Staff not welcoming, unprofessional and lacked competence as well as knowledge. Employees are reflection of the establishment. I left with no confidence in my exam. read more

I came for new lenses in my glasses. I still have my script from last year and the associate was very helpful. I believe her name was Kathleen. Quick, friendly and inviting. read more

My attempt to become a new patient here ran into multiple failures in their customer service, and as they informed me that they are understaffed, I would not recommend this to anyone new. The first failure was the website. I entered data for four days running to enter my data and every day it failed with various error messages. Then I had a problem finding the actual office. Okay, that's on me, but it's at an odd slanted angle in the mall, which I walked by three times without being able to identify. So no problem, I'll just call their office to get help, right? Oh no, they put multiple barriers up to prevent this. First you have to fight through their frustrating automated system, which can't answer that question and makes it difficult to find a human. When it finally did transfer it put me on hold, because they were all busy. Eventually I could only get through to a customer service person in India, who understandably could not help me, but when I tried to get to forward me to the local office, he could not even find an office in Robinson. So I eventually found the office, and by the time someone could help me there it was 3:30 and my appointment was at 3:20. They informed me that they have "a ten minute policy" and I probably couldn't get in that day. Then told me I'd have to reschedule (also informing me that they are understaffed). I've been to a lot of different health providers and this is the first time an appointment has been canceled for being 10 minutes late. I'm also sure most other providers would have been gracious about it, even if it was my fault I was a bit late. In any case, I'm obviously not interested in going back to a business that is understaffed and so focused on inserting poorly operating big corporate automated systems in between customers and actual human staff, so I'll be looking elsewhere for vision care. read more

I have had so many poor experiences at this location. I have hit my limit for patience and have decided to change providers and leave a review in hopes that someone else can avoid the headache that is Robinson Visionworks. Problem 1: Our yearly exam for 2 people back-to back lated nearly 4 hours. We waited for the "virtual doctor" to show on a video and we're patient through the measurements by the tec... who has had no related degree in vision. After the video "appointment" was over, the doc neglected to write a script for my current brand of contacts. They struggled for a long time to reconnect a doctor to ask a simple question. There was no way for me to do a follow up call or ask any questions for myself. Very unsettling Problem 2: My husband ordered a simple pair of glasses with blue light and anti glare. We have been told they are ready, drive down, drag our kids through the mall to pick them up, only to find that they have neither blue light or anti glare on them. They are returned and in a few weeks we do it all again... only to notice AGAIN they have no anti glare?! The information was "typed in wrong" twice. We are currently still waiting to receive the glasses as they try for a THIRD time to get the order correct. Problem 3: The level of incompetence from the workers at this location is just outstanding. I cannot tell you the number of hours I have spent trying to get them to look up insurance, a basic price, answer a simple question. Most recently I went in to pick up my contacts which were "ready." I was notified through the automated email system. I arrive thinking I am picking up A 6 month supply of contacts only to be handed a 1 week sample of dailies. I stated, these are not what I ordered and that they were clearly not monthlies... the worker just shrugged their shoulders said "I don't know" and walked away to stock more glasses. I am tired of waisting my time, energy, and money dealing with a poorly managed, and poorly run company. I am going to be finding a new provider and suggest you run to do the same. read more

This office is extremely efficient. I was in and out in 30 minutes for my annual exam even when they appeared to be busy. The staff took additional sanitary measures, my optometrist is extremely knowledgeable and always in an energetic and positive mood. Lastly, I was able to get my contacts mailed to me and didn't even know that was an option. Thank you, Visionworks! read more

I'm disappointed on how they handled the customer service . It happened few weeks ago when I got my spare glasses was broken , back from changing the lenses. I asked what happened, first they only answered "I don't know " then I come again, first thing they appointed out that I have signed the waiver? I mean, I thought they are professional. There is no information on what happened to my glasses, it was really a mishandled which caused a broken frame. And second, as a customer at least I have the right of getting information on the first hand to what happened also there is no effort from the vision work, not even a word of apology to what happened? read more

Would have given zero stars for this place. I purchased an expensive glasses and was disappointed that the glasses was poor quality and below standard. For 10 days I am having headaches. They schedule another appointment with an optometrist only after a week. Folks are rude over the phone and people are arrogant. The optometrist believes that he is not responsible for measuring the PD. No more visits to this place as I am returning the glasses read more

From the moment that I had questions about making an appointment to the time I paid for my exam, I was treated like a second class citizen who was wasting the valuable time of a certain dark haired, poor attitude, snarky commenting, completely unprofessional office worker. I was marched through the process, with a monotone diatribe that was of no value to any laymen, and was punctuated with eye rolls and sighing. I will ABSOLUTELY never return to this office. The eye doctor was especially lovely in comparison to the negativity and laziness seen in the outside office area. If you are in search of a professional establishment, where the office employees are there to assist you in your purchase, THIS is not the location for you. read more

I canceled an appointment and Visionworks never released my insurance authorization. Therefore when I visited another more convenient eye doctor, they were unable to provide care. Visionworks was not open at 9am on a week day when I tried to call and ask them to release my insurance, nor was their online chat available. What an incredible inconvenience and waste of my time. read more

Staff was great and super helpful! We did telehealth appointments and it was very easy and thorough. Highly recommend!

The office is welcoming, the staff is helpful, the exam is thorough, and the doctor I saw was very professional, explained everything needed, and there were no high-pressure incentives to buy glasses or contacts there - it was great to just go in and get an solid exam, browse the giant collection of frames, and know that they weren't pressuring me into buying from only them. Was even given a free set of contacts to try. I did end up buying glasses there - on a later trip - as I compared prices - apples to apples and their prices could NOT be beat. Very happy with them! read more

I bought glasses here TWO days ago and the lens popped out today while I was gently cleaning them. If I spend over $200 on something, I expect it to last longer than two days. I also expect a business to realize when they're doing shoddy work and not send customers away with something that will break in two days. read more

Literally one of the worst customer service experiences in my life. It's all well and good that you have to make appointments online, that's fine. Give more options than just "eye exam" and "eye exam with contacts", cause ya know, people might need something that isn't an eye exam. You can not get a hold of anyone if you try calling, I've called at all hours of the day and not one person could be bothered to pick up the damn phone. Then, if you try their online help, it doesn't work and hasn't worked in MONTHS. Then, one of your employees tries to be cute with rescheduling. When I ask "what is your next available date at the earliest time" don't tell me that your only available option is SAME DAY at a time I can't make, just for contacts. If you're only going to go once, maybe twice a year, it's alright. But avoid the living hell out of this place if you need to make multiple appointments either cause glasses don't fit or need new contacts for a stigmatism. Also, had to reschedule once before cause the doctor got Covid, which is funny to me considering that you meet with the doctor on zoom, then to force us to reschedule again because the mall changed hours, and Visionworks felt that it wasn't necessary to tell us that or how we could get into the mall, so we had to reschedule. Literally could not fit us in when we arrived at 10:40 in the morning. read more

I followed via email and no response. Clearly the follow ups on Yelp are just for show. Visionworks customer service is absolutely terrible!! I feel bad for the great doctors that work here because their work goes unnoticed, due to the interaction with the people who are in customer service roles that do their job terribly! read more

This Organization is TOTALLY INCOMPETENT!!! I am an employee of Allegheny Health Network who insists on using Them as part of their vision plan. I purchased contacts and glasses. After returning three times because I could not see, they told me that I had cataracts that are not quite ready to be removed and that is why I cannot see out of either the glasses or contacts. They suggested that I do not come back and wait a year to have cataract surgery. I went to see another physician in Sewickley. They advised me that I DO NOT have cataracts at all, in any stage, and that the prescriptions where completely wrong for both the contacts and the glasses. I needed to pay AGAIN for both products. But at least I can see now! BEWARE...This place should be shut down! read more

This location has their own way of doing things in that they won't "finalize" your prescription until you've worn a trial pair of their contact lenses for a week. This means that you have to come back again before you can get your prescription. Unfortunately for us, we were from out of town (needing new contacts urgently), AND the store was out of stock of the contacts we needed. However, they had already used the one exam covered by our insurance, so we were stuck even though they didn't even provide a prescription to us! I asked multiple times why this needed to be done, as I had never needed to do this anywhere else, and they said that it's just how the doctors at this location like to operate. The staff at the front were sympathetic and helped us the best they could and sent the prescription to a store closer to us (but still 2 hours away). If we had known, we would have never chosen this store. It's inconvenient and unnecessary. Also, we only made appointments for a contact lens exam, but the doctor performed an eyeglasses exam as well without us asking for it and we were charged for it. read more

Terrible! Would not recommend! Went to get new contacts and glasses. Had accuve contacts previously want to change to a different brand, was told by optometrist rx hadn't changed was 2.00 in both eyes, glass rx only changed in right eye Took sample contacts home checked out receipts found they had ordered 2 boxes of accuve 2.00, called and told them ordered wrong brand! also didn't need 2 boxes of the same rx- so they sent me a sample of the brand I wanted but the wrong rx! It was 2.50! Sent me another sample with the right rx, so took both boxes back in on sat. so the could order me the right ones and only 1 box!, also picked up my glasses at the same time they didn't have any appt so just picked them up- when got there only 1 customer was in (didn't have appt to fit glasses!) Now find rx is wrong on glasses!!!!! This is outrageous paid 800.00+ and everything is wrong!!!!! read more

Amazing service!!! Love the staff! They're so helpful and know exactly what they're talking about!

I would give this place zero stars if I could. This is hands down the worst Visionworks that I've ever been to. I had 4 or 5 appointments/check-ups within 2 months because none of the doctors could get my prescription right. My right has been the same for years : -7.00 with astigmatism. My left eye is really bad, somewhere between -7.00 and -7.50 ideally, which they could not get right. The first doctor put me in a -7.50 which was great, and I could finally see better than ever, but she did not document the trials that she gave me. The second doctor wrote my left eye prescription for a -7.00 with an astigmatism and even changed the brand of contacts on me to Baush & Lomb when I've always used Acuvue or Air Optix. Baush & Lomb was absolutely terrible! I wasted my insurance coverage on this "6 month supply" for them to rip every 2 days, and on top of that, I could not see again because I was originally given a -7.50 and then downgraded to a lower prescription by the next doctor. I called and complained to see a new third doctor who was better, and she gave me a -7.50 back and I could see again, but told me ideally my prescription would be a -7.25. I came back for yet another check up and saw the second doctor again who yet AGAIN messed up my prescription and tried to make me order contacts in -6.50 for my right eye and -7.25 with astigmatism for my left. Luckily I caught it and complained to the receptionist that my right eye hasn't changed in years (she was very rude and did not believe me because I'm not a doctor...). She finally went back to talk to the doctor and turns out my prescription was indeed completely messed up, who would have thought I'd know my own prescription better, right?! I will never return to this place. I need a doctor who actually knows what they are doing for how bad my prescription is. read more

AMAZING EXPERIENCE! I have a weird thing with eyes and don't usually enjoy going to the eye doctor but this place is great. I have been going for about 3 years for my yearly exam. They are always so nice. The doctor always tries to give me a sample pair of contacts. I've even had to try multiple pairs out to get a brand that worked with my eye and they were very accommodating. Accepts most insurances and is conveniently located in the mall at robinson right near H&M. read more

Friendly staff, great choices, cheap prices. Can't beat it.

I have been going to Vision Works in the Mall at Robinson for several years. I now take my daughters, ages 9 and 10, here as well. My 10 year old wears glasses, and the staff is always helpful. My daughter also wears the rec specs (recreational sport glasses). This year I picked up her glasses and left for softball practice. Once at practice, I realized the glasses weren't transitioning into sunglasses like they should. I called and was told to bring the glasses back and they would be corrected. I returned the glasses and the manager was very helpful. She sent the glasses back to be corrected and they were returned within 3 days. What more can I ask for? Not one bit of hassle to have the glasses corrected. I highly recommend this place. read more

This shop has the worst customer service. Very bad attitude. Let me tell my experience. We ordered glasses for my son . They were expensive sports frames. We needed it urgently but we're told we can't have it earlier than 10 to 14 days... we tried tracking the order, but their automatic assistant couldn't find the order. After 14 days we received a message that they were available for pickup. We try on the glasses, which were loose so had to put the little elastic at the back. As soon as we tried one side 'leg ' came off . The manager called to bring the glasses and tells the assistant "she just ripped it off" This shocked me as I Know glasses and my son has been using one since his first birthday. She repeated that few times among the assistants. And all of them tried to fix it with screws. I couldn't take it and told her clearly that we only tried putting on glasses. And kids do way more with sports glasses without them falling apart. So later she says "oh, we have to order them again" and it will take another 14 days... This really took the cake! I don't want to name this attitude with ugly words... not smiling at customers is one thing ... BUT THIS!!!! I know many of you recognize how it feels... read more

I ordered glasses, had them two weeks and the lens cracked. I was walking in from outside and the lens cracked. Product is poor quality. I was out of town with my job, I didn't arrive at store until 3 day late of 30 days. You can completely see there's no way someone could of broke these. I was told these lens just don't break, you most of done it. WEARING MY GLASSES IS NOW MY FAULT! All I wanted is my lens fixed. Nothing we can do, past 30 days and those lens don't just break. I referred my dad to go there and my wife. Dad bought 2 pairs of classes and had a terrible experience! Poor Quality BAD service! read more

Told me a base price, and when I came back told me about the add ons. Almost didn't do the exam, but ended up not costing as much as I thought! Friendly service, in and out in 20 minutes! read more

After setting up an appointment, they told me my I am ineligible by my insurance for a basic eye exam. I called my insurance and they said that I am covered and to have VisionWorks call to verify. After asking VisionWorks to call my insurance to verify, they refused and said "we are busy now and will call you later". I never received a callback. Terrible customer service! read more

I had my eye exam at this location this past October and had my contact prescription filled. Optometrist was okay but the women working up front were not helpful nor friendly. But the primary reason for the one star is that they gave me the wrong prescription. Yes, shame on me for not comparing but seriously, it was their prescription and they couldn't get that right. Therefore I highly recommend you go somewhere else. read more

Would give it zero stars if possible but I don't that is possible. Scheduled an appointment for 2/7/2018 at 10 30 am. Although the weather was a little inclement I was still able to get there after struggling to shoveling my driveway for an hour to get there.upon arrival inside the mall at robinson their gate was still down and they were closed! Called the number looking for an explaination and it just rang and rang without even an answering service picking up! After about an hour and checking home to see if some one called to cancel and no one tried to contact me. Left a note inside their gated entrance and got a call back when I returned home at 12 15 pm! Their explaination was that the mall was closed until noon due to weather but no one informed me and there were people in mall including my self ! Really am tired of corporations thinking their time is more valuable than individuals! I will do my best to disuade my fellow employees of PAT to use this place! read more