The employees are much nicer now, I get a nice greeting and a have a nice day sir. Not sure what…read morehappened since my last review but I am sure looking forward to going again. Very pleased.

The staff here is so friendly and helpful. They are more than glad to answer any questions or give…read moreadvice. We don't use any other pharmacy unless we have to. I highly recommend this pharmacy over any other in the area!

I arrived at the drive-thru for my prescription at 8:00 AM this morning, when the pharmacy is…read morescheduled to open. After waiting 12 minutes with no answer at the window, call button, or phone, I parked and went inside only to find that they had just opened at 8:15. When I asked if the drive-thru opened at 8, the employee responded, "yeah, we just got here," in a very dismissive tone. I completely understand that people can run late, life happens. But good customer service is about how you communicate in those situations. A simple, "we were running a little behind this morning, I'm so sorry for the delay," would have been more than enough. Instead, I was met with rudeness, which made the experience unnecessarily frustrating, especially since I had scheduled my morning around the pharmacy's posted opening time. Because of this, I'll be moving my prescriptions elsewhere, there are plenty of other options. What happened to good customer service?

My medication was 200.00 a month at CVS and Walgreens and I just payed it until I discovered it was…read more10.00 a month at Krogers. That is quite a savings. I wont go anywhere else.

Trying to reach pharmacy during business hours. Constant busy signal. I wonder if their phone…read moresystem is down.

We've used this pharmacy several times. Service is consistently great! It's a modern version of an…read moreold mom and pop pharmacy complete with an ice cream counter and soda jerk.

Great service, helped me get a generic drug from a specific drug Manufacturer…read more Had checked with national chain drug stores and they where unable to help. Mac and the staff provided great customer service.

Never had any problems with this company; they are cordial and will go out of their way to make…read moresure your prescription is correct, even calling doctors to hurry them along when they forget to call in prescriptions. Only one complaint: no soda fountain.

This is the Kroger closest to our house so we go a decent amount. They usually have all the little…read morethings we need, but sometimes I have to wait and go back again another day if they don't have it when I went. Sometimes the produce is a little sad, but often it's good when I go back another day. The people who work there are always nice when I'm checking out and it's generally clean and bright so the ambiance is good.

The store is ok but most of the staff is rude or unfriendly. I'd say it goes back to the manager…read more Even he doesn't acknowledge you when you walk by him in the store. I don't need to have my butt kissed but a friendly nod to a customer can go a long way. I've started shopping at Sprouts and it's an entirely different experience.

I came here from Wallgreens my meds cost a third of what i was paying and the staff is great if i…read moredon't have the money to get my meds when i need them(heart meds) i can fill my script and (borrow from them) until i get paid. don't know anyone that would let me do that.Erick the owner is like my personal doctor answering any questions i have about health problems.I tell all my friends about Lees.This will be my drug store as long as i live in Tennessee......Thank you for so much.

I have been getting my prescriptions filled at Lees on the Parkway since 2005. They have always…read morebeen helpful and made me to feel welcome. Their prices have always been great until now! This month (November) was a sticker shock like no other. The cost of my (inexpensive) prescription went from $78. to $278. What is going on? They say they have a new system, so I guess the customers have to pay for it.

Looks like I'll be finding another location for future bloodwork…read more Made an appointment for 9am. In my experience, having an appointment with LabCorp at other locations has ensured that I am seen at 9am. I was not seen until 9:30am. I'm not sure if everyone else also had an appointment or not, but it felt like I was just "in line" as they took everyone seated outside the blood draw area ahead of me. This has never been my experience in the past when I've had an appointment and just seems unlikely. I tried the self check in, scan your barcode process, that they required instead of a person helping me. I tried twice and the machine kept spinning and telling me there was an earlier appointment available, which I find laughable considering they saw me half an hour after my actual appointment time. I am a hard blood draw. I always make sure the phlebotomist knows that and that there is no "good vein" or one "they" usually use. I do know that unless someone is a top notch phlebotomist, I've been told that they should use a "butterfly" needle. I went through this process with my phlebotomist, who was very nice, but it quickly became apparent I was beyond her skill set. She said rather than dig around in my arm and veins (which I've had happen a LOT in my lifetime to the point of almost tears and lots of pain), she was going to get someone else. I appreciated that very much. The person who appeared was the person who checked me in. I was kind of taken aback, but perhaps the supervisor or lead doesn't primarily do blood draws but instead gets to do the "desk job" but it seemed odd. I told her my spiel about no good veins, butterflies work best, etc. She told me that they're not supposed to use butterflies because they're hard to get. I've been told by phlebotomist in the past that the chain blood draw places don't like their people to use butterflies because they cost about one dollar. While a shortage could have been the case this time, I'm guessing it's more likely cost or a combination of the two. She also told me (which I KNEW) that the gauge of a regular needle and a butterfly is the same. I told her I knew that, which she seemed surprised that I knew....and rethought her "education" of me and said "people like to use them because they see a 'flash' when they hit the vein". I told her I knew that, too. It's not my first rodeo and I'm the one with the ballerina sized veins. If I'm a hard draw and have had my arm dug in, in the past, to the point of yelling out loud and in tears on a few occasions, and know some facts that could help make it better for both myself and the phlebotomist, I'd hope they'd take that information to help the process. Fortunately, my blood was drawn and I was out the door an hour after my appointment time. I definitely will not return here the next time I need a blood draw.

Been there dozens of times. The one on middle creek rd. Almost always a good experience. The…read moretechnician is usually very helpful and painless. Waiting in the morning can be very frustrating due to crowds but all labs are the same.

It's upstairs. Everything a Publix is supposed to be. Clean and efficient…read more The only loss of star is a standoffishness from the staff. I found everything I was looking for. Stole was spotless. Food on display had me wishing this was closer to my house. Just a feeling. There wasn't a willingness to help or engage. Happens. Would use this location again.

I am extremely disappointed with my experience ordering a wedding cake from the Publix University…read morestore. I paid for the cake on July 21 and specifically verified that it would be delivered to our wedding venue at 3:00 PM. I even had the bakery double-check the order, and I was assured 100% that everything was set. When the cake hadn't arrived by around 4:00-4:30 PM, we had to start calling to find out what had happened. We were then told that someone had supposedly called on the 18th and changed the order to an 8:00 AM pickup. That explanation made no sense, considering I didn't even finalize and pay for the order until July 21. How could someone have changed an order before it was even completed? What was even more frustrating was that if the bakery truly believed the cake was supposed to be picked up at 8:00 AM and no one arrived, why didn't anyone call the contact numbers on the order? Instead, no one reached out, and we were left scrambling with only about 30 minutes before guests arrived, wondering if our wedding cake would make it to the venue. We were even told they weren't sure if they could get it there in time. As for the cake itself, the decorations were beautiful, and I do appreciate the decorator's work. Unfortunately, the cake was noticeably lopsided, and the cake itself was dry, especially considering the price we paid. It simply was not worth the cost. Mistakes can happen, but this was a wedding--an event that can't be redone. The lack of communication, the confusion surrounding the order, and the stress this caused on such an important day were unacceptable. I sincerely hope Publix reviews its procedures so that no other couple has to experience this on their wedding day.