So this was my first time here and kind of feel after leaving like I visited a used car dealership. Don't get me wrong the staff seem to be very friendly and try to address your needs. You may be put in the waiting room for about 20 minutes but that is not to bad of a wait. Why is say used car dealership is what happens at the end. They get your prescription then try to get you to purchase glasses from them. Then they charge you $200 for a contact exam, that is a lot of money when you really get nothing out of it. You get temporary contacts then they look and measure and say oh yeah they fit, I will order you boxes. I asked how much are your boxes, $80 each. Wow. I can go to Sams or Costco for half the price. Then they say yeah come back again, I would assume they will charge for that visit too. Beware of the technique. read more

Vision Source Rio - New design - Optometrists Near Me - Rio Rancho, New Mexico

Dodged a very pricey bullet here. My experience with the receptionist and the other person who looked up insurance was excellent, but I couldn't believe all of the additional charges I would have to pay vs my old eye Dr. I only called here because my insurance changed and they were on the list. I would literally pay 200 less for my simple needs if I just went to my old Dr. and even payed out of pocket, skipping my insurance entirely. It was disconcerting to hear so many warnings, disclaimers and "fine print" from an eye Dr. I just wanted a simple frame and contact prescription renewed and have no eye problems. They wanted my medical insurance info up front in case they found a problem and warned there would be additional charges they would have to bill my medical insurance for if they found anything. That made me feel uneasy. Never had to do that before, and what did that mean exactly? In addition, seems like they have a state of the art retinal scanner that I'd have to pay out of pocket for that was another 40.00 or so. It's not necessary to get because dilation is covered by insurance on most exams. Dilation is still gold standard for eye exams. It allows the doctor to see the far edges of your retina in 3 d vs 2 d. This is allows for spotting issues like retinal tears, tumors, or early signs of diabetes and high blood pressure. Anyhow, they also have their own tier system on how they book you, and they charge you a 150 to 250+ for a simple contact lens scrip and fitting, and mentioned other possible fees. The straw for me was the automatic 42.00 "booking fee" on top of a copay, 160 for contacts exam, another 49 for scan, possible other charges before even getting glasses/contacts I'm sorry, what? Obviously their priority is profit..and while that may be normal as a business, this is excessive and insulting. While doctors cannot legally manufacture a fake diagnosis (as falsifying records to bill insurance is a severe criminal offense), aggressive practices can exploit gray areas by up-billing for minor, harmless findings like standard eye strain or slight dryness, itchyness from environmental allergy, etc. I'm not saying the care is bad, I'm sure they are highly qualified but you had better get a quote in writing before receiving care to avoid surprises. Check your insurance carefully. I'd estimate an out of pocket cost for the appointment, glasses and contacts.. assuming they will let you choose pretty basic would be 650 to 1000 when all is said and done. I did some research and found that vision insurance companies have drastically cut payouts. Routine vision plans (like VSP or EyeMed) often pay doctors incredibly low rates for an exam. Conversely, medical insurance payouts have generally kept closer pace with inflation. I don't know if that's what's happening overall, but it's concerning that it's just something else to be aware of in the healthcare battles we increasingly face. read more

Do not order from this store. I called the store to check on inventory I was placed on hold for several minutes and then was told they did have inventory and it was OK to place the order. I placed the order within five minutes of hanging up the phone. Less than 24 hours later I am sent an email that saying they don't have stock have no ETA on New stock and are canceling my order. What a joke I should have checked the yelp reviews before I placed the order I should've known better don't make my mistake! read more

liiked the doc. the way they billmedical first is a rip off. They charged me 140$ for my test. when my husband went somewhere else was diagnosed with cataract had same test and the office billed his eye insurance. that office was paid by the insurance. vision source gave me some lame excuse that they would not get paid. BS this office is a rip off read more

AWFUL - would not ever use. They do not know how to measure glasses. Then, when they are screwed up, they just shrug and say "well, sorry we already billed your insurance". I am currently EIGHT WEEKS OUT waiting on glasses to be done right. read more

This place is turning into a vision mill. Disappointed to say the least! Beware they will not tell you they don't take Davis vision until after your appt so they will bill your medical insurance if they are able!!! read more

I'd rate this place lower if possible. I went in for a routine comprehensive eye exam with vision insurance which would cover the entire visit minus a $10 copay. This place decided they would bill my medical insurance instead of my eye insurance, costing me extra over $161 more. Their billing practices and costs of services were deceptive and not disclosed up front, although they claimed they had explained this before hand, which was a lie. They did not medically diagnose, provide treatment or forward my medical record as requested to my primary physician as requested. Dont go here... I've worn glasses all my adult life and have never been treated so poorly or deceptively by any other provider. They did not provide any service beyond what is covered by my vision insurance. read more

vision source's priority is money. They won't conduct an eye exam without both your eye care insurance and medical insurance. If they confirm a medial diagnosis for cataracts or diabetes, they will bill your medical insurance as well without taking any action involved with the cataracts or diabetes. Money first! read more

I had a horrible experience with this business in February'25. The office manager was also extremely unprofessional and rude. I posted poor reviews and the owner responded, wanting me to email their info line. I did and received no response. I thought I would try one more time and I made an appointment for this week. They will not honor it. They didn't even try to resolve anything and only gave lip-service in public forums. I'm extremely disappointed in this business. It used to have high integrity, great customer service, and a great amount of empathy for the customer. Sadly, they only care about the money they can get and nothing else. Do not go to this business!!! read more

If you have medical insurance and you have a retina provider somewhere else do not go here for eye exam. They will declare they did a full medical workup and bill your medical insurance and your vision insurance. Since we have vision insurance, we do not have medical insurance covering what they bill. I have numerously asked them to bill what was done and it was the same exact eye exam as the rest of my family. Except they saw I had a vision issue I was born with, so they took it up on themselves to bill differently to get the $$$. My insurance did not cover it so I had to pay out of pocket. This was the first time a vision place billed me. I was stuck paying over 85.00 to get them off my back. I took my entire family elsewhere. I pleaded with them to only do an eye exam next time they said too bad this is how we bill and we will do it our way. I explained no other place has ever been the way. It is unfortunate it was about the money for them at that time, so I took my family of 7 soon to be 9 elsewhere. read more

I've waited two months for my sons appt just for them to tell me the week of that they don't accept my insurance with blue cross blue shield. So I recommend calling to make an appointment instead of booking your appointment online. Most places around here have a long wait just to be seen. Vision Source Rio really didn't sympathize at all. My son needs an eye exam. This is so frustrating. read more

I have been going to Vision Source since we moved to Rio Rancho, and all of my family members have gone there as well. They are efficient, current with technology, and I love that they have staff that have been there for years - it's like I am going to see friends/family! Krystal, who has been there for five years, is so sweet, sparkly, and friendly every time I go in. It's the best place for our vision needs, and I highly recommend them! read more

I've been here for routine eye care, and they were GREAT!! Today my daughter was in a car wreck and got glass in her eyes. Dr. Estrada and the entire group was FANTASTIC!!! They got her in immediately and took great care of her! As a medic, I can tell you these Docs rock!!!!! read more

Vision Source Rio - Optometrists Near Me - Rio Rancho, New Mexico

Great customer service from beginning to end. We made our appointment on line, came in and the tech/specialist (assuming that was her title) did all of the tests and the paperwork. A few moments later the Doc came in with her buddy (her service dog). He was a great sight to see (I'm a dog lover). Appointment was great, sent out front to get my contacts ordered. There was a delay in my contacts arriving, but they hooked me up with some trial contacts to hold me over. They were not pushy, and were not trying to upsale me with products. Highly recommend the business. Was extremely pleased. read more

The staff is so friendly and thorough. They make you feel good about the vision tests.

Sara is the reason behind any stars. She was awesome in helping me pick out my frames. However, billing in this office is shady. When I made my appointment and waited 2 months I indicated I had vision insurance that covered everything. I was told they had to bill Blue Cross Blue Shield first then my vision as secondary. I asked them to do the reverse. Well they did not so instead of paying my $15 copay I am paying $400. When I called the office I was told that is the billing practice of this office. I have filled a grievance with my insurance. read more

I get eye exams covered for $10 with my insurance but every time I come here I have to pay $50+. It's just a little sad to see all the things they tack onto your exam without actually telling you until it's time to pay. I also didn't like how pushy the doctor was with whatever supplements she's selling. If I wanted to buy supplements I'd have asked. It was a big waste of time hearing this speech about it. My infant son and husband were waiting in the car for me to get a quick exam and it was not quick. I'll never come back. I don't believe in doctors offices not being upfront verbally about what exactly I'm going to have to pay for. Had I known, I wouldn't have gone. Don't even ask for a copy of your script. They gave me the hardest time when I told them I didn't want to select glasses and just wanted my RX. Like, you're charging me $50 for something that should have been $10. just print it and let me be on my way. I paid for services rendered. I should not be pushed into buying frames and lenses onto of random supplements. Like I said, my infant son was in the car. I just wanted an exam. It wasn't even that great of an experience. read more

Another optometrist advised if I don't want want, don't feel like, or it isn't covered they won't force it, they further advised the alternative that is covered is effective enough. They also advised there was not any upfront fee and this was not stated as a copay by this company this was stated to be a new customer thing, furthermore as I understand with my referral to an in network provider I have no copay. read more

my second visit was far superior to the first. i was seen at the time of my appointment. in and out promptly and efficiently.

This experience checked all of my boxes for Healthcare. I made an appointment, showed up at my appointment and met with smart, efficient and friendly reception. Dr. Estrada was professional, and concerned with listening to my needs. The tech who assisted me in finding the perfect pair of glasses did not attempt to oversell me, and offered helpful feedback with my decision of new frames. Yes, a bit pricey...but excellent service and keeping my business in Rio Rancho! read more

This place took my appointment but would not accept my insurance for glasses 3rd biggest employer in Rio Rancho.

Dr. Clatanoff and his team provide excellent care. Been going to them for years and appreciate the technology they use and how patient they are with all of my questions regarding my vision. Highly recommend. read more

I am out $800 for a pair of glasses from Vision Source Rio I cannot see with, even after the lenses were remade. Granted, I have a difficult prescription but I went to a different provider and they were able to get my glasses right on the first try. Evidently Vision Source Rio's slogan "life is too short for bad vision" is just that -- a slogan. read more

Do not go there ! I was told after staff saw and recorded my insurance ID's that I had coverage I did not. Based on what I was told by Optician about that coverage, I bought a 2nd pair of glasses. Turns out; not covered. I just received a bill for $169. I trusted them. Won't make that mistake again and am now familiar with all of my medical coverage. Also, Optician was Not forthcoming about cost of coatings, etc. When asked when I would get glasses he wasn't sure; a couple of weeks. I will not return. I also saw Optician be rude and patronizing with a Senior who was on a budget and looking for cheaper frames. All about money! read more

I haven't been to an eye doctor in 10 years thanks to getting Lasik, but with the pandemic and increase in computer screen time, growing older, and pregnancy, my vision has unfortunately changed. I selected this place as it is close to my parents so they could watch my son while I got an eye exam. Upon entering my temp was taken and I was directed to wash my hands! (Yay COVID practices!) Then I used their fancy eye machine to test my eyes and was taken back to the exam room. The doctor was great as was the assistant that I worked with. I asked about updating my lasik but the doctor recommended against it since it would make my nearsightedness worse causing the need for reading glasses or potentially bifocals in the future. I took her advice and got a pair of glasses. I spent a little extra money for a pair I liked better and tinting. I can't decide if I'm a fan of the tinting or now, but they were quick turnaround time/ read more

Great selection of glasses and sunglasses, super expedient, fair pricing, awesome warranty.

I had a very good experience with the examination and with Heather, the specialist who helped me pick out my new frames and lenses. It was a relaxing environment and all of the Covid protocols were in place to insure my safety. My glasses arrived in perfect condition a week later and I really enjoy the improved vision I am experiencing. Thanks to all of you. Jack H. read more

Best place ever!!! Very through and professional yet everyone was friendly? Love this place and would suggest to anyone looking for an optometrist!! read more

Janett Falcon did an amazing job of helping me choose my prescription glasses. I got my eye exam elsewhere, but I was having a hard time getting a call back from one of their techs to order glasses, so I stopped in Vision Source Rio. Jannett spent a lot of time with me and went over every option in detail so I could make an informed decision- I will be wearing the glasses all the time, so it was really important to me to get it right. I have every confidence that the glasses will be exactly what I need based on her assistance. Oakely had raised the price of the frames I chose since the original quote. Janett took it upon herself to speak to Sarah Graves-Brown to see if they could honor the original quote. Sarah made it happen. I didn't even know of the discrepancy until after the fact which makes me feel like they really care about the best interests of their clients. Vision Source Rio is now my family optometrist moving forward based on the hard work of Jannet and Sarah. Thank you for showing that customer service and care for your clients is still alive and well!!! read more

Find another optometrist. I made an appointment two months ago. I went in for the appt today and THE OFFICE cancelled my appointment because the doctor wasn't in today. I was told that they tried to call me which they did not. The numbers they gave me were very old but somehow the patient form I filled out and the email confirmation I received had my correct phone number. Waste of my time!! And the girl said they could fit me in Monday which doesn't work for me but I guess it does for them so then I would have to wait until November. No thank you. I'll find another optometrist who wants my business. read more

Been using Vision Source Rio for years. All staff are professional and extremely polite. Business is always striving to make your eye appointment easy and comfortable. Thank you Dr. C. And staff. read more

Update to previous post. Received a call from someone. Was hoping to post a positive result. Said they were sorry. That's it. And they don't care if they lose a long time patient. My review stands read more

Long but detailed post about my experience here. Wonderfully nice staff but awfully disorganized. I'm serious, these guys are all very kind to you. But I hated my experience. I came here June 8th for a vision exam and new glasses. I ended up also getting a pair of sunglasses. For my normal glasses I got the transitions, Eyezen, polycarbonate, so I went all out because my vision is important to me. I loved both sets when I finally got them 6/20. The sunglasses I got polarized, but the tint was not dark enough. They offered to send them back and have them redone, I said it's fine, I'm going away for a vacation. I can't wait any longer. So I went on vacation, it was fine, they still worked. I was able to see as well with the normal pair. I come back from vacation and go to work. I noticed that my vision felt weird. Like there was magnification on the lower half of them. I tried getting used to them but I couldn't. I had headaches, felt sick, and had to walk away from my desk frequently. I process data for 10 hours a day, this was unbearable. I called Rio Eyecare/Vision Source and explained the situation. I come back in at their request, and they told me it is the Eyezen (blue light filter). They said they added a +1 magnification to the lenses. At no point was I ever told they would do that. If I had know it's common to do that, I would have requested them not to do this and none of this shit would have happened. So I said I can't get used to it, it's been 2 weeks now. I want it removed. So they agree, they order the new lenses and I still have to use the original pair. Another few weeks go by and they're here. I go back and they go to replace my lenses. They're wrong again, they didn't cut them to fit my frames. At this point I'm devastated, I have been dealing with headaches, eye pains, and just hated the whole thing. So the lady told me she'd order them again and assured me, they'd be in THE NEXT 2 DAYS. I explained I am tired of waiting, my eyes hurt so bad. She was kind enough to find a plain pair of lenses to fit my frame that were my prescription for the meantime. So I took those and the pain was gone. I waited another 2 weeks, no call. So I kept calling and leaving voicemails, no one returned my calls. So I came in today, JULY 31ST and asked what is going on. Sarah sits with me and tells me their UPS driver didn't deliver the package today and the lenses were just barely ordered yesterday!!!! I was so upset, they assured me they were ordered way before. So she left to go call ups to get the tracking number and find out where they are. Instead, another woman came back (Sarah had to take a lunch). I think her name is Heather? She said she was a manager and felt bad about my situation. So now I'm even more upset, I don't like dealing with one person and then have another come to talk to me. And she again apologized for the situation, I said I can't wait anymore. She did offer to ship my glasses to me but I'd have to pay to ship my current pair to her At this point I was already stressed out. I'm done wasting my hard earned money, time, headaches, and gas over this stuff so I said no I can't. I am moving out of the state tomorrow. I thought I was doing well by coming to this place 2 fucking months ago and getting my vision stuff done BEFORE I moved out of the state. But due to incompetence, I am left with no glasses now. I told Heather I'm done, I can't keep driving 40 minutes here for this. So I requested my money back, I gave her back the two pairs of glasses I bought. She gave me a refund back minus the eye exam and Optomap costs and did not provide me with any empathy after I requested the refund. She completely shut down on me, I think she was also frustrated and maybe a little embarrassed about the whole situation. I spent a total of $513.79 and that's AFTER INSURANCE COVERING A HUGE MAJORITY OF THE COSTS. I am now about to drive back home WITH NO GLASSES and hoping I am fine and hoping I can find my old pair at home. This was an awful experience, I do not recommend this place to anyone. read more

I was very pleased on my initial visit with this company, However, after that, every issue I have had since that visit has been an awful customer service experience. My first issue I need contacts soon for a trip and the doctor was not in, understandable, when I begin to express how I "feel" I was told by the technician how I should "feel" from there perspective. She never recovered from this and never once said "I'm sorry you feel like this" Next my little girl needed glasses and they got them ordered, after receiving them and she scratched the glass. My wife called concerned with any care tips they could offer for a five year old girl, there response "If she doesn't wear them she'll get an eye disease." I would keep my money and find a business who values your business and treats your right. read more

From the moment you walk in this place is a pleasant experience. Everything thing looks clean and the staff is so professional. Marla G. Helped me find the perfect pair of frames and makes it easy to understand everything. read more

This local gem has been helping my eyes stay tip top for years now, the doctors and staff are all professional and a pleasure to work with, Sarah has been specially helpful and professional when it comes to choosing the right eyeglasses for me after my exam. They have the latest and greatest in eye exam technology, and the eyeglass/sunglass selection and pricing has something for everyone and is second to none. A newish feature is their esthetics including laser hair removal, tattoo removal, and many skin care treatments and creams for any and all skin types. Their laser is also the latest and greatest in technological advances. Buying new eyeglasses can be a pricey experience depending on your personal choices but the staff are very good about making you aware of the best choices for you based on your insurance coverage and/or out of pocket budget. They also still have a mandatory mask policy which is nice, and limit the amount of people in the building at one time which is very comforting to know some people still care and take the pandemic seriously. I highly recommend Sarah and Vision Source Rio if you're looking for a primary eye doctor, need to update your prescription, or even if you are just looking for the latest fashion accessory to go with your mask, they have it all at Vision Source Rio. read more

Had a great experience here. Marlene Garcia was so helpful. I will go back again. Thank you Vision Rio!!!!

I went in for an eye exam recently with Dr. Clatanoff and was thoroughly impressed with my experience. He was very personable and really went the extra mile as far as answering all the eye related questions I had. The facilities are gorgeous and I also met the office dog, Dingo! He's a delight. I'll definitely be back. read more

Welcoming environment with an extremely knowledgeable team. Whether you need glasses or sunglasses, their selection is super versatile and will have something for everyone. I found my favorite pair of polarized sunnies and the staff even helped personalize the nose bridge for my face. A year later and they are still the best fitting pair I own. The family at Vision are dedicated to optometry, to your eye health, with a mix that with a dose of fashion and amazing customer service. I wish I lived closer! read more

We are very disappointed in this place. My husband's frames broke within the first couple of weeks. They are only used for reading. We stopped by a couple of months later asking about the warranty on the frames wanting to get them replaced. The lady looked it up and said they were not covered. Apparently there isn't any kind of manufactures warranty. Which we find very odd. Other places have always honored a manufacturer warranty for the first year. We didn't purchase a warranty so she was happy to help us find another pair that we could give them more money for. They are really good at up selling. We feel like they are in it for the money and not wanting to help us. They have all sorts of schemes in the attempt to get as much money from you as possible. Very disappointed in them. We will not be returning and warn you to be careful to only get what you need and not get sucked into spending more money than you need to. read more