a joy to work with and was willing to go the extra mile.

They are very professional, arrived on time and left every corner spotless, I will definitely keep…read morethem for my weekly cleaning services.

I'm the director of 16 grocery stores throughout the Chicagoland area and we have recently secured…read morea contract with Reflection's. All I can say is our stores look amazing! Natalie's staff are very professional and provide excellent service at a competitive rate. Our customers have noticed the difference and our team members are able to focus more on customer service and product display. I'm contacting other business owners in my network because I think this company deserves to grow!

Four cleaners in the past 24 months, all searching for a payday by giving exposure to a crowd with…read morea juice responsible for covering cribs of friends where it hurts. Riding and the spirit makes sense for one see's and does Last eight dib and god , asked all of what's available at any moment .... I want people in the life to live the life, those whom are not afraid to give 100-% of all one owns just the possibility,,THE POSSIBILITY of having an ear to the 20th and my world is 100% different. Working hard for peanuts days after day never allows one's true world to change - but they're amazing at keeping certain pops through - those whom nvr believed it was possible for sustainable equality, that power wished it so bc it changed their lives if the talent was mixed and the best and worse were mixed, a good ol' fashion social justice experiment.

Based on a 1-1 visit with the owner (Brad) and follow up conversations, I am planning to utilize…read moreBDK for several small and medium sized home projects that will include carpentry work and tile installation, as well as restoring my deck and a few other things. So, my story is that I am a single home owner and I have a lot of little to-do's and I want 1 single source as my go-to. I was skeptical that BDK would actually want to take on my small jobs and to my surprise, Brad and I were able to work out a pricing and work arrangement that will allow me to get things done on my budget and timeline. I am impressed with Brad and his business acumen, and while I have not had any work done yet, I trust that all will go well and that I will update my review to 5 stars. You know, with all the online resources it is actually harder than ever to find a contractor who is willing to do little things. I have emailed and talked to a half dozen contractors who want to charge a lot for minimal jobs. Finding a contractor of quality whom I can trust is a big undertaking, so I feel so good going into this relationship with BDK.

Absolutely terrible service I had a cleaning scheduled for…read more2:00 pm Nov 23rd They cancelled it because they were over booked Not my problem

A friend used Jodi's cleaning service, she had never come over to visit while the girls were…read morecleaning and boy am I glad I did. The owner of this cleaning service came over and yelled at a poor girl for getting a sip of water! She told her boss she was dizzy, the owner proceeded to tell her she needed to eat in the car between houses! I talked with one of the girls and she said they are not allowed to drink water, must eat between homes, not wash their hands at the home they are cleaning! They are not given gloves, mask just the cleaning supplies. Then she tells me they think their tips are being stolen we were shocked. The next few weeks these poor girls told me they don't get breaks or a lunch! The first girl I talked to I hadn't seen so I asked what happened and learned this owner fired the girl for something someone else broke in a client's home. We kept track of the tips we gave the girls they never got them! This owner is terrible I wouldn't wish her on my worst enemy!! Shame on you Jodi for taking advantage and abusing those poor girls may every thing you have done to them fall on your head you evil woman shame on you!

We had an awful experience with the owner, Jodi. She showed up to give us a quote and didn't take…read moreher shoes off. She proceeded to go through my home and evaluate every room. We wanted to hire her to do a deep clean and then clean the whole house every week. She gave us a quote, which we thought was high for the weekly clean and negotiated it down a bit. The deep clean went well, although, it took a bit long as the girls were just getting to know our house, the layout etc. (My husband and I have learned from having paid professional housekeepers for the past 20 years, that the first couple of cleanings take longer than usual.) Jodi sends her girls back the following week, and when they show up...they have a list of a very limited amount of rooms that they will clean every week AT the SAME pay that Jodi quoted us for the ENTIRE house! What! My husband calls her for an explanation. Jodi told my husband very curtly that this was nonnegotiable. He explained the amount of time that we know our house takes to clean from experience, and understands that it will take the girls a few cleanings to get their routine down. BTW: My husband and I are both neat freaks, our house isn't that dirty, and we only have two 5 pound Yorkies. We have the normal/typical amount of dust/dirt from normal daily living, and we tidy up constantly. Our house cleaning didn't even require making beds or picking up any clutter etc. So, the phone call about this matter did not go well. She called my husband a liar (because we had to do additional detailed work after the "deep clean"). She was snotty, condescending, and unprofessional on the phone. She told us that she cleans hundreds of houses per week (which can't be true, because one of the girls that helped with the "deep clean" told me that Jodi only has four house keepers currently). She continued to say that if we wanted our whole house cleaned every week, she would have to charge us an additional $175! We were already paying her $325, which we thought was high, but wanted the detailed work that she promised. I don't understand how a person who is supposed to be very knowledgeable about cleaning homes can give an exact quote after a thorough inspection of every room in my home, and then increase her price without notice. After being completely insulted, and then duped, we promptly fired her service. I highly recommend that you do not waste any time with Jodi's Cleaning Service.

I needed a one time deep cleaning. I found this service gave them a shot . I love how they came out…read morelast minute.i also received a complimentary sheet change. The attention to detail was spot on. Will definitely be reaching out for recurring service.

Melissa was awesome! We used her today for a move out clean and she did a wonderful job. The last…read morething you want to do when you move is clean the place you're leaving after all that packing and moving. She did a wonderful job! The place looked great! She was very communicative as I booked the appointment, texted to confirm a couple days before hand, and texted when she was on her way. We will definitely use her again and highly recommend using Purdy clean!

Melissa is AWESOME...Very Professional, always on time, works extremely hard as she wants you to be…read morecompletely satisfied with her work. We have used a few different cleaning companies over the years and Purdy Cleaning is by far THE BEST!!! Purdy Cleaning @ 224-477-8470

I am sharing my experience with the construction team for this Servpro franchise to help others…read moremake informed decisions. This review reflects my personal interactions and concerns and is not directed at Servpro Corporate or other franchise locations. After a water-damage incident, this franchise handled both mitigation and the beginning of a rebuild of my only bathroom. Mitigation took about three weeks. Although it initially appeared satisfactory, I have since been informed by my insurance provider and other professionals that moisture may have been left in the crawlspace, which has contributed to buckling in my hardwood floors. The floors are now raised and uneven, and this has caused structural issues in our hallway--including doors that no longer open and close properly following mitigation and the new subfloor installation. For the rebuild, my insurance approved the estimate on October 1st, and the franchise accepted an 80% deposit on October 7th. In writing, I was told that work would begin within one week of payment and that the bathroom would be completed in approximately 4-5 days. I have emails and messages documenting this timeline. Because this is my only bathroom, this commitment was essential. Despite these assurances, the project did not start on schedule, and the delays that followed were significant. Work that appears to require a permit under my city's regulations was performed without one. When I first asked about the permit, I was told it wasn't needed; after confirming with the city that a permit was required, I repeatedly requested that the franchise submit the application. Although they stated several times--verbally and in writing--that they would file it, the city confirmed on every check-in that no permit application had ever been submitted. After I requested permit and insurance information, the team stopped returning to complete the work. This occurred around week 7 of us living in a hotel due to delays and halted work. At this point, I have been without a functioning bathroom for more than 10 weeks and was displaced from our home for a total of 8 weeks. The bathroom remains incomplete, with only a toilet installed. I also have photos and message threads showing that the toilet I ordered through them was replaced with a completely different model than the one we discussed. I also included emails documenting the timeline they provided, which we now know they did not meet. It is almost December, and we still do not have a completed bathroom. I raised these concerns with the project superintendent and then escalated them to his supervisor, who asked for additional time to resolve the situation and "make it right." More than three weeks passed with no action, and the permit issue remained unaddressed. They sent an email saying they would file the permit and copied us on it, but the city confirmed that no application was ever submitted during that time. Daniel Baier has repeatedly been difficult to work with during this frustrating process. He has repeatedly made false promises that he won't deliver. We filed a complaint to his boss George Foster- who pleaded with us to let them "make it right". That was over 3 weeks ago and again, no progress has been made. They still have not filed for a permit in my city after multiple request and email reminders. We have no bathroom in our home after 3 months of working with this Servpro. I have called the city every day to check the status of the permit, which I am told there is no permit pending. Dan continues to tell us that he will do it right away when I remind him. 3 weeks later and multiple emails in between about it, still nothing. Newest update: They eventually agreed to terminate our contract after repeated requests to do so, demands for reimbursement, demands to address the floor damage, and after we filed corporate-level complaints. We did not reach a resolution on our concerns. Our contract ended around week 10 of the project. After 10 weeks, we still do not have a fully functioning bathroom. Had we known they would fail to perform within the timeline they provided, we would have hired another contractor for the rebuild from the beginning. As of November 27th, still no refund on any of our deposit.

When I first called, I spoke to a woman who assured me "100% guarantee" that there would be no…read moreglass and that the pool would be safe for the party with the kids.  Andres came out and reviewed the job.   He informed me that for $600 he would shop vac, power wash, and sweep the glass.   He ensured me that all the glass would be gone.   He told me he had to go back to the office to write up a contract. After I signed the contract, they sent out two young men with a new plan.   Now since I had paid, they had decided not to power wash and instead just to vacuum and sweep.   After the young completed they informed me that they were about to leave.   I picked up a piece of glass and showed it to them.   He said he'll call the office.   He called the office and then they changed the plan again and decided to power wash.   The young man informed us that he had never actually dealt with a situation like this. Upon completion there was still glass and dirt.   Here I am days later trying to do the job myself.   I now have cuts all over my hands and am spending hours trying to fix this myself. If they couldn't do the job they should have just told me.   They shouldn't have "guaranteed" that they could handle this.    Having failed miserably they should, in the least, give us a refund.     No supervisor was sent.   No one experienced to handle this situation was sent.   No one followed up to ensure the work was done correctly...and it wasn't. WE are disappointed and feel taken advantage of.   The party is Saturday and I'm still trying to fix the situation.