One of the best experiences I've had at an eye care center! I've been a long wearer of glasses,…read moreprevious offices would give me slack for having frequent repairs/replaces for myself or my 2 of 3 children who wear glasses. BVEC has been so easy to work with from scheduling appointments, insurance coverage, selection of frames and payment plans when I needed it. I often recommend this office to my own patients! Their costs are affordable and the staff are consistent, knowledgeable and patient!

I will not be coming back here. The Eye doctor that I had brushed off my concerns like they weren't…read morean issue. Very unprofessional and it came across as rude. I also had a contact fitting and an eye exam that were inaccurate because there is no way my prescription changed as much as it did within a year.

I have been here twice and both experiences have been pretty solid. While I'm knocking off a star…read morefor wait time, I'm adding 4 for a pleasant experience with all of the staff. Upon walking in, the secretary was extremely friendly and helpful. They squeezed me into a same-day appointment due to getting something in my eye that wouldn't come out (ouch!). I waited about 40 minutes to be seen which was a tad frustrating but once the doctor came in, I felt at ease as he was extremely friendly, warm and very helpful. He helped my poor eye and went the extra mile by giving me an eye exam (my current script expired literally that day) afterwards. After fixing my eye, I went into the optical store attached to the office and was greeted by a friendly and also super helpful woman who struck up some fun conversation and helped me decide on the right pair. I had an all around great experience here and would highly recommend to anyone who needs eye care.

I will start by saying my initial conversation about who to see for the problem my husband was…read moreexperiencing was with their scheduling department. gal was quite pleasant and got us an appointment quickly. Receptionist pleasant and efficient at appointment. our problem was the assistant who took us in prior to seeing Dr. She proceeded to basically lecture us because we did not have a referral from an optometrist. I suggested we leave and she calmed down a bit. Saying that was the problem with the general scheduling Department. That was not our problem and as patients she should not have treated us that way. Doctor was fine when we saw him. Unfortunately this is the second time I've had a problem there and probably will not return. I think they are too big and have lost the personal touch.

This is for the Woonsocket office!! I was severely disappointed with my experience. I have vision…read moreinsurance thru my job. I don't live in Woonsocket but wanted to support a smaller business vs a large chain. Called ahead & spoke to front desk agent 1, she confirmed they take my eye insurance which is a common one. Walk in day of exam, get my exam done, I was then told by front desk agent 2 (I believe it was a blonde woman) I don't have eye insurance and only my exam is free but the glasses/lens aren't covered by any insurance. I know for a fact I have coverage and tell her I called to confirm I did and was told so by front desk agent 1 and it was taken by this eye office. I was disregarded by front desk agent 2 and told to call HR at my job about it. I wasn't going to stay and debate as she was unfriendly. Contacted my HR office and they confirmed I had said eye provider. I call the eye office back and reached front desk agent 1 who confirmed (again!) I had said eye insurance which I said I know I did all along. Because of this incompetent experience from front desk agent 2 I just had them send my eye prescription over to an outside big chain eye office instead because this office wasted my time calling around and driving to another town. I go to the big chain eye office, pick out my glasses no problem. Get the glasses and the prescriptions felt so off, he tells me wear them for a few weeks to get used to them and if it still feels off call the small eye chain (Atlantic family) and ask for a re-exam. I wear them for Over a month hoping to get used to them. They don't feel right. I feel cross eyed wearing them, can't gauge distance when I walk and the floor feels elevated. I go back to Atlantic family, they test my glasses and said my prescriptions match what was on file from exam at their office. I ask if maybe the exam needs to be redone ? She says if I wanted to "entertain" that idea I could get re-examed. I didn't like the wording and treatment assuming I was being a difficult customer (why would I lie about the prescriptions being off?) all I wanted was to see correctly while driving and living life lol. Disappointed again at this place. I just wait until 2025 comes around instead to get exam at a different big chain instead of Atlantic family. I Won't come back. My eye exam was a bit weird too. She barely had me view the board to call off what I saw. Just 2 lines of it. The exam would be more in depth as I had sat in with my child's exam and it seemed more thorough. Fast forward a few months later it's now 2025: I get a new eye exam from a big eye chain and they tell me old prescription from only a few months ago at Atlantic family was completely off. I had astigmatism in BOTH eyes not just ONE and the vision in my left eye was completely different than what Atlantic family prescribed. Don't let Atlantic family eye gaslight you into believing the exam they do is correct.

Atlantic Family Eye Care have a superior Optometrist and Optical Department. Their number one…read morepriority is the customer, and their Customer Service is A number 1! I definitely recommend purchasing your glasses from Atlantic Family Eye Care. i give them 5 stars for sure!!

I was told about this place , by a friend. Told that they were best in ri for eye care . What a…read morejoke, worst place ever . Staff was rude , doctor was ruder , he had no clue what he was doing. They made me wait 4 hours before being seen , didn't tell me I would need a driver that they were dialating my eyes. This place is pathetic . Needless to say I won't be back

I was referred to Dr. Haworth from a long time patient of his who said, "He's great, I think you'll…read morereally like him." He was right. I now tell anyone who is looking for an optometrist to go see Dr. Haworth. Not only is he personable and kind, he truely enjoys interacting with his patients. He explains what each test is and what is going on. And his staff are awesome, too. They are all very kind and understanding. When I was 5 minutes late this morning, I apologized and the receptionist responded, "It's saturday morning, don't worry about it!" When she noticed that I hadn't been able to come in to pick up my contacts- an extra pair I had asked for to hold me over til my appointment- she said, "You should have called! We would have mailed them out for you!" Just a great experience, every year. If you need a new eye doctor, look no further!

My husband has been seeing Dr. Haworth for years and suggested that I make an appointment as well…read moreand wow, I am so impressed by his entire office. Dr. Haworth is kind, caring and his team is equally great. While I was waiting to be seen I overheard their staff making phone calls to confirm appointments for upcoming days and they went the extra mile to confirm insurance coverage on their patients behalf so that there were no surprises. They also send text messages reminding people of their appointments, which for an anti-phone person like me is wonderful. Their office is clean, spacious, and welcoming. I am thrilled with my experience there and would highly recommend to anyone who is in the market for a new eye doc. If I could change anything it's that it did take about 2 months to be seen as a new patient, but now that I've been there I can't imagine going anywhere else.

I've been a patient here for years, and have fond memories of Dr Waldorf and his warm & humorous…read morepersonality. Dr Hamel is also very personable and friendly. The front desk staff have varied over the years, and sadly, the last batch appears to have been misplaced: They collectively (and individually) have the personality and dispassionate guest-relations skills of stereotypical DMV workers. No more warm, smiling genuine greetings upon entering the office :( It seems like since they remodeled the office, the friendly front desk staff disappeared. I've tried to engage in a warm connection with this new batch of grumpy greeters, but got the bored look of a gen z (or is it y? I dunno...) looking at 'this smiling old lady' who wants to make friends? I wouldn't be surprised if they rolled their eyes at me once I turned my back. I recommend mixing it up and also hiring mature font desk folks who've lived and seen a little life, who understand and appreciate the customer service includes exuding warmth & compassion and a true interest in the patients who spend their money there. I would not encourage anyone to purchase their glasses at this establishment, because the staff is seemingly not trained in sizing frames to the face. They don't appear to know how progressive lenses need to be fitted to the eyes/face, and they are definitely not skilled at adjusting the newly arrived pair of glasses to the ears and nose - I know because all three of them made the attempt and did NOT give me glasses that function the way they should. I have to use my hands to lift my glasses up so I can see things on my laptop. Sadly, It felt like once they receive payment, there's not much incentive to provide a functioning product? Hundreds of dollars down the drain.... During my short time in the room with the Doc, I mentioned the problem with my glasses, but just got a disinterested 'Hum' in response... She was already on to other things....

We have been seeing Dr. Carol Hamel for a couple of decades. Her office has moved, staff have…read morechanged and office hours varied over the years, but Dr. Hamel is always her delightful self. She really knows her profession from what contact lenses are available in what increments to educating clients on eye care. Although Dr. Waldorf is no longer offering appointments the business continues to grow and I am delighted to see the office will be undergoing a bit of remodeling shortly. This will allow a greater offering of eye wear and a nicer waiting area. Look forward to seeing the new space at our next visit.

Dr. Freitas and his staff have been superlative with the care of my family! The doctor has been…read morepersonally available for an emergency for my husband and again when my eight year old daughter had an eye infection. His personal care and concern allows us to feel valued and taken care of. The doctor, optical staff, assistants, and office staff are exceptional! They truly care about you as a person. I highly recommend Dr. Freitas and his staff for your eye care.

From the owner: Welcome to Atlantic Family Eye Care with offices in Woonsocket and Warwick, Rhode Island. We are a…read moreprimary eye care practice dedicated to providing quality visual and eye health services. At Atlantic Family Eye Care our staff has been carefully trained to be responsive to your needs. We provide comprehensive eye care services in a comfortable, caring and professional manner. We do not overbook, and pride ourselves on being on time for our appointments. The technology and advanced training of our doctors will provide outstanding care especially for complicated conditions. Our state of the art equipment allows us to obtain accurate information, with minimal disruption to the patient. We also offer an expanded optical featuring a stylish selection of name brand frames and knowledgeable technicians to make you comfortable with your glasses selection. The latest addition to our optical service is a state of the art lens cutting lab which enables us to edge prescriptions while you wait.

I went in for an annual appointment, which was efficient and overall fine. I looked at some glasses…read moreand told the optometrist clerk I didn't want to spend any money out of pocket and just wanted to get something covered by my insurance. She said she understood and then took me to a rack to pick out some options that were covered. After sitting back down, she tried to upsell every option to me. I declined them, and then was still met by a $110 quote on my way out. There are signs everywhere saying "no refunds", which did not inspire my confidence in the quality of their craftsmanship. I can get 5 pairs of similar quality glasses online for less money and be met with better customer service with return options, so I'll be doing that. During my short thirty minute visit, the phone was ringing off the hook, calls were going unanswered, and another customer was in the lobby literally crying in frustration over having had such terrible experiences with the office. I had a similar experience with this office last year and will likely be taking my business elsewhere in the future, which is a shame because again, the tech and doctor seemed knowledgeable and efficient.

I loved the eye doctor but the way this business group operates makes no sense and they don't…read moredeserve me as a patient. I appeared for my appointment on time. I leave work 40 minutes early to drive to my appointment. As I sat in the waiting room I see a text message on my my phone telling me that my appointment had been cancelled. The text message was sent 28 minutes before appointment. They called me too 28 minutes before but I'm driving so my phone is in automatic do not disturb until I shut off my car. I asked why and I was told by the receptionist that even though I confirmed my appointment by email prior thereto, because I failed to return their call when they called me to remind me of the appointment they cancelled it. I confirmed my appointment and that is all that should be necessary. I lost an hour and a half of work with no pay. I will find a nice little small office who will treat me with respect.