Have been going to the Hair restoration centre for over 3 years. Has to be one of the most…read moreprofessional Environments I've ever experienced. This is consistent throughout the whole time and every single interaction and appointment weather over the phone text Internet or in person. Jim Sheppard has the highest integrity and is genuinely one of the nicest and smartest people you ever meet. I will not let anyone else touch my hair. This coming from a former military person who used to just get a quick cut for $9. The difference is that significant. No matter what you need in this realm they can help.

My father who is disabled on one side of his body from a stroke purchased a $500+ wig from Jim…read moreShepperd in late August. Now, in mid December, the wig has fallen apart. When my father and I called to inquire about this, we were both told that this is typical and to be expected. Neither I or my father was told that the wig would only last a few months when it was purchased. I was concerned about this project when my dad told me about it at the start because I was worried Jim was trying to take advantage of my father. My suspicions were right. Jim has refused to fix the wig (he said he would not send it back to China for repairs) and he did not offer any sort of refund. He told me if I wanted any of the money back that I would have to hire an attorney and sue him. Jim said what he suspects happened is that the back of the wheelchair rubbed on the wig. I asked why on earth would he sell such an expensive wig to a man who is paralyzed on one side of his body who is no longer as mentally sharp as he used to be? If he thought being in a wheelchair would lead to the early destruction of the wig, shouldn't he have told us this at the start? If he had been told that, we would have never purchased it. I'm truly disgusted that James Shepperd took advantage of my father the way he did. When I spoke with him he said I should be grateful because he drove to my father's long term care facility in Bedford twice and accused me of playing the "disability card." He grossly exaggerated the mileage and scornfully said he did not make much of a profit on this job. Beware of this man, especially if he is trying to sell your parents expensive wigs that will fall apart!