Chandler Manning is a an acute, amazing doctor. Unfortunately, his staff, not so much. I'd explain further, but I've already today spent enough energy re-explaining something blatantly obvious to one of his staff members, and I'd prefer not to repeat myself (again). Not sure his name, but he kept raising his voice, almost threatening. [10:15ish] I came on time for the appointment but the door was locked. I knocked multiple times. [10:21] I was let in the waiting area, checked in. [10:45] this guy, working under the doctor, tells me I came in at 11:26. Late. And I'm looking at my watch thinking, man is this guy in the future? So I corrected him, his voice raises. So I ask again, what time did I come in? [to be continued]. It's 11 o clock, still have yet to see the doctor. ===EDIT/UPDATE=== [continued... @~11:15am] Dr Manning threw a Hail Mary ftw. I'm already otw out of the building. Touchdown. Hence 5 stars all along. ‍ ‍ I would finish the story aforementioned but... as one wise person may or may not say ... Hashtag zeroToleranceForIncompetence ™. Sincerely, -- ™ pending ‍ read more

Berkeley Eye Center - Me in the room waiting min 45 minutes. - Optometrists Near Me - Houston, Texas

It is now almost impossible to schedule an appointment with Berkeley Eye center because all 25 centers use one phone number. It incessantly repeats the name and when you finally get through they say oh no! We have to try and connect you. It took me more than 20 minutes of being on the phone with repeated transfers resulting in hang ups on Berkeley's end to schedule my eye exam. I'm sure they lose a lot of potential appointments this way. This is no reflection on my eye doctor, she is nice, but their process is not customer centric and it's not worth the hassle on every appointment. I have been going to the Katy Freeway location. read more

Berkeley Eye Memorial City Location was such a pleasant experience. Everyone, is very professional, kind and helpful. My experience picking out new glasses was very easy as they help me pick out glasses that fit my face great, as I have a hard time with that do to I have a small face. It truly was a great experience!! Leslie Startz read more

Great experience - been going here for years and this was probably the easiest appointment ever. The doctor listened , the staff was pleasant. Would highly recommend to anyone. read more

Great experience and a friendly staff. Wanted to give a special thanks to Julie as she was very informative with my glasses frame decisions. Definitely made my experience a better one. Definitely recommend others to come here as I will be coming back! read more

H & I have been going to BEC for the last 3 years. Located in the Memorial City Memorial Hermann campus, the office is easy to access & there is always plenty of parking. The technicians are very professional as they run you through the usual eye health checks before seeing the doctor. We were seeing Dr. Groff but she moved to their downtown location so our recent visit Dr. Mann did our examination. I really liked him! Soft spoken & amicable he treats your peeps with gentle care. Before you know it, the appointment was completed & I was at the front desk checking out. Jenny was super friendly & we chatted whilst she figured out my billing & ordered my contact lenses. This is our place to go for your eye health! read more

The staff and experience was amazing!! Look for Alex!!! He was by far the best part of this visit!!! Thank you for your gentle and knowledgeable care!!! read more

My visit with Dr. Mann could not have gone any better. He is very personable and knowledgeable and made my annual visit a breeze. I will absolutely be going here from now on. Also, great glasses selection and was Crystal was very helpful in helping me choose the right frame for my face. read more

Chandler Mann is a young and well informed optometrist that I enjoyed meeting after transferring from my old Berkley office in Clear Lake--I like my optometrists down there as well, but Chandler is up on the latest advancement on liquid filled hard contacts. The office at Frostwood can do better. They failed to notify me that the office was closing down and that I needed to reschedule. I wasted time showing up. Next, my son's optometrist at SAMS Club only charged the standard $60 insurance visit fee while Berkley nickeled and dimed me for two additional charges for equipment used during the visit. I can't say for a fact my son wasn't examined by the same machines, but Im sure he was. To me, these additional charges are a way for Berkley to make more money. I think that should have been explained upfront and not surprise me when checking out and challenged by me. I knew from other reviews the office at this location is not the best when it comes to staff. The doctors all seem to be great, but Berkley is an inefficient money office, but I keep going back after 7 years--for the optometrists. read more

I have always had a good experience with Berkeley Eye Center. I am usually a patient at the Kingwood location and LOVE Dr. Palumbo... This office is a different story. I came to the Memorial City location because it is close to work and where I now live. Dr. Groff is GREAT and very sweet. She knows her stuff. I have no complaints about visiting her. The clinic was clean and nice, just hard to find within the building. I came for my yearly eye exam/ contact fitting. I was expecting this appointment to take about an hour. I was in the office for over 2 hours. I had lots of waiting time and there did not seem to be many patients at the time. (Also, I am not a patient with a difficult prescription, it has been the same for the like 7 years) The glasses selection was disappointing and I did not find any styles I personally liked that were in my budget (with insurance). I happily ordered my contacts and left empty handed without glasses. Next year I will take the time to drive to Kingwood for a faster appointment. read more

Came here for my eye exam and corneal abrasion and was greeted by friendly staff however, Dr. Steffensen just kept looking at me up and down and seemed disinterested in my issue. I initially said I didn't want new glasses and as I finished my exam they led me to the sales person even after I said I didn't want new glasses. Won't come here nor recommend to anyone. read more

Our entire family has been seeing Dr. Groff for years. My husband had multiple complications and Dr. Groff has always provided the best care for him and my entire family. But this review is to recommend and thank the terrific staff in the eye glasses center. What fun to pick out new glasses. Not only did I get the best frames for my facial structure they were perfect for my coloring. They were not ones I would have every picked out for myself but I have been complimented so many times. I can't thank her enough for her time and talent. read more

Receptionist is not very professional no kindness not the eye care just that individual not happy.

Excellent Safety Procedures/Precautions, very minimal wait time, ALL staff, even the ones that aren't helping you are friendly and accommodating, Deepak was excellent as was Dr. Mann, quick and efficient check-up! Berkeley Eye Centers can't be beat! read more

I've been coming here since they were partnered with Dr. Mann and it is probably as good as it gets. Upon moving to Houston 10+ yrs ago, I had been to quite a few different optometrists and always disappointed with the results. I would have trouble seeing after their quick little exams, but they would always swear that my prescription was correct and they needed to look no further. That all changed when coming here. If I am not sure on the prescription or having issues with the contacts, Dr Garza or his nurse will gladly do a quick exam to make sure all is well. I also find Dr. Garza to be great for those of us with particularly bad astigmatism. He has kept on top of new releases on contacts and usually suggests the latest one. And unlike many optometrists I've visited, they check for everything here during the normal exam. I have recently had an issue with my eyes that was more medical (iritis) and got in the same day. Dr. Garza is seeing me weekly until it clears up and has even made sure my insurance plan approves the brand name rather than the generic of the drops he has prescribed. After moving to Katy, I did try another doctor closer to home, but find the care I get here more than makes up for inner-loop traffic! read more

My annual eye exam occurs once every three years, so this time I decided to give Berkeley Eye Center a try. I am so glad I did. The office is located inside of a medical building and there is plenty of parking. It was very easy to find. Upon walking in I was given some forms to fill out, and soon thereafter I was ushered around for all of my various eye tests. Dr. Groff took her time and explained the state of my eye health to me. She answered all of my questions, and showed me those cool pictures of the inside of my eye-balls. After my exam I check out their glasses showroom. They have a great selection of glasses, and it is fun to try on all the different types. They come in all shapes, sizes, materials, and price points. There were even some that were covered in suede. I ordered some glasses and they were ready within a week, (no, I didn't order the suede ones). Dr. Groff and her staff were very friendly, knowledgeable, and made the whole experience as painless as possible. I think my eye exams may actually become annual. read more

From the front desk to the assistants prepping me to meet the doctor and the glasses specialist, everyone was very helpful. As a new patient, Dr. Bertran was attentive, respectful and has a great bedside manner. Only feedback would be for the checkout receptionist and the reason for a four instead of 5 - she seemed inconvenienced to need to check me out and even more so when I asked questions about my charges before I paid. read more

I have been going to Berkeley Eye Center for a while and I don't plan on changing. I love Dr. Groff and the assistant that started me during my exam last week was funny. Every employee seems to step up to the plate to make my experience good. Kudos to Berkeley Eye Center. I rarely write reviews, but I think everyone should know how superb they are. read more

I've been going to Berkeley for what feels like half a decade now. Haven't looked back. They make you feel special, exclusive, and cared for. Kim Bertrand is my favorite optometrist and if I can't schedule an appointment with her in Katy, I don't mind driving to Memorial to see her. She talks to me like an educated friend, and keeps it light, yet professional. On my last visit, Kim and Patrick were phenomenal helping me pick out my glasses. I told them color and profile I was looking for, and the second one they showed me was THE pair. I was very impressed with their ability to listen and know exactly what I was looking for. (They were so cool, I was almost bummed they got me in-n-out so quick. Cool peeps.) Can't wait to see them all again next year! read more

I have been going to this place for 3-4 years and I trust the optometrists who work here. Dr Groff was amazing but she moved to downtown site so I saw dr Mann who is very charming guy. The reason for my four stars is the fact that they over billed me on contact lens fitting exam but they working on correcting this issue after I called. However I still would go back to Berkeley eye center and see dr Mann and everyone should be aware of their coverage by insurance to make sure nothing is over billed. read more

My experience here was the most enjoyable visit to an optometrist I have had in my life. The staff was very helpful, and quick to answer my questions and make sure I had all of the information I needed. Everything felt streamlined, especially with the ability to fill out most of the patient information online before visiting the clinic. They were very interested in making sure I got exactly the correct prescription I needed in each eye, and informed me of other ocular problems that I've had, but no other doctor told me about. My wait time for Dr. Groff to come to finish up the exam was less than three minutes, which is about half the time I have experienced elsewhere. I would highly recommend anyone to come to this office when in need of these services. Especially with the use of technology to make things much quicker. Appointment reminders, and eye glasses notifications, can be sent out via text message or call, and the majority of the office where patients are seen is in soft light, in case anyone is having their eyes dilated. read more

Love this eye clinic. They're so professional and helpful. Crystal is the best and also Dr. G!

I wear eyeglasses and contacts and have for 30 years. In spite of there being lasik and other options, I choose to keep the tried and true, and Dr. Groff makes it easy to do so. She always answers my many questions and has a very pleasant demeanor. I never have to wait long and always have a great experience at the Memorial City office that Dr. Groff runs. One time, I went to another location and the glasses manufacturer messed up my prescription. I took those glasses to the opticians at Dr. Groff's Memorial City location and they quickly diagnosed the problem with the glasses and rectified the situation. Aside from all that, Dr. Groff has a dry humor that makes visits with her quite enjoyable. Highly recommend this D.O. and optician office. read more

It has always been a goo experience for me going to this location. Dr Mann is very polite and informative. He takes his time with you answering any questions you may have. It was a good experience and I would definitely recommend him. read more

Ok, this is a two part review. This is my second visit to the BEC on Frostwood in the last 3 years. First, on both occasions Dr. Groff was great, and she and her assistant did a wonderful job of making sure I received the correct prescription for my eyes. Dr. Groff is a little more friendly than the office assistant. I would definitely recommend Dr. Groff. The reason I am rating this location much lower is because of the optical center. While the technicians in the OC are friendly, the OC is poorly managed. It took over 6 weeks to receive the glasses I order, and after 4 weeks I called the office three times. When I called the office, I had to leave a message, and they did not bother to call me back. After the 6th week I called the office, and I was able to speak to a tech in the OC. They said my glasses were in - but they didn't bother to inform me they were in, and I have no idea how long they were and just waiting for me to pick them up. So when I arrived to pick up my glasses, the lens where the wrong shape and the coating applied to the lens where poorly applied. They had to send the glasses back to optical lab to replace the lens. They were unable to tell me when they might be done. I basically have been waiting to long with no communication about when to expect the lens to be replaced. I am hoping I do not have to wait another 6 weeks. I will not go back to Dr. Groff's office because of the optical center's lack of communication and quality control. This is an update to my original review dated 9/20/2017. BEC read my review on facebook, and immediately contacted me to understand what happened and to assure me that this was not the way they normally conduct business. The process took three additional visits to get my lens/glasses correct. Through out the process BEC stayed in contact with me and updated my along the way so I knew when to expect my glasses. I was able to pick up my glasses on 10/11/2017. The personalize attention from BEC was refreshing, and they made me feel like I was a VIP. read more

Dr. Mann and his staff are 5-star! Dr. Mann has a great bedside manner and seems to listen to my concerns, as well as thoroughly explains the options for my eyes, which have become more troublesome with the onset of an autoimmune disease. The -1 star is due to the exorbitant cost of glasses. I don't need designer frames but that seems to be the only option, and with the price coming to over $1000 (frames, lenses, and whatever coatings...), I am very thankful for my insurance. It still cost me just under $400 out of pocket, though. I'm also concerned because the person adding up all of the costs and applying discounts did so with a hand calculator, which leaves room for human error. There was no way I could verify the total cost myself. This always seems a little questionable as my insurance is going to foot the majority of this exorbitant bill. Next time I need glasses, I'll take my prescription to an online service I have always used in the past. read more

I am a new patient and was extremely pleased with the care I received from Dr. Groff and the entire team! She is very knowledgeable and personable. Melissa and Crystal helped me with my new glasses and were both great! Everyone exceeded my expectations!! read more

Already had my eye exam but couldn't find the glasses I liked anywhere in the Memorial City Mall . Noticed that Berkeley Eye Center was in my insurance and happened to have a deal. Wasn't expecting to find the place on the second floor of the hospital but couldn't believe my luck when I found both glasses and sun glasses. The assistant Bonnie was super friendly and very knowledgeable. Couldn't have been easier. Definitely recommend this place . read more

One of the best experiences I have had with a eye doctor ever! The staff were all friendly, worked fast, and were extra accommodating with me and my little eyes. Haha. Dr. Davis was straight to the point but in a way you can appreciate. I'm scheduling my bf there next month-- don't worry he doesn't have the same eye issues as me!! Lol!! read more

I have been seeing the Berkeley Memorial team now for several years as part of my annual eye exam routine. Dr. Groff and staff are exceptional as it pertains to conducting a thorough exam. This year I am trying contact lens. Dr. Groff is working very patiently with me as I try several different types of lens. She is very conscientious of making sure I am fitted with the best possible lens relative to my vision correction and comfort. I would definitely recommend the Berkeley Memorial office. read more

Great doctor with a great chairside manner. My third eye professional this year and she was far and away the best. Gracious, professional, positive, (and very cute...probably shouldn't add that ;). I told her no-one yet gave me and answer to my problem and she delivered where the others failed. Full marks...and thanks. read more

The doctor is very good but she doesn't spend much time on you, the whole eye exam is done by an assistant but not the doctor. The doctor only came in for contacts fitting. The front desk woman is very RUDE and discriminated, very impatient in other words - very unprofessional and unwilling to help. The waiting time is also very long, they just leave you in the exam room or the waiting area forever even if they are not busy. Also when I called to purchase contacts through the phone, the same front desk woman who helped me in the office answered the phone and was telling me they will have to charge shipping fees even if it is shipped to their office for contacts last less than a year, but when I called at another time speaking with a different person, I was told it is free if I pick it up in the office(you don't have to purchase a year's contacts to get free shipping; only if you ship it to your home there is the shipping). I got confused since different people were telling me different things. Because of this horrible front desk woman, I will NEVER come back. read more

Dr. Geoff and staff could not be any nicer. I have been going to Dr. Geoff for 3 years now and I would not change for the world. I recommend her to all my family and friends. She is patient, kind and through. Her staff is awesome also. I was told I wasn't a good fit for contacts. She proved them wrong. I know have contacts that give me more freedom in my active life. I love the way she always tell me to just look at her earring for the exam. She is the only doctor I look forward to going to see:) Dr. Geoff and Staff are Ace's in my book. Mattie J. Mutters:):):) read more

Dr Buettner took the time to explain everything throughout the exam. He's so nice; I have recommended him to my coworkers and friends.

Love this office and staff. Dr. Groff spends quality time and gives expert, knowledgable and helpful advice! They run on time and the entire staff is very caring and experts at their jobs! I have been to this office many years and always impressed with the entire staff! I would like to compliment Opticians Crystal and Kelsey for going above and beyond to help me find comfortable, attractive frames and repair current frames! And for keeping me informed of latest promotions. They are experts at finding frames that compliment facial size, shape and features. They provide quality time and attention. Thank you so much for your excellent care, Berkeley Memorial City! read more

Great service, friendly staff, low wait times and knowledgeable and friendly doctors. Easy to get In And out!

Top notch every single time I go. They are so kind and thorough, and this year when I went through the purchase of glasses instead of just contacts, Patrick and everyone in the front office were awesome! They helped me make a choice, special ordered something for me, etc. I was worried when this office changed hands after the other doctor had been there for SO LONG with his staff, but the transition has been completely seamless and I love Dr. Groff and her staff! read more

I have been thoroughly impressed with Berkeley Eye Center at Memorial City. Dr. Groff is amazing and knows her stuff! The ladies (Maria, Joyce, and Kourtney) I interact with are professional, caring, and knowledgeable. I recommend them to anyone looking for an optometrist. read more

To setup an appointment was quick and easy, I called on a Friday and was able to get in to see Dr. Groff on Monday morning. The staff was very nice from the time I signed in from the time I walked out the door. I only had a few minute wait. Then the exam began right away, I forgot the sweet ladies name, but she was really nice. After putting drops in my eyes for the dilation I was sent to another room to hang out till the dilation was complete. Dr. Groff join in on the exam to finish things off. She was nice and professional. I asked about LASIK and the costs. She broke it down for me, from the exam, process, and potential costs. Overall, the location was perfect and the best exam experience I have had in awhile. I would recommend this location to everyone. I ordered contacts from them and they mail the contacts directly to your house. read more

Thorough exam with helpful staff. Doctor asked the right questions and made sure I was satisfied.