Been with them for years, and not happy with the customer service lately. I notice that they treat people who have insurance plans a lot differently, than those who on ODSP. I have been on both ends. And it's disgusting. ALL customers should be treated with respect and dignity. You never know what someone has gone through and being treated less than, is just NOT ACCEPTABLE. read more

I would give a minus one if I could. WORST experience I have ever had. So many excuses and flat our lies. 6 times the glasses were sent back and still not right because the office and/or lab screwed up. Optometrist gave RX ot did not come back right then another person who claimed to be an optometrist looked at eyes, took measurements and changed RX now the lab is completely confused. Left with no glasses and finally got a refund foe glasses only (which was another screw up) and now I have to pay out of pocket for another exam. I am a senior and $100 is a lot fir me. Terrible place, don't go read more

I had cataract surgery and was waiting to see my optomotrist and decided to try shopping for my new frames. I went to the Vision Clinic on Portage Rd to look at frames. The lady I dealt with was friendly and helpful. I took some pics of the frames I liked and left. A week later I went back and a lady with short blonde hair that was shaved on the sides helped me. She was friendly and helpful but when I showed her the picture of the frames and their model number I had taken the previous week she was very unhelpful. She said that the $199 "budget" frames were just what was left on the display and they were probably gone. She did try to help me find ones that looked similar by just comparing what was on the shelf. She told me that since I didn't have a prescription yet it was best to just come back when I did, since they couldn't hold any frames and the 'budget' frames couldn't be ordered. I was very disappointed but assumed that was just the way it worked. I left and decided to try the Vision Clinic on Lundy's Lane to see if they had anything similar to the frames I had seen the previous week. At this location, the very friendly and helpful lady looked up the model number in her computer and said they did have them in stock and found them for me. They were on hold for another client, but she said they could order another pair and hold them for me for 2 weeks. I was shocked!! The lady at the Portage Rd location said none of that was possible with the $199 "budget" frames. read more

Once again Amanda provided me with exemplary service. I had to replace the clip-on component for my prescription eye glasses. It took her very little time to look up my initial purchase and order a replacement. The process was completed within a few days and I had my sunglass addition in hand. read more

Amanda is the best! This is a repeat visit for another pair of glasses after seeing my optometrist. Again, she took the time to make certain that the pair of glasses that I purchased was a perfect fit and complimented my features and coloring. In addition, I needed a very small pair that is hard to find but the Vision Clinic stocked it. Very pleased with my experience. read more

The optometrist was nice and because I am a student and had trouble in school,he asked if I could get my glasses the next day and I did.I am so grateful and the glasses turned out great. I love them.Thank you read more

We have been clients here for years. They have a good selection and good service. The staff is very friendly and accommodating to our requests. I had repairs done here and they're fast and accurate. That being said, the main reason we shop here is because we're fully covered by our insurance. Otherwise we might not as everything seems pricey. read more

Vision Clinic - Eyewear & Opticians Near Me - Niagara Falls, Ontario

Friendly people and great service. Forgot my contacts at home in the US during business trip and needed replacement to cover the next days. Took my prescription, provided me with the needed contacts for free (bug surprise). Far more than I expected, if I would live in Canada and close to Niagara Falls, they would be my go to place. read more

ST. Catharines Glendale location The worst service you can expect.. After 9 visit didn't get even on visit right.Not even return they are not able to get since July. It is almost Christmas !!! Family business where no one cares ! They are good in waiting customers time. NEWER AGAIN!! read more