The lady that helped me was awesome. I think she was actually better than the location where I…read moredropped almost $1000 on 2 pairs of glasses. She also definitely knew how to adjust my glasses so they would stop falling off. She even cleaned the glasses I had on that were filthy. I would definitely recommend this location over others.

This was my first time at this location. I had an appointment for an eye exam for contacts and eye…read moreglasses. My appointment was confirmed by phone call 2 days prior and I was assured that there would be no issues, and that my insurance would be accepted. Upon entering I was not greeted, I was gawked at and immediately judged. The employee pictured, took one glance at my insurance card and rudely said, WE DON'T TAKE THAT HERE, BUT WE HAVE GOOD DEALS HERE! Nevermind that I had an intial appointment for an eye exam and to be fitted for contacts. She spoke over me, and made condescending comments as I tried to speak. She asked if there was an E in my name 5 times as if to try to get a rise out of me. But I kindly responded in the same kind tone each time I was asked. I tried to explain that I had a confirmed appointment, and that I was told that there wouldn't be an issue with my insurance because it had been accepted for other people who went to this location. But she wasn't having or hearing that. Horrible experience, vile employee. Never Again!!!

Dotty offers great customers service and options for eyewear. It had been several years since I had…read morepurchased new glasses and she found me the perfect pair. I love them! I highly recommend her!

I bought glasses here in 2012 and just ordered another pair in November of 2016…read more My experience in 2012 was great. There was a minor issue with one screw having been replaced with another that was very slightly shorter in length. They offered to obtain a whole new frame set for me. I declined as the issue was basically invisible. In the event, it never caused any problems in over 4-1/2 years. Based on my experience in 2012 I felt that they would do just about anything to ensure my satisfaction. I am clearly looking to have the same experience again. I will post an update in a few weeks once the new glasses have been delivered. Update August 2017: Same great service. I've had my new glasses for going on a year now and they are top notch. Update April 2023: I got another pair for a new prescription in February of 2022. Same story, great service and glasses.

I never got to chose my glasses One pair was handed to me because "It was the only one they had…read morethat matched my current glasses. I was never consulted about what I wanted or if I wanted to change. Second the glasses frames were for computer glasses. While I thought it was a good idea originally, because I use the pc a lot, I couldn't use the glasses indoors. Everything about the glasses strained my eyes. However to his credit Dr Yoon did correct my right eye vision which other optometrists wouldn't touch because of cataracts. So he gets a C.

Overall an odd experience. The receptionist was very sassy and funny which I appreciate, but 90% of…read moremy time with the doctor was spent with him talking about school and AI. It also felt like he was judging me about going to a Technical College. I can't necessarily recommend this optometry office.

I love this clinic! Dr. Naidu is professional, knowledgeable, and so kind. The staff are helpful…read moreand friendly. I highly recommend Bridgeport Vision Clinic.

Please for the love of god go somewhere else! They have f- me up every step. First my eye…read moreappointment was terrible they pointed out that my pupils were different sizes and after going to three different doctors and spending way to much money they told me that I was probable born with it and my old doctor (Costco) probably knew this and didn't see the point in pointing out a flaw. Then I buy glasses that were insanely priced but I wanted to help out a small business so I thought it was worth it. After I get the glasses they were way too tight and I tried to get them adjusted but they told me my face was too muscular and that's why they didn't fit. Which is crazy because I have a very tiny head so how are normal people fitting into the glasses. Well I tried to return them and they were trying to talk me out of it. I know they we're trying to run out the clock so that I couldn't return them. Well after I finally did I bought a pair at Costco but Bridgeport wasn't done with me yet they never called my insurance to refund my benefits. So after Costco very kindly explained to me that they couldn't do anything and that Bridgeport needed to refund my benefits I called Bridgeport asking them to do that I'll give you a play by play "Bridgeport vision how may I help you?" " hi I bought a pair of glasses from you guys and I returned to them and I went to go buy another pair of glasses somewhere else and they told me that you guys hadn't re-funded my benefits yet through my insurance so I was wondering if you could do that" " no we don't do that here you have to do that yourself" " oh well Costco told me that you guys had to do it and that I couldn't" " we don't do that here" So after that I called my insurance company who was extremely upset with Bridgeport for making me call because I shouldn't have been involved in this part of the insurance. They called Bridgeport and basically scolded them for not doing their job and trying to keep the money away from me. So yeah my experience was horrible.

Great customer service! I wish I got his name but he's the older gentlemen with glasses that works…read morethe lens crafters sales floor. He helped me and was patient as I took forever to look. Place was clean and welcoming. The doctor was fast yet efficient which was nice. They have this new technology where they hold up the iPad/tablet to your face with the frames on. It takes your measurements instead of relying solely on self measuring. That way it's accurate, HOW COOL IS THAT! My glasses came in so fast too not the week they had originally given me. My only down side would be not having a hard case or glass cleaner pad when given the glasses. It comes in a baggie and apparently the baggie can be used to clean it as well which didn't quite work for me. Luckily I have an old cleaner that works fine. Would still definitely recommend!

I love this office. I've been coming here for 3 years and have always had a great experience…read more Dr. Kim is always incredibly patient and knowledgeable during my exams. Today's appointment I saw the "guest doctor" and I'm sad I didn't get his name but he was just as warm and friendly. The ease of my appointments are always unmatched. After procuring my new prescription I naturally browsed the selection of frames in LensCrafters which is always abundant with what is trending and also classic style frames. The brand selection is always top notch and everyone is beyond helpful with recommendations. Fran and Nikki helped me pick my frames and did an amazing job. I always recommend this location of LensCrafters, it's hands down the best!

I was in dire need of getting a new pair of glasses as the pair I had broke and I did the "tape…read morejob" on them longer than I should have. Also I knew that I would need to get bifocals which I had some anxiety about because some acquaintances were struggling with theirs that just got them. I made sure to clearly state that I wanted something that did a smooth transition. After a fairly brief examination and a determination of what my current prescription would be I picked out two frames. I was shown the lens options that eased my concerns quite nicely and patiently waited about two weeks for them to arrive. Once they did I went in to try them on and get them fitted. One frame had a scratch that the lady fitting me pointed out on the frame and was something that happened in the lab. I didn't even need to ask as she ordered new ones automatically. Those arrived pretty promptly. I love my new glasses and switch them out throughout the week and getting used to the bifocals was not as much of a struggle as I thought it would be. Everything was handled quite well and I look forward to going back another time. A very good experience!

They have wonderful, helpful representatives, that are very knowledgeable about glasses. I have had…read morefour sets from them now and are totally happy.

The ladies upfront were so accommodating as I brought my daughter in with me for the exam. It went…read moreso smooth they were so helpful and kind. My doctor was clear and quick he even gave me a pair of trials to tide me over until my custom contacts came in. Awesome service better people

Professional, knowledgeable, helpful. Got lots of the staff involved helping me pick out glasses…read moreand giving opinions on How they look and recommendations on other frames and colors until I found one that fit and looked best.

Very nice staff here. The Dr was very on top of things. The optician was super nice as well. I…read morethink I got 2 great pairs of glasses. Will know more in a few weeks. I highly recommend this location.

It is okay . Things have changed since I used this place in the 90's. The Eyecare Club seems to…read morekeep getting more expensive plus contacts are. The plus side is the eye care is beneficial if you wear contacts because as I look around the contacts fitting exam can be very expensive so this works for me at the moment. It can take awhile to see the doctor even if you make an appointment. I recommend not having any other plans to do because this place takes awhile for eye exam. The doctor here is very good and provides a wealth of insight to help take care of eyes. Overall I feel satisfied with America's Best. So if you visit here plan to be here for about an hour or more if you have an appointment . You will need a book, phone or a crochet project and a snack.

Great experience. So easy to schedule online and I got right in. Doctor was knowledgeable and…read moreefficient. Friendly office staff and professional doctor. Will go again

Tacoma Family Eyecare is located in the optical section of the Tacoma Costco (37th Street). They…read morehave appointment booking capability from their website, however, I was already at Costco when I decided to pop in to make a new patient appointment. They were able to get me in within the same week! The receptionist was helpful and friendly, with the ability to answer my questions regarding insurance and what the eye exam entailed. I opted for an appointment that would give me both my glasses and contact prescription. The day of my appointment, I filled out a quick questionnaire to establish my care as a patient, and one of their techs performed the initial eye exam ($40 out of pocket, covered by certain insurances, but a very important eye exam as it checks your eye health). Dr. Kathy Kim was the optometrist I saw the day of my appointment. She began with asking if I had my glasses with me ('dOh, I forgot to bring them!) but I was able to tell her the power of each eye from a prescription from 1.5 years ago before I moved to Tacoma. Th usual eye exam commenced, with having to read the letters with one eye, and then the other. Dr. Kim mentioned the slight astigmatism that I've heard I've had for a while, but hadn't been corrected by other optometrists/ophthalmologists. She gave me the option to do the regular contacts I was accustomed to, but also suggested trying toric contact lenses to adjust for the astigmatism. Dr. Kim explained that these type of lenses would reduce squinting, and help with driving at night, reducing glare. Her receptionist was able to give me trials for both the regular contacts with my updated prescription (same day), and ordered trial torics which came in several days later. What I loved about Dr. Kim was her demeanor. She was professional, and able to build a great rapport during the quick 15 minute exam! She allowed me to look at the eye health screen (your vision is priceless, it's worth the $40!) and let me know that they have a 90 day follow up policy to have the lenses adjusted, should I not love the trials before ordering my contact supply. 5/5 highly recommend! (P.S. I don't believe you need a Costco membership to utilize this clinic in Costco).

If I could just write EW I would this place is something else. Have you tried the theater here. It…read moreis literally falling down. The playhouse, in 30 years, I have never seen a person or a play actually happen. It's poorly designed causes traffic back ups and there isn't really even any good places to eat.

Nice clean mall area. I love that there's a big sign on the ceiling advertising boba because that's…read morewhat I was there for! Love it!