Every time I needed a little repair, or there was something to discuss, JP and the Crosstown team…read morewere quick to respond, attentive, and kind. They are a great building management company!

Crosstown does a wonderful and thorough job managing their properties. I've been with them for over…read morea year now. Everyone is very helpful and friendly! Great company for property management

-10 Stars They took…read moreover managment to our building. Besides losing checks and incompetent rent balance statements. They don't do anything about noisy neighbors, banging on the ceiling, continually waking tenants up at seven in the morning or 5am everyday . There's a huge rat infestation in front of And in back of all the buildings, they manage the refused to repair the problem. My property manager is totally incompetent. It He dosen't even know how to run a building. They refused to do any repairs.

Avoid these people like the plague. If you have to deal with them, as a tenant, first call 311 and…read morehave a city inspector come to your apartment. That way everything will be on record with the city. And the inspector might find violations you never thought about. Secondly, if you speak on the phone, record the conversation so everything discussed is on record. They record the conversations too, so might as well have your own copy. If you email, CC yourself too. Don't trust Elias Polanco, and the managers for the units. The company operator is useless to help provide useful info to reach the proper people. If you must, show up in person, and record the visit. Again, for your record. These people lie, and over promise. They also try to harass tenants to move out of rent stabilized apartment by delaying repairs as long as possible.

I've lived in a building managed by Alex for the past three years, and I truly can't say enough…read morepositive things about my experience with him and the Building Equity Management team. Alex is kind, understanding, and consistently communicative. He often replies to emails within minutes! Sokol, the super, has also been wonderful to work with. He's incredibly responsive, helpful, and always quick to address anything that comes up in the building. It's rare to find a team so reliable and easy to work with in property management, and it's made my experience living here seamless and stress-free. I'm very grateful to have had such a positive experience and would highly recommend Alex and the team to anyone.

For the past seven years I've lived in an UES pre-war building managed by Building Equity…read moreManagement. It's been a fantastic experience both as a resident as well as from someone having served on the co-op board as a Director and for the past five years, Board Chair. Michael Vinocur and his team are professional, always respectful and super responsive. They have handled every situation whether routine or emergency with great skill and attitude. I highly recommend Mike and his team!

I live in a REM managed building on the UWS. My building has been managed by REM for several years…read morenow. I have found the building managers and super to be very responsive and they are quick to fix things. They have also kept the building very clean.They seem to really care about the tenants.

I've worked with a lot of property managers over the years, and I can say this team stands out!!…read moreThey're responsive, kind, and genuinely care about the people who live here. Every time I've had a question or request, it's been handled quickly and professionally -- no runaround, no attitude, just solid service. The property is always well maintained, clean, and feels safe. You can tell they take pride in their work and treat the place like they'd want to live here themselves. Special shoutout to the staff -- always friendly and helpful, whether it's a quick fix or just a smile in the hallway. Highly recommend to anyone looking for a well-managed property and a team that actually shows up for their residents!!

Reviewing a management company is a bit like evaluating a car dealership, there is a tainted…read moreindustry presumption they are all deceitful, so you are wary to believe or trust them, or rely upon the truthfulness of online commentary and referrals. So, it is important to acknowledge and appreciate exceptions of excellent service and reliability; praising individuals who show competency and pride in their job duties, along with respect, courtesy, and value in their interactions. VNYPM has proven themselves to be this anomaly, deviating from low expectations by restoring confidence and care, rather than sustaining doubt and apathy. As a shareholder for nearly 20 years, in a Pre-War Queens Co-op building, my comparative observations about the detached, duplicitous, ineffective multiple management companies, and unqualified absent Supers I have had the misfortune to witness; have been transformed by Anes with his conscientious responsive team. Especially outstanding, Amy with her diligence, kindness, and delightful sense of humor; and, Izeta with her empathy, flexibility, and trustworthiness. Anes, one of the owners, is accessible via email or phone, and has responded promptly with genuine concern and diplomacy to any urgent matter I have had, particularly health related required accommodations. Thanks to Anes employing Neoly, we finally have a professionally skilled, and dependable live-in Super, who is attentive, friendly, and hard-working. When VNYPM was hired several years ago by our newly elected board, they took over a huge mess; from financial debt and instability, to prior mismanagement negligence, a mendacious incapable Super arduous to fire, and many complicated major repair and maintenance issues. Throw in a pandemic, which created complex and combative lockdown and safety issues to navigate, and additional financial strain on the residents and building. Because of the smart guidance and leadership of VNYPM, and their recommendations and partnership to the Board, it is really remarkable we are now in the best financial shape this building has ever been in, with visible improvements of a modernized elevator, and demolition and installation of tiled stones to our expansive exterior entrance. Looking forward to seeing the interior painting started, and floor cleaning finished, which will make all the difference to re-establish its faded glory, Every building's situation and priorities are different, but they all have the same management needs for dedication, responsibility, accountability, consistency, transparency, prompt honest communication, and decisive action. Management companies are being hired for their expertise, but, let's not forget they work for us, even though they are managing us! VNYPM shows an understanding of this reciprocal relationship, and how properly servicing these demands guarantees mutual success and stability for them, and our residential buildings. VNYPM is receptive to suggestions to what they could do differently or better so they can continue to grow and learn, efficiently problem-solve, and provide the highest client satisfaction. This open readiness to listen, is a significant distinction for me. I applaud VNYPM's willingness to think outside the box, and knowing when to compromise wisely. They offer creative innovative solutions, using only limited available resources, that realize the individualized vision for each building. This makes them uniquely qualified in my estimation, as they are both frugal, and inventive. Hope my positive review provides clarity in your consideration of VNYPM to manage your property. Professor J.

I rarely leave reviews, but my experience with Venture NY Property Management has been deeply…read morefrustrating. I simply asked for clarification regarding newly imposed co-op insurance requirements and how the coverage thresholds were determined. Rather than receiving transparent answers or supporting documentation, I was repeatedly told the requirements were "non-negotiable," threatened with fines, and ultimately informed that management would "not engage further" because the conversation had become "repetitive." As a shareholder, asking reasonable questions about building policies, insurance requirements, and risk management should not be treated as an inconvenience. At no point was any actual explanation provided regarding whether these limits were based on insurer recommendations, legal counsel, lender requirements, claims history, or any formal analysis. Instead, responses felt dismissive, defensive, and unnecessarily combative. Professional property management should include transparency, accountability, and respectful communication with residents -- especially when imposing financial requirements and penalties. I hope ownership takes shareholder concerns more seriously moving forward and improves how management communicates with residents.

After viewing multiple units in Mr. Jones's portfolio and moving into our favorite, I can…read moreconfidently say he runs a tight ship, making sure both prospective and active tenant are happy with the quality and condition of their apartments. Having lived in 5 different apartments under a variety of different property managers before Mr. Jones, I can say his communication and transparency is a rarity and refreshing change in New York. The quick responsiveness to address any questions and concerns I've had has been greatly appreciated. The unit we've moved into is a true gem in Clinton Hill, with some of the best value for my rent I've come across in all my apartment hunting. If you're looking for a trustworthy landlord, while feeling confident in the apartment you'd like to move into, look no further - you've found it.

After reviewing a "blank" contact of their services, a call was scheduled. On the day of the…read morescheduled call, I was unable to reach them (kept reaching their voicemail...). After numerous attempts, I was texted, "I'll call you back as soon as I get off of the phone." That was November 1st and it is now November 3rd. Unfortunate... I am disappointed since the description of this company and their services is written so professionally, I was really hopeful they would have provided excellent service. I wish them the best of luck!

I'm NOT sure what is going on, or if they did a round of layoffs, but the team processing the rent…read morechecks are having serious delays. Everything used to be processed and cashed in about one week's time. However, I've noticed they now take almost 3 weeks to post my payment as 'received'. This can potentially cause issues because they can 'FLIP THE SCRIPT' and charge a late fee when in fact the rent check was sent in advance (weeks in advance), and nothing was late to begin with. It's an efficiency processing issue, or a staffing shortage. I have no idea which one it is, but i hope they don't label me a 'bad tenant' due to their inability to manage processing checks because they are trying to play some game, raise rent, or whatever. As stated, i have no idea what is going on and unclear if this is a result of layoffs, shortages, etc., but they need to ensure they are adequately staffed. They haven't done it to me, but there is a potential for someone to do nefarious things and charge a late fee when nothing was late to begin with. This could also be a post office issue as well because there have been things in the news about late deliveries and postal employees throwing mail, and packages away. I just wanted to share this because this has only started happening in the last 2 - 3 months. Other reviews have noted the same issue. Also, i don't appreciate GINGER L. sending me nasty messages. We all have different experiences with management companies and to accuse me of lying in my review was wildly offensive. She should have read my original review more clearly because there was clearly a reading comprehension issues. Anyone reading can clearly tell i was talking about my own personal experiences with them, and how i rated it based on the fact we rarely interact and when we do, they have been responsive. I've had bad experiences, and hope i never do again. Separately, i am not sure if they have biased treatment towards tenants based on where people live (i.e., bad neighborhoods), but i can picture that happening as well. However, i don't know so i can only say its my observations and thoughts on the subject.

Wavecrest is the worst management company in New York City. It is beyond me how they continue to…read moresecure management contracts. It is clear that something very insidious and very corrupt is going on between HPD or whatever city agency is responsible for having this management company grow so massive even with thousands of complaints from tenants all across the city.. I have never hated a Management company so much. Since they took over our building, it has gone downhill with rat infestation cockroach infestations, just absolutely horrendous . We are looking to sue this management company and get up from under them . They are wicked and I feel bad for anyone who ends up in a building that they are managing.. Wavecrest Management is the epitome of corruption occuring within New York City's subsidized and affordable housing. I am convinced that their ulterior motive is to scare everyone away, causing them to break their leases so that they can steal and accumulate stabilize housing units, and get all of these units to become market rate rental apartments , or worse, get rid of all of the original members of the communities and replace them with immigrants. Either way this company is ran by satan himself. BEWARE! Get a lawyer..

It has been nearly impossible to get a hold on anyone at their office…read more I have had luck reaching Karen, who was incredibly helpful, but unfortunately, she was unable to help me with my specific inquiry. She did,however, ensure that the appropriate person follow-up with me in a semi-timely manner. I wish she was the person I had to deal with, she is the only person I have spoken to at this office with a professional attitude.

I've been here since 2017. These people have always been good to me. Most recently there was a fire…read moreabove me. And my Property manager Jeanie has been so kind and very efficient in helping me get back to normal. For years these folks have been good to me. Even when I had balances. They worked with me and was very patient with me. For that I am truly grateful

The 3 years that i've been renting with this property, not once do they ever pick up the phone…read more I've left them voicemails as well and they never return my calls. Asking the superintendent of my building for help is pointless. I visited their office to find out they have moved. I tried calling the number on their sign at the new location and no answer. Eventually they got tired of me calling that they turned off the phone or blocked my number because all my calls went straight to voicemail, AGAIN. Poor customer service and communication.

Rats and roach infested buildings. The worst management I have ever seen. The rent is too high for…read morethe poor quality of living they provide

My grandparents lived there in the mid 60's to the early 70's when the building just opened they…read morewere upscale apartments they were not co-ops or condominium style apartments the reason why my grandfather & grandmother had been the 1st tenants in their apartment only WHICH HAD A BEAUTIFUL TERRACE FACING THE BACK OF THE BUILDING WHICH WAS OVER LOOKING THE POOL MY Grandparents lived on the 9th floor. My Grandparents got the apartment for $300.00 a month for a 2 bedroom in the 60's which was pretty high priced for those years even though my uncle did all the architecture work.... Id still love to live there again with the front of the building facing the Grand Central Parkway & the back apartments are facing the pool. I still give it a five star

We have lived in this building for over 25 years. We chose to live here because it is safe and a…read moregreat location across the street from Flushing Meadow Park and a small park where children can play. The park across the street has tennis courts and paddleball courts and a nice playground. Of course Flushing Meadow Park is a huge Park with many many amenities. One of our favorite things is to walk around the lake at sunset. Priceless! The pool is closed right now pending renovation but when it's open I think this building will once again be five stars. We love our Doormen, especially Antoine and Tony there more like our own private concierge, much more than Doormen! They go out of their way to make sure that our needs are met and have often exceeded my expectations; sometimes I think they know what I need even before I realize I need it! These hard-working men make it a pleasure to live at the Fairview. 24 hour security is visible and constantly patrolling the building and the grounds. There is a courtyard with picnic tables and chairs to relax and enjoy the evening breeze. There is also a private play ground for residence and a small basketball court also. The huge laundry room makes it almost a pleasure to do laundry it is card operated and almost all the machines work very rarely have to wait for a machine. Parking can be a challenge so you may want to purchase an apartment that has a parking space on the lease already. There is both indoor and outdoor parking that is reasonably priced. The management office has always responded to my needs and addressed issues quickly and appropriately. Although I am not a pet owner, the building is pet friendly. Management seems to understand the importance of pet ownership and pet owners are respectful of their home and surrounding property. I have no issues with noise or pet waste. The subway is about a mile away. Plenty of buses within walking distance Including express buses to Midtown and downtown Manhattan.