i bought windows from this company 2 yrs ago i called Darrell who own this company and left a…read moremessage that i have a window that is broken . These windows have a life time warranty he sent me a message stating he has retired but send him a picture of the problem . I did and he hasn't returned my calls even after i have called champion city windows and siding several times . My window is stuck shut and I cant get his installer Roland or even this guy to come to the house to fix my problem . Roland the installer at the time is very professional . I SAY THIS COMPANY IS NOT WHO YOU WANT TO DO ANY WORK AT YOUR HOME .

From the owner: Champion City Windows & Siding was founded in 1980 on the principal of providing you with real…read morevalue through quality products and workmanship.

Fooled twice by this business. This is actually an update…read more Michelle, the same receptionist that ignored my message pertaining to renovations as they were discussed by the in home consultant (will update with name after I find the card), messaged me asking to remove my review as I had confused the business with Window Depot USA. I had not. This, in fact, is the very dishonest and, evidently, disrespectful company that I will never approach for another window again. Thank you.

Great experience from start to finish! I have used them twice - once for a rental house, and now…read morefor my primary residence. Ron came out and measured everything, and gave me the various window options. He wasn't overselling anything, and let me make my own decision. Ron also had some really helpful information about lead paint, as we are remodeling an old house. Then, for the install, Keith helped us. He was better than we could have hoped for. He really knew his stuff. We had weird storm windows on the house before, so when he took them off there was an open section that needed to be covered. He cut the new vinyl trim on-site, and fit it all together with our totally-not-level 100 year old house. It makes a world of difference. Keith also showed us how to operate our new windows, because I had never used the tilt-in type of window before. So again, a great experience from start to finish. This is the second time I have used them, but I'm sure it won't be the last!

Bottom line up font: STAY AWAY!!!…read more My wife and I have been shopping around for someone to repair or replace our shower. ImproveIt was one of the top search results for bathroom repair/remodeling work. My wife trusts me to handle an appointment for an estimate, but they insisted that my wife and I must both be present for the appointment. No other contractor I've worked with has such a requirement. I didn't have the best feeling about them after the phone call, but I went ahead with the appointment, which they said would take 60-90 minutes. The representative they sent seemed very nice. He complimented our home, and asked questions about the smoker I have on our back porch. He inspected our shower and decided that the tile work was shoddy and would need to be completely replaced. This didn't seem totally unreasonable since the grout in the floor was crumbling. In retrospect, he would have come to the same conclusion no matter what he saw. Following the inspection, we sat down at the kitchen table for his presentation/sales pitch. He talked up the company and went over all of the awards they've received. He then talked through various options for redoing our shower. As it turns out every option is terrible except one. The one that isn't terrible is the product he's trying to sell. His product was a very sciency miracle materiel material, aka plastic. What he didn't know is that my wife and I both have advanced degrees in materials engineering, so we saw right through his B.S. There's nothing wrong with plastic, and it may be a good product, but it's hardly unique. At this point in the process, I hadn't quite figured out that he was going for the hard sell, used car salesman style. He had an affable demeanor and continued to pepper in compliments of our very ugly kitchen. He was very patient with our toddler disrupting the conversation and playing with his material samples. After we selected materials and options, he finally gave us a cost quote. The quote: $16,617!!! Over $16,000 to replace a 3'x3' shower that might not even need to be replaced! The quote was good for a year, but if we signed a contract for the work in the next 30 days, we would get about a $1,000 discount. But wait, he had a letter from the owner of the company. It was a very official looking letter, and it gave him permission to give an extra $1500 off if we signed a contract right then and there. My wife and I had not consulted any other contractors for the work, so we weren't about to sign a contract for over $13,000 on the spot without a better feel for the market. We hadn't ruled them out, but we needed more information. When we explained this to the salesman, he tried to convince us that it was a foolish waste of time to get more quotes. He said we wouldn't want to sit through yet another 3 hour (yes, he was at our house for 3 hours) presentation. He continued to push, but we held firm. As he packed up his things, my wife thanked him for his time. His response: "I just don't understand why you wouldn't sign the contract now and save $1,500, but whatever." He was suddenly quite rude. In retrospect, the sales tactics are quite clear. First he buttered us up. Then he "inspected" our shower and found that yes, indeed, it needed to be fully replaced. Then he talked up his company and product while disparaging any competitors. Then he hit us with the hard sell. I don't appreciate such tactics. I don't care how good the product is. I won't give my business to someone who treats me that way.

I have been trying to get our installation done for over a year and a half!…read moreI was sold a remodel that they tell they can't do. I am currently waiting on Shower doors. I call but no one returns my calls.

Fantastic service!! The crew is very kind, efficient, and clean up after themselves. The price was…read moregreat for our patio door install. We will for sure use them for any future work needed!!!

This past winter sitting in our living room was horrible. You could feel the air coming through the…read morepicture window. My husband and I decided we would get it replaced in the summer. We contacted Bruce and he gave us an estimate of $1027 with tax. We stopped by and paid for it on Friday. He stopped by today to take measurements and stated it wasn't shut properly. He shut the window and locked it. No more draft! He stated we didn't need a new window that this one wasn't that old. We were so embarrassed. Thank God for Bruce. He refunded our money and we know we will be contacting them in the future if any windows or doors need replaced. We cant say enough good things about this company. You wont go wrong doing business with them!

I called because you advertise on TV windows installed for $538.00 including windows. I was told oh…read morethat is for one type of window not yours! your add does not specify a certain window. so that is false advertising, I need windows that slide back and forth.

This company is fairly priced but they are incompetent! They threw out 2 of our good windows and…read morereplaced them when they weren't supposed to. They did not replace the correct windows and they have no accountability! The guy Michael who gives quotes fills out paper work wrong and proceeds to say it's okay as long as stickers are on windows. Now we are being affected by this companies negligence! The manager Michelle is rude and unwilling to work with her clients on her companies mistakes! Honestly don't know who would give this lady a management position. If you are an investor do not use this company!!! There prices are low because their competence is low!

The whole process was painless. From the sales rep to the guy that came to measure to the…read moreinstallers. I obtained quotes from 4 window companies and while the windows themselves are all pretty comparable, what set Universal apart from the rest was the customer service, price and financing options. First, the customer service was excellent. Our sales rep was very personable, straight forward, didn't waste my time, not to mention polite, professional and knowledgeable. When it came to price, Universal was about $1,000 to $2,000 cheaper than the other quotes I obtained. And what sealed the deal for me was the financing: 5 years, no interest, no money down, and no payments due for 5 months. Four words: YOU CAN'T BEAT THAT! Everywhere else either didn't have a viable option or it was up to me to get a home equity loan (which I didn't want to do. Finally, there was a miscommunication between myself and the sales rep which resulted in me getting the wrong window in one room. After speaking with the production manager, agreed to order the correct window and swap it out for no additional charge. They truly care about their customers and do everything they can to make what can be a stressful and expensive home improvement project, easy and affordable. Everyone I dealt with at Universal was exceptional. I would highly recommend them to anyone in the market for replacement windows - they'll take good care of you!

This company came out and quoted me for my 20 casement windows I have in my house. These were not…read morefancy windows or out of the ordinary windows, but the price that they quoted me after their "buy two get two windows free" deal was figured in - was $50,000. The sales pitch was four hours long. they called later that week to find out how the sales pitch went, and I told them I would like to speak to them about the astronomical quote, but they never returned my call.