I had a great experience getting my new car! Iman and David were amazing from start to…read morefinish--professional, helpful, and genuinely made the whole process easy and stress-free. I really appreciate their great customer service and would definitely recommend them to anyone looking for a new car! I'll definitely be working with them again for my next vehicle -Tevin J.

I don't usually post reviews, bc who has time for that.... But I had such a positive experience…read morepurchasing my car from Major Motors, that my time towards a review is warranted! Before coming here, I dreaded the thought of car shopping. However the honesty and friendly (almost family- like) experience here made me feel safe and secure in my decision to purchase. The price was unbeatable and the car was delivered to me clean and beautiful! My husband also purchased his work van here and has been very happy as well. Don't think twice, and ask for Zaad! His knowledge, advice, and expertise was top notch! Will definitely be purchasing future vehicles here without question

I went in to purchase a new vehicle. Mohammed was my sales advisor. He was exceptionally patient…read moreand professional. The staff gave top level service and made the car buying process easy without the hassle. I recommend this Lexus and Mohammed.

Incredibly smooth process in selling my car, Evan and Christian did great business, super…read moretransparent and fair. Would be happy to work with them again and made everything super easy

Jay in particular is very helpful and understanding with my 2020 Prius Prime. Always willing to…read moretake extra time.

My Service Advisor, Jay Aviche, was excellent. His phone…read moreetiquette was flawless. In person, Jay was a complete professional, going the extra mile for me. I am happy to recommend Toyota Santa Monica to my family, friends, and my own business customers!

Our extremely wonderful journey at Audi Santa Monica began when we were greeted by a true gentleman…read morein the person of Claude Dauman. He had us at "Good Morning"! As a small business owners, we absolutely love receiving the kind of customer service and attention to detail that we very much enjoy providing for our clients. Being of service is alive and well at Audi Santa Monica Claude is genuine and an absolute pleasure to deal with. Once our agreement was made, he and the rest of the Audi Santa Monica team, right through final clean and delivery, made this one of the best days ever! This is how you do it! Thanks Claude!!

We had a fantastic experience purchasing our first Audi from Audi Santa Monica! The sales and…read morefinance team made the process easy, enjoyable, and stress-free. A special thank you to Kyle, who went above and beyond to make sure we felt comfortable in our new little beauty. He took the time to walk me through all of the features, answer every question, and make sure I knew how everything worked before driving off the lot. We couldn't be happier with our new Audi and the outstanding customer service we received. If you're considering an Audi, I highly recommend Audi Santa Monica and their amazing team!

I am thrilled to have just leased my second Subaru Forester Wilderness from Subaru Santa Monica…read more Can I add, it's a BEAST in blue ! Returning for a second lease was an easy decision because of the exceptional experience I've had with this dealership from day one - and my 2023 Forester was my fave car ever. The entire team--both in sales and service--is warm, friendly, professional, and genuinely committed to customer satisfaction. The sales staff, including: Ron the GM, Mario the manager, Paul the finance director and Gabriel, my salesman, made the leasing process comfortable and stress-free, taking the time to answer my questions and remain patient when I conferred with ChatGPT and friends for sales advice and support. The service department has been equally outstanding. They are efficient and meticulously organized and treated me with kindness and respect. It's clear that Subaru values their customers and takes pride in providing excellent service. I love my Forester Wilderness, and I appreciate knowing that I have a dealership I can trust. Subaru Santa Monica has earned my loyalty through their consistent professionalism, integrity, and outstanding customer care. I highly recommend them to anyone looking for a vehicle and a dealership that genuinely puts its customers first.

Had an appointment today, showed up and the manager was rude and dismissive. Total waste of time…read more Thought the new ownership group was going to be different but it's more of the same.

Zach in the service/repair department is incredible. He fixed a part of my car so quickly and was…read moreextremely generous about pricing. He is fair and honest and will absolutely be my go to guy from now on. Highly suggest going to this location and asking for him if you are having any troubles with parts on your car.

Recently had a great experience with John in the service department!…read moreI brought in my Grand Cherokee for an AC issue. Turned out the condenser needed replacing. Also had my radio screen replaced due to delaminating. Fortunately my Jeep is still covered by extended warranty. My warranty dragged out the payment process and was impossible to get ahold of to figure things out. John was incredible. He communicated along the way which is literally all I ask for when my vehicle is in the shop. He went above and beyond to help get things sorted with the warranty place. The Service Department was always reachable and happy to help me out. Honestly one of the better experiences I've had with car maintenance. Thank you to John and the Service Department at Jeep SM!!

We had an amazing experience with Thayer. He wasn't pushy at all, but was super warm and…read moreknowledgeable. He knows just about anything you could ever want to know about Volvo. We were actively seeking to purchase and had been to several dealerships before visiting Thayer at Volvo in Santa Monica. We were shocked at how little the other sales reps knew about the cars we were driving. So many of the dealerships we visited seemed pretty indifferent, and it was a struggle to get basic information about features and trim levels. We got to a certain point where we were like, "isn't anyone going to try to sell us a car?" It was a completely different experience with Thayer. He is without a doubt the top rep we spoke to and he provided an unparalleled experience. Ask for him when you go. You're in good hands.

Thayer the salesperson is exceptional! Best experience OF MY LIFE with a car salesperson. Only the…read morevery highest praise! Ask for Thayer!

We had a wonderful experience leasing our new Kia, thanks in large part to Rose! She was an…read moreabsolute delight to work with!! Unlike many car-buying experiences, there was none of the uncomfortable, aggressive pressure you often encounter at a dealership. Rose was professional, patient, knowledgeable, and genuinely pleasant throughout the entire process. From the moment we walked into the dealership until we drove our new Kia off the lot, Rose was there to make sure everything went smoothly. We truly appreciated her approach and would highly recommend working with her!

Worst buying experience ever! This dealership overpromises and underdelivers. Do not buy here…read moreunless you want to be constantly misled and don't value your time! I first communicated with Elijah by email to obtain a quote for a Brand-New, fully functional EV9 Land (6-seater). He made an enticing offer on an EV9 GT-Line that included OEM all-weather cargo floor mats, which convinced my wife and me to come in expecting a quick and easy purchase. Upon arrival, however, the atmosphere immediately changed. My excitement quickly turned into anxiety. Elijah told us that the GT-Line might no longer be available because it was pending purchase. We had just experienced a classic bait-and-switch. He then said the only vehicle available was the Land model and allowed us to test-drive it. During the test drive, we noticed it was the 7-seater, not the 6-seater we had specifically negotiated for. Elijah and his team assured us that the 6-seater was still available but couldn't be test-driven because the 12-volt battery was dead. They reassured us that the battery could be replaced immediately by the service department and that the vehicle would be delivered directly to my home on Monday, just two days later and the first day the service department would be open. The deal sounded great, and the team seemed sincere and trustworthy. Based on those promises, we decided to purchase a brand-new vehicle with a dead battery. We met with Eric in finance, signed all the paperwork, and declined all additional warranties and protection packages. He also told us that copies of all the signed paperwork would be included with the vehicle upon delivery. Monday came and nothing. No one contacted us, and no one returned my calls despite my repeated requests. On Tuesday, Elijah told me the vehicle was being detailed and that Diego would deliver it before 6:00 p.m. That afternoon, Diego called to inform me that the 12-volt battery was still producing error messages and that the vehicle had to be returned to the service department. From that point until the vehicle was finally delivered on Thursday evening, I spent my time playing phone tag with the dealership. I constantly felt like an afterthought. Calls and text messages were often not returned until after 5:00 p.m., and updates were minimal. The repeated excuse was that everyone was too busy helping customers throughout the day. The next morning, while thoroughly inspecting the vehicle after delivery, I discovered that it was missing the plastic trim piece surrounding the front trunk (frunk) release lever. I immediately notified both Diego and Elijah so the missing part could be included with the delivery of the OEM all-weather cargo floor mats. When the floor mats finally arrived, the third-row mats didn't even fit because the service department had shipped the wrong set and they failed to include the missing plastic trim piece as discussed. Their solution was for me to drive back to the dealership. After days and weeks of frustration caused by poor communication, broken promises, and repeated mistakes from both the sales and service departments, the final straw came the following week. We were finally able to log into Kia Finance to make our first payment, only to discover that the loan amount included an additional $1,199. Unsure why, we thought to review the signed paperwork. It was then that we discovered none of the signed finance documents had been included with the vehicle upon delivery. Without disclosing it to us, the finance department had added a 4-in-1 Combo Warranty to our financing contract, despite the fact that we had clearly declined all additional warranties and protection plans during the signing process. Once again, do not do business with this dealership!!! My experience was filled with misleading sales tactics, poor communication, repeated service mistakes, and undisclosed finance charges. I will never return, nor will I recommend this dealership to anyone. If you value honesty, transparency, and good customer service, I strongly suggest taking your business elsewhere!

If I could give Marcus Jerry 150 million stars, I would! As a business manager, I have worked with…read morecountless sales professionals over the years, and Marcus is truly in a class of his own. From beginning to end, he was exceptional--knowledgeable, honest, patient, attentive, and incredibly responsive. He anticipated every detail, communicated clearly throughout the entire process, and made what could have been a complicated transaction feel completely effortless. There was never any pressure, only thoughtful guidance and a genuine commitment to making sure my client was taken care of. Marcus combines the highest level of professionalism with warmth, integrity, and outstanding personal service. He didn't simply lease us a car--he created an experience that exceeded every expectation. W.I. Simonson Mercedes-Benz is incredibly fortunate to have him. Marcus has earned my trust, my future business, and my absolute highest recommendation. He is, without question, the very best!

We went to W.I. Simonson after having been loyal to Fletcher Jones in Newport Beach…read more The Fleet Manager Reza Abniki and his team more than addressed our needs and kept us with Mercedes Benz. We received respectful first class treatment and negotiated an amazing deal that was not even close to the best and final offer by Fletcher Jones, despite nearly 20 years of loyalty. We have recommended all our friends and family to Reza and W.I. Simonson as a result of this exceptional experience.

Ara in sales was the best! He made it an easy relaxed no…read morepressure purchase. I purchased my new Land Rover from him and he was very knowledgeable. He had the vehicle I was interested in cleaned and prepped prior to my appointment with everything in order. Thanks Ara it was a pleasure.

Took my vehicle in for a recall on the flange of the fuel tank which required the fuel tank to be…read morelowered. The connector on the fuel tank was damaged due to the defective flange. Instead of quoting me for replacing the connector while they replaced the flange, they quoted me for the labor to lower the fuel tank in addition to the parts. Essentially attempting to get paid twice for the same labor to lower the fuel tank.