Could've been one of the easiest 5 stars I've ever given, but the owner decided to absolutely ruin…read morethat for himself by flying off the handle and screaming at me, treating me as if I were trying to physically attack him. Went with my partner to buy her a new helmet, as we were to ski Whiteface on New Year's Eve, the next day. The staff was kind, helpful, and even gave us what we thought to be a miraculous deal on a great helmet, due to an error in pricing (spoiler alert, this was not a miraculous deal or a great helmet). The owner was even in with his dog, we had a wonderful experience all around and they accommodated us even coming in right before close. We even ran into the owner down the street and he gave us a little something for the mountain! However, the next morning, when it came time to go to the mountain, she opens the box and this is not the same helmet as the floor model. This one won't even fit on her head! When we called, the worker (not present in the store when we were there) owned up to the mistake and said that if we wanted to return the helmet we could, or do an exchange. I stayed an extra day where we were in order to be able to swing by the store on the next day they were open (closed New Years Day). I get there with the helmet, and am informed that I cannot return any merchandise without the tags attached as per store policy - TOTALLY UNDERSTANDABLE, especially given the nature of the store - no one wants a "new" helmet that's been worn! What I do NOT understand, is why the OWNER (the only one in the store), IMMEDIATELY escalated the situation and started screaming at me, cursing me out about "what the fuck am I supposed to do about this, you owe me $30 for the helmet you got, I wasn't there for the transaction so it's not my fucking fault, I'm done with this conversation." Keep in mind, we did not want this more expensive helmet - it was the wrong helmet, and DID NOT FIT, we simply wanted a resolution where some accountability was taken. This escalates to the point where he is threatening to call the police if I don't leave, saying that I am harassing him. I am given the option to trade the helmet we received for the one she tried on in the store, which we then, of course, find out doesn't have the proper safety features that one would think you would at least CONSIDER to mention to a potential customer. This back and forth continues, with me never raising my voice but being constantly berated. After a discussion with my partner, we decide to just take the less safe but actually fitting helmet. At this point he tried to redeem himself by saying "oh since I can't sell this I'm gonna donate this to someone who needs it, like a kid or something" but I call BS. Maybe he'll just yell at the kid about how he's poor and THEN give it to him. If you don't want to be screamed at, cussed out and talked down to, I'd recommend making sure you got EXACTLY what you want from here, or as I would recommend, never coming in the first place. Props to the employees for being kind and helpful though! Maybe just make sure you tell customers that there are safety features that they should consider, or work for someone who isn't a complete head case with serious anger management issues :)

Read the reviews before you go here, I wish I had. The male owner is one of the most miserable…read morepeople I have ever met. I bought an e-mountain bike online because they didn't have any in stock and the bike had to be shipped to a dealer to be assembled, so I chose Maui North. I was emailed by the manufacturer when it came in, so I went the following morning to get a look at the bike and pick out the accessories that I was going to buy and have them put on. The man was miserable right from the very start. After the fourth rotten comment I said something and then he started yelling and the whole situation escalated. After reading the other reviews I see this is a common occurrence. Following this I went to Viking ski and bicycle shop to find an e-mountain bike for my wife. They had several in stock to chose from and encouraged us to try several out. She picked one and the whole experience was a great one

Informed and friendly staff. Bikes are in great shape and prices are reasonable. Had a great time…read morecruising the causeway.

Fantastic experience renting conventional bikes here (3 hr for $27) when visiting in mid October…read morew/o a reservation. All day rentals for conventional bikes $40/day. E-bikes, kids bikes, trailer/tagalongs available as well. Staff was very friendly and patient with making sure bikes, helmets were correct size. Very convenient they are right by the bike/walking path. Rode to the Causeway and back, which took about 2.5 hours at a leisurely to moderate pace. Causeway was pretty windy, so we didn't spend much time at the end. Bike ferry was not running, as it was mid October. Views are great! Water refill at the store. Highly recommend renting from here.

Such a great experience renting bikes at North Star Sports! Very reasonable prices for a half-day…read moreadventure. Staff was so kind and helpful with great tips and recommendations. Will be coming back next time we are in Burlington!

We visited while in town for a bike tour vacation and the salesman took time to give us an overview…read moreof e-bike options. He was very knowledgeable and attentive even though we weren't in a position to buy today. I wish we lived closer and could give them our business! If you want a trustworthy professional who will help you find the right bike for you, this is where to go!

Surly still running fine.....went for a ride in Montpelier last week, was such a pleasure. Great…read morebuild and a wonderful ride, steel is real. Thanks again!

I was passing through Waitsfield on a multi day bikepacking trip and realized that one of my spokes…read morehad broken. I pedaled to Stark and stopped in with no appointment or call-ahead. The guys at the shop were clearly very busy with other repairs but understood my situation and fixed my spoke while I waited. They were super friendly and got me back on the road in 15 minutes. Awesome service! Thank you!

Helpful, fine folks at High Peaks. Twice have used them for hikes and they are great. Nice staff…read more Great guides. Recent Pre-Christmas trek to top of Mt Jo with Brendan was a 6-person success, ages 12-59. Previous visit to Avalanche lake with another guide was spectacular. Recommend highly.

Very helpful staff. They have a variety of bike types to rent. Close to the rail trail terminus…read more A god price for an all day rental.

Excellent, fast service and super affordable prices. I won't take my bikes anywhere else!read more

I have taken my bike here many times for tunes, fixes, and parts. Staff is super friendly and I get…read moreto feel good supporting a local business. Every time I've been to White's, they have helped me find an affordable solution and I always leave happy. I would definitely recommend to friends and family.

Amazing customer service! I Very happy I stopped in on my way through! I look forward to getting…read moreback on my bike!

I was in the area and recently brought in my son's bike in for service and some upgrades. The owner…read morewent well above and beyond. I was so impressed with the service that ended up bringing up a second bike for service even though I have about six bike shops closer to me. I highly recommend this bike shop, (as well as the food in the adjacent cafe).

Excellent service, both email and pre-ride suggestions. Highly recommended. Ideal, scenic trail…read moreright off the lot. Bikes are great- the basic e-bike has wider, cruiser style seats but apparently a little less range than the performance bike. We did a full day ride on the basic e-bikes, over 20 miles each way to Hardwick and back, with a stop at 10 Railroad St on the way back. The next day, we took a half day ride to Jeffersonville and back. Recommend the Burger Barn and Smuggler's Notch Distillery there. Cabot Creamery was mid. It's just a store in a barn shaped building with no facilities. There is no dairy or cheese making, like Shelburne Farms. Good cheese, but hard to pack on a warm day. We went the extra mile to the Village Restaurant in downtown Hardwick for a very good brunch at a reasonable price.

These guys run such a great small business! It was my first experience biking on the LVRT and the…read morefirst time using an ebike. They were able to walk me through the terrain, must hit places and provide a tutorial on how to use the bike. I found it to be very affordable in comparison to other places. They also were centrally located right on the trail and provided parking while I was out. This really made my trip and I would highly recommend it to anyone visiting Vermont.