I scheduled an appointment and was told I cannot have my medical records without a thumb drive and…read morea note from my doctor...MY records. My conclusion, LensCrafters does not trust their own past customers. Per my policy, I don't trust them either. I am shopping elsewhere

I've been going to LensCrafters for probably over 10 years now. I've been going to this office for…read moremaybe half of that time (due to a move). Though I haven't always had the same eye doctor, it seems the caliber of doctors there never wavers. Doctors' offices and medical settings make me a bit anxious in general, but the staff there is always kind and comforting--probably without them even realizing how helpful that is. This past visit, Dr. Taddie discovered an issue with my eye that warrants more than just the standard eyeglass prescription. I'm super scared and waiting to get to a specialist this week, but I must say, the doctor has gone above and beyond to answer my questions, to easy my worries a bit and to find a specialist that takes my health insurance. The level of care and concern I have received absolutely exceeds my expectations, which is rare these days. I want to also add that I do not have eye insurance. For those without insurance, being a AAA member gives you 30% off. This helps a lot! Still, I usually order glasses online these days. Though I was hesitant to do so at first, I take the glasses I buy online to be adjusted at LensCrafters. They are always kind and never make me feel like a bother. Not even the slightest attitude. I appreciate their help and understanding so much. I would highly recommend LensCrafters to anyone.

Don't see this guy. Very rude and condescending. He didn't even do a full eye exam. It was done…read morehaphazardly and he used my old glasses to prescribe a new pair instead. To add insult to injury, he accused me of being a perfectionist. His new prescription was off slightly in one eye and it was slightly blurry from that eye of the frame. It was an annoying experience so I went back to him not once but twice and he just sneered at me in a condescending way each time and refused to fix the problem. I ended up going to Eyetique in Wilkins Township and they fixed the issue quickly. Don't see this guy. Save your time and money and go elsewhere.

I believe Dr. Budd is very knowledgeable and doesn't try to push you into anything you don't need…read more I had gone to Americas Best for years and though I didn't ever have a bad experience per say, they did seem to always try to up my prescription when it wasn't entirely necessary. On one incident that I know of for sure, my eyesight had worsened just the slightest bit, but it didn't really warrant a new prescription. I feel very comfortable in Dr. Budd's office and I feel it's a more personable place to go than a commercial outlet. The staff is always friendly and helpful. The selection of eye ware is nice and current and the prices are fair as well. I will continue to see Dr. Budd for all my eye care needs.

After having an experience at Eyetique where they couldn't get correct lenses made, my doctor…read morerecommended Matt at MGM Optics. A great experience. Small selection but found great glasses and the lenses are perfect. Listened to my concerns and followed up with exactly what I needed! Additionally, it was inexpensive.

Matt is the best! I've been going for years and always helpful in picking glasses, fitting, and…read morerepairing. I once brought a pair of glasses that was more or less a handful of parts after the flew off the back of a pick up truck and he got them back together. He works very hard to make sure you have a great fit and I've never had an issue on bringing them back in for adjustment. Always willing to make suggestions as to the best way to use your glasses. Always great advice on frames too!

Took her time. Really examined eyes. Appt may fun a little late or start a little late because of…read morethe time and car she gives each patient.

I went here because I saw a beautiful pair of glasses in the window. I had my new prescription so I…read morewent in to try them on. I was treated horribly. I was the only one in there and even though the one employee saw me standing at the counter she never acknowledged me. They continued to talk about a TV show they had all watched the night before. There were 3 women there. I waited a good 5 minutes before the woman came out acting all annoyed that she had to start working. I told her I wanted to try on the pair in the window. She was just awful. Very rude and a lousy attitude. It was a terrible experience. I left and didn't get the glasses. I will never go back. Terrible service. There are very many eyeglass stores in the area. Save yourself the aggravation and go to one of them.

Ther's a reason they have staff changes, you alway's call their get someone on phone who doesn't…read moreknow remember you or why you have that appointment for specific day, doesn't give you confident feeling, my last visit, I got a brand eye technician that didn't even know how operate machine's to test my eye's , I left thinking to myself, did I really get a proper eye examination., They need consistency in staffing, you should Optometrist you are assigned too, it's called your Your Family Eye Dr. a reason, they are family owned.

Worst customer service. My husband went to get sunglasses $800 dollars when we got them they were…read moreto rounded for his prescription which the girl selling them didn't know so no knowledge on what they are selling. We go back the other lady said it's because they are curved ok makes sense but the Dr wanted to try again. Still didn't work. Could have saved a step if we would have been able to order the other sunglasses that he ended up with the second visit. Then my sons glasses he is 17 broke 6 weeks after we got them he only wears them occasionally they broke in front off he nurse while he was doing his vision test at school. I said how could they have broken first she blamed my son which I was like no he isn't irresponsible then she insurance shamed me saying these aren't our frames they are Davis we only carry them because we have to. Omg take a you tube class on service if she would have sympathized about my frustration I wouldn't be writing. Never going back.

In the process of establishing doctors in the Pittsburgh area and found MyEyeDr through my vision…read moreinsurance. Scheduling an appointment was easy online, got my records faxed over from my previous eye dr in MD, and we were good to go. There was a little snafu with my insurance so I had to wait to pay. They said they'd call me the following day, which they did and my payment was taken over the phone. Great experience and it's super convenient to home. All staff were super friendly!

Everything! My first visit was wonderful. I brought my son in for an appointment and the service…read morewas poor. They input his information in the system incorrectly not acknowledging that he is a minor or the correct names on his account, then they said they couldn't change it? I put a payment on a pair of glasses, then they call and say they gave me the incorrect price so I cancelled the order and requested a refund and I have yet to receive it.. No funds in the office??? Now I have to wait indefinitely and there is no number for the billing department or account services for corporate? Will not return to that business ever again.

I recently moved and needed a new eye doctor. Not only was Good Looks/Scott & Christie Eyecare…read moreAssociates in my network, but I had seen great reviews. Dr. Diggins was amazing. She was thorough, attentive and explained everything in a way that was very easy to understand. For the first time ever, my insurance covered some of the costs of both contacts and glasses. Even after insurance, both were pretty pricey, but they had exactly what I was looking for and the quality justifies the price. I'd totally recommend them to someone searching for a new optometrist!

I highly recommend using Good Looks Eyewear. The entire staff is very professional and personable…read more They work with you one on one to find the perfect fit and you never feel rushed. The other great thing about them is your appointment is exactly when you scheduled it and there is never any waiting. they have an excellent selection of frames and the prices are comparable to other places. Great customer service.... :)

Meh. There is a good value, but I suppose you get what you pay for…read more.. The staff is friendly enough, but they definitely try to upsell you on things you don't necessarily need. And the posted prices can be misleading because the listed price is for the most very basic of lenses. They were way off on positioning with a pair of my glasses so they had to be sent back to remake. The staff at the counter told me "it happens all the time, it could be the factory but it could be we mismarked you" so not exactly something that gives me confidence in their abilities... They also don't help at all with glasses previously purchased here. I had an arm of a pair that was loose and they wrote down the name and phone number of a repair place. When I went to a different eyeglass store for my next pair, that place made the quick repair for me even though they weren't purchased there!

DO NOT BUY GLASSES HERE. I bought a pair in April and they clouded up. I took them in for lens…read morereplacement and they wanted to charge me $500 because I did not buy the warrantee for $25. Of course I didnt buy it-I am 74 years old and never had a problem with eyeglasses in my entire life. They accused me of cleaning with a harsh chemical, which is just not true. All I ever used was a clean microfiber cloth and for classes and Zyliss. This is unacceptable. Do not get cheated as I have. Go elsewhere, where they stand behind defective products. No wonder this store is only rated 2 out of 5! I wish I'd looked on YELP before I ordered them. What a rip-off!