Once again Yelp comes through with an excellent recommendation! We read all the excellent reviews and I'm adding another one! It was a busy Saturday, the day before the Super Bowl. In fact, there was a paper sign on the door saying they'd be closed Super Bowl Sunday. I think that's a smart move on their part! Huuuge selection of frames all arranged by frame shape/type and Men's or Women's and also price. The salesgirl was very friendly and knowledgeable. We narrowed it down to a couple of choices and finally down to the winner. She took measurements and we decided what kind of progressive lens - premium, premium digital, or workplace. She was able to apply some coupons to our order - the frames were originally $199.95 with a $79.98 discount came out to $119.97. The digital progressive polycarbonate polarized lenses were originally $525 but with a $210 discount came out to $315. Total cost with the 40% discount was $434.97. We ordered them on Saturday 2/10/24 and they were promised for 2/24. Imagine our delight when we received a text message on 2/19 that the sunglasses were ready for pick up! Hubby picked them up and he loves them! Just what he wanted! Excellent shopping experience. read more

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I was well overdue for a new pair of glasses, but with the pandemic and all it got pushed as far as I could until the old ones literally snapped in half. I went to Yelp and found this location and was surprised by the number of good reviews. I decided I'd go but my expectations were low. When we arrived Alex greeted us went through cv19 procedures and was helpful in pointing us in the right direction, but also letting us freely roam the store to browse. I appreciated that we got a tray to set all tried on frames on. Though Alex was alone in the store that day she gave amazing customer service. I'm so happy I chose this location. I would recommend them to anyone looking for glasses. read more

Visionworks - Front of the store with great convenient parking - Optometrists Near Me - Plano, Texas

We have been coming here for a few years but I decided today to look for a new optometrist. Nothing against Dr. Patel - she is great and really tries to do well for her customers. The issue is the poorly trained office staff, which is consistently light on customer service and heavy on attitude - a surplus of sauce like that is only appropriate at Chick-fil-A. read more

We made the mistake of using Pearle Vision on our last optometrist scripts, because we had Groupons, they suuuuck. So we decided to go back to Visionworks, our reliable vision wear shop, we've used for as long as I can remember. Such a big difference! We'll never leave Visionworks again, lol The bonus was this Visionworks has an attached Optometerist office just left of their front door. So we called midday and they had appointments 2 and 2-1/2 hours later. So we saw Dr Patel and she was amazing, very thorough, which I love. Additionally, her staff goes out of their way to make sure your insurance will cover exams! As soon as we got our scripts, we headed right next door to Visionworks eyewear to fill those scripts. As always, they have bogo free frames. We always try to get a daily pair and then for the free one, we choose sunglasses. There are so many options, it's wonderful. And you don't just have to choose from sunglasses display to get your prescription sunglasses. They can turn any frames you'd like into sunglasses, bonus! Inna is the best customer care member on-site. She was very patient and was able to help everyone in the store at the same time. If one of us had a question, while trying on glasses and she was working with someone, she'd keep right on helping them and answer us at the same time! Then when it was our turn, she treated us with such care, as if we were the only customers in the store. She even ran the glasses through insurance coverage and without insurance coverage, to see which was the better deal. She's amazing, patient, thorough, caring and a perfectionist, which I genuinely appreciate! Looking forward to checking back in, in two weeks to try on new glasses! And never will venture away from Visionworks again. read more

Every time I visit this store it is a pleasant experience. I value competency and service with a great attitude. Ms. Alex Leybovich has assisted me over the years. On my most recent visit, Alex mentioned she is celebrating her 20th anniversary with Visionworks. Treat yourself to professional experience. Visit Alex in the Plano store. If she is not available, everyone there has a great attitude. read more

Helpful staff and a good selection. Found two pairs of frames and the staff searched the stock to find exactly what I wanted.

A while back I went here to get eyes checked they charged me extra for eye pressure check when I got back there they said oh our machine for that is down but they will call back as schedule an appointment for it once machine is up. They kept the money and never really called back. DO NOT GO read more

Never been to any Vision work for anything. Took my mom for a pair of new glasses, as soon as I walked in I was greeted taken care of and paid for the glasses. Please visit this location as the employees are very knowledgeable and attentive to your request. read more

It was time for me to get new glasses and I went to Visionworks Parkway Crossing. Kaitlyn was very helpful in helping me pick out some in style frames. She checked my insurance and helped me customize 2 pairs (regular and sunglasses) and stay within my budget. They were promised to be in within 14 days, but actually arrived 3 days early. I have received many compliments on my new look from family and coworkers. I highly recommend the Visionworks Parkway Crossing team for all your vision needs. read more

I took my new glasses to Visionworks Parkway Crossing in Plano to see if I could get them adjusted for a better fit. (They were ordered from another Visionworks location) Jarod was so kind, helpful, and very patient as we worked on the adjustments. He is very knowledgeable and professional, and I appreciate his help so much. I will be returning when it is time to update my glasses again. My husband was so impressed that he decided he will order his new glasses at this location soon. Jarod, thank you. You made my day! read more

I came here because I've been to other "eye care centers" that I don't care to mention. I took a look at their selection online first, and loved what I saw for frames. Unfortunately the ones I had my bad eyes on weren't available in store, & could be ordered. I'm the type who wants instant gratification so Nadine helped me pick out some stunning BeBe frames. I tried them on & fell in love! Everywhere I go I always get compliments on them. From the moment I walked in, until my glasses were ready which was a short wait, I was very pleased. I'm grateful for Nadine & the other associates help, they were all so friendly, & the process was seamless. Plus I got a great deal on my new glasses. I refer all my family & friends to this store! read more

Visionworks - Optometrists Near Me - Plano, Texas

These people are great. Doctor who did the eye exam was very nice and polite and he answered all my questions. The ladies in the Visionworks were very attentive and asked if I needed any helping picking some out. read more

Absolutely horrible service. My first time here I scheduled a regular eye exam, when I came in the two girls at the front were very kind, but Dr. Amy Davidson was incredibly rude. I was quite offended by her impolite and crude approach when I tried to express my concerns for my prescription. It was very unprofessional and left me feeling unheard and upset. I came in for an eye exam and left with nothing more than a poor experience. I would not recommend this location. This is my honest review. read more

These folks have repaired several pairs of glasses over the years (loose screws, etc) - always no charge and very fast service! I did not buy the glasses here. Friendly, helpful folks! read more

In December I bought 2 pair of eyeglasses during a BOGO special. The glasses arrived a little past their expected time but considering it was the holidays I understood and was fine with that. One of the pair was perfect and the other kept getting loose and I went back to the store twice to get them adjusted. Still no luck. I stopped in after work today and was greeted warmly and I was able to exchange the glasses so easily. Very nice employee who got me in and out with glasses that fit and I'm very happy. read more

This store is amazing! Alex, Paola and Jared are very profesional and caring. They answered all my questions and they give the best options for choosing my glasses. Best store in Plano and I highly recommend ! read more

My moms glasses fell apart (a screw came out.) We stopped by Visionworks because the screw was far too small for us to even attempt putting them back together. We were greeted by Jared, who abided by COVID guidelines to ensure safety, but also made sure his service and professionalism were not impacted by those protective measures. He was kind, quickly fixed the glasses and cleaned them before returning them. During our brief wait, I noticed there was a wide variety of frame options for men and women. They had great brands and amazing service. I would definitely recommend coming to Visionworks for your eyeglass needs. read more

Very professional and caring people. Great service. Best store in Dallas. Thank you Nadin, Inna and Albina. Highly recommend!!!

This has been my place for glasses forever, it's the best ! I once went to a difference place out of town and it was a disaster , which is why I will not go to anyone else but the Plano Visionworks. My glasses are always right they fully honor the warranties I get if I scratch them up, it's so rare to get quality service anymore this is a breath of fresh air.they always look for discounts for me as I don't have Insurance for glasses. read more

After 2 weeks of waiting for them to call me back for setting up a simple eye appointment, I will be looking elsewhere. I'm not sure if they aren't accepting new patients or something, but they wouldn't even tell me that. The first time I called, I left a message and they never called me back. Their phone is almost always busy so leaving a voicemail is the only option. I left 4 voicemails and none of my calls were returned. I got through twice to their receptionist, who put me on hold for over 30 minutes before I hung up the phone. When you call the number they have listed on their website, it goes to their optical sales department and they give you the number to call the doctor. After countless tries to reach them, I expressed my frustration to the Optical Sales Receptionist and she apologized and asked for my information, and that she would run my message over to the office manager that she knew was in that day, and that they would call me back promptly. Never received a call, even after that. I'm bummed out because when I visited another Visionworks, it was a great experience. This office seems poorly ran for eye exams, so I suggest looking elsewhere to avoid wasting time. read more

Love it here! Great selection of frames and they take my insurance, VSP. I have been so happy with my purchases and my family also shops here! read more

Nadine and her team are wonderful! She took excellent care of me and fit me with great lenses. She explained the pros and cons of my options while giving me her recommendation without being pushy. I will definitely come back here! read more