Had LASIK Surgery here last Thursday. Fantastic all around. Staff is very friendly and…read moreknowledgeable. The procedure was quick and painless and the post op has been great no issues. My vision is Perfect. Thank you

Went to TLC after my son inspired me and they were great through the whole process and follow up…read morevisits! Highly Recommended!

Folks, do your research before going to this place. I wish I had. This business is not BBB…read moreaccredited and it's not surprising why after my experience with them and after reading the BBB complaints. I had a disappointing and truly weird experience with this LASIK provider. The staff used high-pressure sales tactics, pushed a credit card I wasn't comfortable with, were wildly disorganized, and were unclear about scheduling and payment plans. The day of my surgery, they claimed I needed another eye exam--despite already having one during my initial consultation. They got me confused with another patient and the woman who worked there seemed like she was confused about everything happening around her. Wasn't feeling super confident at this point but I was already there and prepped. A minute before my surgery they suddenly decided I was no longer a LASIK candidate because of some major issue with my eye they doesn't seem to exist according my actual eye doctor and they didn't appear to see during my eye exam during the consultation. Weird? They recommended a different more expensive procedure instead. That was the final straw. I walked out and requested a refund for the deposit I already provided them. The overall experience was disorganized and sales-driven rather than patient-focused. I'm glad all of that happened actually because I didn't bother to look them up on BBB until after all this happened. Had I seen the BBB complaints before hand I would never have proceeded on the first place.

2 months out and already have to go back to prescription glasses for reading and night driving. I…read morehave headaches all the time now that I did not have before and I am now afraid of night driving. I would not recommend having this procedure. This was one of my big mistakes. The Lasik Institute was very clean and the people were very nice. I called and have not received a return telephone call in regards to my concerns.

My husband Raymond was seen by Dr. Clyde Hayworth for the first time today. He will be needing…read morecataract surgery. I can not tell you how pleased we were with Dr Clyde and Sharon his assistant. He was thorough, clear, concise and most of all he had a amazing calming personality. Sharon was also amazing. What a team, we have found our new eye professionals her at Koch.

I had my lasik surgery April 2025 and I had the best experience possible. Dr. Sayegh and his team…read moreis exceptional. I was very nervous and Dr. Sayegh and his team assured me everything was going to be fine. From my consultation with Rita who is simply the sweetest person to deal with when you are extremely nervous. Once in the procedure there is a tech that literally sits on the side of you just for comfort. I could not have done it without her Jenn is amazing along with everyone else I have had to take care of me at Koch. I was extremely nervous cancelled 2 consultations in the past years I finally went and did and and so glad I did. I can't say enough about Dr. Sayegh and his amazing team at Koch. Everyone has gone above and beyond to make me feel comfortable for my surgery and it was totally PAINLESS during the surgery and after NO PAIN. Thank you again Dr. Sayegh and your team I can't say enough good things about them!!

I have been here twice and both experiences have been pretty solid. While I'm knocking off a star…read morefor wait time, I'm adding 4 for a pleasant experience with all of the staff. Upon walking in, the secretary was extremely friendly and helpful. They squeezed me into a same-day appointment due to getting something in my eye that wouldn't come out (ouch!). I waited about 40 minutes to be seen which was a tad frustrating but once the doctor came in, I felt at ease as he was extremely friendly, warm and very helpful. He helped my poor eye and went the extra mile by giving me an eye exam (my current script expired literally that day) afterwards. After fixing my eye, I went into the optical store attached to the office and was greeted by a friendly and also super helpful woman who struck up some fun conversation and helped me decide on the right pair. I had an all around great experience here and would highly recommend to anyone who needs eye care.

I will start by saying my initial conversation about who to see for the problem my husband was…read moreexperiencing was with their scheduling department. gal was quite pleasant and got us an appointment quickly. Receptionist pleasant and efficient at appointment. our problem was the assistant who took us in prior to seeing Dr. She proceeded to basically lecture us because we did not have a referral from an optometrist. I suggested we leave and she calmed down a bit. Saying that was the problem with the general scheduling Department. That was not our problem and as patients she should not have treated us that way. Doctor was fine when we saw him. Unfortunately this is the second time I've had a problem there and probably will not return. I think they are too big and have lost the personal touch.

I went in for an annual appointment, which was efficient and overall fine. I looked at some glasses…read moreand told the optometrist clerk I didn't want to spend any money out of pocket and just wanted to get something covered by my insurance. She said she understood and then took me to a rack to pick out some options that were covered. After sitting back down, she tried to upsell every option to me. I declined them, and then was still met by a $110 quote on my way out. There are signs everywhere saying "no refunds", which did not inspire my confidence in the quality of their craftsmanship. I can get 5 pairs of similar quality glasses online for less money and be met with better customer service with return options, so I'll be doing that. During my short thirty minute visit, the phone was ringing off the hook, calls were going unanswered, and another customer was in the lobby literally crying in frustration over having had such terrible experiences with the office. I had a similar experience with this office last year and will likely be taking my business elsewhere in the future, which is a shame because again, the tech and doctor seemed knowledgeable and efficient.

I loved the eye doctor but the way this business group operates makes no sense and they don't…read moredeserve me as a patient. I appeared for my appointment on time. I leave work 40 minutes early to drive to my appointment. As I sat in the waiting room I see a text message on my my phone telling me that my appointment had been cancelled. The text message was sent 28 minutes before appointment. They called me too 28 minutes before but I'm driving so my phone is in automatic do not disturb until I shut off my car. I asked why and I was told by the receptionist that even though I confirmed my appointment by email prior thereto, because I failed to return their call when they called me to remind me of the appointment they cancelled it. I confirmed my appointment and that is all that should be necessary. I lost an hour and a half of work with no pay. I will find a nice little small office who will treat me with respect.

I've been a patient here for years, and have fond memories of Dr Waldorf and his warm & humorous…read morepersonality. Dr Hamel is also very personable and friendly. The front desk staff have varied over the years, and sadly, the last batch appears to have been misplaced: They collectively (and individually) have the personality and dispassionate guest-relations skills of stereotypical DMV workers. No more warm, smiling genuine greetings upon entering the office :( It seems like since they remodeled the office, the friendly front desk staff disappeared. I've tried to engage in a warm connection with this new batch of grumpy greeters, but got the bored look of a gen z (or is it y? I dunno...) looking at 'this smiling old lady' who wants to make friends? I wouldn't be surprised if they rolled their eyes at me once I turned my back. I recommend mixing it up and also hiring mature font desk folks who've lived and seen a little life, who understand and appreciate the customer service includes exuding warmth & compassion and a true interest in the patients who spend their money there. I would not encourage anyone to purchase their glasses at this establishment, because the staff is seemingly not trained in sizing frames to the face. They don't appear to know how progressive lenses need to be fitted to the eyes/face, and they are definitely not skilled at adjusting the newly arrived pair of glasses to the ears and nose - I know because all three of them made the attempt and did NOT give me glasses that function the way they should. I have to use my hands to lift my glasses up so I can see things on my laptop. Sadly, It felt like once they receive payment, there's not much incentive to provide a functioning product? Hundreds of dollars down the drain.... During my short time in the room with the Doc, I mentioned the problem with my glasses, but just got a disinterested 'Hum' in response... She was already on to other things....

We have been seeing Dr. Carol Hamel for a couple of decades. Her office has moved, staff have…read morechanged and office hours varied over the years, but Dr. Hamel is always her delightful self. She really knows her profession from what contact lenses are available in what increments to educating clients on eye care. Although Dr. Waldorf is no longer offering appointments the business continues to grow and I am delighted to see the office will be undergoing a bit of remodeling shortly. This will allow a greater offering of eye wear and a nicer waiting area. Look forward to seeing the new space at our next visit.

Excellent experience here. Other than a few short wait times while I was picking out glasses…read morebecause they were very busy, the Dr and staff were very kind and helpful. The assistant manager in particular was very nice and gave me a lot of advice about my glasses from picking out the new ones to sending my old ones out for remaking. She even gave me a discount on the frames for pretty much no reason other than that my insurance didn't cover them until next year. Wish I'd caught her name so I could give her more credit for that. Very much appreciated and I will definitely be coming back.

For a simple rescheduling issue, I can't be helped until a certain person in the office returns…read more This was the same thing that happened when I tried to get my contacts and had to wait for her to place the order? I don't get it. Why is the office staff not trained well enough to handle a simple rescheduling issue? When I dealt with my contact issues, I had to wait for a call back and it took 2 days! I had to keep calling and asking for an update. I really do like the place and my last exam, Dr. H was so nice and helpful. I just think service needs to be worked on.

It has been almost 3 weeks since my LASIK procedure and I am in awe of my new eyes! I was very…read morenervous going into it, but looking back I had nothing to worry about! From the initial consultation, the staff were friendly, patient and understanding of my nerves. On the day of my surgery, Dr. Giles was great and made me feel comfortable the entire time. The procedure took less than 20 minutes and was painless. After the procedure I experienced very little discomfort and after a few days, any discomfort I did have completely went away. I experienced dry eyes for the first week, but since then that has also gone away. Being able to see is the greatest gift and I am beyond grateful to TLC for giving me the gift of eyesight. If you are nervous to get LASIK, know that I was too, but wish I hadn't been so nervous because in the end I had such a positive experience.

I am grateful and incredibly happy with my TLC-Laser Eye Center experience. They were extremely…read moreprofessional and attentive. They performed preliminary exams to diagnose the possibility of surgery. After that, they scheduled the surgery date and, finally, on the day of surgery, they assisted me throughout the procedures and, most importantly, always kept me calm and confident about the surgery. The rest was just personal nerves, a fact beyond their control or mine. However, everything went wonderfully well and according to their plan. I am truly grateful for their professionalism and passion for the work they do. Congratulations to the entire team, especially Dr. Christina La, Brandy, the doctor who performed the surgery, and the friendly lady who performed the initial exams. "I'm sorry I didn't write your name, but you know who you are." Congratulations to the entire team! Excellent work and keep loving what you do. You are the best.

Just a few things to note, so buyer beware:…read more -I went in for a routine, annual eye exam, which is 100% covered by my healthcare insurance. However, this was billed as a "diagnostic" exam since the provider "found" dry-eye syndrome, something I never complained of or has trouble with. Result: $30 co-pay -A prescription for glasses or contact: An additional $60 -A "contact lens fitting assessment" (considered to be 'cosmetic') even though this has not changed in year. Result $70 Total Bill for an routine eye exam: $160 Be VERY skeptical of this place. I understand the contact lens fitting charge, as I have paid for that in the past, but the other two (2) charges are pure 'junk fees'. Needless to say, I will not be going back to this place.

The doctors are excellent but the call center/office staff are rude and incompetent. The wait times…read morein Providence location are insane. If it wasn't for my doctors I wouldn't recommend them to anyone.

In the interests of full disclosure, I've had the pleasure of knowing Dr. Paul Botelho personally,…read moreso when it came time for cataract surgery last year, he was the natural choice. Lest you think it's only due to personal relationship, Paul is also an instructor at Brown. Who better to perform eye surgery? That said, the overall experience was very positive, from scheduling to the exam process, then surgery, then billing question follow up. The actual surgery is done in batches, almost assembly-line styler. That may sound negative, but the staff was very attentive to all patients' personal needs and kept the process extremely organized so my mind was at ease knowing I was in good hands. Kudos to all the staff for a job well done! This office is highly recommended.

I have been looking for a good eye doctor for some time now. After visiting a few (and regretting…read moreit) I decided to give Advanced Eye Centers a call. I used to see one of the founding doctors years ago when I was young, as I've had eye issues all of my life. It was easy to schedule my appointment as I was still in their system after what had to be 8 or 12 years! They went over my insurance with me and explained what I'd be expected to pay at my first visit. I was able to get an appointment scheduled about two weeks out, but that was partly because my own work schedule is busy! I arrived about 10 minutes early and completed some simple paperwork. I was the only one in the waiting room and right on time was greeted by Dr. Michaud, an OD at the practice. My exam was thorough but quick, which was really great as I was in and out in about 30 minutes. I was able to get a pair of contacts in my new prescription to wear home and ordered a few months worth to be delivered to my house - super convenient. Check out was simple and easy. They do have an optical shop on premises which is convenient, but I chose to keep my old frames and they do charge a fee on top of the lense replacement charge if you aren't purchasing new ones through them. I elected to shop around for prices, so I didn't spend too much time in the shop. The doctor and staff were friendly and helpful and the practice was very clean. I had a great experience and will continue to visit them in the future.