Staff were mostly competent. The prices were outrageous. The only tier offered to me to replace the lenses on my glasses was the highest end, and tried to tack on other unnecessary components. This visit, with insurance, was nearly $600. Last year I went to America's best and paid much less. I will go back to them next year. read more

I've used this company both inside the sanford mall and after they moved. Dr Truong was very polite and helpful. The minimal interactions I had with the rest of the staff was easy and polite. Me and my kids love this location and this Doctor read more

So I need a new pair of glasses because after eight years of using readers on top of my prescription glasses, I have finally succumbed to the fact I need bifocals. My husband and I walk in here just five minutes after they open (this means they are far from busy in this practically dead mall) and we browse at frames for a few minutes when finally the only woman working in the store asks us why we are there. Weird way to ask if she can help because I'm most certainly not there to have surgery done. Anyway... the tone she used. As if us being in the store was the biggest bother to her. I hadn't even answered her question yet and already felt like I had over-stayed my welcome. So I simply said, "Nothing. We're here for nothing." And with that, we walked out. I did give 2 stars instead of one because the store was clean and the frames were organized; although, I probably wouldn't have gotten glasses from here anyway because this is a very small store and their selection is extremely limited, to say the least. Also I gave the additional star because maybe there are actually nice employees who work here and just weren't in? I can say this without doubt though, I will never walk in this store again. Pity because now that my husband has great insurance, I'll be buying a new pair of glasses every single year - what can I say, I like to change things up. But, their loss. *shrug* read more

The only reason for 3 stars and not just one is because of the doctor. She is AMAZING. I hope she reads this in fact, and addresses her lackluster miserable crabby staff. When you walk in you feel like you're imposing, it's extremely uncomfortable. I've been several times over the years and my husband and I cringe when we have to deal with the front staff. These people should not be in customer service, and I rarely feel compelled to write reviews. They also don't bother to call you when your glasses are ready, and that's twice now, so it's not a fluke. It seems par for how they act. From now on I will take my prescription from the doctor and shop elsewhere for frames. read more

What happened to service? I was raised to give good service and expect good service or at minimum cordial assistance. I was in the mall stopped into Visionworks to look for frames since mine are still broken. I wandered looking at the frames on along one wall, while wondering if the man at the front desk was going to ask if he could help me. We made eye contact as I started toward the desk. He glanced away. I waited to be spoken to...nothing. He turned and walked away. Really?!?! So, I took this shot as I left and logged onto Yelp to vent my frustration which I rarely do. read more

Visionworks - No help - Optometrists Near Me - Sanford, Florida

Just had the best customer service ever with Anthony Rodriquez the manager at Vision Works in Sanford Florida he was so attentive and helpful I would take good care of him, quality employees like him are hard to find, the store was new and lovely read more

Awful awful day when I step into this place All I needed and wanted was a replacement pair of glasses Charging me 419 not included the exam Then when I went to get my glasses they promised me they would change my billing and statement to 175 My bill was not changed and I am very very disappointed with this place Don't make promises and then not process Never will I ever step foot in there again or recommend Zero stars You always say that you are sorry but it's just not going to happen again unless you give me the money back that you owe me as promised read more

Dr. Truong was great, very patient and thorough. Support staff did a great job also.

Had to get contacts put on for a trial (after asking if i could skip it and them saying no) and they weren't even around to aid me in taking them off and putting it in as they were running around getting over people set up. Apparently there's "too many people" but i couldn't have someone sit with me while they forcibly made me stay to put them on in the first place. I pretty was told I had to stay and they had to watch and then I ended up doing it alone. After I paid and this is the one star review comes into play - i asked for the current prescription on my glasses because they had documented it initially and they would not give it to me because I was not getting my frames and lens from there. I heard them say "Well if she's not even getting her prescription from here she should just go ask whoever she's going to. We shouldn't have to help her any longer." So with that I left. They're no longer getting my service or my time. You can pay $95 to get a new pair of frames AND lens from Warby Parker than the $165 they are trying to charge just for putting lens in. Warby Parker does at home try ons and I've always had excellent service. They just don't do eye exams or I would have went there. read more

Sanford location customer service are suck. I visited the store today 12/16/2020 to pick up the glasses and the person told me is was no in the store and 20 minutes later I received the text message that I can pick up the glasses . I called the store to ask if I can pick up the glasses because I received the text message and the person told me to I need to make appointment for tomorrow. Seriously just pick up a glasses. The lady are very rude when I went in the morning and also when I called to the store. RUDNESS and I feel like discriminated from her twice today , Why because I'm Spanish person ??? NO GOOD AT ALL MY EXPERIENCE TODAY. If you are Latin person don't go there. This situation happened today Wednesday December 16 , 2020 AT the store 10:30am and by phone AT 2pm read more

They're very nice when shopping for your new glasses and "paying" for them but when you pick them up it's get you in and out as fast as possible. I mentioned they're not feeling great around my ears and was told they're fine like they know how they feel on me. Will probably have to go back for add'l adjustments now. read more

The service at this store is great! Went in to get contacts and the staff was very friendly and the store itself is very clean! Happy with my experience. Will definitely be back! read more

BEWARE!!!!!!!!!!!!!!!!!!! Horrible, this is the LAST place you should think about going for an Eye Exam. They rip you off with the 'Doctors' Fees for Contact Lenses Fittings. They are coming up as in Network but, collecting out of pocket payment for contact lenses exams. Even had my insurance company try and tell the office staff that my visit is covered - but, the lady refused to listen. My insurance had an allowance for $150 and they charged me $90 for the exam. I did not even order the contact lenses. They gave some lame excuse that the doctor does not include materials and they are independent optometrist. I wish they would have told me this BEFORE the exam. I would have gone anywhere else. Usually, I pay $20 tops and come out with a six month supply of contacts too. This was the worst experience - I will NEVER go back! read more

The doctor is great, but if you make a 1:30 appt I didn't get help until 2pm. Then I chose the glasses I wanted and the sales person tried to add over 110 dollars of features without saying anything to me. Then when I asked for a print out from Bill-salesperson he wouldn't print out or show me the breakdown. It took so long I had to leave. Then I tried calling twice to order the way I wanted my glasses and Bill said he would call back and never did! Terrible customer service! Won't go back even to have my eyes looked at again! I asked Bill twice to call me, after speaking to him at 3:45 yest, he said he would call me back within 30 min to take my order. To no surprise he did t call back and he is off today! Terrible service!!!! I received a call back from the supervisor and DM. They both took care of me with great customer service. I did go back into the store and finished my purchase with another sales rep who was great so I am moving my review up to 3 stars. read more

I have used LensCrafters my whole life but insurance switched and that was no longer an option. Went to visionworks. Less selection and cheaper quality frames there. Prices overall were better though. Most major brands not available here. Staff was incompetent: using paper forms instead of computers and filling those forms out wrong. They use outdated equipment for fittings. Staff was also unfriendly- not rude but not pleasant either. Very slow turn around time on glasses as well. Cancelled my order at the last minute and ordered my glasses online from someone else. read more

The employees here are very helpful and friendly, especially the young lady who assist me Rachell. I went there to tighten my glasses and clean my glasses. And she assist me right away with no problem, thank you Rachell my glasses fit me just right now! read more

Came by with my daughter on Thurs to obtain a new pair of glasses for my daughter who had lost her pair,I was helped by a friendly young lady by the name "sabrina", she was very helpful, knowledgeable and patient. Thank you so much for your help. read more

My name is Lamar I came in to the office from having an already long I suffer from and anxiety depression . Not to put my personal business out their but hey! So anyway the two woman by the names of Casey and Mallory truly honestly brightened my day . Very nice polite funny , they have no idea what My day had been like before they saw me and they helped me in more ways than they could even know . So Casey and Mallory once again thank you and also great job vision works in Sanford with picking them as your staff read more

This office of Vision Works at the Seminole Towne Center mall is not a place I would recommend to anyone. One of the female managers and one of the sales associates were extremely unprofessional and a personal relationship was going on between both of them. This relationship hindered the way of doing business. Even though the female manager denied nepotism or anything personal, it was apparent as she would not listen to a concern that I had about the salesmanship and rudeness of the female sales person. I would never recommend anyone to do business at this location for Vision Works read more

Excellent service,friendly staff ,love to come here for my glasses Dr.Truong took her time to explain every thing .The staff is awesome .

I took my kids to this location for eyeglasses and the older women there that night was very helpful. She was patient with my kids and offered help with advise on glasses that best fit my kids. I don't wear glasses and am a bit clueless about them so she was awesome. I will come back to this office for my next eye exam. read more

Although the doctor was rude, and made us wait over an hour and a half for something that took 2 minutes (she decided to move on to other customers while we waited "20 ministers for his eyes to dialate and decided our time was okay to waste) (this was 2 weeks ago) the woman at the front desk, mary, and the gentleman that assisted us in ordering frames, Alfonso, were both very friendly, helpful, and funny. read more

I love all their sunglasses. Really nice selection. The person helping me was really helpful in finding me what i wanted.

Went there to get my daughter glasses and waited 35 minutes for someone to help. Bill waited on us and was rude and not helpful at all. I commented that it took 35 minutes for someone to help us and he snidely remarked he was busy. There were two people working and only me and another customer in the store whom he had already finished with. Would not go there again and would def not recommend going there especially while bill is working. read more

Our second attempt here to buy glasses. The first time, the woman kept giving glasses out of our price range and didn't listen when we kept telling our limit so we walked out. Second time we were filling out the paperwork for a different employee who disappeared... we waited 20 mins before another employee finally comes out and then said previous one left in the middle of working with us!!! Will not be returning in the future read more

What happened to good customer service? Went in to get glasses for myself & my wife. Was met by Casey who did an excellent job of helping us select frames.My glasses had to go to the lab and my wife's would be ready in an hour. We returned and was met by "Sabrina", we told her we were there to pick up glasses. She got the glasses, cleaned them and handed them to my wife without having her try them on. When my wife tried them on they didn't fit properly. We went back on, I believe 07/11/19 to pick my glasses up. My wife told the lady who greeted us about Sabrina not having her to try them on. When the lady tried them on my wife she discovered a piece missing from the frame. She asked Sabrina to check and see if they had another frame, Sabrina responded "NO". The lady excused herself and went to look. The frame had to be ordered. The lady tried mine on and adjusted them. When I got home I tried looking at my computer screen, all was blurred unless I looked at the cabinets above my computer. When we picked my wife's glasses up I told the lady about my problem. She make an adjustment, I now can focus just above my computer to see the screen and I now have 2 large red blotches across the bridge of my nose when I take the glasses off. Visionworks corporate customer service site don't tell you until you finish your comments that you are limited to 255 characters-They really want to know what is happening. Put glasses in desk drawer, wearing old ones. Will definitely not go back. Sabrina should be sent to unemployment office. read more

highly recommend this location. wonderful people and great selection of eye glasses. will definitely tell all my friends to go here in the future. read more

This place has the most amazing staff ever. They went well beyond the normal to help me get a pair of computer glasses I desperately needed for a job interview only days away. I went to my eye Dr. that morning got the prescription they asked me if I wanted bifocals and like a fool I declined but after carful consideration after the fact I needed bifocals added. I had spent all day in Lake County looking for someone who could get my glasses made before the deadline of the interview with no success at all. I had also asked if it was possible to add the bifocal to the glasses and everyone had refer me back to the original Dr. By the time I arrived at Vision Works in Sanford I was worn out frazzled and ready to give up. I said I need these glasses before Wed next week they said no problem we can have them tomorrow. I said I would kind of like bifocals on them to they said No problem and adjusted my prescription. They went even further my glasses are perfect they adjusted them so that I can see the computer and read without the bifocal at all just a single lenses. They took my VSP plan so instead of quoting me hundreds of $$ my glasses were under $100. If I had to rank them 1 to 5 stars I would give them a 10 star rating. I was so ready to buy a few pounds of Godiva chocolate and have a pity party when I walked in that door. Thank You Tina read more

HORRIBLE service and no communication. First they could not refract me and sent me to a specialist. No big deal, my eyes have issues. The specialist was able to and took care of the refracting. They sent the Rx to this location. I confirmed it was there via the specialist and a phone call. Then they said they would need to refract me again and yes, charge me for another refracting. NO WAY!!! I finally got that worked out and went in to get my glasses. The person who helped me first started trying to upsell me after I told him exactly what I want and was frustrated when I said no (some man I wont tell his name here) he then went to get my Rx and came back and said they dont have it and they would need to refract me again. When I explained the situation he didnt care and made no effort to rectify the situation. I got up and said I have had enough of this. He just shrugged. So I went to another location (Altamonte Springs) and got great service. I will drive the extra to avoid these people. I also called my specialist to get my Rx sent directly to me and told them I will never work with these people again. Oddly, they understood and did not question any of it. So my suggestion is avoid these people at all costs. read more