Absolute worst customer service I've encountered. Every employee I encountered during my screen…read moredebacle was inept, uninformed and frankly didn't care about customer service up to the manager. So I guess it comes from the top down. -I needed two screens replaced. Dropped off and was told their screen guy would take care of it. -Went to pick up and he put the wrong latched on the screens. Why wouldn't you use the ones that came? Or marked where they attach? He was clueless when I explained I couldn't use the screens now. He then sends me across town to get new latches from Richmond Glass (just take your screens there for work FYI) they were so helpful and sympathetic to my having to deal with the idiots at Ace. -I return and the screen guy tells me I should just replace the latches myself and he can sell me the screen tool. I already paid for him to do this. I then see the parts I drove across town to get that he told me Ace doesn't carry. I ask him to replace the latches as I've paid for the job. -I provide him the measurements verbally 3 times with approximately 5 times repeat back because he admits he didn't write them down. Spoiler Alert: he mismeasures where the latches go. We have to take it back. -then after several phone calls to inquire on our screens we are told he was off and the manager couldn't have anyone else work on them because of the issues. -This hour tops job took over a week with us doing most of the legwork. Zero apologies. We've had them do screens before and it was always great. This was atrocious and I'm upset over the entire experience. Buyer beware. Go to Richmond Glass for actual customer service and expertise. Ace has gone downhill.

You cannot not find nicer people at a hardware store than those at Ace Hardware in Richmond. They…read moreare most helpful even greeting you at the door and offering assistance. I appreciate that, and the fact that they don't laugh, or they laugh with me, when I show them photos of what I need. Ace offers you the choices that best meet your needs. I love having Ace Hardware nearby.

Staff are very helpful and can work with you financially to make your dream come true .read more

Just heard an advertisement for the store. Best…read morecustomer service in the business!! Well, I'm a customer and I'm still not happy after 4 years. Sitting on a pillow in my recliner from the very 1st. day it was delivered. I did get them to come back once. Pushed some material under the recliner but didn't do anything for the FRAME I FEEL WHEN I SIT ON THE CUSHION. DUH!! NO ONE IN THE STORE IS HONESTLY ON IT. THAT WAS MY EXPERIENCE. EVEN THIS STORE DIDN'T REALLY CARE! Sad, what the stores get away with.

This place is great! if they don't have it you don't need it. I was helped to a hard to find…read moreautomotive grade bolt in only minutes. Very helpful staff. I will take all my future business here.

Top notch quality and service. They work WITH you not for you. If you're not sure about a decision,…read morethey will help you make the right one FOR YOU.

I just worked at this company for three months. The quality control person and the maintenance…read morepeople can do whatever they want, meaning they can use their phones on the floor but if a press operator or assembly person does they get scolded for it. I know they can do whatever they want because I've seen them on their phones repeatedly. The owner also walks around on his phone. My mother was put in the hospital in ICU and I was put in a group message with my sister and aunts and when I tried to respond the secretary came out telling me to get off my phone within seconds. Twice. The day my mother was getting out of the hospital ( 2 1/2 weeks later) I was responding to my sister's messages and the Quality Control person (who was on her phone with her daughter that day in front of me) tried writing me up and said if I'm "caught" again I'm terminated lol I quit on the spot. It's rules for thee but not for me at this company. It states right in the employee handbook that you have to punch out if you leave the building for lunch but the secretary and the quality control girl just leave without punching out and they do it right in front of other employees. I have never been absent in the three months that I worked at this company. I have never even been late to work when I worked for this company. There is only one other employee there that hasn't missed a day in the 90 days that I worked there.The quality girl was absent at least 5 times in the 3 month period. I was also told by other employees that she was so mean to the last quality girl that she quit. And she did it on purpose so she could have her job. WOW I am a 50 year old adult woman who knows right from wrong. If I work at a company for eight hours a day and spend five minutes of my day texting that's my business. oh well they lost a good employee in me they can't even keep employees and they're gonna hassle people about using their phone for a minute. not only that the secretary gets off of her butt and comes out and tells people to stop talking lol STOP TALKING??? I would like to add that the maintenance people and the owner congregate in the same area and talk and talk and talk lol she has even told people to turn the radio down ha ha that's not a good way to get people to stay working for you. Oh and to end my review, if you do decide to work here get ready to hear everything you don't wanna know about the quality control girls family and the kids she adopted.

Amazing selection and service! They even offer some fun classes like create Christmas ornaments, or…read morebuild your own thanksgiving center piece. Great prices and beautiful arrangements.

Absolutely the best florist around and was so helpful when placing an order for a funeral…read morearrangement! Thank you for all your help and a beautiful basket arrangement at a not so easy time! 10/10

Often I run in quickly on the weekend to buy Zingermans bread, pick up fresh eggs or grab a gourmet…read morecheese. I am not allowed in the danger zone... past the counter you will find kitchen gadgets, gifts, household items, clothing, purses, fun art and all nature of hipster deco items. It's a great store at both locations. Of course call and check that they are open. It is really a weekend place. With limited winter hours. Love to support this local business!

Every time I'm in the area, I stop by for the great card selection and candles and unique women's…read moreclothing that, really, I've only ever found in San Francisco. Billowy, stylish, comfortable. During the holidays, it's a good spot to find home and garden gifts of every price point for people who have everything AND great taste. Even the fresh and packaged foods remind me of the Bay Area. Friendly staff. New setting in the City Flats Hotel is large and charming. Surprised to discover parking in the rear. I like the steady hours. I like that the owner is often present. I like that I feel appreciated as a customer.

I have purchased three bikes from Alpine Cycles. They are friendly, knowledgeable, and always…read moreprovide good answers and excellent products. We are customers for life, thank you! James S

Starting my 5th season skiing introducing the Mrs to the slopes, the staff helped us choose…read moreequipment that best fit our skill and our person. Quick expert work and great deals; we ended up refreshing the entirety of our gear. The staff was responsive and informative going as far as including bindings and sticks for the price of the skis on top of discounted prices. Good gear, good people, good service.

To start off, the original owner Wally himself died. Wally was worth his weight in gold as a…read moremechanic that you could trust. If he said you needed something done you knew you needed it. Then the business was taken over by his daughter and did not get the same business as Wally did in the past. She lost the business and now it's under new ownership and been revamped so that it looks much better. Cant really comment on the new owner as they have only been there for a short while. However in the past Wally sent my car over to him on account of a blown intake manifold cover (stupid Ford) anyway he took half the engine apart to get to all of it and did a superb job so that's one vote for him anyway.