A great experience. I ordered new lenses and they came in much earlier than promised. They were…read morevery careful to mark the new progressive lenses at the right place, before inserting them in the frame, to insure I would get the best results. They got my lenses right the very first time. Other optical shops, I tried in the past, always took several tries to get my fit right. My family will always use Optical Illusions for our future vision needs.

This place has moved from its old walnut hill rd. location to its new location inside the Saigon…read moremall in garland. On Saturday afternoon we walked in and met Stacy, one of the owners. She was so helpful and nice. She gave my husband several options, all really quality and name brand. My husband found a really cool pair of red and black Burberry frames. Stacy even gave them to us for a steal. He got glare protection and transition lenses and when it was all done we spent under $400. Then she let us know they would be done by Tuesday at 5. I have never had such amazing service. When I picked the up Paul was there to greet me and Was just as friendly as Stacy. I am so incredibly happy, and I will recommend them to everyone.

Okay let me tell you, I was having a crisis. Stuck in the middle of horrible 635 traffic and one of…read moremy contacts decided to rip. I had just made a trip from Fort Worth and turning around was not an option. I called this location to see if it was at all possible to pick up an emergency set of contacts. Tasia, my savior, checked with their doctor and found my exact prescription that they had as a trial pack and kept them at the store for me to pick up. Oh, and because of the traffic I ended up getting there past closing and Tasia WAITED FOR ME. I walked in, showed her my prescription, popped in the contact and had instant relief. Seriously one of the sweetest things that anybody has ever done for me. Also, she said I can order contacts through her location but have them shipped to my house! So guess where I'm ordering contacts from when I run out? Sweet, amazing, Tasia! Thank you so much!

Target has really beautiful glasses and my husband and I decided to get completely different frames…read morethan what we previously had and the eye techs, I guess you would call them, were extremely helpful and we found great frames that match our faces completely. It was an all around great experience and I like the fact that we can stop in anytime for a cleaning or adjustment.

These guys were helpful in setting me up for contacts and glasses. If anyone has time or patience…read moreto deal with me - it's my girlfriend and these guys. I didn't mean to take two hours of their time deciding what frames I wanted and other misc. questions I kept asking but they were very helpful and did not rush me out of there. This is the first eye doctor I've been to that did not have to dilate my eyes. These guys were recommended to me by a friend and I'm glad I came through to finally see these guys.

I have been coming to see Dr. Nguyen since 2017. Excellent service as always and thoroughly exam…read more This is what I need because I have the worst case of dry eyes due to cancer radiation treatment and bone-marrow transplant 24 years ago.

I've been patient for years & highly recommend. They have a great selection of glasses and always…read moreso helpful

The reviews are right! Dr. Stewart is one of the best eye doctors! He took his time to make sure…read moreI got the right prescription for my contacts. He gave me options and took his time to explain to me all the options. My exam was thorough and he took his time. Thank you Dr. Stewart!!!

Edit to add: So, after posting this review, and my wife sending an email to the Dr at this…read morelocation, my lens issue was corrected at no cost due to not having my wife check all the glasses before taking them from the store. The Dr apologized to her for the inconvenience, as well as informed us that they would get refresher courses in customer care. For that I have upgraded from 1 star to 2. I wish I could have gone even higher, but for the fact that I have not gotten any sort of contact from anyone at Walnut. No apologies for me, no information on what may have happened, and no offers to correct anything came to me. It's great that my wife was able to get that respect as a customer, but I don't rate that apparently. I have come to this location since moving to the area and usually have very little issue, other than a problem with one of the tests performed during my exams, but after my most recent experience, I am unlikely to return. Came in for my usual exam and glasses, ordered my newest pair of glasses with no issue. Couple weeks pass and my wife gets the notification that our glasses are ready for pickup. She goes to pick them up, and brings them home. When I make it back home and open my case I was surprised to find several small scratches on the right lens, just in view while I am wearing them. I took them back to the store today, and showed one of the young ladies working the issue, hoping they would be able to correct the issue. Well wow was I in for a shock. One of the ladies from the back comes out to tell me that she knows that my glasses were not sent out with the scratches because they supposedly do a visual inspection before they release them. Considering I noticed them the first time I took them out of the (Versace for gods sake) case, I know that they were damaged likely before they even arrived to the store from wherever they have the lenses put in. I was further informed that since there clearly was an issue with the lenses, they would be more than happy to fix them, however it would be an additional fee of $25 and 2 weeks turnaround time, but because she "knows they wouldn't have sent them out", I am the one who has to eat that additional cost and wait. I am truly disappointed to learn that this business doesn't stand behind the products that they sell, and instead choose to blame the customer, and attempt to charge even more for the products to be completed properly. I will no longer recommend this location to anyone.

We have been to this location years ago when my son needed glasses at 1 1/2 year old. Victoria…read morehelped us then and also helped us today. Today was our first time seeing the optometrist Dr. Jonathan G. Deshaw. I was aoninpressed by his bed side manner with my 5 year old. His patience,and reassuring my son to try to say the numbers and letters. Works well with kiddos. I have been so impressed by the customer service. Victoria, Melody and the sweet lady with long blonde hair. I recommend this place.

Extremely friendly service and repair service. Would definitely take my glasses back here.read more

Over the Christmas holiday I broke the arm on my glasses. If you wear glasses, you know what a…read morepanic that can be when your glasses are not wearable. I was pleasantly surprised to see them open the day after Christmas and even more pleasantly surprised when they could fix them while I waited. The repair was literally minutes. The price was extremely reasonable as well! I was so impressed afterwards I literally started calling my friends who wear glasses and telling them about this place. To say I am an advocate would be an understatement!

Dr. Suder is wonderfully kind, gentle, and patient! My favorite thing about her was how she was…read morevery thorough when examining and explaining the procedures used to check my vision. As someone who tends to feel a bit of social anxiety, I was able to feel very calm and informed thanks to Dr. Suder. Bonus: She loves purple too Highly recommend visiting her! ‍ Thankfully, the staff are wearing masks and cleaning after the patients. Pro Tip: Your exam may take longer than expected just because the eye exam is very thorough, as previously mentioned. So it's best to make sure your schedule is free and to not have another event soon after your appointment.

Had an appointment and no one came and spoke or said anything for an hour. 4 patients showed up and…read morewent to the back but still no one spoke to us. Waited an hour for a 10:40 appointment. This is not the Chick Fil A of vision centers. Closer to Popeyes!!

Good customer service. Answered all my questions. Very professional. They were very timely and I…read morefelt heard.

I've been remise and this is my first vision check-up since 2015. Dr. Harris performed my routine…read morevision screening then and also today. The difference? Today an assistant did all the routine stuff like eye chart,glacoma test etc. I usually don't like assistants doing what I think the Dr should be. However,in this case, it felt ok and she did a great job. In addition, she did a test that maps your retina, which id never had done before. For those who dont know this is essentially a picture of the internal components of your eye. The reason they presented for this valuable test is, it can show early signs of problems and treatment can be implemented to make things better. It was optional but, I opted in and am glad I did. Dr, Harris then came in and reviewed the assistant's results, did a few checks himself, explained things and I was done. He is a very thorough and personable optometrist. Open, with a sense of humor and seeming honesty. I like him. If you are in the North Dalas area and looking for an eye Dr. I recommend you give Dr. Harris and Richarson Eye Associates a try and.. Go!

Value is amazing! Check it out. LOVE this place and the people who work here. So very friendly…read more Even asked about my day today and my plans and what I was doing. They care and showed interest in me. Excellent service &.I wouldn't go anywhere else for my frames. Thank you for helping me look my best for my upcoming trip to Australia

They did a great job with my glasses. You won't find a better place to get your glasses…read moreprescription fill! They have a money-back guarantee!

Needed to have my glasses repaired, and brought them to Payrite Optical. They fixed the glasses…read moreeven though I did not purchase from them. Their service was same day. what a relief to have a place to bring my glasses and definitely intend to make my next purchase thru them. Thanks Matt and Sean.

This review is from years ago, when Arman was the owner( I think that was his name). He was…read morewonderful to work with and had the best prices. I still remember the service and looked them up and saw they were under a new owner. Will call and make an appointment and hopefully will be the same.