Didnt want to post a bad review but felt like I had to. I gotten glasses and contacts from this location many times. They take my insurance and are close to my house. I went in yesterday to get new glasses. Got my exam. The doctor is really nice and professional. When I went to pick out my glasses, I told the clerk that I was on a budget and only had so much to spend. I wanted to know exactly how much my lens were going to be so I know how much I can spend on my frames. Every time I kept asking she came up with another price. Finally when I got the price it was right at my budget. I get a $150 credit towards my frames with my insurance. The problem was that none of their frames are that price or under. I figured that most likely I would have to spend a little more. The cheapest frames they had to offer were Michael Kors. I started to get a little upset. Instead of helping me find something in my price range that other clerk at the counter said "Well you can get your glasses somewhere else if you like" I was floored. Of course she says this after the doctor left. I had enough and said "Ok I will just pay from my exam. I went to pay and the clerk said again "You dont have a yell at us. I had already apologized multiple times for raising my voice. They did not try to help me at all. I know if the doctor would have been there she would have had them help me. Customer service is lost now a days. They didnt even try to help me. Went home and order a pair online for 3 times less than what they were charging me without using my insurance. I didnt want to give a bad review but I felt I needed to. The doctor is super sweet but the staff needs some customer service training. Don't go here if you are on a budget. I will ordering all my glasses online now. read more

I have trusted my visits for about five years or more. There is a young lady who has been there for years. Personnel have come and gone. She is the "real deal" just give her a chance. She will impress you. read more

My first visit here, and they far exceeded my expectations. Dr. Chang and the staff were very caring, sensitive, and took the time to fully explain the entire process and results. I couldn't imagine a better experience. I was amazed at their professionalism, yet down-to-earth approach. I wish them much deserved success for their future. What a treat to see a group of such dedicated, friendly people all working together for the best interest of their patients! read more

The best optometrist I've been able to find. I've been a patient for over 3 years and have never had to wait more than 5 minutes to be seen. Dr. Le and her staff are very knowledgeable/friendly. They always make sure to answer all of my questions and concerns. Highly recommend this location. read more

A friend of mine referred me to this office. It's been awhile I got a eye exam that was not a pain in the butt! Front desk staff was friendly. Dr. Sara Le is awesome with her nifty tools for my eye exam. She was friendly & very helpful. I was able to gain more knowledge on contacts & glasses than my previous optometrists. With the establishment quite new it was so much easier to pick my frames. I felt overwhelmed at my previous eye exams for the frames they had hoard. I referred my coworker who was out of contacts with an expired prescription and didn't help that her glasses were broken. And she was able to see clearly the same day I referred her. read more

Friendly and knowledgable staff. Of all the optometrist that I have gotten a eye exam from, Dr.Le is by far the most detailed. Her eye exam is more detailed than most, and she provides her opinions on what is necessary based on my preferences. Prices are reasonable for services. read more

I have been wearing glasses for 12 years now, and it have had an eye exam with different doctors because I live in so many different places almost yearly. Lily and Dr. Le were extremely friendly and helpful! I was very pleased with my exam for eyeglasses and contacts. Lily really gave me great advice and helped pick a frame that fit my round face. I can't really speak to affordability since my vision coverage is awesome it wasn't a concern. Professionalism, cleanliness, location, curb appeal, parking, five stars! When I go back to pick up my eyeglasses that I purchased I will give an update. ;) Best of all I can see!! read more

Vision Source - Spring Branch - Entry - Optometrists Near Me - Houston, Texas

Dr. Sarah (Le) Chang is the best optometrist you are going to find. You cannot pay a million bucks, and receive better eye care than you will receive from Dr. Sarah & her staff. She is friendly which puts her patients at ease, and she takes whatever amount of time is necessary to perform an exam. In addition, Dr. Sarah will explain everything to you regarding your eye health, and offer her recommendations in a kind & sincere manner. Personally, I don't feel five stars adequately reflects how good Dr. Sarah is, but that is the highest rating Yelp offered. read more

I had a great experience with Dr Le here. This is in the HEB shopping center near the Starbucks. I had no idea there was a vision place back there! Dr Le was patient with my questions and gave a great and through exam. She is a 5 Star doctor. I would have given this place 5 stars, but there is definitely the expectation that you will be buying their high end frames by the ladies up front. They were trying to get me to try on frames while my eyes were dilating and I couldn't see anything. I did end up buying a pair, so I can't complain too much! Will be asking for my script though in case I want another pair. read more

Dr.Le was super pleasant and offered a great experience. I would highly recommend her services.

"Can you see what that sign says?" "Girl, that's the exit sign for 45" That's when you know it is bad. Short and sweet, like my visit, this place is heaven on optometry earth. Efficient scheduling, easy sign in and paperwork process and drumroll........... In and out (with frames chosen; after trying on 7 pairs) in an hour. Dr. Le is ...... Ballin'. For example: if you went into Walmart and Kim Kardashian greeted you... That kind of ballin'. Utmost professionalism, talks you through it all and I'll be damned if she wasn't the one who brought the finished product to me. This may seem like a shock, but despite my absence from the optical gang, this is not common practice that I have witnessed with others. I went in at noon and had my no glare poly carbonite glasses in my script by 5. No words. I just wanted to hug, but had to refrain because of Texas heat. They went the extra mile, I had even called about 4 hours after the apt and they had said it would be next day. Then an hour later they said they were ready and I almost peed my pants. Love, love, love the way I was treated. Not only in respect to my time but to the questions I needed answered. 5 mutha truckin stars. read more

Good doctor bad staff. Test was started by an employee and finished by the doctor. I was led to the more expensive glasses and not the ones that my insurance covered. Your glasses will be ready in 7 to 10 days. When I received a call from them, I went two days later. Your glasses are not ready yet. I was told. I received a call I told them. We have no record of any call going out to you. Finally they found them. No fitting was performed. I payed the balanced and still no adjustment was done. I called the next day about getting a final adjustment. Why is there an issue with them? I was asked. The doctor was nowhere in sight when I picked up my glasses. Just received a call from the office manager at Vision Source apologizing for their actions and she wanted to correct any problems there might have been. Made an appointment for next Tuesday to have my glasses adjusted. Thank you. read more

We have been looking for an good optometrist for our annual eye exams since moving into the neighborhood. We definitely found it with Dr. Sarah Chang and Vision Source, located in the HEB shopping center at Kempwood and Gessner. The boyfriend, who had lasik surgery and needed his annual exam, was able to get an appointment the same day. Upon walking in, it was your typical clean optometrist office with a reception desk, wall-to-wall glasses, and a waiting area. We were initially greeted by Dr. Chang. Since we had the new patient paperwork emailed and filled out (definitely recommend if you do decide to come here for the first time), the wait wasn't long at all. When it comes to the service industry, the people are what sets the business apart. Dr. Chang and her receptionist, Yereli, definitely did that. I saw Dr. Chang with 2 other customer and she was extremely nice, patient, and accommodating. Yereli makes you feel comfortable and at ease (even when it took her about 10 air puffs to get the boyfriend's reading). They have a reoccurring customer in my boyfriend, and I am looking forward to coming here when I'm in need of an eye exam and new contacts. read more

Clean, informative & friendly. Right when you walk into this office, you notice how clean and spacious it is. The exam was quick and thorough. Don't you hate it when you can't tell if 1 or 2 is clearer, 3 or 4..ahh so stressful! Dr. Le was patient though. She knows her stuff. She explains everything clearly and is very informative. She gave me tips on how to deal with my dry eyes during allergy season and helped me find contacts that wouldn't irritate them more. I also had issues with my eyeliner getting on my contacts, and she recommended some new contacts for me. What a difference! I don't have a crazy urge to rub my eyes anymore, and I don't get cloudy blurred vision from my eyeliner getting on my contacts. I also got glasses from her. She helped me try on different styles and explained the different types of lenses. I love my glasses. I wear them more often than not. Laziness prevails. read more

I've been getting my eyes checked annually since I was 10 years old, and I have to say that this was by far the best experience at an optometrist's office I've had. I don't know what it is about me, but I really hate going to any type of annual appointment where I have to get ANY part of my body checked. This is no exception, but the staff was warm, welcome, and patient, making the experience "the best possible of all worlds," as Dr. Pangloss would say. (Candide, but not in that context! LOL) Dr. Chang (Dr. Sarah Le, but is married now) is very personable and even worked with me and my insurance plan to get the best deal possible with my contacts and glasses! She took the time to do all these calculations on this big calculator (looked like it belonged in the streets of a Chinese market where they try to bargain with foreigners. No, seriously), and she really didn't have to, but it saved me $$$! I felt comfortable and wasn't rushed as I was looking through the frames. The female staff worker was really nice and tried to pick frames that were similar to the ones I've chosen. It was like my own personal Amazon recommendations following me around! I guess I can use that term, "my optometrist" now. :) read more

i purchased a year supply of contacts from here on 8/2/19 because they offered me a rebate. it wasn't until i tried to claim the rebate that i realized the offer had already expired on 7/31/19. otherwise, i would've gone elsewhere to buy my contacts and save $200. also, on two occasions, i called to inquire about purchasing my contacts, and both times they told me they would call back but they never did. i give 2 stars because the staff was friendly and optometrist seemed knowledgeable. ----- i was contacted by vision source on 9/2/19 who is working to resolve the issue, will update when fully resolved. the issue has been fully resolved. they mistakenly gave me an expired rebate, but they gave me a new one that was good. read more

They were very kind and my contact prescription renewal was super easy! And their decision to keep masks mandatory even though the Greggy Boy lifted the mandate was super kind. Thank you for making a positive difference in Houston!! read more

I'm really frustrated with this place. I called to schedule my appointment since I was out of contacts and about due for a check up. Scheduled the date, all good. Got a call back bout 20 minutes later telling me my insurance wouldn't clear until a later date. That's fine, understandable. I rescheduled to when they said it was clear. Showed up for my appointment, had them do the eye scans only for them to tell me once I got into the testing room that my insurance wouldn't clear me until tomorrow. And when I asked and kept asking why, they just kept apologizing for the confusion. No one could tell me how this was allowed or own up to making a mistake on the calendar. I don't live close - I go here because I had a great and easy experience last year and am comfortable going somewhere I know does it right. I just don't understand why I would be re-scheduled for an appointment that doesn't line up with me insurance when that's the whole point I rescheduled in the first place. I rescheduled, but wouldn't be surprised if suddenly somehow they've once again booked me for the wrong date. read more

If this was just based on the Doctor it would 5 stars. Dr Chang is awesome. The receptionist's have no professionalism what's so ever. They act like its a bother for them to help. I had an issue with my prescription and rather than trying to help resolve the issue they just let me go on my way. If the doctor was there I don't think that would have happen but they ended up losing a sell for her. read more

Dr.Le is amazing and she's a sweetheart! She's one of the most detail eye doctor I or anyone in my family have ever had! Needless to say my whole family comes to her and have been ever since they've been open in the neighborhood. Never really a wait. You can easily book an appt and be in and out in no time. read more

Dr. Chang was very thorough, patient, and so friendly! I have really bad astigmatism and she was able to fit me for my contacts and my vision has never been so clear!! The girls up front were just as helpful. Will definitely be coming back! read more

Love Dr. Le! I was having problems with my eyes, and Dr. Le immediately identified the problem and got it corrected. This will definitely be my go to place for contacts and glasses! read more

My family and I have been coming here a few years, the staff is friendly and always helpful. My daughters are away at school and still come into town just to see Dr. Le for their eyecare. Dr. Le is great. read more

Dr is very pacient and she knows Asian well. She helped me pick up a suitable glasses as well. I recommend her.

It's been 4 years since I got my vision checked and 4 years ago I came here! I love this place!! I love how they're so quick but very thorough. I requested an appointment on Thursday around 1:30 for an appointment the next day and they called me around 4 onThursday to ask to ask me what time could I come on Friday. I went at 10:40 and was out by 11:45 with my glasses picked out and everything! The girls at the front desk are so sweet and the doctor is so nice! This place is just great and I can't comment on prices because my insurance covered a lot of it! read more

Very friendly staffs. Great Doctor. Dr Sarah Chang Answered all my questions and does professional work. Made appointment at 2:30 dr got me in at 2:25 highly recommend this place and Dr. Chang. read more

Love this place. The girl at the front Lilly is super nice and friendly. She has been there since they opened and always answers the phone very courteous and is super sweet. It's easy to request appointments online and the doctor is very friendly and easy going. Will continue to go there as long as they keep the same staff. Oh and the wait time is super fast. Always in and out in a jiffy :) read more

Friendly, confident service. I came in for my yearly eye exam and they were very thorough. They explained what they were testing for, how the test would work, and how long it would last. Fulfilled my expectations. Their frame selection is good and they let me try on several different pairs. I'm going back to test for contact lenses. read more

Loved this place! The receptionist was amazing! I was able to get an appointment for both my girls on the same day. Dr. Le was awesome! She explained everything to me and worked with my insurance to give us the best care. I would highly recommend her and her office! Thanks Dr. Le and Diana for a job well done! read more

Very knowledgeable, professional doctor. Great service and excellent glasses selection!

Very professional place yet still genuinely friendly Dr. & staff. My family and I all go there and we love it. The staff is very friendly and there is little to no wait time. The staff and doctor treat you as an equal and take time to make a personal connection. I would recommend this place to all who want qualify professional care. read more