Since my friend Xavier reviewed Peloton, I thought it was time for me to do so as well! I love my…read morePeloton, which is odd, since I loathe exercise in all its tourtureish forms. But in Peloton, I have found something that works for me: 1) The privacy of my own home keeps me from feeling embarrassed about my fitness level or ability to keep up. 2) The convenience of the bike being in my own home eliminates my favorite, lifelong excuse for not working out, the convenience factor. 3) The leaderboard gives me an element of competition without the judgy onlookers I always felt I was subject to (real or perceived) at cycle gyms or spin classes. 4) Once I'm on the bike, I have no intention of not finishing, and while I'm there, I might as well add 10 minute arms class and a good stretch. 5) Instructors like Tunde really make the bike for me. I literally miss her voice in my head if I go to long between rides. I need her encouraging "C'mons" to keep me going. I'm taking off one star for something that makes me insane about Peloton. The freaking branding could not be worse. Do you know who Peloton appeals to the very most? The XL crew. The crew that has never felt comfortable going to the gym or changing in a locker room. But will you ever see a single person who is bigger than an XS in their advertisements? Never. They've gotten so much shit for their goofy ass ads set in glass box houses overlooking rainforests and high rise apartments with the Peloton looking out over sweeping views of the city. The pandemic would have been the perfect time to showcase all the lo-fi, no-frills, no nonsense people and places of Peloton. But instead, we just keep getting the glistening fitness models who have never gone a day without their green juice. Why not show the world that Peloton is for everyone? They'd probably change a lot more lives.

I expected significantly better service from Peloton. My Tread screen stopped working, and over the…read morecourse of trying to resolve the issue, I contacted Peloton approximately 8-10 times. Unfortunately, the third-party company Peloton uses for service was one of the worst experiences I've ever had, both based on my experience and the reviews I later read online. It's honestly shocking that Peloton partners with a company like this. The first appointment was scheduled, and I took a day off work expecting the issue to be resolved. The technician never showed up -- no call, text, or email. I had to call Peloton myself only to be told the technician had called out sick. I rescheduled for the following week and took another day off work. The second appointment resulted in another no-show. Again, no communication whatsoever. After contacting Peloton yet again, I was informed the technician could not make it due to traffic. By the third appointment, my frustration was already through the roof. The technician finally arrived, but showed up wearing sweats and slippers, which was extremely unprofessional and not at all what I would expect representing a premium brand like Peloton. I had clearly requested during all three appointments that the technician call 30 minutes before arrival. Instead, I received no notice until he was already outside my home. Because of the repeated delays and time off work, I had no choice but to work from home that day and was in the middle of a meeting when he repeatedly called me back-to-back until I answered. I could see him outside through my cameras, but I was expecting the agreed-upon 30-minute notice. He ultimately waited only about five minutes. When I addressed the lack of communication, the technician attempted to blame his assistant for not calling me. I explained that ensuring proper communication with customers is ultimately the technician's responsibility. At that point, he diagnosed the issue and informed me a replacement part would need to be ordered, requiring yet another appointment. To make matters worse, when I contacted Peloton to order the part, I was initially told I would need to pay approximately $120 out of pocket despite the repeated scheduling failures and poor service experience. During that call, the representative actually hung up on me. I had to call back again, and while the final representative was at least more helpful, I still ended up paying for the part simply to move the process forward. Once the part arrived, I refused to have the outsourced service company return to my home. Thankfully, my husband was able to replace the part himself and get the machine working properly. Overall, this was an incredibly disappointing experience from a company that markets itself as premium. Between the repeated no-shows, lack of communication, unprofessional service, and poor customer support, Peloton completely failed to deliver acceptable customer service. Based on this experience, I would not recommend Peloton to others.

Trying a new workout studio I came in for a class. I was hoping they offered something at 7:30 or…read more8am so I'd be done early enough to have the rest of my morning. With the first class ending around 10:15am, by the time you head out it's almost lunch time. I think the earliest weekday class may be 7am, which can be a challenge if you have to be at work early. Check in is easy and staff are friendly. It gets very crowded fast trying to find a spot to sit and change shoes or get to a locker. Even worse when the next class shows up and you are trying to exit the studio and change shoes. There two single restrooms and a tight fit by the mirror once you step outside of a restroom. They offer hair ties, spray deodorant, Malin & Goetz lotion, ear plugs... fairly standard. There are no showers, but they noted I could shower downstairs at Pure Barre because they share. An employee helped set up my bike before class started. The studio felt like most crowded cycle studios in NYC. The air circulation wasn't the best and I noticed they kept opening the door every so often. A little distracting when the studio is dark but you periodically get the bright lights from the doors opening. Music wasn't really my favorite. Overall friendly staff, but I didn't leave feeling like I had an intense workout. This location was a bit out of the way for me and felt very cramped from seating to restrooms. Perhaps the other studio locations are more spacious?

Dorota is the best instructor here. Music and ride full of vibes and fun! She will really push you!read more

If your looking for a unique cycling class with great instructors this studio is for you!…read more Located at the Complete Body Studio rooftop, this cycling class allows you to choose to ride outside in the fresh air or inside. Being outside in the fresh air not only feels amazing but offers spectacular views of NYC. The staff is super engaging, and the instructors go above and beyond to make sure you feel welcomed. In addition the community couldn't be nicer. Best part? The studio has locker rooms and showers so you can get ready for your day after class.

I can't say enough nice things about Natalie & her crew. They are an inspiring, hard working,…read morefunny, generous group of women who inspire their riders to bring their best to all their classes. There is such a sense of community and consistency in the work that they do. Bouncing back from a wild time during the pandemic when my legs weren't working all that well, and I wasn't walking on my own, I was lucky enough to stumble onto Complete Body. It was here that I learned to swim and built back my strength and mobility. It was finally though in Natalie's class where I was able to move my legs quickly and freely again. She is a real force. And brings her all to everything she does. She also has amazing playlists. I feel so excited to ride now..even In the cold, even in the rain, even if I'm tired. I'm so lucky to have found a place like this and an instructor like her. Her whole team really. Everyone should be so lucky to stumble onto such a comeback:)

This place is great, the people are nice without attitudes unlike their comp, and the bikes are not…read morestacked the way soul cycle bikes are stacked. The luxury of stretching your arms and not hitting the person next to you.

Clean, well-kept location with friendly staff. They have ample lockers downstairs with the studio…read moreor a couple right up their stairs by majority of the showers. There are 4 individual unisex showers - 1 downstairs and 3 upstairs, along with restrooms on both floors. Their upstairs is a bit cozy, but I like that their showers up there are more tucked away, so there's not as much foot traffic getting in/out the shower rooms. It's nice to have the individual showers as well, so that we can change right after instead of in the general vanity area. One con was that my stats screen wasn't working on the bike I booked (Bike 12), so I swapped to a different one and seamlessly informed the front desk after class, so that I could receive my stats from my swapped bike. I also wish CycleBar had wipes for the bikes bc there were a couple of bikes with shoes left on them, meaning the studio wasn't properly checked. Huge plus that CycleBar provides shoes though + the staff are very helpful in helping you with your bike.

The bathroom and studio are super clean, always have towels and soap in the bathrooms. The staff…read morehere is so friendly and the instructors are amazing! Love this studio so much :)

A nice location, friendly front desk staff, and a motivating workout. I really liked the class with…read moreMeghan. She had great energy and made the workout fun. The locker room is clean with a few showers.

I had my first in person class here! I've always been very…read moreself conscious, especially when I'm not at my best (aka sweating hard, wheezing, struggling HARD while exercising...), so I was a little hesitant to go... BUT I'M SO GLAD I DID- no one gives a DAMN about what you look/how you're performing, and you're all just biking, doing crunches, using the dumbbells to the beat and having a BLAST. I admit, I did look around a lot while I was in the class and I was in sheer awe of how hard people were going and inspired to try my best too. The staff at E63 were super friendly- they helped me get set up and explained the locker situation (which was CHAOTIC, because the way the studio is shaped, which is why I'm knocking off a star- it was stressful). If the staff could encourage the people to go right into the spin studio room after getting changed, it would be less crowded and hectic? My class was with Bryan who had tremendously great energy and a sense of humor- I admit, his music choices weren't really my thing (late 90s~2000s ish pop/rock that I've somehow never heard of? idk) but I appreciated his clear instructions and constant cheerleading- it really kept me motivated and I had a lot of fun. Can't wait to come back!

I never do soul cycle back in chicago thanks to my trusty Peloton, but it's my workout of choice…read morewhen traveling. I did 2 classes while staying nearby at the Ritz in Central Park. I booked Emily's class based on the Yelp reviews, but ended up with Rachel since Emily is having her baby this week. Thanks Emily! Rachel was very upbeat and fun...and got me thru my first 60 min class. 2 days later I enjoyed a Billie eilish vs Justin Bieber class with Scott, which was also super fun. Both classes were probably the least crowded classes I've ever been to at Soul (maybe because a holiday weekend), but I preferred not being packed in with the latest increase in covid #s.

I took my first ride 2 months ago and was immediately hooked. Upon entering the Harlem Cycle…read morestudio there was a sign welcoming me to my first class. A staff member helped me to adjust my bike and we off. The music selection was great, the instructions were clear, and the vibe was right. I spin Twice a week, and any time I get to start my day with Harlem cycle, I know it's going to be a good one

Shelly was amazing and super fun! Just in NYC for a week and this was a great way to start it! Fun…read moremusic - Caribbean and Afro beats!