I've been A continuous client of for over thirty years with…read moremy dogs however I'm dad to say I'm absolutely absolutely disgusted and done with their customer service and lack of return phone calls.. God forbid you actually forgot your copy of your shots and ask for a duplicate.. Actually sat at fax machine awaiting while calling pleading with urgency the need my mistake.. my first time ever meeting any documentation or anything other than my actual whole health visit and I begged it wasn't until over and hour and I had to get nasty to even get the dam copy. Canceled appointments are one thing but it's getting a flat tire in route and your day of your not going to be more than ten.. hey I get that.. but you know what get this!! You lost me and I will share and let all know what had become of such a wonderful place!!!!!!

I called because they had appointment based visits compared to first come first serve. Before I…read morewent for my first visit I explained I was going out of town asked if they could neuter and board my dog until I got back. They agreed and I made the appointment. I get there went through the visit, they sold me this lifetime shot service then changed my appointment 4 times in a week. A female employee called a few days before the original appointment date to confirm the original appointment. I explained that they cancelled and moved it to another day. The girl told me I must have made a mistake because the doctor won't be in on that day. She hassled me for a few more minutes and when I started getting aggravated told me not to bother coming back because I wasn't a patient there anymore.

Dr. Brooke and Dr. Carrie provided amazing care for my dog when he suddenly became sick while…read morevisiting from out of town. My dog is very anxious and reactive during vet visits, but the staff were very kind, qualified, and understanding. I was in and out in 20 minutes! I also received a follow-up call 3 days later to check how my dog was feeling. So grateful for Lakeside vet! My dog is feeling much better!

The family dog Chelsea took a turn for the worse in the last week. Last night we decided to make…read morethe tough decision that it was time to help her in the only way we could. They called her vet who stopped doing house visits for covid. We called my vet who was really booked out and we couldn't let Chelsea suffer. I turned to yelp to help us. I can't speak highly enough of this place. Not only did they move things around once they heard her condition to fit her in, but they worked with our flight schedules so we could all be here today. It was a completely unrushed, empathetic, comforting, and kind experience. They let all 4 of us in a private basement grieving room. We were given as much time as we needed before and after her passing. It was a very peaceful experience. She was in no pain, she didn't even flinch for her iv. Thank you for treating us like family.

Amazing service during COVID. Took my dog in for a check up…read moreat 9am because he developed a limp., the vet took blood samples straight away on a hunch it could be Lyme. He was diagnosed with Lyme disease, they called in a prescription straight away and within hours, followed up with me to say the disease had not spread after the samples had being tested further. AMAZING care. This was all before 2pm!!!! Thank you.

The staff and vets care about my pets as their own. I have…read morebeen their client for over 10 years and cant say anything other then "they are wonderful". My pets, including my cat who purs in the clinic as if was home are never nervous when in the clinic. Great clinic with great people.

Dr. Frost gives excellent service, as do her technicians…read more But the new male Doctor walks in the room and I didn't even know who in the world he was. It was clear Dr. Frost was put off by my yelp review, but I don't know any other business that takes advantage of peoples emotions....because most animals are peoples children. That REQUIRES a bedside manner.

I took my fourteen-year-old Shih Tzu here when he was having trouble breathing and we were in town…read moreon vacation. I saw the retired doctor, so I think it's Dr. Carlson. They staff was wonderful and attentive. It turned out that my little old man had congestive heart failure, so the doctor gave me so medicine to relieve the congestion but was clear that he needed much more extensive testing to figure out what meds to put him on and that it wasn't a good situation. We went home early from our vacation in order to get him to our vet the next morning, and my baby made it through the seven hour road trip. And we even got a very lovely call from the vet's office asking how he was doing. Within a half hour of being home, he passed over. He was so ready, but I sure wasn't. I am so happy with the service Dunkirk provided, as everyone from the doctor to Miranda to Michele was so kind, and the price was very reasonable. I will for sure take my animals there in the future when I am in town. Thank you!

I cannot say enough good things about this wonderful veterinary office. I took my Shih Tzu dog…read morethere because he had a small cyst on his head. I had previously taken him to another vet who told me the only way to remove it was to put the dog under general anesthesia and do surgery at a cost of $400. The veterinarian here, Dr. Ventrello, was able to drain the cyst with a needle, along with plucking his ears and trimming his nails for a total cost of $56. I was very impressed as well with the way the doctor and the technician (whose name I cannot remember unfortunately) handled my dog from beginning to end. He is not the easiest pup to handle and is very wary of new people. Both of them were very loving and professional and as a result my dog was not subjected to any additional stress. While it is not guaranteed that the cyst will not come back because it was not completely removed by surgery I am very happy with the service I received and so far he is doing great! Also, the place was spotless!

Today was a sad day. My 16 1/2 year old cat, Benny, had cancer and had to be put down. The only…read moresaving grace was the absolutely wonderful and compassionate tech and doctors at Hamburg Village Vet. There was no rush, no pushing in a certain direction....just presented with the facts and then left it up to me to decide. Even afterward, no attempt to get out right away...given the opportunity to take as much as needed. The staff was caring, and, despite being down from losing Benny, the Office of Hamburg Village Vet made me comfortable and relaxed. A HUGE two thumbs up...thank you! Mark Jones

We have dual residency and are remodeling our WNY residence. Being we were going to be here 3-4…read moreweeks then returning in second week of July for the summer, I had to bring my dog. He got a UTI. Knowing his discomfort, I called around and all I could do was get in here for an emergency visit. I explained we needed a local vet as our other one is 13 hours away. Got an exam and bloodwork. Was prescribed antibiotics, great. Thought we had a new local vet. He's almost 17, the day before we are to drive 13 hours back to our primary residence, he was up all night with loose stool. Everywhere. When I called V V, and explained I will need something to help stop it for the drive I was told someone would check with the doctor. I'll post a pic of the response I got. Apparently, because I took an emergency appointment, he is not considered an "established client"! Why did I have my other vet send over his file then??? Why the bloodwork? Very confused. This wasn't my first choice of vet based on reviews, now they are my last choice based on response. I called my OOS vet and you know what? They are sending scripts in for me!! That is a place that cares about animals!! V V didn't even bother asking me to bring him in! Horrible service. My vet back home was shocked when I mentioned what happened as I apologized for calling them again to script me something long distance. V V didn't lose one customer, but 5! We have 2 sphynx, 1 tabby, and 1 calico aside from my elderly dog. Telling me to go see my primary vet a 13 hour drive away was not appropriate! I explained everything to them. If I needed another visit to become an "established client", they should have mentioned that on my visit so I could have scheduled another visit that wasn't an "ER" visit. Why did they think I had his file sent to them?? Poor, poor practice. We spend thousands each year on pets as one sphynx has a few conditions, they require ultrasounds and cardiology work ups, my dog is elderly and goes to the vet a bit. One kitten we bottle fed since 3 weeks old. I've taken in strays and even wildlife to vets. We care! V V obviously does not. I wonder if they knew the income potential that would have made them care, because the condition of my pet certainly did not. When I get back in town, I am getting him in with my first choice vet that has outstanding reviews. I will just need to pray he won't need ER care as I will not patronize V V again.

I got the sweetest cat I have ever had from the ANNA Shelter. I truly do not understand the bad…read morereviews. The magnitude of what they deal with should humble you. Just the kindest organization, no doubt overwhelmed by what they see in terms of cruelty and neglect. They don't guarantee perfect health. How could they? Consider donating instead of criticizing.

This is ridiculous how I see animals in the shelter with no cover over the heads left in the rain…read morewhen we showed up- I bought a cat that I was told was 4 years old and spayed yet 1 week in she came down with URI and vet stated I was given the wrong meds and he was surprised- ontop of this needing a shot that will now cost over $100 and mind you shes only been at our house 2 weeks- howling and acting like shes in heat- we get no sleep as this cat does not act or look 4 years old and all symptoms of in heat yet going to vet again today over the issue ! AND ANNA SHELTER NEVER ANSWERS THAT DAMN PHONE!!!! Extremely POOR customer service and I will never go back there.

I originally scheduled a 4:00 PM appointment so I could bring my pets in after work. On the day of…read morethe appointment, I received a call saying they had cancellations and could see us earlier at 11:10 AM. I rearranged my schedule and agreed to come in sooner. I arrived at 11:00 AM, checked in, and noticed three other clients in the waiting room. After waiting for quite a while, I asked for an update and was told they had gotten busy and that I would need to continue waiting. There was no estimate given and no proactive communication about the delay. After an hour without being seen, I decided to leave. Before walking out, I asked if I could have my original 4:00 PM appointment back and requested that they not call to move my appointments earlier in the future. I was then told the next available appointment would be at the end of March. After rearranging my day at their request and then waiting over an hour with no meaningful communication, being told I couldn't even keep my original time was extremely frustrating. Unfortunately, I will be taking my pets elsewhere.

Very expensive. Frequent turnover of vets. Multiple mistakes with meds and prescriptions. Office…read morestaff are very busy and take a very long time before they can assist you.

My dog had liver cancer and they didn't charge me except to diagnose her. Dr said she only had one…read moreyear to live and that's all she had. Had to put her to sleep because she couldn't get up. Thank you for being so kind to us and so knowledgeable!!! Still better than most veterinarians in my opinion. Have taken all of my cats and dogs here for the last 43 years. Have had other vets when we moved to another state and they never have come close to being as great as EAH.

I called to make my dogs yearly check up and it reminded me of how I appreciate the care my dogs…read moreget at Erie Animal Hospital. The office staff is always friendly. Today, they took the time to double check my dogs' records for past issues and concerns to make sure they weren't still bothering the dogs. Then they asked if there were any new issues or concerns I wanted noted for the upcoming appointment. I appreciate the time they took to do this. These are knowledgeable Veterinarians and a caring staff here.