I had my glasses sent back 3 times! Loved the frames but the lenses weren't right. 1st time my eyes…read morewere so stained, second time the progressive part was so low I had to to actually lift them up to see, third time progressive part too high. Blurry as hell. Never again. Plus I live 40 min away!

I specifically scheduled a 9:30 am exam so I wouldn't be in danger of being late to work. It's been…read morean hour since I arrived and I haven't even left the waiting room. Wouldn't recommend ever coming here if you expect good service.

Dr.Anita M. Cichon is excellent. When I explained my vision had changed she made the necessary…read moreadjustments and provided me with the the sample contacts to trial to insure they corrected my vision. Jill does an outstanding service in working the insurance coverage so I can maximize my contacts and eye glasses purchase. My wife and I highly recommend Eye Couture. You will enjoy the exam and service.

Dr. Anita M. Cichon, OD, and her staff are outstanding. The entire team is knowledgeable,…read morecourteous, prompt, and genuinely caring. The office is immaculate and extremely well run. My wife needed an emergency visit, and Dr. Cichon actually came in on her day off to take care of her -- truly unbelievable care. We are deeply grateful and give Dr. Cichon and her staff our highest recommendation.

I've been going to O'Rourke Vision Care for several years and am continually impressed by this…read morepractice. I live in the north hills and drive down to the south hills to see them, if that tells you anything! I've always seen Dr. O'Rourke, who is fantastic, and during my most recent visit, I saw Dr. Waddell. Both are very down to earth and very friendly, they listen to your concerns and answer questions thoroughly. All of the office staff are great to work with and they also explain everything. I really have no "negatives" with this practice. I recommend them to everyone!

Just got home from this office and very angry and displeased. My husband and I both had…read moreappointments, and wrote the incorrect time in our calendar by 20 minutes off for the one appointment. We were 15 minutes late for the first appointment, and were told one of us could not be seen because we were late. The office receptionist was not kind to us at all; very rude. There were no other patient's in the waiting room...not a one, and no other patient's even arrived to the office for their appointment until 40 minutes after we got there. Office staff were all sitting in a back room; not busy!! We have been going to this office for years. When I called to tell them why we would not be back. I was told Dr. O'Rourke's policy is he will not see patients if they are 20 minutes or more late. We were 15 minutes late. Really!? Very bad patient/customer service. Do not recommend this office...no grace periods given. I have never wrote a bad review before this one; this is how disappointed and angry I feel. Very disappointed Lynn Holzemer

I've seen many eye doctors in my lifetime and Dr. Zaremba is one of the best. He's professional,…read morethorough, and pleasant. He does a great job of answering any questions I have. In addition, I recently had a pressing eye issue develop on a Saturday before I was leaving town -- he was very responsive outside of office hours and helped me treat the problem ASAP. I can't recommend this practice highly enough!

My appointment was scheduled for 8 am ppl came in after me came and gone, he had me sitting with…read moreeyed dilated for a half hour, I had to be at work. Nurse said he would be in shortly but that meant over half. Dr. Baker Came in has me look in machine 2 seconds and he said everything was OK. I HAVE TAKEN TEST before WITH DIFFERENT PROVIDERS and I know that test is much more extensive​ when questioned he said throught you had to be at work, well held you already had me waiting so complete the job. I WILL NEVER GO BACK TO HIM. IM PISSED BECAUSE I CANCELED MY OTHER APPT FOR SAME SERVICE TODAY IN SHADYSIDE BECAUSE THIS WAS CLOSER. DR. BAKER PREMIER MEDICAL IS A JOKE!

I've been going here for years for my glasses and routine eye exams. I've noticed over the years…read morethat the quality of service has really gone down. My optometrist was great, very kind as always. Majority of staff were sitting around, laughing and chatting. That's fine when there is downtime and no customers to assist, but when it's me and five others in the store, it's really unprofessional. I used to get so much assistance in past years from great employees, but the current hires now just don't do that. Also, I say this as a general observation, but a few mothers had came in with their children and were very uncomfortable with a particular employee who usually works the front desk. One mother even asked if she could have a different associate assist her. I hope things improve.

worst visionworks that Ive delt with. Very unprofessional and rude staff. Cancelled my appointment…read morewithout making sure I knew it was cancelled.

PLEASE USE EXTREME CAUTION IF VISITING THIS OFFICE. My PCP referred me to the Pittsburgh Eye…read moreInstitute for eye discomfort and visual impairment. I was seen by Dr. Mastrine. While the tech who preformed the initial exam was very nice, Dr. Mastrine was cocky and arrogant I definitely don't mind such personalities from people who do their jobs well. However, he barely looked at me, and he was constantly disrupted with questions concerning other patients. He had to say "In or out." when the door was opened and someone hung their head in to discuss other matters. I was sent home with the diagnosis of "dry eye", no prescription, and no follow up appointment recommended. I used over the counter eye drops as recommended, but my condition continued to deteriorate. I went back, again saw Dr. Mastrine, and he conducted a second distracted exam. As the conversation was winding down, I could tell he was going to send me home again with the dry eye diagnosis. I just started saying things... I repeated what I already said so many times and anything to get attention and not be sent home again. Only then did Dr. Mastrine take another look and see what he called a "partial retinal detachment". He referred me to a specialist who said there was nothing "partial" about it, and it had been detached for a long time based on the scar tissue that developed. HOW in the world does a place called the Pittsburgh EYE INSTITUTE miss a retinal detachment???

This doctor only cares about how much money he is going to make of his patients. He is looking to…read moresell the most expensive lenses to cataract patients. All he sees are dollar signs! Please if you value your eyesight avoid this doctor! There are so many choices of wonderful doctors to go to but he is not one of them!

Amazing staff. Easy to get someone on the phone and they really care about handling whatever issues…read moreyou are having quickly and professionally. I wish more health care practices were managed like this one!

The staff is ALWAYS friendly and professional. They take their time with you. I'm very satisfied…read morewith the selection of glasses.

This place has significantly declined. It used to be quite friendly and customer-oriented. Now they…read moreharass you multiple times a day until you schedule an appointment. Yet they don't call back when you need to reach them. If you can make an appointment, when you show up for your visit it's disorganized and you wait forever to be seen. Then you're rushed through like you're being run through a cattle auction and harassed to make an immediate decision to buy something on the spot, even if you need to test new lenses to make sure they work before you buy a supply of them. Go somewhere else, the anxiety, stress, and judgment isn't worth it.

Excellent service as usual. Dr Bittel has always treated our family with great care and…read moreprofessionalism