Great experience. So easy to schedule online and I got right in. Doctor was knowledgeable and…read moreefficient. Friendly office staff and professional doctor. Will go again

Tacoma Family Eyecare is located in the optical section of the Tacoma Costco (37th Street). They…read morehave appointment booking capability from their website, however, I was already at Costco when I decided to pop in to make a new patient appointment. They were able to get me in within the same week! The receptionist was helpful and friendly, with the ability to answer my questions regarding insurance and what the eye exam entailed. I opted for an appointment that would give me both my glasses and contact prescription. The day of my appointment, I filled out a quick questionnaire to establish my care as a patient, and one of their techs performed the initial eye exam ($40 out of pocket, covered by certain insurances, but a very important eye exam as it checks your eye health). Dr. Kathy Kim was the optometrist I saw the day of my appointment. She began with asking if I had my glasses with me ('dOh, I forgot to bring them!) but I was able to tell her the power of each eye from a prescription from 1.5 years ago before I moved to Tacoma. Th usual eye exam commenced, with having to read the letters with one eye, and then the other. Dr. Kim mentioned the slight astigmatism that I've heard I've had for a while, but hadn't been corrected by other optometrists/ophthalmologists. She gave me the option to do the regular contacts I was accustomed to, but also suggested trying toric contact lenses to adjust for the astigmatism. Dr. Kim explained that these type of lenses would reduce squinting, and help with driving at night, reducing glare. Her receptionist was able to give me trials for both the regular contacts with my updated prescription (same day), and ordered trial torics which came in several days later. What I loved about Dr. Kim was her demeanor. She was professional, and able to build a great rapport during the quick 15 minute exam! She allowed me to look at the eye health screen (your vision is priceless, it's worth the $40!) and let me know that they have a 90 day follow up policy to have the lenses adjusted, should I not love the trials before ordering my contact supply. 5/5 highly recommend! (P.S. I don't believe you need a Costco membership to utilize this clinic in Costco).

I've been here for multiple exams, and contacts over the past few years. The service has completely…read moregone downhill. The girls up front a Have been rude the last three times I went in there. I literally tried to make an appointment to get new contacts and buy glasses for like a month: after being on hold for 30m twice on the phone and going in getting ignored. I was over it. They have to "check you in" before you can even browse the glasses. Yet someone how 4 women at the front desk can't make it happen. I finally gave up clearly my time isn't valued. Ended up going to Visionworks down the street WOW day and night difference

My long-time optometrist, Dr. Kvamme, moved here. I love my optometrist but this clinic is a mess…read more They used to have the "digital eye photo" in place of dilation as an option, and it was $29. A year later it's mandatory and now $39! Not covered by insurance means families that can't afford it pay, or go elsewhere. It all feels like a money grab! Then, I decided I would still see Dr. Kvamme and the clinic staff didn't pay attention and booked me with the wrong doctor...Kvamme isn't even in the clinic on the day they scheduled me. They had ALL the previous text messages to know who I wanted to see and still got it wrong. They clearly didn't even look at my record to see who to schedule me with. I got up early to be on time, only to leave. Beyond disappointed. The staff is sloppy and completely unprofessional. Don't go here.

I engaged with Soundview for the first time as I needed a new prescription and new glasses. My…read moreexperience was excellent , I had the best prescription for my glasses that I've ever had-- blended trifocals with astigmatism correction. They had a large selection of frames and I picked a super light weight minimalist design, which after a fitting adjustment a week after I initially picked them up, fit perfectly. The cost for the exam and frames was a bit under what I had paid for an exam and similar glasses 15 years ago in Seattle. So, considering the inflation we've endured during the those years, these were a complete bargain. I heartily recommend Soundview without reservation.

Great experience, good doc and good office staff! Answered all my questions and prescription was…read morespot on

I'm honestly really disappointed with my experience here. One of the most frustrating parts is that…read morethere's no clear way to contact the office besides calling the front desk--no email or direct way to address concerns. About a month ago, I called ahead specifically to ask if they could put prescription lenses into my Meta glasses. I was told yes, but that I'd need to schedule an eye exam first. I waited a full month for that appointment, came in today, went through the entire exam process, and only at the very end was I told they could not put lenses in my frames because I didn't purchase them there. This was especially confusing because I've brought in my own frames before and had lenses put in without any issue. I was then told they would be able to help if I had purchased Meta glasses directly through them, which felt inconsistent and frustrating. I did everything right on my end--I called ahead, asked questions, confirmed pricing, and came prepared. In the end, I used my yearly insurance benefit on an appointment that didn't meet my needs and walked out with nothing. It felt like a complete waste of time. Because of this experience, we'll be finding a new eye care provider. The lack of clear communication and consistency just doesn't work for me.

At a wellness visit at the beginning of the school year, it came to our attention that my oldest…read moreson was possibly in need of glasses. Our pediatrician recommended we take him to a legit optometrist place (and not just a large chain) to get him correctly examined. I found Family EyeCare Associates on Yelp and so glad I did! Check-in was simple and easy and all the front desk ladies working that morning absolutely loved my son and were great with him. During his exam, the eye care assistants (not sure what they are officially called, sorry!) were great with him and his five year old energy and silliness during the exam as well. We ended up seeing Dr. Pincock who was really kind and great with my son as well. He was super thorough in his exam with my son and made him really comfortable with every step of the process. We were able to find out that my son really was in need of glasses, and out the door (after insurance) for his exam and fancy bendable glasses, it was only $80! So glad to have discovered this spot and we'll continue to make them our primary eye care office.

I had a concern with a bump on my eyelid and saw Dr. Erick Auyoung for the first time. You never…read moreknow how a doctor is going to be, so I'm happy to say it was a great doctor patient experience. He explained everything in a way that made sense and kept checking in to see if I had any other questions or concerns. I never felt rushed or like I was bothering him, even when some of my questions were repetitive. At the end, he made sure I was all set and did not have anything else on my mind. It felt like I was the one to lead when everything was done, not him trying to rush off to the next patient. Before writing this review, I looked up how to spell his name on the website and saw his bio. It was spot on. Everything I experienced today matched exactly what it said about him. Highly recommend Dr. Auyoung!

I'd gone to the Tukwila location for years. This was my 1st time at the UP location. The location…read moreis great. The atmosphere inside is so nice. Diana helped me get checked in. Was such a pleasant experience as soon as walked in. She is so friendly & sweet. Dr. Noble always explains everything so well and makes you comfortable saying yes or no can't see/read something and make adjustments to make sure you're getting right prescription. Jennie helped me with picking out frames & getting checked out. She even stayed late to help me. She was so helpful and explained everything so well. I'd gone again for yearly vision check few months ago and the service was just as great at previously. Such a friendly and helpful staff.

I had a horrible experience during all three visits to Dr. Cocke.* As soon as I walked in, I was…read morequietly warned by an uneasy looking woman who worked there that their receptionist had recently and unexpectedly died. I think she was trying to buffer me for what I was about to experience. A loss like that is tragic, but it is not, however, a license to be a raging jerk. He acted rudely every time I was there. It was a long time ago but I remember him answering questions curtly, sighing loudly in irritation when it took me a sec to gather my coat and purse and follow him to a different room, just making me feel like an irritation, not a customer (maybe it's because I was on Amerigroup?). At one point, I used the restroom and it was out of paper towels, so as I came out I casually let him know. "Well, I don't know what you want expect me to do about that! You're gonna have to wait until after five to see that get done!" he snapped. The tone was offensive and unnecessary. By the time I left I got to my car and cried. I felt stupid for letting it get to me that much, but I was nothing but nice to him, and I cry when I am hurt and angry. When I returned to pick up my glasses, they rushed me and, even though my ears are a bit uneven so glasses are always somewhat skewed, they told me they were fine and sent me on my way without adjusting them the way every other eye doctor I've seen in 40 years has. I will never go back. In fact, I spent some time writing a scathing letter directly to him, but opted not to send it and escalate him, mostly for the sake of his staff. Suffice it to say, I tried to hold grace for someone in his unfortunate position, but that really doesn't excuse that sort of behavior. *The one caveat I will give is that it has been quite a long time since this happened. I started this review shortly afterward, and happened to see Yelp's email reminder to finish it well over a year later. But know the kind of man you are dealing with here. I, personally, don't want to support any man who would behave this way, ever.

Office staff is very friendly and welcoming. Dr. Cocke' is very knowledgeable and took his time to…read moreexplain how the process goes to my son so he felt comfortable . I highly recommend this office.

Friendly staff and knowledgeable doctor. I never really enjoyed going to the eye doctor as a kid…read morebut they help calm my nerves by explaining what every step of my appointment is.

Very friendly and fast process getting my annual eye exam here - will definitely return in the…read morefuture!

Came in to pickup my daughters new glasses . Another guy came in to look at glasses while we…read morewaited and he gets helped instead of us . 35 min later we are still waiting for her glasses. The front desk last is nice but she knows the older lady that fits the glasses totally bumped us for the other guy and is now helping another lady. 45 min still waiting while they discuss day Light savings started Sunday and not tomorrow ..... If we ever get these glasses we are changing to Our other daughter went therand staff are super friendly and attentive . Finally 53 min "sorry I didn't know you were waiting for me ". Our family has moved on to a more attentive clinic

I had a hard time scheduling an appointment anywhere so last min and they so kindly got me in same…read moreday! Receptionist was so kind and the Dr was very informative and got me into a new brand of lenses that felt better instantly! Highly recommend!