I had a great experience with everyone at this office. Everyone was so nice , customer service is…read more10/10. Thankful that Shawn W. was able to help me out , he was so helpful and provided all the information needed for my prescription!

Got my glasses today and love them! I have been going to…read moreTSO 1463 since 2019. Very friendly staff, very knowledgeable, polite and caring. Shawn W. I love your friendly customer service and kind and loving attitude. I love seeing you every year and know you are missed when I am there on your day off. You all are like family. Thank you and God bless.

Been going there for glasses and contacts since they opened. Perfect fitting every time. A truly…read moreenjoyable experience!

Professional and knowledgeable. I have only had great service there. I would highly recommend this…read morebusiness.

Everyone was wonderful The atmosphere was inviting and…read morewarm. The ease of scheduling an appointment to the actual visit Looking forward to future visits

Amazing atmosphere of very kind people with genuine interest in your wellbeing and eye careread more

My family and I have been seeing Dr. Sanwari for a couple of years now, and every visit has been a…read morepositive experience. She's professional, knowledgeable, and takes the time to answer our questions. The front desk staff is courteous and helpful, and wait times are minimal. Highly recommend!

Our family--my husband, myself, and our two daughters--have been seeing Dr. Samina Sanwari for…read moreseveral years. Until now, we have always had positive experiences which makes this situation especially disappointing. A few days ago, my oldest daughter had an eye exam, and her prescription changed. We purchased a new pair of frames and lenses, and we also paid $299 to have the lenses updated in her current glasses. Shortly afterward, we received a call from the front office informing us that her existing frames had broken while the staff was replacing the lenses. We were then offered a $100 credit toward the purchase of new frames. Frankly, I was surprised that Innovision did not feel responsible for replacing the frames that were broken while in their care. We were told that because the frames were five years old, they broke during the lens replacement process and that the office cannot be held responsible they said, "this just happens sometimes." While we understand that older frames may carry some risk, those glasses were my daughter's favorite pair and originally cost $250. They were entrusted to be handled with care. We believe it is unreasonable for us to bear the loss when the damage occurred during that process. My husband explained that we were not interested in accepting the $100 credit and instead requested a refund of the $299 for the lenses along with replacing the frames they broke. They agreed to refund $299 for the lenses but declined replacing the broken frames. As a result, we are now left with neither the original frames nor the new lenses. After years of being loyal patients, we expected better customer service and accountability. This experience has been extremely disappointing. Unfortunately, because of how this situation has been handled, we have decided that our family will no longer be returning as patients Standing behind your work and taking responsibility when a customer's property is damaged goes a long way toward maintaining trust and goodwill.

Great visit staff very welcoming staff Nathan, Sherry, and Dr. Lee very helpful and informative…read more Clean building

This is a review from an appointment months ago. I have had glasses for 35 years and contacts for…read more25. This was arguably the worst experience I've had trying to communicate with a doctor and facility. Do not go here unless you have a lot of free time to argue and have multiple appointments to make sure they listen to you. In retrospect, there are a few places things fell apart. 1) The appointment. I realized later the doctor never asked me for my old prescription. He also did an exam and then lectured me about how I'm going to need glasses for astigmatism and seemed to be amused and joking about me getting old. When I pick up my prescription for glasses and contacts they are way off. It took me a week or so to realize (because I generally trust my doctors) but after dizzy spells I realized he had prescribed me a significant jump over my existing prescription which has not only stayed the same for two decades, I had worked with my last eye doctor to lower my prescription bc of headaches due to being on screens for the whole day. I came back in for another exam and he didn't apologize or say anything other than to change my prescription after he verified he was way off the first time. Not that I asked for compensation but nothing was offered. 2) The ordering/ front desk. Nice people but they are wholly disconnected from their customers. After my lens prescription was corrected I asked multiple times to ensure the glasses were changed too. I was assured by the woman up front as well as the guy who makes the lenses that they would be. When I came back again (we are now on our third visit) they were not only wrong, they used the wrong type of lens. The tech could not explain why he did that but just took them back and said he'd fix them. I reminded him again at that time to make sure the prescription was updated bc they were wrong. Fourth visit. Guess what? Lenses are correct but prescription is wrong again. Yet again no explanation and no apologies let alone any sort of offer to compensate or rectify for my time. Just another "well come back again" 3) Related, my parents had a similar experience. The condescending doctor didn't listen to my mother and gave her glasses that made her dizzy. She doesn't speak up as much as I do so she just kept them and didn't use them until she got them corrected elsewhere. I have no words for the level of terrible experience I had here. I simply do not have time in my day for this level of incompetence. After that last appointment I just didn't bother. I have a pair of $400 glasses I can't wear sitting in my drawer and I'm glad we are finally on a new year so I can find a competent eye doctor.

after having had bad experience with fabrication of my glasses years back I left Vision One and was…read moreusing a different service provider until recently when that nee provide optometrist lefr and her replacement was not as good. I needed a new prescription and decided to get it from Vision One since my past prescriptions from Dr. Wang were good, the problem I had there was with the glasses. Well, this time I had to be also disappointed by the prescription was not correctly capturing distance vision. Vision One refused to repeat the exam at no charge motivating there had been 9 months. And it was but my distance vision had not changed for 3 years. So I went to another optometrist today and sure enough was told that my distance vision was the same as on my 3 year old glasses and Vision One prescription had it far off. This was the last time I gave Vision One a chance.

Just came from Vision One Eyecare. 1st. They are open !! (The place I went to before is closed for…read morethe holidays). 2nd. Everyone is very nice. 3rd. They have provided me with a superior service (I just walked in and I have never been there before) and made minor repairs for my sunglasses absolutely free !! wow !! It made my day. I can use my glasses again !! And I will definitely be back for any optometrist or glasses repair services !! Thank you very professional Hannah !! Your customer service skills are outstanding !! You made my Holiday Season !!

things have changed so much here, I am disappointed with some of the practices and policies that I…read morecan no longer commend this place for for anyone else. I will no longer do business with them, and I would recommend a different place for you as well.

I was happy with the service, but they gave me my daughter's prescription without PD I called them…read moreand they told me I can come and they will take measurements, I came and they ask me for $25 for this service, when normally that's why I paid for first time. It's sad to see this company only want money and they don't care customer service... not recommended.

This office not only SOLD (told me $150 would be covered by insurance and I paid my $25 copay) me…read moresample boxes of contacts that say "Not for Sale" (fraud) but they have now blocked my phone number so I cannot call to request a copy of my receipt where they charged me. I was seen in January and was told they would be filing with my insurance and as of 3/30 they still have yet to file with my insurance because they know what they are doing is fraud. when I called from a different number they were mad that I got through and told me that Bob (really aggressive office manager or some other title that makes him feel like a big guy) told them not to talk to me. Bob is the same person who yelled at me when I questioned the boxes of sample contacts, called me a liar, and instructed his staff to no longer help me. I guarantee the physician has no idea what is going on in her practice. Really shady business practices all around and clear fraud/theft.

Wonderful office, very clean and pleasing. The ladies at the front desk were helpful and guided me…read morethrough the process. I cannot recall the doctors name but he was extremely nice and explained everything. He was very thorough, patient and personable. This will definitely be my yearly vision checkup place.