Josh is a really nice guy and is always very pleasant on the phone, as is his phone receptionist and installers. But I've never been ignored/blown off so many times. He came in to fix problems [caused by the original installer -- seemingly on purpose, to make more $ on service calls -- based on the guy out of Ripon's own words] and did a great job coordinating it under the warranty, especially since the other, more local, original installer messed things up while on speaker phone so it was easy to see he did things wrong/different than the simple instructions given by tech support.
After the first time, parts had to be ordered, and it took months to get him back, despite me having more/new shades I wanted to hire him to install. When the 2nd service by Vinewood didn't fix the problems created by the original/other guy, a 3rd had to be scheduled. This took several months, again. I had to leave for an appointment before Josh's install crew was done [they were 30-45 minutes late], so I left and they locked up on the way out. Again, nice guys, but they didn't set it up right. After a few more calls, I FINALLY got a call answered [I blocked my caller ID, which may have been coincidence, but THREE calls over 1.5 months hadn't been returned] and I asked about finally getting my shades fixed properly.
The call back a day or 2 later wasn't from Josh, it was the receptionist relaying a message from Josh that the regional guy for Graber Shades [Chris, whose number I asked for twice but was never given, instead told he'd call me. He never did.] said there had been too many times out to my house already.
Ok. Well... had the other, original guy, who sells/installs for Graber not screwed things up [again, seemingly on purpose if you were listening to the speakerphone call, then heard him say he gets an extra $100 for each service call like it], there'd have been no problem to begin with. If the 3rd follow up appearance by Vinewood been done properly, I'd need nothing more.
But the answer was no, because there were already too many times on-site to cover the warranty work. Nevermind that the warranty work was never fixed. Never fixed because things were done wrong. Broken by the Graber guy in Ripon and done wrong on the final time by Vinewood.
They're extremely nice & polite. But find a different shade manufacturer because there are so few in the area who even work on Graber shades, plus my only 2 choices are a creepy guy who does things wrong to get extra pay for service calls, and Vinewood who will be extremely polite but ignore you. read more