What a delightful staff they have! I went in for a my first time today to get my Covid vaccine and…read moreI felt like I had been a customer there for years! They definitely make you feel like customer service is not dead!! Highly recommend!

Had scheduled foot surgery and needed to rent or buy a knee scooter. Called to ask about insurance…read moreand was told they don't accept my insurance. So I went elsewhere. There I learned that even with a prescription, the rental cost is out of pocket. Now why did the gentleman at Lowe's not educate me that it is out of pocket, thus it doesn't matter what insurance coverage I carry?

The staff is so friendly and very helpful. My prescriptions are ready quickly and they always give…read moreme a call to let me know they are ready. I highly recommend using this pharmacy.

Blount Discount Pharmacy is the BEST pharmacy in the surrounding areas. Their prices are better…read morethan any other pharmacy, and their customer service is simply amazing. Some of the reviews on here seem a bit ridiculous in my opinion. I would pass up any Walgreens, Kroger, CVS, or Food City for Blount Discount. You cannot beat the customer service or prices!

Everyone is very nice & understanding! I save 50.00 each month now. That is 600.00 savings per…read moreyear! The pharmacy is neat and clean. I enjoy the nice staff!

This pharmacy is amazing. They do not give you the nonsense line "We're not taking any new…read morepatients", like all of the other big name pharmacies always do. They also got my prescription rerouted from the big name pharmacy that told me they would fill it, then told me "We're not taking any new patients" and they filled my prescription all in just a handful of minutes. These guys are a customer service Godsend!

I must be going to the wrong place. I have always been treated with respect and courtesy. This day…read moreand age, everything is going to automation and it is nice to talk to a person, almost all businesses are going to AI. I doubt that is going to change. I know pharmacy is a very high stress job. People can be brutal sometimes and there are a ton of regulations on pharma. I have used many pharmacies and rating them all, I would say they are about an eight out of ten average. Thanks!

CVS Hall Road, Alcoa, TN --- if you have a controlled substance requiring monthly refills, DO NOT…read moreUSE THIS LOCATION; especially if it is pain related. Mine is not pain related so it's not a HUGE deal for me to miss the first day of every month but this is not necessarily the case for other people. and should not be necessary for anyone, however they require you to wait until the 31st day for refill, THEN you will not be able to call and even speak to a human--- within the last three months, they've stopped answering phone call, so ON THE DAY YOU NEED YOUR MEDS you STILL have to leave a msg to get them filled. It's insane. Half the time they will not fill or listen to your msg. It's a total crapshoot. If you show up in the pharmacy line they will be pissed due to having to "log in" to work for the day....!! Fortunately for me mine is not for pain so I can skip a dose on the first day of each new month (or take that dose late), but this is not acceptable for many ppl so pls. keep in mind. I've used this same location, for the exact same controlled med, from the exact same Dr (even with CareMark rx "insurance"), and cannot get my script filled in time on the day after I'm flat down to zero -- (and that's a good day) In other words, miss or take late, the first dose each month because this POS place can't figure this crap out. This place is insane and should not be used. Next time I see my Dr. I'm requesting my script be sent to a new rx for the first time in over 4 years.... they're getting worse and more ridiculous by the day.

Great staff, super friendly and helpful! Sometimes they are understaffed, but the wait is never…read morereally long (5-10 minutes max). I mostly go through the drive-thru for picking up prescriptions, but I have also shopped in store. Either way, I don't mind waiting since the prices are pretty cheap. The in-store product selection was much better than I expected. They have off-brand as well as name-brand OTC meds, and they have other hygiene / personal care products if you are in a crunch. Overall, a very friendly and dependable local pharmacy! (Additionally, I recommend refilling your prescriptions online, but calling and placing an order is just as good! The staff are always helpful!)

I have used Blount Discount Pharmacy for 40 years and have never been disappointed with them. Their…read moreservice has always been great. I most always go through the drive thru and the ladies are always friendly and efficient. The wait time has been minimal. Just like all other businesses nowadays staff may be short at times but they always go about their work with a smile. I request refills through the website and it has been efficient for me. No problems. I love that they are a hometown business and would rather support BDP than larger box stores.

CVS needs to be shut down permanently. Me and my mom went to the pharmacy a couple of days ago. And…read morethey only had two pharmacy techs and one rude bald headed dude who is completely rude. Ignored me and my mom for about 30 minutes. He just kept on filling up other people's meds and just ignored us. And then after we left the drop off window. He goes over to the drop off window and starts helping other people. Rudest guy ever. He needs to be fired immediately. The pharmacy sucks. Slow people and completely clueless. CVS needs to be shut down for good. Will be changing pharmacies to a better place than CVS. Shut down CVS. Also the worst place to work for. Don't work for them. I wish I could give them no stars.

Yelp asked if CVS did it right, I answered no and then they want to know what they could do to make…read moreit better. Go out of business! Seriously! For 4 years I've dealt with CVS's blame game. From blaming my doctor to blaming me, all on things that neither of us control. The CVS system is completely broken yet, they can't admit it or do anything about it. Notifications never work correctly. Prescriptions filled incorrectly. Pharmacist should be fired due to their rude, disrespectful attitude not only to customers but to fellow employees. Pay extra for ScriptSync but the system kept messing it up and making it back out of sync. Medication packaged in a ziplock bag instead of a child safe bottle. Employees make up times and stories to make mistakes appear correct. Prepay works only when it wants to. My payment methods somehow disappear out of their system yet reappear at random times. Payment method card details update mysteriously all on their own. My contact info changes without notice. Being opted into being solicited even though I've disabled all of it, opted out of it, and even had many CVS employees disable it entirely. They incorrectly fill prescriptions which forces me to have to pay more, yet they never correct it. They blame the doctor when they fill a 90-day prescription as a 30-day and then charge me for a 90-day, and then beat me up because it was supposed to be a 90-day fill (ALL CVS's fault). Even though I was overcharged I've never received the credit (that would show proof of mistake). Prescription fill quantity doesn't match the actual refill quantity. CVS refuses to correct the issue which forced me to keep up with the refill count and contact my doctor in advance in order to have a wellness visit to obtain a new prescription. When CVS was asked about the problem and the correct quantity, I was ignored for a year, and then finally was told I had no more refills after the last fill. According to my calculations I should have had 2 fills left. This left me without medication for 2 months due to trying to get a doctor's appointment at the last minute. CVS refused to transfer prescriptions to another pharmacy forcing me to contact my doctor to have them write a new prescription for a totally different pharmacy.

One person at counter. Waited 30 minutes, 2 people behind me. Did not acknowledge me, ask for…read morehelp at counter, or anything. Kept trying to order vaccines for customer in front of me after dealing with his prescriptions.. I finally left in anger. I had other appointments. Have to go back. I will be so happy when January 1st comes and I switch to Food City!

got my birth control here for about 3/4 years, now needing a nausea medication and they seem to…read morenever have anything ready. I always had to come about 3 times for my birth control even though it was scheduled for the same time every month. now they took my papers for a needed prescription and couldn't fill it so now I'm left without medicine that's needed. Its not that hard to do your job!

Never have we been treated so badly as we were by the pharmacist Meredith on Sat 23 May. We were…read moretrying to ensure our autistic son was not being prescribed a generic drug that he has life threatening allergic reactions to and this pharmacist couldn't tell us what the difference was between the two. When we questioned her she told us to get our drugs someplace else and hung up on us. No worries we will go somewhere else and hopefully everyone that reads this and values their life!!!

Madison, in the pharmacy today, was a complete gem of a human and did her best to help me. She went…read moreabove and beyond when she knew something in the computer wasn't correct. By helping me she was helping my elderly grandmother who is unable to get out and get her medications.