One of several cell phone repair/accessory shops in Crystal Mall…read more Parking is available in the Crystal parkade underneath the building. The place is pretty full of clutter, other than the customer area. Looks like someone ransacked the place. The guy there was friendly. No complaints. Got my screen protector installed in minutes. This guy is good. It only took a couple of minutes, and the installation was pretty much perfect. Not a single bubble or dust speck, and nice and centred.

Good customer service, and fair. This will be my go-to place from now on for phone issuesread more

Went in to have my iPhone 7Plus screen replaced. They were…read morevery courteous and knowledgeable about my needs. Will be returning to this store in the future for all my phone accessories as well.

Do not buy a cell phone from this store. I bought a brand…read morenew Samsung from them to replace my old iPhone. They could not make it work. They upsold me another new Samsung phone and they could not make that phone work. I asked for my money back and they said they only do exchanges. So now I'm stuck with a new cell phone that doesn't work. The place is a complete scam.

The best place in the mall for personalized gift and printing service ! the do design as you like…read moreand then make it right there in under 5 minutes.

This place sells custom frames and mugs, but they also do phone repairs…read more I needed a repair for my phone that a certain (fruit) store upstairs refused to do, so I stumbled across this booth while trying to explore alternatives. The guy (Marshall) was quite clear explaining everything. Quite the eager salesman. He whisked my phone off to the repair guy. The repair took a lot longer than the promised 1h Guess they'll say anything to get the sale first. Something to keep in mind. The repairs are actually outsourced to another booth (Mobilinq) which is maybe 50m away, outside the Walmart. See my review for that place as well. See my review of Mobilinq for repair details. I would give a higher review except they broke part of my phone (unrelated part) during the repair. I had to shell out more money to get that part replaced. I understand that accidents happen, but it's a hard pill to swallow when they charge full price for something THEY broke. The good news is the repairs have all held up. They use factory parts (I'm guessing these are the parts that fail QC at the factory), as evidenced by the (sometimes covered up) logo on the parts which I saw them install. So the parts won't be 100% as good as the official repair, but 98% is good enough to be honest, especially for the price. Most importantly, I was able to get my phone working again when the fruit store told me that I was looking at a unit replacement.

They are always on their cellphones. Always. Prices are extremely high for what it is and even on…read moreeBay with shipping it's same or less. No reason to buy in the mall. Much harder to find stuff in this store. They do screen protectors for you. But aside from that. Not much options. I didn't find the selection to be that good. And the ones that were nice were overly expensive. When they have customers in the store service is non existent they literally ignore other customers. Nothing like pop over to ask if you needed anything or let you know they are almost done doing something with the current customer and will be right with you. I find even the other cellphone accessories places to be similar level in service.

Honestly the sales clerk are pretty chill, and they always ask you what kind of products or…read moreaccessory you need. East to find something here if you have an iphone. If you have any android phones i can't say for sure if they have the accessories for it. I rate three stars because the same items you can get a lot cheaper else where. My screen protector cost me 37 dollars, but i remember Fido charging more for the same thing and it's harder to replace your screen protector with their warranty. Xskin is just more reliable. I have the iphone 13 pro and everything i need is here.

Fantastic service today from Cristiano (sp?) at Mobile Klinik in Metropolis at Metrotown. Went in…read moreto see if they could bring my old Samsung phone back to life after it up and died on me yesterday. Was hoping all it needed was a new battery. Considering it's probably 5 years old (could even be older than that) it had finally given up the ghost. So next prospect is a new phone, which I really hadn't planned on. They have some reconditioned used iPhones, which interested me, especially since they have the same one-year warranty new phones have. I wouldn't buy a used phone online or just randomly off someone, but with the warranty I figured I'd go for it and save some money. And I know where I can bring it back to if there's a problem with it. Cristiano spent a lot of time explaining to me why my Samsung couldn't be revived and what my options were in the reconditioned iPhones he had available. I felt he really paid attention to what I wanted and my need to keep the price low as possible. He never pushed me to spend more money on a newer/better option. I came away with an iPhone 12, with which I'm already familiar because there's one in the family and the owner of that one is chuffed to bits with it. He even suggested I check with my cell service provider (also in the mall) to see if they would offer me a better deal, which I thought was extremely fair and honourable of him. I have no hesitation in recommending Mobile Klinik to anyone who needs repairs or a replacement phone or accessories. Great service! I will definitely go back for any phone-related needs.

This is a kiosk by Walmart that sells phone accessories. They also do phone repairs on the spot…read more Sharp kid behind the counter who can do all these repairs on the go. I must say I was impressed. This store does the repairs as well for the U-Frame booth which is located 50m away by the atrium. I came here to do 3 repairs: 1) charging port repair 2) battery replacement 3) (cracked) screen replacement. The charging port was my initial reason for using these guys. A certain fruit company upstairs refused to do the repair so I was either looking at a booth like this one, or tossing the phone. They gave me a bit of a discount since the phone was already getting opened up. The guy from U Frame mentioned that they use factory fruit parts. I can confrm this based on what I saw when they were installing the parts. The charging port repair was brilliant. The replacement port works just like new. Very impressed. The battery replacement was also done well. No problems there. The screen was the tricky one. I know that the fingerprint sensor data is stored in the screen module instead of the motherboard. They were able to transplant the sensor into their new screen. I was impressed. Keep in mind that a certain "natural lighting" feature gets disabled when this replacement is done. The menu simply disappears. I've heard this feature can be enabled with some special hardware where they transplant the screen serial information over. Something to keep in mind. The reason I am giving 3 stars instead of 4 is that my phone earpiece stopped working after the phone was repaired and returned to me. The guy told me they checked everything, so I just paid them and left. I only realized it didn't work 20 minutes later when trying to make a call, so I had to go back and fight the holiday hordes. They had to open up the phone and replace the earpiece module which contains the front camera and proximity sensor. After the replacement was done, the front camera stopped working. Turns out there was sticker they forgot to remove. They had to open up the phone again. The part where I was choked was that they then charged me for the price of a new earpiece when they had clearly broken it during the repair. After some arguing back and forth I basically had no choice but to shell out for the part replacement. Not like I had a choice at that point when my phone was already in pieces, and obviously I needed a working phone. When everything was done, the repair had taken 2h or so longer than anticipated, and I was out an additional $45 for the replacement earpiece. For this reason, I would stick to the official repairs for as much as possible to prevent headaches like this. With that said, I am very grateful that they were able to replace the charging port.

NOT TO BE TRUSTED. I took my phone in for a screen replacement. I was told it would take a "few"…read morehours...delay after delay, not once did they call to tell me it would be delayed, I had to call each time to check. When I finally went to pick it up 2 days later, I was told my original battery was dead and they replaced it with a "new" one and they were going to charge me $15...It was a generic battery. I said hell no! My phone was less than 1 year old when my screen broke AND someone warned me of something like this so I charged up my battery some weeks before and let it drain out. I know my battery was still good. I told him there is no way my battery is dead, put my original battery back. He said yes but I had to come back another day since the technician left already. I went back the next day and the guy assured me my original battery is back in...I doubted it but other than paying someone else to open it up again to confirm, I took my phone back. Workmanship is terrible. It was not put back together well, you can tell it had been opened, it didnt close tight. I would post a picture if I could. A few days into using it, I noticed I couldn't double tap to turn screen on, swipe screenshot doesn't work, my biometrics (finger print) don't work. I went back and told the guy the issues. He told me "yeah, that's what happens when you replace a screen". I did not know that, nor was I told - lesson learned. I would NEVER recommend anyone to this place.

Here they most definitely emphasize quantity over quality. But at $9.99 a pop what do you expect…read more Good selection of cases for most brands and models. Shopkeeper sells and applies screen protectors as well. Some S9 and S9+ cases available, but for just a few bucks more I might as well consider a Spigen.

I went there a few years ago with a friend and just happened to remember roughly where it was, well…read moreI went there again today, they have a pretty decent selection of phone cases, most at 2 for $15 or 1 for $10, so its a really good deal.

I got my iPhone XR's screen repaired here, they broke my Face ID sensor and tried to pass it off…read morethat it broke when they took the screen off. To repair Face ID it would cost me another $90.00. After I complained, they did their best to replace the Face ID, it couldn't be done, they refunded me 50% of my purchase.

So friendly and efficient Fixed my phone perfectly…read moreSo grateful. Such good service.

Today Abhijeet was extremely helpful in providing tips when buying a new phone. As well, he helped…read moreI appreciate your help with finding the right case for me. He demonstrated to have outstanding customer service. I appreciate your help today Abhijeet. Juliette

I had a new battery installed in my Samsung Note 5 at the Metrotown CaseMogul store. The phone was…read morein excellent condition, but the style has a sealed battery, and needs an experienced repair person to replace the battery. The service at the Metrotown store was friendly and efficient. Unfortunately the battery started losing its ability to hold a charge after one month, and by two months the battery was bulging and not turning the phone on. I contacted Case Mogul by text, and they told me to contact the actual store. I ended up getting the battery replaced by another company, that was more conveniently located to me.