Ruined my life…read more They messed up the same surgery twice in a row leaving me in pain over five years later. The only reason I haven't sued them is because apparently they mess up so much that the law firms in the area are all too busy to take on new cases.

I was in the emergency room at Swedish Medical Center in Seattle, WA, on June 04, 2025. I was seen…read moreby a Physician Assistant (PA) in the emergency room.. I have discovered that Swedish does not handle the billing for emergency room Doctors, Physician Assistants, or Nurse Practitioners. The billing service is performed by an unrelated entity called "Seattle Emergency Physicians Services." PROBLEM: I have never received any billing statement or detailed invoice from you; please email both to me. I've already reached my out-of-pocket maximum for 2025, so I shouldn't be responsible for any medical costs related to my emergency room visit. HORRIBLE PATIENT EXPERIENCE Since I have never received any billing from your office, I do not have (1) a client number or (2) an account number when I tried to set up my profile and provide you with my medical insurance information. (See pasted copy of your website below) This is completely unacceptable. Why wasn't my personal and insurance information provided to your office by Swedish Medical? As a responsible person, I have spent countless hours trying to ensure all my medical bills are paid. Swedish Medical provided me with different phone numbers for "Seattle Emergency Physicians Services." I kept calling and was on hold for over an hour each time. I spent three hours at various Swedish Medical facilities (Broadway and Cherry Hill locations), but no one there could help me. I was told again to contact your office. Now, I am on the phone, waiting once more for someone to answer. Swedish Medical and Seattle Emergency Physicians Services should be ashamed! How could a disabled or elderly person navigate this extremely fragmented and poor-quality billing service?

This was the worst hospital experience ever. After a dirtbike crash that fracture my tibia &…read morefibula, and cracked a few ribs that I busted last summer, my pain was the worst I've ever experienced. It hurts to breathe, it hurts to move, it hurts to not move. They asked what my pain level was, I replied at least a 9 out of 10. They gave me tylenol & lidocaine patches that weren't even applied to the affected area. I was left sitting on the edge of the bed with my broken leg just hanging down for hours. No offer from anyone to get help to lay down. Over the course of 5 hours, I was checked on twice. It was about 80° in my room, and I mentioned this to a nurse. "Oh yeah, it is really hot in here." She looked at the thermostat and left. The x-ray techs were pushy, rude, and shoved me around causing so much pain I nearly passed out. After 3 hours or more, I was finally given some actual pain medication, but had to request it while wincing in pain. I would strongly suggest going to any other emergency room if at all possible. One other thing, when my door was cracked open for a short period, I heard many conversations between patients and staff that should have taken place in private. I now know "Maria's" full history of bowel movements, or lack thereof. I know all about "Carl's" recent stroke and shoulder injury. Incredibly unprofessional.

I went to Swedish ER tonight after nearly cutting off the end of my third finger. Everyone was…read moresuper efficient, calm, kind, professional and knowledgeable. After a quick X-ray and a saline rinse they wrapped my finger up, fitted me with a sporty finger splint and sent mw on my way. Five stars. Will definitely visit again when I slice upon my hnd in the kitchen.

Oncology CAR-T patient in ER FOR 18 HOURS? Front desk and…read moreSecurity at night was AMAZING. THEY get the one star. The morning staff? WAS A DISASTER. Not only were they unhelpful, they were flippant and rude. ANY other business would have them fired for their unprofessional and inappropriate treament of patients and caregivers. Shame on the management for allowing different rules for different shifts and such unprofessional employees. VERY POOR MANAGEMENT. WE DID NOT EXPERIENCE WHATEVER UW HOSPITAL DID TO BE "No 1" - must have been no body else to choose.

we had a terrible experience here. cold, unhelpful receptionist. no empathy. no feeling. Will never…read morego again.

This is after an Emergency room visit with an extremely unqualified staff who seems to be lacking…read morebasic patient care training. Let's start by myself being questioned why we were at "this" ER, instead of an ER that we prior visited earlier in the day... well this ER was closer to our home, we needed immediate medical attention, it was getting late and the first discharge paperwork stated to return to ER immediately if having problems.... Overall Why does it matter?... I'm in the middle of trying to get care for my wife who has extremely complex and acute conditions and we were disrespected at every step of our visit. I took us to what a thought was a professional medical facility with professionally trained medical staff that respected patients and took their jobs seriously. We were viewed as drug-seeking from what I can tell, as that could be the only explanation for the treatment we have received, and that is just unacceptable. The team did not listen to me, the caregiver of the patient, and against my direction made numerous mistakes that led to further patient harm and distress. Starting with in the waiting room, my wife had to be assisted to a recovery position on the floor so she did not fall out of her wheelchair due to active seizures - staff approached us and said we could not be on the floor and she had to get up. At this time my wife was in the middle of seizures, unable to communicate, understand, or control her own body. I had to argue for them to even listen and they left, clearly frustrated - but not offering any help. Later the same nurse came out saying they had a bed - my wife was still on the floor and unable to utilize her strength to move herself. The care staff then asked, "what do you want us to do?" I thought that hospital staff are trained to help patients off the floor from falls and etc, so I literally said, "are you not trained to help a patient off the floor?". After they finally sent out staff to assist me in picking my wife up to get her to the room, they literally asked me to open their medical cabinet to grab IV and blood draw equipment - I am not a medical staff at UW - that is totally unacceptable - again! What procedures are in place to ensure these numerous mistakes are not made over and over? It is a harm to patients, patient families, and the community. It's crazy how those most vulnerable and dependent upon intensive medical care, are treated the worst by the medical staff they rely upon. One of the first things I said is to not use her left arm due to the series of conditions that will make it difficult, if not impossible to get a line. Well you can clearly see they did not listen and blew her vein out. We followed up with our primary doctor at UW who was horrified at the care we received. Let's just end with although this is the closest ED to our home we will take the risk and drive to the next one. We have reached out to patient relations numerous times with no response. It seems that they are more concerned about google reviews here than good patient practices and may finally get back to us here?????????

Just returned from horrid experience at Ballard Swedish ER. Went in for an ingrown toenail at noon…read morefully expecting a long wait. Explained my need clearly. Haunted looking young man took my info and said sit. At 3;00 (not bad) was called in. Dr Peter Pan quickly informed me that he couldn't treat my toe because of time constraints. They should've said something from the moment l went in. Adding insult to injury another A..hole Dr tried to make a joke out of it. I am done with them.

I came in with a broken knee and a ton of anxiety about it. Everyone there was patient, kind,…read moreprofessional, highly skilled, and handled me with sensitivity and care. I am thankful that we have access to such a great group and great hospital.

Heartfelt Thank You to the Emergency Room Team June 11, 2026 - afternoon/evening shift: I am…read morewriting to express my deepest gratitude for the exceptional care I received in your Emergency Department yesterday evening after breaking my ankle. During a very painful and stressful time, I am always astounded by the patience, kindness, and professionalism of the ED staff. I wanted to ensure that each and every individual who assisted me is recognized for their utmost dedication. Please pass along my sincere thanks to: * Front Desk Admission: Shannon and Jen - for their warm and efficient check-in. * Nursing Staff: Mike, Melissa, Baonie, Emily for their incredible compassion and pain management. * Physician Assistant: - Tyler James Ogden for explaining my diagnosis so clearly and follow up for Ortho Surgeon * Radiologist/X-Ray Tech: Tammy- for being so gentle during a painful procedure. * Transport Assistant: Aman- for getting me safely and kindly where I needed to go. You have a phenomenal team, and University of Washington always represents the absolute best of the medical profession. Thank you for everything you do. Sincerely, Candace G.

My husband was admitted to the Montlake ICU on the 6th floor on May 1st, and I want to express my…read moredeepest gratitude to the incredible staff who made his stay more comfortable during such a difficult time. Anthony, Lizzie, Eliana, Molly, and Abigail (PSS at the front desk) -- thank you for your kindness, attentiveness, and for always taking the time to explain everything so clearly to both of us. Your compassion and knowledge truly made a difference, and I'm so grateful for each of you. To the team on Cascade Tower, 6th floor -- Kait, Ian, Ashley, and Assa -- thank you for being so attentive and caring while we were on your unit. A special thank you as well to the charge nurse/supervisor who helped move us to another room to better accommodate our needs. That meant more than you know. Every one of you is doing amazing work, and it does not go unnoticed. I am beyond thankful. Aguilar Family

I have been a patient of Virginia Mason for over a decade. They really do offer the best care. But…read morerecently they forced a change in the patient portal going from the tried and true My Virginia Mason Portal to the somewhat archaic hard to use portal called Common Spirt. I find the providers no longer respond within a reasonable fashion sometimes taking a week. Not all providers can be messaged which mean messaging someone else to pass along the message. And only after complaining does anyone respond.

Once one of the finest medical institutions of our region and the United States, Virginia Mason…read moreMedical Center under its recently new ownership is now run by MBAs and accountants and is broken. Even multiple current doctors have confirmed this. Example: My wife and I have been patients at Virginia Mason for 37 years. Just recently my wife's primary care provider pulled back from full-time work. Because she wasn't completely off the payroll, according to the MBAs and accountants, she was not offered an MD, PA, or ARNP as a replacement...only the choice of 1 of 4 residents. We will, with sadness, both be leaving. VIRGINIA MASON IS BROKEN. STAY AWAY!

I injured my knee - I had an MRI scheduled - the day before I try to do the e- check in and it's…read morerequiring a $400 payment I don't have $400 - I pay $700 a month for health insurance and I have social security- I've been raked over the coals here before- so I called to cancel - when I told them why I was canceling - I was admonished because me cancelling was screwing up their schedule - They cancelled the appointment- then they had the nerve to call me back so they could rub it in. I applied for help but was told I did not qualify because I didn't enclose tax returns I don't make enough money to file taxes - my only income is social security and a small pension that covers about 60% of my private health insurance - apparently that disqualifies me from getting any kind of help So yeah - thanks for nothing Swedish

Just had an anesthesia MRI a week ago, they did a fantastic job, they had me under very fast, the…read moreaftercare was extremely good. It's not the closest to me but I will gladly go to them moving forward for all anesthesia testing. The office staff was great, they took care or kept an eye on my father for me as well. My only complaint is the discharge was not what I'm used to, it worked out in the end but in a normal situation this would've lowered my score by a star, for me it was great but if it was a loved one it would not have been.

Overlake NEVER disappoints... came here with hubby for same day procedure, front office staff was…read morevery helpful, check in was nice enough to walk us to a completely different part of the hospital than where her desk was. Our nurse and the patient care technician were absolutely amazing, extremely helpful and very knowledgeable. We weren't rushed , we were thoroughly impressed with every single step of the process and post procedure instructions. Highly recommend...

Everyone is bitchy here…read more From the check in person to the nurses at the SPU 3rd floor. It is free to be nice.