I didn't need a windshield, but just info on the glue. They were more than helpful with lots of…read moreinformation. He flooded me with more fact, information and knowledge than I'll eve need. thank You...They definitely know there work.

I do not typically leave business reviews. I am posting this for others to be informed and to…read moresummarize the service issues I encountered. When obtaining quotes for a windshield replacement, this company was not the lowest bidder. I selected them because they represented themselves as providing high-quality service and cited a national accreditation. Service was scheduled for December 4, 2025. Prior to the replacement, I informed the technician that a dash camera was mounted on the windshield. He stated this would not be an issue and that he would remove it, with the understanding that I would reinstall it after the replacement. During the installation, the technician cracked the windshield from the interior while attempting to attach the rearview mirror. I understood that mistakes occur, and it was agreed that the windshield would be replaced the following day. On December 5, 2025, the windshield was replaced a second time. After the technician left, I discovered that the windshield wipers did not work. This occurred during a storm, and I had to wait over an hour for a third visit to correct the issue. I was informed that the wipers had not been reinstalled properly on the gearbox. After these visits, I was left to vacuum glass shards from the first broken windshield out of the vehicle. On December 21, 2025, when I attempted to reinstall the dash camera using the USB cable that had been left accessible near the headliner as agreed, the device did not receive power. It was later determined that the dash camera wiring had been damaged during one of the windshield replacements, causing a short and a blown fuse. The damaged wires appeared to have been twisted back together and tucked into the headliner, which was extremely concerning. On December 22, 2025, I requested a call from the business owner to discuss these issues. Instead, I received a text message stating that safety concerns are taken seriously and that I would be contacted shortly. No further contact occurred until January 7, 2026, when I was informed that the company would not accept responsibility for the wiring damage but offered a negligible discount for the windshield. I declined the discount and was seeking acknowledgment of responsibility rather than continued deflection. I can only hope this experience is an outlier. The attached video (explicative warning) shows the dash camera functioning at the time it recorded the initial windshield cracking during installation, and the attached photo shows the damaged wiring as discovered. There are additional and unfortunate details, but I am only summarizing the main issues and am ready to move on. Altogether, this turned into multiple appointments, follow-ups, cleanup, and troubleshooting that took far more of my time and energy than I could have ever imagined.

Good pricing and quick service. However if you have a dash cam make sure to take it off before and…read moreput it back on yourself after. They thrashed the adhesive on mine trying to take it off and put it back on. It no longer stays on the windshield and falls off frequently. I reached out to them and they said there was nothing they can do. We had to scrape black gunk adhesive off the new windshield and purchase additional materials to fix it. If they can't offer any solution to a problem they caused I would rather they not even try to put the dash cam back up.

Initially nice and charismatic people, but poor business ethics, quality and customer service…read more My rear car door window was shattered by a small pebble from a lawnmower and I got it fixed and replaced at this company. After the installment they informed me that leftover glass would be in the door but would not affect the new window. A short time later I used the window for the first time, rolled it down, and it became stuck. For several days it would not budge, we even tried manually lifting it, to no avail. They had also left broken glass on the inside of my car. I brought it back into the shop and asked them to take a look at it, because it had worked perfectly beforehand. This is where my one star review comes from, because as soon as I brought it back in the employees turned hostile and unprofessional. They informed me that it was not their problem that the window was not working, but ultimately agreed to take a look at it. A few days later I received my car back and it was working, they claimed that it was working when I dropped it off, which it was not and I had attempted to use it again in their parking lot minutes before dropping it off, it didn't work. While the window now worked broken glass in the bottom was now scratching the pane as it moved. Upon asking them to fix the glass scratching the new pane they had installed they told me if the glass got scratched it wasn't their problem, they said I paid only for the pane of glass and for it to go into the car... not that it would work properly when there. After bringing up my warranty I was told about when picking my car up they aggressively and rudely said that it only applies to windshields. Which they neither told me when they gave it to me nor does it say on their website under "warranty". I was also told that this is a regular issue their customers run into, and they know that leaving glass in can damage the window regulator and scratch the glass, but that it is not their problem. The glass pane costs about $75 so for a $300 service I expect the expect the product to work as intended, not to be given back to me with high probability of failure that they both know about and are unwilling to fix. Ultimately unprofessional work with misleading claims. I am willing to change this review if the desired help is received but until then I advise not going to this company for work on car door windows, as they know their service is faulty and leads to long term problems for customers.

Went in for a rock chip repair. Least expensive in my area. Great service. I was treated with…read morekindness and respect. Highly recommend this business and recommend all my family and friends to get their rock chips repaired at Ace & Jerry Auto Glass.

Utah freeways, eh? We have replaced windshield a couple of times on each of our two vehicles…read more Always fast, always like new factory, best prices. Don't go to the big chains; go to Ace & Jerry.

SUPERRRRR impressed with the prompt service, quality, and customer service this mom&pop shop…read moredelivered! Submitted an online quote and within 1 hour they gave me a super affordable price. Got in the next day and windshield replacement was done in an hour's time. You know what the cherry on top was (meaning going above and beyond the customer's expectations)? When they noticed a piece of dashboard trim was missing - they even gave me a link for it to Amazon, AND placed a cute little gift on the middle console. Hard to find a place that checks ALL the boxes‼ They earned a LIFE customer here

These guys got me in the next day and did both my rear and front window after my rear window…read moreshattered. Even offered to send someone up to my in West Valley for a very reasonable fee, but I ended up going to the shop. They even vacuumed out the shattered glass from INSIDE the door so you didn't hear it rattle. To say they went above and beyond is putting it lightly. I will be recommending them to everyone and will bring my cars back if they need the glass replaced.

Shay was absolutely amazing and provided kind and patient customer service during a stressful time…read morefor us, as we needed to get our windshield repaired during our roadtrip. I could recommend this location more! Thank you!

Worst company ever. I had to have my windshield redone 5 times. Just worst. They are a big company…read more I'm not a fan

I was 517 miles from home and my 9x30 window for my Knapheide top along with the seals were…read moremissing. Called my glass guy in California and he said that it was a special fix and that I would have to get the parts from Knapheide and he would install it for $75. So I called Knapheide. They wanted $129.99 for the 9x30 window, outer seal was $11.99 per foot, inner seal $9.99 per foot with a minimum 8 feet each must be purchased. So I was looking at $380.83 without shipping and taxes. I was still far away from home so I decided to give Glass Doctor of Utah County a shot. They were able to fix everything for $239.40 before taxes saving me at least $140. They were super professional and friendly and the person that did my window had over 30 years of experience.

Short version: I…read morerecently had my car's windshield replaced at Glass Doctor in American Fork. It was, bluntly, a TERRIBLE experience. The new windshield cracked in less than two weeks while the car simply sat in my driveway. In spite of all signs pointing towards a manufacturing flaw or installation mistake, Glass Doctor insisted it couldn't be their fault and wanted $150 to replace it (the original job cost $360). When I pushed back, they acted like I was the problem (rather than the failed windshield) and made it clear they had no desire to earn my trust or continued business. Unless you want that kind of grief in your life, I'd strongly recommend taking your business somewhere else. Long version: After the replacement, my car sat in my driveway for 2 weeks (I use a different car for around-the-town driving). Sometime in those 2 weeks, the new windshield cracked. Googling the issue yielded the likely cause of a "stress crack", which are "cracks that appear without visible signs of impact, often starting from the edge of the windshield" and noted that the common causes include "manufacturing defects or poor installation." That fit the circumstances perfectly: no signs of impact at all (and it would be quite the feat to get hit with a rock sitting in the driveway), crack started from the edge, and shortly after installation. When I called Glass Doctor, their attitude could best be described as "that sucks for you." They insisted that replacing it would cost $150 under the terms of their warranty, no matter the cause and in spite of the fact that they could offer no explanation for why it had cracked so quickly. Unsatisfied, I asked to speak with the owner. When she called me, I explained that, in my viewpoint, all signs pointed to either a bad part or an error in the installation. I explained that this should be a "we're so sorry, give us another chance to earn your trust" situation, not a "you can roll the dice again for another $150" situation. She proceeded to accuse me of "bad mouthing" her installer and her company for suggesting that the installer could have made a mistake, because "he's one of the top 20 in the nation." She said I was "bullying" her for being honest that I intended to share my experience, good or bad, in an online review. She insinuated that I was lying about the car not being used, despite my offering to bring in a statement of work from my mechanic showing the mileage the last time it was serviced to prove it. She made it clear that earning my trust and future business wasn't important to her. She insisted it couldn't be a stress crack because they "usually run horizontal" (I couldn't find anything online to support the idea that stress cracks run horizontal). She absolutely would NOT acknowledge that they could have made a mistake. She finally agreed to replace the windshield free of charge ONLY after making it clear that she would never do business with me again (who would want to do business with the company after this anyway?!?) After they replaced the windshield again, I asked if the technician could identify the cause of the crack. She said: "He said it could be a stress crack, but they usually run horizontal. So, no explanation for it. Maybe it was a small rock." Yeah, a small rock that hit a car in a driveway in a residential neighborhood, struck right at the bottom edge of the windshield (where the hood rises up to protect it) and left no signs of impact, yet caused a 10 inch crack almost immediately. Even when ALL INDICATIONS pointed to a stress crack, they preferred to ignore the facts, even when that required them to assume I was lying. They'd rather blacklist you than admit they could've made a mistake and attempt to make it right. This is not the kind of business I would trust. Take my experience as a cautionary tale.

I really don't recommend them; they're not professional, they did a poor job, and their prices are…read morethe same as everyone else's.

I got my windshield replaced a few weeks ago. They were recommended to me by a friend at Berge Auto…read moreI was not disappointed. They were there early and made the whole thing easy. I left to go run errands they just sent me this picture, the aftercare and the total, I paid and that was it! My sister just recently got on done on her car as well. Thanks.