Our experience of lunch at Vinea was terrible. While their wine may well be very good, their food was really terrible.
1)
We ordered a Rarebit which arrived on stale, chewy, rubbery textured panini, with a little garnish on the side. The cheese was tasty, but the portion was tiny, this was the better of the two things we ordered.
2)
We also ordered a chorizo, cheese and olive panini. It arrived on the same stale, chewy, rubbery panini bread. It was half the size of the serving portions you would get anywhere else, you could basically fit it into your hand (length of hand and about 1/2 an inch thick, if that.).
When we opened it up to investigate it had one olive diced within (there was one placed on top also), 6-7 tiny, mini slivers of chorizo: I am not exaggerating when I describe them as such. The chorizo diameter was 2cm and the thickness was with no exaggeration: no more than 2mm. THIS is not what we call a chorizo panini. When even Costa Coffee's paninis appear generous in comparison (and cheaper, too). There was very little melted cheese, you couldn't really see it, but you could taste it.
Again there was some garnish at the side.
When we complained to the staff/management they didn't really care.
We told them that we would be very embarrassed to serve a sandwich/panini with so little in it, and that we were not happy.
In response we heard: "That's how we do it, we have a set amount of everything that goes in." There was an offer of making us something else, but for one we were very hungry now and also if there is a set amount of how scrawny the filling is going to be, then no matter what we would order was likely to not going to yield satisfaction. What they should have said was :
for starters: "we are really sorry."
then: "we'll just pop into the kitchen and get you a few decent slices of chorizo to add to you panini"
and: "sorry to have upset you and as a gesture of apology we'll not charge you for your drinks / or for your sandwich."
There was ABSOLUTELY NO effort on their behalf of either serving good food, of satisfying a customer, of offering an apology or even take the issue seriously.
It appeared to us that they blankly didn't care.
As I said their wine may be good, but do under no circumstances pay for food in this place. You do NOT get what you pay for.
one concession: their coffee was good. We had an Americano and a Latte.
£12.05, and no discount offered for the mostly empty and very stale panini. read more