I was looking to get the remaining red undertones lifted out of my hair, to maintain a shade that…read morewas a bit lighter than my natural color (brown), and I was very clear that I did NOT want distinct / chunky blonde highlights. In summary: less red, closer to blonde than my natural hair color is, and NOT chunky highlights. I've included a photo of my hair color before for reference. The stylist I saw was so lovely and friendly! She did a very good job lifting out the red with color remover, leaving it pretty light, and then dyed it back to a base brown color. These highlights did not come out very well at all. My total for this appointment was $215, and I do not feel that the outcome reflects this cost. These pictures are from a day after the appointment. I contacted the store with the same pictures and expressed my concerns and the owner responded to me very quickly (within an hour or so!). She then told me that she spoke with the (again, very lovely) stylist. I do think it is important to note that this stylist was remedying a similar highlight situation on a different client at the same time as my appointment. The owner offered me the solution to either also remedy with the same stylist, or to pay full price to see a different stylist. I am a little worried to see the same stylist (NOT because of her personality or anything, but because of this outcome, which appears to have also happened to another lady very recently), but I cannot afford to pay this price again. The owner was not willing to entertain a partial refund, remedy with an alternate stylist at a reduced cost, or store credit towards a future service. The owner was very quick to respond which I did appreciate and the stylist was so nice. I will update this review if I do end up having a different outcome, but just wanted to share my experience, and I feel a little embarrassed to be wearing this hair color situation out in public! Yikes! Hope it all works out for my hair.

My wife went to this salon and was extremely satisfied. Delta was her hair stylist and told me she…read morewas very professional and attentive to her request. The salon was very relaxing and clean and she felt taken care of.

I've been coming to CharMarie since the salon first opened and have always had an amazing…read moreexperience. The staff are always friendly, kind, and professional and the salon itself is beautiful and comfortable. That being said, I had the absolute best experience ever at my last appointment with Becca. I came in for a color touch-up and left with beautiful, almost magical hair. It's like she could see the color that was in my mind that I've never been able to vocalize and made it reality. Thank you, Becca!!!!

Amy is a great stylist. Customer service oriented knew exactly how to style my hair going by for a…read morecolor. Thank so much.

Came here randomly for a haircut one day, Heather ended up cutting my hair and I'm really picky…read morewith my hair and she did a really good job. I decided I'd go back and get my roots done and tone it since it had been a while and she got it the exact color of silver/platinum that I wanted. Also all staff is really talkative and friendly.

This business may be okay for an appointment, but not for a walk-in. Despite having a sign on the…read moredoor that said "accepting walk-in appointments today" - when I walked in for a haircut, they were extremely rude (one stylist: "I'm NOT doing it!") and told me I could make an appointment for another day. If walk-ins are beyond their capacity and are going to be made to feel so unwelcome, they should remove the sign that encourages walk-in business from their front door. Word to the wise: walk-ins are most DEFINITELY not welcome!

I give this salon and Erica 100 out of 10! My mom had an appointment for a pedicure with Erica. I…read morewas immediately impressed with the cleanliness and set up of the salon. Erica is amazing and wonderful. She was kind and gentle to my elderly mom who has specific issues with her feet. She took her time and really made my mother feel comfortable and relaxed. We absolutely love her and the salon. I will take my mom only to this salon.

Nikki is great. The salon is conducive to relaxation. If you're not into gossip and badmouthing,…read moreyou'll love this place!

I went to Higher Ground for the first time last week for a haircut. It was an excellent experience…read morestart to finish! The salon is well decorated and has a very nice waiting room. Wendy, my stylist, was completely delightful! She asked clear questions before starting and was both skilled and careful. Best haircut I've had in years! I made my next appointment before leaving. Highly recommended!

So happy to have found Wendy! She has a warm and welcoming personality, and my pedicure was…read moreoutstanding!

Good job on haircut but feel ripped off. Basic haircut. No facial hair trimming. Just basic for a…read more60yr old white gut that's half bald. It's my fault for not asking about cost before the cut but when I asked what I owed after the cut I was told the cost was $40. Seriously. $40 for a trim that took him 20-25min max. Would not recommend just due to the cost.

Great barbers, great prices. prices are as advertised. not like some shops that want to charge you…read morean extra 10 bucks on a cleanup

I would recommend making an appointment because walk ins can take a while…read more We were seated about 20 minutes past appointment time because only one stylist was there and she was doing another cut. Overall it took 40 minutes for a short cut. While the stylist did her best to clean up after the last client, the rest of the salon wasn't the most organized/cleanest. The stations had handprints and hair scattered. The seats up front were also riddled with hand prints. She likes coming here and they do a good job. I just think maybe they need more than one person in the salon at a time.

Cassandra Did a Great Job on My Haircut! She's Very Nice. I Will See Her Again!…read more She Worked Me In and Got it done Quickly!

I've been taking my daughter to Jessica for a couple of years now and not once have we left…read moredisappointed. In fact, she has loved every cut Jessica's given her from short pixies to helping her grow it back out again. Jessica outdid herself yesterday. My daughter left the salon looking and feeling absolutely gorgeous. I really can't recommend her enough.