I was looking for a 2016 Tacoma Off Road with crew cab and manual transmission and started my…read moresearch on Toyota.com. I've corresponded with 5 dealerships that asked me stop by to start the process and they don't even have the truck or any intention of locating since I wasn't physically there. Toyota of Gastonia was different, Dan Matkin send me an email and asked me to text him what I was looking for. We spend about 20-30 minutes texting and he was able to locate a truck and came to an agreement on the trade-in and purchase price on the vehicle. Granted Dan give me an estimated trade-in on the assumption that I was truthful with the condition of the SUV, the price was more than fair. I called and spoke with Nick Thompson and left a deposit on Friday and was called on Monday to inform me the truck was ready for delivery on Tuesday. We stopped by and dealt with Kevin Brown because Dan wasn't available, but he had handed Kevin almost all the paperwork and there was no bait-and-switch tactical involved. I was initially a bit reluctant, but Kevin was a great guy also. I was initially sold on the 2.9% for 72 months, but the promotion ended a day before while they were transferring the truck from another dealership. I did confirm the promotion rate ended through other dealerships as well, so it wasn't their fault. The best they had was 3.9% for 72 months, but Nick Thompson was able to meet me in the middle due to my credit score and off we went to the finance manager at the sister dealership at Mazda in well under 30 minutes. We planned on transferring the plate from our existing SUV to the Tacoma, but didn't realize that that wasn't possible if my wife, who financed the SUV, wasn't on the loan also. So in the middle the singing we had to start over again to add my wife to the loan and registration for the Tacoma and spend an extra 30 minutes. Jay Kumar, Finance Manager, had another customer waiting but never appears to be frustrated and he educated us on the different service contracts but was never pushy. We left after 90 minutes after arrival to take delivery of the Tacoma. But it doesn't end there, a few days later we received a tin box with cookies which were actually pretty damn good. I also had to text Dan again to get an official odometer reading so we can cancel the existing service contract on the trade-in. He responded promptly and still provide excellent customer service, even after the deal had already been closed. Buying a car at Toyota of Gastonia was by far the easiest and fastest car purchase experience for me and I've purchased new on several brands such as Acura, BMW, Honda, Nissan, VW and now Toyota. As with anything in life, your miles may vary. It all depends on who you get on the other end of the line. Dan, Nick, Kevin and Jay are definitely assets to Toyota of Gastonia.

Total LIARS sales and service . I'll never deal with them again. They use bait and switch tactics…read more The lying NICK had ne take 2 hours out of my day for a car that wasn't even there. I'm filing a complaint with fair trade commission and BBB. This is unbelievable! Those people obviously don't need to sell cars. I wouldn't buy from them ever I can't stand liars! If I could give them a 10 star negative I would.

I did about a month of research in buying my 23' Civic EX, which is not easy in this market. I was…read moreled down the ring path many times by dealers all over the state. McKenney was the only dealership that gave me consistent numbers and stuck by them...they also had the best prices! Lamont was my salesman and he completely knocked it out of the park. Got numbers together, offered water, had the car and all paperwork ready, showed me vehicle features, introduced me to the service department staff and even made sure I made it home alright as it was storming that day! Ive purchased many cars in my time and this is my first Honda, they made sure to have me as a return customer!

I took my car for a service and a detail on Friday, when I got it back it had a crack in the…read morewindow. I know it was not there when I brought it in and they refused to make it right by saying they could not prove it happened there. I think it is a shitty way to treat a customer who has purchased two cars from their dealership. As far as I am concerned they are a bunch of irresponsible crooks.

Be more professional and tell you all the details. Don't act like the loan is a sure thing and then…read morefind out it's not, after you give them all your sensitive information.

From the owner: Close enough to Charlotte yet retaining a true hometown charm, Gastonia, North Carolina, is a great…read moreplace to work, play and buy a home. If you're in need of a debt consolidation loan, to refinance your car loan or a personal loan to take care of some home improvement concerns, the team at the Gastonia-G OneMain Financial branch will guide you through the loan process.Visit us and let us help you determine your loan options. We offer secured and unsecured personal loans. All our loans come with fixed interest rates and fixed payment schedules. Apply online, call us or visit us to get started.

Liars and thieves. Sad to because they are black owners. I have bought three cars from them. They…read morehave changed for the worst. Lie to you and make you feel important then they pull the rug from under you. Stay away from all of their locations.

We had tried a few other car dealerships and were told "due to your short length of time on the…read morejob, you're going to get a NO where every you go" I work contract, make well above average income, at Crown, they looked at me as a person, the fact that I've been doing the same job for 22 years (on contract) not the amount of time I was at this particular company on contract. Before we even set foot on the car lot, I had sent in all my documentation (Drivers Licence, Proof of income, residence etc.), Brian and John (I think that's the right name) checked my information, interviewed me for the loan and had an approval amount before even getting there. Although we chose a car we absolutely loved from the internet pictures, it happened to be about $4,000.00 more than our approval, but they worked with us, our down was only $500.00 more than for something in our approval amount, we received a much lower interest rate than expected. They deal with people from all walks of life, from those making minimum wage to those making over $150k a year...no matter what your situation, you're not brought in with a false sense of what you're approved for then sent to what I call the "Dog Pound" of ratty cars, you know up front before even going what you're approved for and are given a choice of late model, quality vehicles (in our case we were determined to get the one we fell for). Brian had the car we were interested in waiting for us when we showed up, handed us the keys for a test drive and when we returned, it was a matter of getting the car on our insurance, signing the paperwork, paying the downpayment and we were on our way!!! You will be treated with the respect and integrity you deserve, nothing hidden like 99% of the car dealers out there. Everybody was friendly, they make you feel like family, they're professional and don't pull anything over your eyes... If you're looking for a car, bottom of the barrel horrible credit or top of the chart excellant credit, you're going to get awesome treatment... I recommend this dealer (with multiple lots to pull from) 150%... If I could give them 10 Stars instead of 5... I would...

Horrible rates. They wanted me to pay nearly a 100% interest rate…read more Do NOT use this company for your loans!

They are not a lender. The moment you click "See my rates," your phone and email are bombarded with…read morecalls, texts, and emails from numerous lenders, including legitimate ones and scammers. It's utterly infuriating, especially because I was foolish enough to use my business number. I texted "STOP" to the number indicated on their website and received the message "This service is not available." I absolutely despise this company just 10 minutes after learning about them. Don't waste your time; you will regret it immediately.

This is just like the other loan agencies in the area . Nothing special and nothing personally…read moregreat

Good people and good quality service! Very easy to work with! I definitely recommend Universal…read morefinance!

If I could give this loan company 0 stars, I would. My experience with this loan company has been…read morehorrible. I find this company to be extremely deceptive. I financed a car with this company on 7/20/26 with a 6yr finance agreement. My final payment is scheduled for 7/23/26. As the final payment approached, I started receiving conflicting amounts for the final payment. The invoices often listed 2x's or 3x's the monthly payment when there is only one monthly payment made. I requested an itemized breakdown of the total costs which the company refused to send me. I contacted the attorney general's office, worked with a mediator only for the AG's office to be completely useless. The mediator assigned to my case allowed American Credit Acceptance to request extensions to submit their "response and investigate." In their response, they indicated they had sent me an itemized invoice of charges, but this was not true. To date I have not received an itemized breakdown of the charges and the company is withholding the title to my vehicle. The company even reported my account to the credit reporting bureaus stating I had missing and late payments. I have screenshots from my account on the same day my account was reported indicating my account was current and no payment was due. I have no idea how this company is allowed to stay in business. Please pay attention to all the reviews! If I did a simple search of this company before financing I never would have financed through this company and I wouldn't suggest anyone else does as well

I see all the negative reviews regarding this financing company. I never heard of them or bought…read morecar from them. They somehow got a hold of my credit card and tried to charge $1221.93. Thank God my bank blocked it as fraud. Beware of this company. I do not know how they obtained my information, I am reporting them to the BBB. I suggest you do the same. Scamer!

I called this place for a loan for my car and they wanted 18% interest even though my credit score…read morewas high and in the excellent range. Don't use this company. They will cheat you and upon doing research into this company every one that ever used them said they were crooks and loan sharks. I am so glad I dodged this bullet.