This cleaner was fantastic! I was only in town Thanksgiving week and needed some coats cleaned…read morebefore December. I dropped off 3 high end coats. They were cleaned and delivered by Friday. Quick, clean, and easy. The price was pretty dang good for the services I received. I was really surprised at the speed that I received my coats back especially because of he holiday. I'd also like to mention the employees I interacted with(in shop and delivery driver) were kind and professional. I'd highly recommend them if you're a resident or, like I was, passing through.

got a prompt response from Octavio C. about getting a jacket fixed asked for some pictures and what…read morekind of jacket it was to clarify gave him the pictures P.S I have very high quality cameras then he tried asking me to come in when I am able to look at jacket he refused to give me a cost estimate or even a starting cost estimate then demanded i come in to store to look at jacket after asking me to send you pictures of it so needless to say i got my jacket fixed elsewhere and cleaned and looks great when I got the sense here that they would give me very high price and then also lose my jacket in the process then give the ring around when they lost in from our conversation this shop doesn't know what they are doing and are disorganized not sure why they call themselves five star quality cleaners they ae most definitely not five star quality at all!!!!!!

We hired this company to replace roofs and install vinyl siding to our house. We were very pleased…read morewith the quality of work at the right price! They were very neat in cleaning up when they were finished. I would definitely hire them again.

We worked with Caio and his team to redo our deck in Somerville and were so pleased with the…read morecommunication and quality of the work! It is so much sturdier than the previous deck that was here when we bought the house, and we have gotten lots of compliments from neighbors already about how it turned out. Caio was very responsive any time we had a question and made sure that his crew did the job right. He also has great knowledge of code and commonly works with the city, so our inspection was a breeze. Would highly recommend!

I feel compelled to offer up an objective review after reading several below, and also being a…read moresmall business owning-family ourselves. I'll state simply - sometimes companies have growing pains at first or while transitioning in new team members and while it is regretful and no one wants to be on the receiving end, in my experience I find it hard to not be understanding when thoughtful accommodations are made to the customers to rectify any situations where people feel like a mistake has been made. I also find it easy to be understanding when the work that is being done FAR outweighs any scheduling conflicts or miscommunications, not that I have ever really dealt with that, but it sounds like others have to some degree. That being said, this culture of "the customer is always right" has, in my opinion, led to a lot of people thinking they are owed the world, and owed it for free at that, when things aren't up to their sometimes or often unrealistic expectations. I am the mother of five young children and we also have a giant, hairy dog. As you can imagine, I need all the help I can get! We've been though several cleaning companies and I think in the beginning, it is my experience that there is always a short amount of "getting to know you" time where they learn what is important to you in terms of your cleaning priorities, as well as learn to navigate the ins and outs of your home - all while balancing that knowledge with the countless other homes they're simultaneously managing. Questions SHOULD be asked, bc not everyone has the same needs. The reason we've been through several companies is that the first two shut down their businesses and the last I actually had to fire (a first for me, because even after several months, she never seemed to "learn" what it was that we wanted done and continuously mentioned that she wasn't being paid enough to do things so just stopped doing them - even though the price was set by her.) We moved on and have been EXTREMELY pleased, as have the many friends we have recommended this service to. I do think that a level of patience is necessary when hiring any new service professional, just in terms of letting them get to really understand what your exact priorities are. But this doesn't mean that I think you have to accept subpar service, and I can say unequivocally, that is not at all what I have EVER received from Kelly nor would I expect anyone else I've referred to her to receive either. I think there are those that will come home and find a missed spot on the floor (you know, those ones that disappear when the floor is wet from being freshly mopped but show back up later when it dries) and will then go off the rails about bad service but people aren't robots, and having been in the service sector before, I know that sometimes customers can be too demanding to even be worth it. This isn't the usual type of review I'd write where I just go on about how great Busy Ladies are - WHICH THEY ARE - but only because I came on to review them and happened to notice some negative feedback below and felt the need to offer my perspective on the matter, for whatever that's worth. In life, sometimes things happen beyond a professional's control and if they offer a solution but it doesn't work for you or you're too angry to accept it, it doesn't negate the fact that they DID offer a solution, and it makes me sad to think a woman trying to support herself and her family would suffer because of such a thing. I will go back to my normal review style and say that I think they do a GREAT JOB! I have a house that is a handful to clean for anyone and I'm ALWAYS left pleased and have been for 2+ YEARS NOW. I would hire them for my mom, I would recommend them to friends, and I have. I just hope people realize it is a business run by humans and humans are by nature, prone to error at times, even small errors. Luckily, I have not had to deal with any from Kelly and crew so I do sympathize with those that have however from what i see below, it seems like every time, she always tried to make it better or come up with a solution and just because that solution was declined, doesn't mean it wasn't there. If you want a clean house and you want it done by friendly, trustworthy, kind people who always arrive with a smile on their faces, and who know your children by name and say hello to each of them and take the time to let the little kids pretend to help clean or ask them a million questions without getting frustrated like some can do, then this is the kind of company you're looking for. Perfection, in any profession, is not something that can or should be expected so it pains me to think that someone who has been nothing but wonderful in my family home would be negatively reviewed for not being so. But while perfection may be a silly thing to expect, professionalism and the best job possible is not, and that is EXACTLY what you CAN and WILL get with Kelly and her crew. Keep up the great work, guys!!!

Summary: Do not recommend and will not use again. Unsatisfactory cleaning. Poor customer service…read more In a commoditized industry, such as cleaning services, where one can go anywhere, customer service is what separates one company from another and drives customer loyalty. Unfortunately, I will take my business elsewhere in the future. Background: Hired Busy Ladies to perform a move-in cleaning on a new home. Authorized up to 4 hours of cleaning and would approve addition time if required. Specifically requested that cleaning focus on the insides of cabinets and closets. After providing instructions, I left the property and returned two days later. Cleaning review: The home had been partially cleaned and there were several areas that received a cursory, and not thorough, cleaning. The cleaners missed several big items including an entire section of cabinets in the kitchen (16 to be exact), sections of shelves undusted, and completely missed the faucets in one tub. I spent an additional 2 hours cleaning to complete the job they didn't do. Customer service review: I worked with the owner, Kelly, in an effort to resolve an unsatisfactory service. Kelly offered a $60 discount on future service. I was expecting an offer to complete the work that was partially completed instead of an invitation to reuse a company that has already provided substandard service. Good: - Scheduling was over the phone and easy to coordinate. - 3 workers that I worked with were very pleasant. Bad: - Quality of cleaning - Customer service

Brian Duggan with Danvers Roofing did a fantastic job replacing my roof in Danvers! Great price,…read morepolite, professional, responsive, and cleaned up nicely when when the job was done. Finished in two days . Highly recommended.

Hired them a few years ago to remove 4' of snow off my roof . They responded fast efficiently and…read moredid a great job . I recommend them.

Jacqueline and her team are first rate cleaners. I have had other cleaners who were not as detail…read moreoriented, thorough, professional and nice. I highly recommend them and plan to hire them again.

The cleaning was great! I was very happy with the service and ready to start setting up recurring…read morecleaning appointments. Two weeks after my service, I received a text message from Marli asking for me to pay her. I thought it was a mistake as I already did pay for a cleaning service I had two weeks ago immediately after the completion of the service. I had confirmed with the 3 cleaners that day that the amount I paid was the correct amount and also gave them a generous tip on top of the price of the service. On Venmo, the cleaners liked my payment and thanked me. I adhered to what I thought was my end of the bargain. Marli proceeds to tell me that the price is per cleaner per hour which is not what was originally communicated to me on the phone. The whole conversation was very odd and confusing considering it was two weeks after the service and I thought I already paid generously based on what original price that was communicated. The rest of the conversation was unprofessional with her accusing me of things I never said, such as that I told the cleaners I was going to Venmo her directly the additional amount owed. I never said that and I was just trying to understand what the heck was going on and not feel like I was being taken advantage of or being confused with another customer. She also made a comment about her workers needing the money more than I did which I thought was completely out of line. If you use Marli's cleaning service, I highly recommend you get it in writing how much is being quoted so there in no question what's being charged and no wildly unprofessional accusations. It seems like they do work under the radar on weekends and try not to keep any paper trails of transactions. It was all very shady. It wasn't about the money as I went on to Venmo the additional amount Marli claimed I owed. What upset me was how I was treated and the accusations made. I will be setting up frequent cleanings going forward but just not with this company.

It is so refreshing to walk into a clean home at the end of a busy day. Marli's Cleaning service…read morecame recommended to me from a close friend who has used her for years. I am very pleased with the level of cleanliness and attention to detail. Marli is very responsive to text and can fit me in her schedule within a few days notice. Marli did an initial walk through of my home to get an estimate of what needed to be cleaned. She quoted me a price that was very fair and representative of my space. I have used her team multiple times and will continue to tell all my fiends how pleased I am! It takes me all day to do what her team does in an hour or two. There is no place like home-- a clean home!

Fabricio was very professional to work with. He installed windows for me originally. And did an…read moreunbelievable job then. I had a pipe burst in my home and had to repair a full bathroom and a half, an office and my fireplace and hallway. He did an unbelievable job it took three months and he was very meticulous especially his team And the people that did the tile work in the bathroom were also meticulous. I would totally recommend him. He did a very unbelievable job and did it in three months pulled a permit had his whole team plumbers, electricians tile people. Don't waste your time calling anybody else Fabricio is very professional and will work hard show up early and stay late. he also gave me the best price and was willing to work with me when there were extras he took his time and did an unbelievable job!

I hired them for a lot of interior work a few years ago. Cleib gave me a quote and started work…read more They did a great job on ceilings and did ok with some walls. But doors were done sloppy, with paint running over onto door hinges, causing rust. It was especially noticeable on the bottom hinges. Some other areas looked rough, such as the toilet paper holder, which had paint left on it. When I thought the work was done better than it was, I requested more work. He didn't give another quote.

I found WC on Thumbtack. They had the highest reviews and the best online presence. When I messaged…read more3 painters, their response was the fastest and the most professional/welcoming. They were able to come give me an estimate the next day! They gave it to me on the spot at our appointment. We thought it over and originally thought we couldn't afford it. We had another painter come out who quoted us at double the price and wasn't nearly as kind as Cleib was. We messaged them back and shared that we were so much more comfortable with WC and Caleb was kind enough to help us work out a payment plan. He made it really easy for us, he recommended paint brands to choose from, we sent him the color code for the paint we picked out at Lowe's and he made it happen by the following day. The job was estimated to be 3 days, but the guys finished in 2! They covered and cleaned up everything. The painting looks absolutely amazing. I could not be more grateful for them. They truly made our dreams come true. We live in a condo inside of a converted Catholic Church, with 25 ft ceilings making this a really tough job!