Worst experience ever! Extremely Rude and unprofessional. Employee changed my script, thinking she…read moreknew better than Dr. Monesanti... "thought youd like it better" was what she said... left in tears only to have Lorna the office manager call and threaten me. Was advised to rurn into OPD, AAO and FSMB. Would highly NOT reccomend!!

Wonderful staff and doctor. He really spent the time to make sure my child was comfortable before…read morestarting. Office was very clean and well organized

My first time experience here was terrific!! Not only did I get my prescription (necessarily)…read moreupdated, but they were also SO helpful in getting my new glass lenses updated to my specification. I especially want to thank LuAnn, who assisted me with my new lenses and made sure I got what I needed in time for a trip out of town. I was VERY happy when I left there today!! Kudos!

I used to visit Doctor Komm here for my vision needs years ago…read more.... He was also my father's optician when he was alive, and I also listened and valued my father's opinions. Changing doctors to "see" Dr. Komm was a god send! He made me laugh, listened to my concerns, and always had the time to see me regardless of his schedule of patients! I would *Highly Recommend this Vision Doctor to anyone*! After all - we all have to take the time to *SEE*! Two thumbs and ten toes UP!!!! :)

Unless you're willing to cancel your entire day to go to an appointment.... Been waiting for 1.5…read morehours and still waiting

Called there for an exam and potentially a touch up on my lasik that Dr. Endl screwed up 20 years…read moreago and the Secretary kept pushing me to tell her what my insurance information was. My guess is since everyone in WNY has had lasik and they can't claim fame to taking care of the Bills or the Sabers anymore, they're greedy for money. Who in the world turns cash down?? They'd get less from insurance! Place has lost its integrity.

Been with them for years, and not happy with the customer service lately. I notice that they treat…read morepeople who have insurance plans a lot differently, than those who on ODSP. I have been on both ends. And it's disgusting. ALL customers should be treated with respect and dignity. You never know what someone has gone through and being treated less than, is just NOT ACCEPTABLE.

I would give a minus one if I could. WORST experience I have ever had. So many excuses and flat our…read morelies. 6 times the glasses were sent back and still not right because the office and/or lab screwed up. Optometrist gave RX ot did not come back right then another person who claimed to be an optometrist looked at eyes, took measurements and changed RX now the lab is completely confused. Left with no glasses and finally got a refund foe glasses only (which was another screw up) and now I have to pay out of pocket for another exam. I am a senior and $100 is a lot fir me. Terrible place, don't go

I've been going to Dr Hardgrave since I was very young, and I've always appreciated how kind he and…read morehis staff are; they know all their patients by name, and they are all genuinely nice people! Dr Hardgrave is an Opthamologist, so he specializes in eye disorders/ diseases, as well as routine eye exams.

My mom and I have been patients of Dr. Hargrave's for many years; in fact, he found my mom's…read morepituitary brain tumor which could have caused her to go blind. He is absolutely excellent at contact lens adjustment. At other practices, I have to go 2 or 3 times to get the fit for hard contacts right, but he gets it just right on the first try. They are also very accommodating, very personable, and just good hearted people. Can't recommend enough!