After finding my spa heater wouldn't fire up after working great for five years I decided to…read morecontact executive pool & spa via message on Yelp on Monday last week. Justin responded within minutes and after speaking briefly on the phone setup an appointment for a tech to come to my home in red bluff two days later. Trent arrived Wednesday morning ready to tackle the problem. He spent an hour patiently troubleshooting all possibilities. He was competent and thorough. He didn't mind me hovering a bit so as to learn what I could while he worked. He took the time check each different component as they kept checking out OK. He could have gave up and tried shotgunning parts I guess but didn't. Eventually, using a pressure manometer he found the incoming gas pressure was too low to initiate firing up (Even though you could smell the gas when it tried to fire up). Walking back to the side of house near the PGE gas meter we found a second shut-off valve (there is a shut-off valve at the heater) that had PARTIALLY gotten turned. Problem solved. After years of ill-feelings from my experience with pool contractors in general it was great to find Executive Pool & Spa. Promptness, knowledge, integrity, courtesy all get an A+ from me.

We have used Executive pool and spa for our weekly maintenance and they are always on time { we…read morehave dogs so have to ensure they are put up. Large aggressive German Sheppards }. Pool always looks clean and clear.

Great people knowledgeable, have supplies for Sundance Spas and are authorized to service Sundance…read moreHot Tubs.

Ask about a filter for hot tub They really helped and we…read morebought the filter and stuff for hot tub

This company seems to be closed, I went by their location and they are not there and do not return…read morephone calls. Too bad they are nice couple but now I have to drive to Chico to get my chemicals because they are not sold online

I have paid thousand for supplies to only fight algae but started coming here and cut my bill to…read more25% of what I paid at other supply stores. Great customer service and recommend them to everyone

I love my Hot Springs /Watkins spa.I purchased a Grandee 20 years ago and moved it from Sacramento…read moreto the Redding area.Recently;y the service from the Redding Hot Springs dealer has been horrible.I have made requests for service and they make an appointment and they don't call or show up......not even a phone call? I have taken time off work to be home for appointments and they have given me bogus excuses every time.

Great people to work with. Excellent service, got me in and out fast and quality work. Ask for Don!!read more

I bought my hot tub five years ago anytime I have a question they're there to help they guide you…read moreon how to fix what you think is a problem instead of charging you to come out and tell you. Vert honest

Took the plunge on a hot tub after 8 years of hym hawing over it…read more 2 of my family members recommended going through Shasta Spa's on Bechelli I had set a budget in my mind. Originally I called around different places, and almost got completely scared out of the process. On a casual phone call ( elsewhere) I was quoted $20K ,and at the end of the call $18k for another ( lower budget model ) I assumed prices had skyrocketed and perhaps we shouldn't be purchasing anything after all.- Went to SS & B and had a very good experience browsing the large showroom. The Tubs there were starting at below about 6k, and probably averaged to 12k -15k or more? I had MANY choices in my range, and almost too many to choose from. We fell in LOVE with a 'filled' floor model that came with a bunch of add ons and a 5 yr warranty. Free delivery, chemicals , at home demo , and a bunch more. Went back another 2 times to ask millions of questions and finally pulled the trigger. I could not believe it arrived one week later. It all went faster then we expected and we actually had to wait for the electrician appt to happen after delivery. After the electrician filled the tub and left, they came BACK out to show us all the ropes and get us going. All in all, I had changed my mind on the placement ( while it was still empty) ,called several times, stopped by several more, and have been So happy with everyone I've encountered. We have been so in love with the hot tub, and used them for our first drain and fill service after 3 months. The tech was on time and addressed all my new crazy questions and showed me some things I still hadn't learned about. He also was fast and great at what he does, and really likes his job. Upbeat and all nice people ! This is the way to purchase imo. The customer service has been unbeatable and invaluable, everyone there is a pro, and happy to help. Make sure you at LEAST check them out before going anywhere else.

These guys are awesome. I had Mike Hare come out to look at my pool when I moved in.... he put his…read moreroute manager, Todd on my pool. Todd has kept the pool looking clean and has been available for any questions I have had. It is a breathe of fresh air to have a local company that cares about their clients.

We have been with this company for almost 10 years. We have hand full of different pool guys with…read morethe company come out over the years and this last guy left our pool gate open. When we called to notify them, they said they left a note on our account and ensured it wouldn't happen again. A few weeks later, the pool gate was left open again and our dogs got out. Thankfully a child never wandered into our pool. I called and abruptly cancelled our service and never received a phone called from the owner or management regarding my cancellation or concern. We were clearly just another monthly bill for this company and they did not take my safety concern of leaving my pool gate open seriously. We used to recommend this company to all of our friends, however we will never do that again.

From start to finish this is pretty much seamless. However there are some hiccups. Conversations…read morethat were said to have had had not been had, plans that were altered not added to the plan , which resulted in surprise bills invoices sent to the wrong party for things that weren't ordered but necessary I.e shot crete after rain. Poor communication which was somewhat rectified but is now a farce unless you contact a supervisor directly. Don't get me wrong. My pool looks amazing. There are some things that anger me greatly about the subcontractors that were there that I've discussed with management and hopefully that's fixed. It's just some of that stuff can be tweaked and fixed before it becomes an issue And I understand they do a shit ton of pools throughout the year, but every customer should be A number one, not just the next customer. And this should carry on through service for the at least the first month of free service that's offered for a new pool. People that need recognition are Chris Russo, Jimmy Havens and his crew Jonny and Kyle, even with the bird mishap and Aaron the plumber.

I've been working with Guiton's Pools for about 4years. The last six months they've gotten nothing…read morebut downhill I was willing to overlook the billings, which just seemed to go up enough for treatment for the pool or parts, but my Pool guy I found out was arrested and they terminated him would not tell me why and I did have a way of contacting him and I did find out why and it wasn't too nice. I feel deceptive by the Pool service they sent out someone else who is brand new truly I don't believe knows what he's doing, but he thinks that he's doing the best job possible he's getting carried away with the pool poisons for a pool that has a little to know use I've asked them to stop and they don't listen. They have Christine in their office and the customer is never right no matter what you say. You're never right I always thought that when you paid your bills and made request, they would try to keep the customer happy that is not the case

Jerry just cancelled my service with no warning, no communication, no heads up. Apparently my pool…read morepump was shutting off in between services, which I had no awareness of, and I was not doing that manually. This was making it difficult to keep the pool clear, which makes sense. But I had no idea the pump was shutting off. If he had called me to ask me about this, maybe we could have realized there was a malfunction or something else. And we could have fixed it. But instead, service was cancelled with no warning. And there was multiple weeks in a row without services, prior to informing me he had stop showing up. (I was out of town for 2 weeks, when he decided to stop showing up). So by the time I got his notification that service was cancelled, it was too late. The pool had started to turn green. Really really poor communication. Now I have to pay to have someone else de-green the pool in the middle of pool season. At least now I know the pool pump is broken, and hopefully I can find someone that is willing to fix it, instead of just passive aggressively "blaming" me for turning it off during the week, when that is simply not the case.

Jerry is amazing. after dealing with several pool people including Guitons. no one could fix my…read morepool. I was told I needed parts for pump and I was also told I needed a complete new panel. after spending several hundred dollars with no answers and pool not fixed. We called Jerry. He came looked at my pool ant it was fixed within an hour. I didn't need any parts or a new panel. Best pool guy ever. Very polite, honest and knew exactly what he was doing. THANK YOU Jerry.