I was told what to expect through the whole process. It was not long and Dr. Whitten was very…read moreknowledgeable and took time to answer questions. They even set me up with a follow-up eye doctor

I have had Lasik done here, and they are friendly easy and very good. I was surprised how quick the…read morewhole process is. And my vision is really great after Im about two weeks after and everything is good.

This has more to do with the optical business that is connected. They are unprofessional. I ordered…read moremy glass June 27th and here it is July 13 th not even ready. They say 7 to 10 business days. So subtract 2 days Monday and Tuesday for the Fourth of July and still they are not ready. I called and asked for my money back or a discount and received nothing I am going to take my. Business else where. After my bad experience I finally went back. I had an emergency my glasses were basically destroyed. I went to a number of places and they were scared to even try. I believe his name is jimmy, he did it in less then 5 . Thank you so much....

I went to Virginia Eye Institute on Aug. 19 because of irritation from a stye. During my initial…read morevisit, Dr. Jason Chiappetta told me he did not want to prescribe any ointment until I was evaluated by a surgeon in the same office. I was referred to Dr. Bearden and was specifically told to bring a driver to that appointment. I saw Dr. Bearden on August 26, approximately 45 minutes after my scheduled 3:50 p.m. appointment time. After the evaluation, Dr. Bearden essentially told me the same thing I had already been told during my previous visit. The only difference was that he prescribed an ointment to be applied three times a day and asked me to return in three weeks to see how it looked. What is especially frustrating is that I was charged another copay and my insurance was billed for what felt like essentially the same evaluation and information I had already received about a week earlier. I do not feel that the second visit provided enough additional care to justify another office charge. Based on this experience, I am extremely dissatisfied with Virginia Eye Institute. I would not recommend this practice based on how my appointment was handled and the way I feel my insurance was billed. If I could give less than one star, I would.

Eye care. The office is spotless. The team is friendly, thorough, and highly competent.read more

My 17 year old had an eye procedure with Dr Monroe today. This practice is full of wonderful people…read morewith top notch customer service! Everyone from the door to the surgery room is so pleasant. I wish they were specialist so we could experience this every eye appointment. Today her procedure went well. Fast and informative. I stayed in the room during for support as she is 16 and they let her know what to expect in a detailed way she could understand but also kept her informed in the room. Overall I would go to them for anything with my eyes or my children. Highly suggest you looking them up for a specialist.

I am an older, retired man and just felt that I looked older that I felt. I had bags under my eyes…read moreand loose skin from ageing. I consulted with several plastic surgeons about having a lower eyelid blepharoplasty. I chose Dr Langelier because of her knowledge, professionalism and empathy. The surgery went very well and I am so very happy with the results. She is an extremely talented surgeon, I feel that she is the best of the best. I am so very happy that I chose her to perform my surgery.

After going back and forth to an ophthalmologist at their Reynolds location, I was finally sent…read morehere. Dr. Langelier was great. Based upon my file and what she saw, she was able to tell me immediately what needed to be done. Her bedside manner is great. She explained everything to me prior to her examining me. She drew photos showing me exactly where my issue was occurring. I was pleased with her services and highly recommend her. I just wish they had told me to come here three visits ago.

I went here on recommendations from reviewers. When I got there no one was in the office. I tapped…read moreon the plexiglass and they got angry at me for doing that. Dr. Pradham was nice but she said my problem was mites in my eyelashes. Sold me a little can of foam for $16 which didn't help me a bit. Took the prescription for my glasses to Costco and they were terrible. I went to another eye doctor and they got the correct prescription and now I see fine. So now I get emails from her selling her books. The a couple of weeks ago I got an email saying I owe them $100 for missing an appointment. I had canceled that appointment when I found out the prescription was wrong. I never received a reminder email or phone call so I called and they reluctantly said I would not have to pay.

The office was most responsive to my need for an appointment and got me in quickly. Dr. Pradhan was…read moreprofessional and listened to me. I felt heard and understood. Highly recommended.

Dr. Fripps is great! I found her practice last year in searching reviews of course, and even better…read morethat it was close by and convenient. It's always very easy to schedule appointments and you can literally take a visit on a lunch break, as she is efficient and honors appointment times. So much respect for doctors and practices that try their best to stay on time and respect your time as well. All of the staff are friendly, they do a great job explaining what to expect, and it's no frills billing that you pay during your appointment time. Aside from my routine eye exams, Dr. Fripps has excellent chair side manner and holds space for you to address any questions or concerns you may have with your eyes. Then not only does she make recommendations, but also tries to give 2-3 recommendations in varying price points and locations (online vs retail) for whatever budget you may be hoping to stay within. This is one of those places you almost wish you visit more than once a year or so, but it's a welcoming practice and she remembers little details about you even though visits are infrequent. Highly recommend!

Dr. Mia Fripps is committed to outstanding customer care, ensuring thorough exams and asking…read moreinsightful questions. She takes the time to discuss your overall health and how your habits impact your eyes. During my visit, she emphasized the importance of staying hydrated and suggested allergy eye drops, which have significantly improved my eye comfort--I no longer experience the tiredness or dryness I used to. The entire staff at her office is equally attentive. Overall, it was a very positive experience, and I highly recommend her practice!

I was in a severe car accident in July 2020. I suffered from a concussion, mild TBI, vision…read moredisturbances amongst other injuries. Before being referred to Dr. Theis I had been in concussion therapy with Sheltering Arms but plateaued. After starting therapy in October 2020 with Dr. Theis and vigorously doing the exercises she gave me every day, I started to see slight improvements each week. She is compassionate, knowledgeable, patient, positive, reassuring, helpful and most of all trustworthy. She brought a sense of calmness to me in a very chaotic and unknown time in my life. She spoke to me in layman's terms and explained anything I didn't quite understand in detail. Hands down, if you need a Neuro-op, CALL HER OFFICE. If I could give her 10 stars I would! Here we are 6 months later and we said our good byes as I am released from her care which is something I never felt would happen when I first started!

I see Dr. Brooks in the Innsbrook office and he is a great physician. He is patient with my…read morequestions and very thorough in his eye exams. He has performed cataract surgery on both of my eyes and one of my husband's eyes. All surgeries went well and his calm demeanor helped calm my nerves prior to the procedure. The optical department is great with a good array of frames to choose from. They stand behind their work; when I felt one of the lenses in my glasses did not seem right, I was scheduled for another eye exam and the lens was reordered to the new prescription with no hassle and no charge. That is A+ customer service in my book.

I saw Dr. Brooks for a eye appointment and he was amazing. He was kind, patient and thoroughly…read moreexplained everything to me. I have high anxiety and he was very nervous about the procedure and he allowed me the time to process all the information and then communicated with me through out the process. I am grateful for his expertise and understanding. I highly recommend him to anyone who is looking for a compassionate eye doctor. I will gladly travel almost two hours for an appointment to be seen by him. Also, I have read all of the reviews about the office staff not being the best but I did not experience this. The staff is courteous, respectful, and helpful.

Horrible place. Very very bad work culture. If they perform anything on you and you don't like it…read more They will outcast you and pretend you are the problem. They don't go over risk and complications and get you to sign things blindly. Very money hungry. Don't go to this place super nasty people inside and out. No accountability.

Wife went here for beast aumintation 1st time wife was not happy the dr aboutano said she was fix…read morethem but we had to pay for surgery center again 2nd surgery still bad highly do not recommend ! Had to go else where for results !