I had a very bad experience here. I saw Courtney Lotto on and off between 2022 and 2024. I had no…read morecomplaints at all and was making progress in recovering from a pretty traumatic childhood. I trusted Courtney. Unfortunately, when I communicated to her that I had been tested by a neuropsychologist for autism, she abruptly ended our therapeutic relationship. My issue is that she gave no explanation aside from "we're not a good fit." I could have bought such a generic answer had I only been seeing her for a few months, but after over 2 years? Clearly, something happened to cause this, and I believe it would have been useful for me to understand what that was. Without any explanation, I was left to ruminate endlessly, wondering what I had done to create such a rift. Needless to say, this rupture further traumatized me and set me back in my healing. I still get stuck wondering what happened. This is not something that should happen to already -traumatized patients in a mental health practice. This is not how therapists should interact with their patients. I'm just really, really disappointed

Won't pick up your calls when you're trying to pay a bill from a previous visit. You are give the…read moreoption to answer in text form whether you want to confirm the appointment or not, if you answer no than they still charge you anyway.

From my first call into the office, Simple Solutions Psychiatry has been everything I had hoped in…read morea psychiatric practice. They had an office that was close to my office, and set me up for my first appointment the same week I called. Kim Vu, PMHNP-BC, MS, RN, was on-time, professional, made me feel heard, and gave me treatment options that she took time explaining and allowing me to ask questions. I have seen a significant improvement in my quality of life since I have been working with her. She responds to questions I post in the patient portal, not just within the week, but within a couple hours! I will definitely be referring friends and colleagues to Kim Vu! I consider myself very lucky to have found such a great psychiatric solution in Richmond.

I have suffered with chronic major depression for over 30 years and have been treated by numerous…read moredoctors during these many years. No significant relief has been achieved with any of these doctors. I was referred to Kim just 2 months ago and within 2 appointments she has diagnosed and successfully treated my problem!!! I have not felt this good since I was a 25 years old!! Kim has changed my life and I am now enjoying all the blessings life has bestowed on me. Thank you from the bottom of my heart, Kim. And my husband thanks you too!!

Dr. Mitch and I will a long relationship, I surely hope. This doctor is the realest…read more He mainly works with you adults. I'm 63 but I feel stuck in my teens and need a gentle hand to help me through them. There's not anything more perfect than his heart. ~pennie

Dr. Sojack is an amazing doctor. He loves these kids and truly cares about them and their success…read morein life. He takes time with them, gets to know them gives you tips and is so personable. I recommend him immensely! I couldn't have found a better doctor! So worth the visit and our time!

I have been a patient here at all of the offices for many years. I have never had any issues with…read morethe doctors but the receptionists are TERRIBLE. They are so rude and make me feel extremely uncomfortable. They act annoyed even when you just walk in the building. My feelings have been hurt multiple times just by the women talking down to me and making me feel dumb. It might be time to find a new doctors office. I do not recommend this place.

The ladies who work the reception desk at this office aren't nice. I wanted to verify if they took…read moremy insurance and I was referred to the intake office. I told them that I've already been waiting for well over a month for intake to call me back and I havent heard a word from them. I asked the receptionist if she could take my insurance information and she informed me that "it wasn't her duty". I asked if there was anyone else I could speak to and was promptly transferred to her coworker. This receptionist repeated everything the previous receptionist said after I calmly told her of my frustrations. She then informed me in a mean tone of voice that there was "nothing she could do about that and she wasn't going to argue with me." REALLY? You work with troubled psychiatric patients who are being put in a tight spot by YOUR office and your THIS RUDE????

I've seen a few therapists over the past 15 years. I highly recommend this practice, mainly for the…read moresimple fact that there are quite a few therapists to select from and they all have varying areas of expertise or styles based on clients' needs. I began seeing a therapist, but it was clear that we were not a good "fit". I easily switched to a different counselor, and I'm very happy. Everyone from the counselors to the receptionists have always been kind and professional. They even send appointment reminders via text. Sometimes it's the "little things" that count. I have recommended this practice to a few friends who are in search of support. I'll continue to do so. Having good mental health support options is so very important, and this practice provides that.

They were really nice and the office was pleasant. However, I had to get a few second opinions…read morebased off of what their result to my ADHD testing was. First, like many, I had to wait 2 months for testing. This I think is relatively normal in the area, I called several offices trying to get in sooner but couldn't. However, after the testing, I was basically told my intelligence scores were too high to have ADHD. This seems...a bit ludicrous. As an adult I've spent years making up for symptoms and trying to find ways to test better. I also have a family history of ADHD and have learned tips from family members. They said my personally reported symptoms sounded like ADHD but my test scores were above average so I should work on concentration. Concentration. Thanks, I've been trying to do that for years. Went to two other offices and was diagnosed with ADHD by both, so I'm taking their opinions. Maybe since ADHD/Adderall is overdiagnosed/prescribed they're unwilling to diagnose people who can cope with their symptoms? Not sure. I can tell you now being medicated, I've never felt so peaceful or able to focus, it's been life changing. If something feels off, get a second opinion.