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    VIO Med Spa

    4.0 (4 reviews)
    Closed Closed

    Services - VIO Med Spa

    Nonsurgical body sculpting

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    Front Door Medspa - Our lobby

    Front Door Medspa

    3.0(4 reviews)
    1.1 mi

    I will be switching over to front door as my home med spa. Marina at the checkout counter was just…read moreas sweet as my injector Lauren. This place is so professional and kind. I've been to many med spas in the past and this is the best I've ever been treated! I love this place!

    My intent was clearly stated in my update…read more This is not a "friends and family situation" I was a paying customer. I have the dates, receipts, voicemails, social media and email correspondences of my communication to your providers and office. I did not stop contacting your office, your office refused to respond to any communication from me after an initial call back with the provider and office manager. This is also evident on this website by the lack of response to my initial review and lack of timely response to my second update. This timeline is documented. As previously mentioned the provider stated my BURNS were normal (even when my initial provider at your office stated otherwise) and everything would subside even after I expressed my deep concern. She conveniently called it "possible bruising" in the voicemail. As I stated in my initial review my session with a different provider at your office was completely unremarkable, therefore I know firsthand these burns should not have occurred. There is no consensus on the gold standard treatment for skin dyschromia after severe burns have occurred. Dyschromia after burns remain a therapeutic challenge. This is not an easy fix as you have suggested. Dismissing or downplaying a patient's experience such as this one is purely shameful.

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    Rochester Laser Center - Skinceuticals Flagship location

    Rochester Laser Center

    2.9(28 reviews)
    1.2 miDowntown Rochester

    My experience with Rochester Laser Center was very disappointing. I had Botox done and was unhappy…read morewith the results. They applied 50 units, which is much more than I had ever received before, yet I did not get the expected effect. In addition, one of my eyebrows became droopy, which made me feel very sad and dissatisfied with the procedure. I returned to the clinic looking for a solution, but unfortunately, the person who assisted me gave many excuses and, to make matters worse, wanted to charge me for additional injections to correct a problem caused by the original procedure. Based on my experience, I do not recommend this clinic.

    I have been a client of Rochester Laser Center since 2023, but my most recent experience on March…read more4, 2026 was extremely disappointing. I scheduled and confirmed a Botox appointment for 5:00 PM. I have also made it clear to the staff during past visits--including as recently as November 2025--that I specifically prefer Botox because other injectable products do not work well for me and have caused adverse reactions in the past. At this appointment, I was not informed that a different product would be used. The injector proceeded with the treatment, and only after the injections were completed did I learn--when reviewing the receipt emailed to me while still at the center--that I had been charged $728 for Letybo, not Botox. I was never asked for consent to use Letybo, did not sign any treatment or product authorization forms, and did not sign a credit card receipt for the service. When I questioned the receptionist, I was told that Letybo was "the same thing," which is misleading. Botox and Letybo are different products with different formulations and dosing. After the treatment, I experienced facial pain and migraine symptoms that I have never experienced with Botox. Because of the lack of transparency and informed consent, I canceled my membership the same day and will not be returning. My concern is simple: I did not receive the service I scheduled or agreed to, and the product used was substituted without my knowledge or approval. I hope the business improves its communication and consent practices so this does not happen to other clients.

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    VIO Med Spa - medicalspa - Updated September 2026

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