On November 2, 2018, and after a two day train ride from Washington, I arrived at Smith Motors to…read moreinspect and test drive a 2007 Saturn Ion 3 Sedan that I had located on cargurus.com. The price I negotiated in advance was good and based on the average of the KBB, NADA and Edmunds appraisals, but it was very difficult inspecting the vehicle outside in the chill rain of that morning. Of course it eas contingent upon inspection, and I was unable to located a certified automobile inspector in that area. Inspecting the vehicle in the rain made it difficult to see exterior damage, and test driving with the defogger blasting concealed the defect about which I am making this post. The salesman, Craig Manske, was a very friendly man who actually made the drive to Fargo to drive me back to the dealership in Wahpeton. I specifically asked him what is the meaning of "certified pre-owned," and he assured me that the Saturn had undergone a rigorous inspection and servicing. Regretably, he failed to inform me that he had allegedly scheduled an appointment with his cardiologist at the very time I would be at the dealership. That meant that he would leave me in the aggressive hands of the closer, Smith Motors's Business Manager, Ross Kent. I was at a real negotiating disadvantage that morning because the train arrived at approximately 2:30 AM, leaving me extremely sleepless by the time I was asked to inspect the vehicle and execute the bill of sale six hours later.  Perhaps Mr. Manske's deliberately making a very important date with me on the same morning when he had a prior commitment with his doctor is customary, business practices in Wahpeton, ND, but in most of the places I have lived or practiced law, it is considered extremely inconsiderate and worthy of condemnation.   Mr. Kent insisted that I sign a form acknowledging that my modifying the vehicle or using non-GM parts might void the warranty.  I reminded him that the vehicle was twelve years old, had sixty-nine thousand miles on it and was undeniably out-of-warranty.  I initially refused to sign.  When he made my signature a deal-breaker, Mr. Manske was conveniently absent and not available to drive me back to Fargo.  I had to ponder the possible ways my assent might haunt me down the road.  Take the after-market tow hitch, for example. I also then had to decide how I would make my way back to the train station fifty miles away. So under duress and possibly against my better judgment as a retired lawyer, I gave in because of the time and effort I had expended in getting myself to the dealership in the first place to buy this vehicle..   My inspection faculties were impaired.  I didn't see the dented hood way up near the windshield, for example, because it was covered in rain drops that were falling down and the light was bad.  How do you suppose that defect happened?  I discounted the gouged rear bumper that was obviously caused by the tow hitch being used.  I did make mention of the driver seat cover being unattached, but Mr. Manske discounted it (more on that later).  During the test drive, I failed to notice the horribly squeaky clutch and brake pedal (more on that later).  Again, I was sleepless and unaccustomed to the damp cold of Wahpeton when I stepped outside to inspect the vehicle and test drive it in the rain relatively early that morning.  I drove the car back to Washington without incident and before the snow hit, thank goodness.   The squeaky pedals and seat cover annoyed me enough that I took the vehicle to the nearest Chevy, Buick & GMC dealership in Warrenton, OR.  http://www.lindsaybuickgmc.com/  That technician was unable to clip the seat cover back on without his taking the additional trouble of detaching the seat from the floor.  He also was unable to silence the squeaky pedals with the lithium spray designed for the task.  Would I have insisted Smith Motors resolve these issues prior to accepting delivery of the vehicle in a more refreshed state of mind?  Most assuredly, and I think about that every time I get behind the wheel!   Even at the dealership Mr. Manske was fishing for both compliments and referrals.  Okay.  I would have done both if the dealership had offered me a solution or an accommodation for the issues I am experiencing with the vehicle.  Did Smith Motors offer to reimburse me for the labor involved in hammering out the dented hood or filling the gouged bumper?  Of course not! The seat was reattached on my subsequent visit, I ended up paying $55 in a last attempt to silence the pedals, but it was unsuccessful. Was it too much to ask for Smith Motors to reimburse me for the labor involved in reattaching the seat cover and silencing the squeaky brake and clutch pedals.  Though that would be a class act and worthy of the highest review and tireless, multiple referrals from me, my request was denied.   Shop somewhere else for a used car. You'll be glad you did.

From the owner: Small Town Friendly, Big Town Deals! Smith Motors is your trusted Chevrolet, GMC dealership in…read moreWahpeton and the reason why our loyal customers keep coming back since 1960. Smith Motors carries new and used Chevrolet, GMC cars, trucks & SUV's. We also have a wide selection of used Buick, Cadillac, Pontiac, Olds and many other foreign & domestic vehicles. Our Full Service Automotive Center and Body Shop deliver high quality parts, repairs, and services in Wahpeton/Breckenridge and the surrounding area. Smith Motors also offers our customers the option to handle your financial needs. We will do our best to find our customers the best rates possible from reputable lenders. Our Mission is to provide the highest quality products with the greatest service possible. Smith Motors applies it high quality service standards to develop and maintain long lasting relationships with out customers, employees, and suppliers.

Took our F250 in to diagnose and repair a turbo issue. They found an actuator was faulty. Agreed on…read morehaving them replace it for us. The problem arose when they tried to replace the actuator and in turn damaged the turbo itself, presumably because they most likely did not use the proper tool to either disconnect or reconnect the actuator to the turbo. Then they wanted to bill me an additional $5000 to fix the problem they created. Will not be using their services again.

I have had terrific service at Vision Ford Lincoln! They went above and beyond to solve a problem I…read morewas having. I also always get my oil changed there and they make it so easy!

Never again. Worst experience EVER!!! Very high pressure salesmen. He took my keys the minute I…read morewalked in the door and I never saw them again. I was very clear I could raise my current payment at all. They came back with a payment that was $50 over what I could pay. I said no. He then said all I had to do was make 6 payments and I could refinance and cut the payment in half! ALL OUT LIES!! The bank they financed me through doesn't do refinancing and my credit wasn't good enough to go anywhere else. So I'm now stuck with a payment I never wanted. I will NEVER buy another vehicle here and neither should you!!!!!!!

This place is kind of a joke. My husband took his truck here to get some work done and we got…read morecharged for things that never got done. It was a bad experience of laziness that is for sure! He got it home and looked at what was done and it was was very disappointing. He could see that things weren't even touched when he was told there was nothing wrong with it. You can't test something if you don't even touch it! Don't take your vehicle here. They didn't even do a good job on the oil change!

Was traveling through Fargo from out of town. Vehicle threw emissions code. We called Luther where…read morewe bought the vehicle from and they did nothing to assist us. Called Gateway and they got us in, diagnosed the problem, helped us secure a rental, and got us on our way. Rochelle was great to work with. Will definitely be looking at Gateway for our next new vehicle.

Charged for repair on an issue that they caused by negligence. Charged for a cap after they said…read moreit was missing, even though I told them exactly where it was, it had fallen down in the engine compartment. Said they looked multiple times. When I picked up the vehicle, not only was the cap in the engine compartment. I pulled a loose tool they had left just lying in the compartment under the hood. I realize mistakes happen, but when they never took accountability, or even apologized for any of the above, they have no integrity as an organization.

Another GREAT experience with Mark Morris/Nelson Ford. Mark…read morewent out of his way to make sure the vehicle was delivered as planned, with a special personal touch. ThankYou Duane Pocta

I made appointments to get tires and auto detailing. Was supposed to be done by 5 pm on Thursday…read more It is now 11 am on Friday and I'm in a waiting room with no idea how much longer!!!

We finally found my perfect car a 2022 Equniox premiere in Sea Glass Blue! It took forever for it…read moreto be delivered but Blake kept us updated whenever they got anything from the plant in Canada. Blake spent almost an hour going over everything about the car. Our first oil change is free from them then the next one is free from Chevrolet. Great company!

I put one star but I wish I could put zero. They are awful to work with. They discriminated both me…read moreand my boyfriend. Told me I was dumb and didn't know what I was talking about. Even though I gave them everything they asked for. Would not recommend them to anyone.

We had a terrific experience buying our Grand Highlander with Quality Toyota. Our salesman Ryan was…read moreproactive in getting our desired vehicle from Toyota and in securing and installing difficult to find accessories. Erick in the finance department was also very helpful over the phone and at pick-up. This dealership is honest and pleasurable to work with. Other dealers were charging premiums for our particular model, but Quality didn't play that game and just kept to MSRP. We were treated very well and we'll be coming back for future vehicle purchases.

I went in for a oil change and I was super impressed with everyone I came in contact with. Two…read morepeople went out of their way to make sure I understood everything they did to my vehicle -JJ and Andy-THANK YOU!! All of my business will be going to Quality Toyota, a place that treats you like royalty!

My first experience with college way auto was in 99. I took a truck for a drive and back and told…read morethem 4 things wrong with it. The owner was like so what. I asked if he would fix them he said if you'r gonna buy we can work something out. I said what If I don't buy are you still fixing he says why? Fast forward to now against my better judgement I bought there. Transfer case is broke. I go to give service man to take for a ride I get nothing but attitude and how I don't drive right after I already said I would normally not drive this way im just trying to show you quick what's wrong unless you want to be behind the wheel and blow into my intoxolock. He throws attitude again. I've already been to ford. They told me where the problem is. Im not gonna leave my "great" truck for that inept guy to mess with. I told them screw it I will buy a new transfer case (because that's what Ford said was wrong) and install it myself and I will not give you any good advertising. So here we are. Do not recommend college way auto for anything. I have to post one star if I could post less I would.

From the owner: Founded in 1994, College Way Auto Sales & Service has been the leading provider of used car sales…read moreand services in the area. We are a family-owned business, and we carry a stock of reliable vehicles at great prices. From SUVs, cars, trucks, UTVs, and ATVs, our team has several financing options available, so we can help find a vehicle in your budget. Whether you're looking for a vehicle just to get you from Point A to Point B, or you need to make an auto investment that's going to last you the next decade, College Way Auto Sales & Service is here to help. As the premier used car dealership in Fergus Falls, MN, we take pride in pairing our local customers with a vehicle that matches their needs and budget. Our inventory is always evolving and the vehicles we sell all come with an exceptional guarantee that has given us a reputation for excellence in our local communities. From cars to trucks, SUVs and beyond, we're the best place to start your search for a pre-owned, gently-used vehicle.If you do end up buying from us or you're already a vehicle owner, we invite you to see why we're also reputed as a premier auto shop in Fergus Falls, MN. Our expert team of ASE-Certified auto technicians is here to deliver unparalleled excellence to you and your vehicle. Come to us for routine maintenance, minor repairs or major automotive work--we promise you'll always get superior service and optimal results...